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Resolving When a .lar File Exported From Asset Publisher is Empty
legacy Troubleshooting
Issue I exported a .lar file directly from the Asset Publisher using Widget Menu -> Export didn't contain any assets and was only a few kb in size. Our environment is patched to de-92 Environment DXP 7.0 DXP 7.1...
Cannot Access Login Portlet After Changing Root Context and Updating Patches
legacy Troubleshooting
Issue After changing the root context in my Liferay DXP 7.2 instance and installing fix pack dxp-6, the login portlet is grayed out and inaccessible. In the browser console, I see that the root context is doubled...
Unable to disable the footer option after upgrading to Liferay DXP 7.2
legacy Troubleshooting
Issue 1) Not able to disable the footer option of the classic theme after upgrading the Liferay 7.0 to Liferay 7.2 2) Steps to reproduce Go to the public page configuration To disable show footer, unchecked show...
Known issue: Error "Invalid version number: Version number may be negative or greater than 255" when starting up Liferay 6.2 using jdk 8u261 or later
legacy Troubleshooting
Issue The following error was reported when starting up Liferay Portal 6.2 using jdk 8u261 or later Oct 19, 2020 3:02:57 AM org.apache.catalina.core.ApplicationDispatcher invoke SEVERE: Servlet.service() for servlet...
JSPs stop working if their osgi module is restarted and direct.servlet.context.reload property is configured to false
legacy Troubleshooting
Issue JSPs stop working if their osgi module is restarted and the direct servlet context reload functionality is disabled with the direct.servlet.context.reload=false setting. The issue is also reproduced in case: You...
Liferay PaaS - DB user doesn't have super privileges for the database service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay PaaS backup service will throw: ERROR 1227...
Java parameter UseContainerSupport doesn't work
legacy Troubleshooting
Issue We are trying to specify the amount of memory Liferay can use by setting the -XX:+UseContainerSupport property However, it seems to take no effect and we don't see the specified limit shown in the...
Groovy Script for deleting users from the database
legacy How To
Directly modifying the database is not advised because we are unable to provide assistance regarding the damage it might do. The suggested approach in these cases is a groovy script that uses Liferay's API....