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A/B Test data is not displayed on Analytics Cloud
legacy Troubleshooting
Issue After setting up A/B testing for a Liferay instance in Analytics Cloud, the test results do not show up, however, other navigation data is displayed. Environment Analytics Cloud Resolution There are a few...
A/B Testing - What are the conditions to declare the winner?
legacy Troubleshooting
Issue In conducting A/B testing, all the tests were run in anonymous sessions, ensuring that each session was isolated by closing the incognito tab between tests. I experimented with both anonymous and non-anonymous...
Is ManagementBarFilterItem deprecated in 7.4?
legacy How To
Issue Currently we trying to upgrade from Liferay 7.0 to 7.4u112. We are currently in progress of code upgrade of one of our custom modules. We are facing one issue in one of our importing statement as mentioned below:-...
No item selector views found for ddmuserpersonalfolder
legacy Troubleshooting
Issue A logged in user tries to upload a document through a Form's Upload Field (D&M). When he clicks on the selector it does not open any and an error is shown. You can observe the following warn in the...
Session keeps extending itself indefinitely in Page Edit Mode
legacy
Issue When a user leaves a Page idle in Edit mode for a long time, the session keeps extending itself indefinitely, and the user is never logged out. Environment Quarterly Releases Resolution This is the...
It is not possible to switch between options using Incompatible in Bundle product relations
legacy Troubleshooting
Issue We added two bundle options for a product (i.e. myProduct) and between the products of each option we defined some Incompatible in Bundle product relations. If we open myProduct details and select an option...
Angular custom element Client Extension does not load on SPA navigation
legacy Troubleshooting
Issue Create and deploy an Angular custom element Client Extension, for example: liferay-sample-custom-element-3 .  Drag the custom element into a page and navigate with Single Page Application enabled:...
DeepL Auto-Translation Error from English (en-US) to German (de-DE)
legacy Troubleshooting
Issue When using the DeepL Translator integration in Liferay 2024q2.0, an error occurs while attempting to auto-translate web content from English (en-US) to German (de-DE), despite German being a supported language in...
Remove Orphan Widgets on Multiple Pages
legacy Troubleshooting
Issue We are running on Liferay 7.4 Q1.7 and we are encountering some issues caused by orphan widgets. I understand that we can delete orphan widgets on a page level but is there any way we can clear orphan widgets for...
JAX-RS web services return error 404 after upgrade DXP 7.3 from u19 to u36
legacy Troubleshooting
Issue We have 2 JAX-RS web services that work well with DXP 7.3 u19. We upgrade recently to u36, then the 2 JAX-RS web services do not work anymore. . In the API Explorer we can see our Rest Application with the api and...
Unable to re-enable Analytics Cloud in Production after disabling the connection in a lower environment with Production backup data
legacy Troubleshooting
Issue In a testing scenario in which Production backup data is imported to a lower environment and Analytics Cloud is disabled via the UI in the lower environment, you may observe that the connection gets disabled in...
How to resolve Iframe requesting authentication multiple times in a clustered environment
legacy Troubleshooting
Issue After including an iframe link in a 3rd party application for our clustered Liferay environment (and already setting the appropriate X-Frame-Options), users are experiencing repeated authentication prompts even...
Is it possible to enforce that you cannot create/save a parent object until you have connected to it at least one child object?
legacy
Issue steps : - Create Object called "news" - Create object called "News Attachments"  the requirement :  I cannot add new news without adding attachments , I need to prevent the user to add a new news without attachments...
How to increase Google cloud CDN caching time
legacy
Issue How to increase the Google Cloud CDN cache timing max-age= 3600(1 hr) to 1 day. Environment Liferay PaaS Resolution The default CDN caching involves the caching timing limited to 1hr(CLIENT_TTL and...
How does "company.default.home.url" property work?
legacy
Issue I don't understand how company.default.home.url in portal-ext.properties and the setting of Control Panel ->Instance Settings -> Instance Configuration -> General -> Home URL work together. Environment DXP...
Categories Filter does not display categories in correct alphabetical order
legacy Troubleshooting
Issue Issue 1: Some categories in your language having accents or other language-specific characters are not correctly ordered. For example: Abierto Cerrado Árbol (should be at second place) Issue 2:...
How to set up client extension to be used in multiple On-Premise instances
legacy How To
Issue You need to deploy a custom client extension to specific instances. What are the next steps? Environment DXP 7.4 Quarterly Releases. On-Premise, Local environment and PaaS Resolution A custom...
Unable to get OpenID Connect's link to work after upgrading to a Quarterly Release
legacy Troubleshooting
Issue After upgrading to Quarterly Release 2023.Q3.4 from DXP 7.3, we've found that OpenID Connect is no longer working. The button is no longer populating within the UI even after enabling it using this article:...
Create journal articles (web contents) programmatically
legacy How To
Issue I would like to know an easy way to create web contents programmatically. Environment Liferay DXP 2023.Q4 Resolution NOTE: The following resolution requires customization and should only be implemented at the...
Pages Hierarchy menu is cutting off the menu items when there are many nested pages and no scrolling option available either
legacy
Issue Customer has noticed that in the Pages Hierarchy menu there is no option to scroll horizontally if the page names don't fit the menu window. The page names are also cut and there isn't any way to read them....
role "Site member" is being activated by default in the permission selector
legacy Troubleshooting
Issue When administrators create a folder or document in the Document Library, Liferay automatically assigns Guest permissions to the created item. However, when non-administrator users perform the...
Error saving images in a custom structure after add a translation
legacy Troubleshooting
Issue A client encountered an error when using the 2024.Q2.(4+) versions while attempting to save a Journal article with translations using a custom structure. The issue could not be reproduced in the...
Regarding compatibility with reCAPTCHA V3
legacy
Issue We have noticed that the compatibility between reCAPTCHA V3 and Liferay 7.4 is problematic, which has prevented us from implementing this version on our site. Based on our research, this issue is already known within...
Control Panel will not open until all portlets are loaded in the page
legacy
Issue clicking on the Global Menu (aka Open Applications Menu) icon in that black bar which is at the top of our UI all of the time (for administrators) does nothing until the page below is fully loaded. Even though...
This server is not compatible with Liferay Sync
legacy Troubleshooting
Issue Unable to connect to Liferay Sync using Liferay Sync Connector 6.0.0. There were no errors visible in the Liferay logs, but upon reviewing the Liferay Sync client application logs, the following...
How to remove Glowroot from the environment in Liferay DXP 7.3
legacy How To
Issue Steps to remove Glowroot from lower and production environment in Liferay Environment Liferay DXP 7.3 Resolution Stop the server. Kindly take a backup of the Glowroot folder. Remove the -javaagent:[path of...
Error 406 No locales match the accepted languages
legacy Troubleshooting
Issue When creating web content using POST, PUT, or PATCH API requests, an Error 406 is returned if no locales match the accepted languages: { "status": "NOT_ACCEPTABLE", "title": "No locales match the accepted...
Denied access to model object as it does not belong to current company
legacy Troubleshooting
Issue An error message stating "Denied access to model object as it does not belong to current company" occurs when attempting to access a DLFile that resides in a different company than the template...
Form container is not visible for a custom role
legacy Troubleshooting
Issue When editing a page in Liferay that involves dragging fragments, some users may notice that the container fragment is not visible. However, when logged in as an admin, the fragment appears...
Cannot access .zip file error occurs when installing a hotfix with Patching Tool
legacy Troubleshooting
Issue When I try to install a hotfix in my environment I get the following error:  Installing hotfix-3... Cannot access .zip file: ../osgi/portal/com.liferay.portal.zip.jar: java.nio.file.NoSuchFileException:...
Deploying httpclient-osgi modules cause Content is not allowed in prolog error
legacy Troubleshooting
Issue An error occurs when starting Liferay after placing httpclient-osgi modules in the osgi/modules directory.  Unable to parse metadata XML at "bundleentry://.../OSGI-INF/metatype/metatype.properties" for bundle...
Display page template does not show content related
legacy Troubleshooting
Issue We add a Content Display fragment to a Display Page template to show the related content, but when we select the Display Page from a web content and click Preview, the Display Page doesn't show the web...
No license after restoring uploaded backup
legacy Troubleshooting
Issue I have uploaded to our PaaS environment a backup of our on-premise environment (for migration to PaaS reasons) Problem: When I restored this backup, the result was an instance without License, asking for a license...
Character replacement in web content with CKEditor
legacy How To
Issue When modifying the text entered in a text area of a web content in edit mode and publishing it, line breaks are automatically added in the generated HTML. After publishing, the <br> tags are automatically...
Cannot add segment with thousands of conditions due to indexing problems
legacy Troubleshooting
Issue When adding a segment with with thousands of conditions there are problems with the indexing by Elasticsearch. The logs show a StackOverflowError stacktrace. Environment Quarterly Release 2023.Q3 Resolution...
Getting ORA-01795 when editing a DDM structure
legacy Troubleshooting
Issue I'm trying to edit an DDMStructure and I got the error : => Edit xxx is temporarily unavailable. If I look at the logs I see this error : Caused by: java.sql.SQLSyntaxErrorException: ORA-01795: maximum number of...
Dispatch Trigger Error: No DispatchTrigger Exists with Primary Key XXXXX
legacy Troubleshooting
Issue We are encountering an error related to Liferay's dispatch framework, where the system is attempting to process a non-existent dispatch trigger. The error message is as follows: ERROR...
"Error: Your Request failed to complete" sporadically populates within the UI
legacy Troubleshooting
Issue After upgrading to version 7.4u41, we've encountered a sporadic error message that appears within the UI. Error: Your Request failed to complete  This issue manifests on various pages during the loading...
How can I determine the Liferay version in our SaaS environment?
legacy How To
Issue Where can I find the exact Liferay version deployed in our SaaS environment? Environment Liferay SaaS Resolution Starting with DXP 2024.Q1.1 Quarterly Release, you can find the exact Liferay version by going...
Font Awesome not included in Liferay product
legacy How To
Issue Font awesome icons are not available from version 2024.Q3 and is not possible to Enable it from System Settings.  Trying to add an html with some font awesome icons will not be rendered, for...