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Unexpected SAML calls: com.liferay.saml.internal.servlet.filter.SpSessionTerminationSamlPortalFilter.doProcessFilter
legacy Troubleshooting
Issue When navigating through the portal with SAML disabled, there are a few SAML-related filters that are still being processed, leading to database calls and causing slower performance. at...
Why cannot see Publications after upgrade?
legacy Troubleshooting
Issue After making the upgrade from Liferay 7.4 update-46 to Liferay 7.4 Quarterly Release Q2 2024 user cannot see the Publications. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Consider to verify...
How to check current Liferay Version in SaaS environments?
legacy How To
Issue Users in SaaS environments need to know what version of Liferay they are running. Environment 2024.Q2 LXC Resolution To check the current Liferay version, navigate to Control Panel > Instance Settings and...
Web Content Display scope site selector
legacy How To
Issue I cannot select content from other site different than Global and the current one. Environment Liferay 7.3, 7.4, Quarterly Releases Resolution The observed behaviour is the expected one: there is no...
Portlet 3.0 Control Panel Apps cause unexpected errors
legacy Troubleshooting
Issue Following the deployment of a Portlet 3.0 Control Panel App, other areas of the control panel are experiencing malfunctions. For instance, the My Sites selector is not responding, and in version 7.3, the Global...
Some result searches for the same document can show text with replacement characters (�)
legacy Troubleshooting
Issue A text document (such as a PDF) has been added to the document library. Searching by a piece of text in the file, the result includes an excerpt with regular text including the search string. Searching by a...
Cannot Configure Script Management with Client Extensions
legacy
Issue Trying to set the Allow administrator true to create and execute code in Liferay settings in Script Management using Client Extensions, but the setting remains unchanged after deployment. Example...
Unable to redeploy a module
legacy How To
Issue After deploying a module and removing it via UI or tomcat bundle, it doesn't redeploy successfully. It gets stuck in a "Processing" stage.  Environment Quarterly Release DXP 7.4+ Resolution This is the expected...
Liferay PaaS - We enabled auto-scaling but no new node started when the memory utilization reached the threshold
legacy
Issue We enabled auto-scaling in Liferay PaaS environment. We saw that the average memory utilization of the nodes reached the threshold we set up in the LCP.json file, but no new nodes were started.   Environment...
JSP file [/monitor/app_check.jsp] not found errors are flooding the logs
legacy Troubleshooting
Issue After upgrading from 2023.q3.8 to 2024.q3.10, customer is seeing a lot of these errors in their logs: 2024-12-19 11:43:51.749 WARN [https-jsse-nio2-11251-exec-3][code_jsp:163] {code="404", msg="JSP file...
Do I need more license keys if I have more Virtual Instances?
legacy
Issue We have multi tenancy in our Liferay environment. Multiple instances are created from Control Panel > Virtual Instances. Do we need to deploy more license keys?   Environment DXP 7.0+ Quarterly Releases  ...
How to disable API endpoint (/o/api) for logged in users?
legacy How To
Issue Need to disable API endpoint (/o/api) for logged-in users. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution To disable API Explorer, please navigate to Configuration > System Settings > Platform >...
How to Add Default Custom Meta Tag Keys to Each Page
legacy
Issue When creating new pages, the same custom meta tag keys have to be manually added every time through the Custom Meta Tags option. Is there a way to automate this process and have these keys pre-filled within...
CORS request is failing
legacy Troubleshooting
Issue If the user allows any origin (Access-Control-Allow-Origin: *) to access the resource, the CORS request fails. Steps to reproduce: 1. Start Liferay DXP 7.4 U90 2. Navigate to Control Panel > Instance...
Upgrading the theme: Can't find stylesheet to import errors
legacy Troubleshooting
Issue How many ways to build and upgrade the theme? Environment Liferay DXP [all version] Resolution There are three ways of upgrading the theme: 1. Client Extension  2. Gulp 3. Gradle If the user is updating to a...
DuplicateFileEntryException on Virtual Instance Startup
legacy Troubleshooting
Issue A `DuplicateFileEntryException` error occurs when starting a clustered DXP instance after a virtual instance is created, even if the file already exists in the Document Library. The error, seen in the...
LIFERAY.HEADLESS.DELIVERY scope missing or delayed in OAuth 2 applications
legacy Troubleshooting
Issue The LIFERAY.HEADLESS.DELIVERY scope is missing or delayed in appearing when creating or managing OAuth 2 applications. The issue can occur intermittently, with the scope sometimes appearing after a delay of...
Renaming a fragment set folder creates a duplicate fragment set
legacy
Issue Renaming a fragment set's folder and redeploying it creates a duplicate fragment set in Liferay DXP. Environment Liferay DXP 2024.Q1.5+ Resolution This is expected behavior. The folder name serves as an...
Use of the same ElasticSearch infrastructure for several Liferay DXP versions
legacy
Issue I would like to use the same ElasticSearch installation for different versions of Liferay DXP such as 7.3, 7.4, and 2024.Q3. Environment Quarterly Releases: 2024.Q3, 2024.Q2, 2024.Q1, 2023.Q4, 2023.Q3 Liferay...
Regular users with specific roles cannot access the configuration of the widget Search Insights
Troubleshooting
Issue Given a user with a custom role with permissions to access the configuration of Search Insights, she cannot access this configuration. Environment Quarterly Releases: 2024.Q3, 2024.Q2, 2024.Q1, 2023.Q4, 2023.Q3...
Automated third-party translations: Translation Usage Metrics / Analytics
legacy
Issue We would like to see more translation usage metrics or analytics about our translations when they are translated using third-party tools. For example, seeing the number of words displayed would be useful. Is this...
Is it possible to offer both SAML and OIDC as SSO options?
legacy How To
Issue Both SAML and OpenID Connect(OIDC) can be configured on the same Liferay instance. However, the option to authenticate using OIDC is missing whenever SAML is enabled. Is it possible for a user to select either SSO...
S3 Requests Causing Timeouts in Environments Without Internet Access
legacy Troubleshooting
Issue We observe very long loading times (over 60 seconds) when accessing certain content management pages in the admin area, particularly: Editing a page in the page editor for the first time after login...
Sitemap does not show the complete page tree
legacy Troubleshooting
Issue Using following URL http://my-domain/sitemap.xml does not show the complete page tree. What should we take into account for all pages are included in sitemap? Environment 2024.Q1.10 Resolution When you...
Can we filter users and child organisations separately in a parent organisation view?
legacy
Issue Currently, when viewing users and child organisations assigned to a parent organisation, both entities appear in a unified list. This prevents users from viewing only child organisations or only users in a...
Can we get the Info panel visible in search results when selecting a specific Web Content?
legacy
Issue When you go to Web Content, the Info Panel is visible on the top right corner. It is also visible when you select a specific Web Content and gives you valuable information. However, when you perform a search, the...
Is auto-generating translations for widget pages, particularly for SEO metadata fields (e.g., keywords, HTML title, description) supported?
legacy
Issue While Liferay provides the option to add translations for Content Pages, does it support auto-generating translations for widget pages, particularly for SEO metadata fields (e.g., keywords, HTML title,...
Third-party translation engine: is it possible to generate translations tailored to a specific brand tone?
legacy
Issue If using a third-party translation engine, does Liferay provide options to generate translations tailored to a specific brand tone? Environment Liferay DXP 7.4+ Liferay Quarterly Release Resolution Currently,...
Is it possible to auto-generate translations for Web Content metadata such as the 'Description' field?
legacy
Issue Beyond translating the web content fields from its DDM structure, does Liferay offer the capability to auto-generate translations for metadata such as the 'Description' field?  Environment Liferay DXP 7.4+...
Third-party translation engine: is it possible to configure banned/blacklisted words?
legacy
Issue If using a third-party translation engine, does Liferay provide options to configure banned/blacklisted words to ensure they are excluded from generated translations across multiple languages? Environment Liferay...
Audit Events filtered by date/time are not being exported accurately
legacy Troubleshooting
Issue When using using the Audit Export Feature, filters for date and time are not applied accurately in the resulting CSV file. The exported file may not include entries explicitly requested by the filter. For...
Rest API filter by custom expando field: A property used in the filter criteria is not supported
legacy Troubleshooting
Issue How do I filter accounts by custom field with Rest APi? I'm on 2024.q3.9, fp3, and I have added a custom field to account (From Control Panel --> Custom Fields --> Account Entry) Name: Foo Key: foo Data type: text...
I want to skip OpenID Connect provider selector at sign in if there is only one provider
legacy Troubleshooting
Issue We want to bypass the client selection screen because there is only one OpenID Client to choose.   Environment Quarterly Releases   Resolution There is a Feature Request opened for this which is currently under...
Is there a setting that prevents Web Content publishing if the review date is set to a past date?
legacy
Issue Providing a past date as the review date should trigger an error and block publishing Web Content Is there any configuration that would enable this? Environment Liferay DXP 7.0+ Resolution Currently this feature...
Can URLs be localized in Navigation Menu and in "Link to URL" Layout Type ?
legacy How To
Issue We would like to have the possibility to use different external urls for different languages in the Navigation and menu elements and as Layout Type "Link to URL" in "Site builder -> Pages" For example: HU:...
Liferay Learn Resources Taglib
legacy Troubleshooting
Issue In recent versions of Liferay, the liferay-learn taglib has been introduced to automatically include links to the official Liferay Learn documentation. This functionality is controlled by the...
Vulnerabilities for spring-web and spring-core
legacy
Issue Vulnerabilities remain unresolved in spring-web and spring-core, even after a fix was applied to spring-context. For spring-web: Vulnerable component: org.springframework:spring-web:5.3.39 For spring-core:...
Angular custom element Client Extension does not load on SPA navigation
legacy Troubleshooting
Issue Create and deploy an Angular custom element Client Extension, for example: liferay-sample-custom-element-3 .  Drag the custom element into a page and navigate with Single Page Application enabled:...
It is not possible to switch between options using Incompatible in Bundle product relations
legacy Troubleshooting
Issue We added two bundle options for a product (i.e. myProduct) and between the products of each option we defined some Incompatible in Bundle product relations. If we open myProduct details and select an option...
How to resolve multiple Iframe authentication requests in a clustered environment
How To
Issue After including an iframe link in a third-party application for our clustered Liferay environment (and already setting the appropriate X-Frame-Options), users are experiencing repeated authentication prompts...
Unable to re-enable Analytics Cloud in Production after disabling the connection in a lower environment with Production backup data
legacy Troubleshooting
Issue In a testing scenario in which Production backup data is imported to a lower environment and Analytics Cloud is disabled via the UI in the lower environment, you may observe that the connection gets disabled in...
How to set up client extension to be used in multiple On-Premise instances
legacy How To
Issue You need to deploy a custom client extension to specific instances. What are the next steps? Environment DXP 7.4 Quarterly Releases. On-Premise, Local environment and PaaS Resolution A custom...
Categories Filter does not display categories in correct alphabetical order
legacy Troubleshooting
Issue Issue 1: Some categories in your language having accents or other language-specific characters are not correctly ordered. For example: Abierto Cerrado Árbol (should be at second place) Issue 2:...
Unable to get OpenID Connect's link to work after upgrading to a Quarterly Release
legacy Troubleshooting
Issue After upgrading to Quarterly Release 2023.Q3.4 from DXP 7.3, we've found that OpenID Connect is no longer working. The button is no longer populating within the UI even after enabling it using this article:...
Control Panel will not open until all portlets are loaded in the page
legacy
Issue clicking on the Global Menu (aka Open Applications Menu) icon in that black bar which is at the top of our UI all of the time (for administrators) does nothing until the page below is fully loaded. Even though...
Regarding compatibility with reCAPTCHA V3
legacy
Issue We have noticed that the compatibility between reCAPTCHA V3 and Liferay 7.4 is problematic, which has prevented us from implementing this version on our site. Based on our research, this issue is already known within...
Form container is not visible for a custom role
legacy Troubleshooting
Issue When editing a page in Liferay that involves dragging fragments, some users may notice that the container fragment is not visible. However, when logged in as an admin, the fragment appears...
Denied access to model object as it does not belong to current company
legacy Troubleshooting
Issue An error message stating "Denied access to model object as it does not belong to current company" occurs when attempting to access a DLFile that resides in a different company than the template...
Cannot access .zip file error occurs when installing a hotfix with Patching Tool
legacy Troubleshooting
Issue When I try to install a hotfix in my environment I get the following error:  Installing hotfix-3... Cannot access .zip file: ../osgi/portal/com.liferay.portal.zip.jar: java.nio.file.NoSuchFileException:...
Deploying httpclient-osgi modules cause Content is not allowed in prolog error
legacy Troubleshooting
Issue An error occurs when starting Liferay after placing httpclient-osgi modules in the osgi/modules directory.  Unable to parse metadata XML at "bundleentry://.../OSGI-INF/metatype/metatype.properties" for bundle...
Dispatch Trigger Error: No DispatchTrigger Exists with Primary Key XXXXX
legacy Troubleshooting
Issue We are encountering an error related to Liferay's dispatch framework, where the system is attempting to process a non-existent dispatch trigger. The error message is as follows: ERROR...
"Error: Your Request failed to complete" sporadically populates within the UI
legacy Troubleshooting
Issue After upgrading to version 7.4u41, we've encountered a sporadic error message that appears within the UI. Error: Your Request failed to complete  This issue manifests on various pages during the loading...
How can I determine the Liferay version in our SaaS environment?
legacy How To
Issue Where can I find the exact Liferay version deployed in our SaaS environment? Environment Liferay SaaS Resolution Starting with DXP 2024.Q1.1 Quarterly Release, you can find the exact Liferay version by going...
Liferay PaaS - Builds are triggered from multiple branches when pushing one branch
legacy Troubleshooting
Issue In Jenkins, we are seeing how builds are triggered from multiple branches when there is a single push to one branch. This seems related to branch indexing and Jenkins multibranch pipeline. What can we do to...
Is Liferay DXP affected by CVE-2024-38286?
legacy Troubleshooting
Issue Is Liferay DXP affected by CVE-2024-38286? CVE-2024-38286 is an Apache Tomcat vulnerability wherein Apache Tomcat, under certain configurations on any platform, allows an attacker to cause an OutOfMemoryError by...
How do you stop Liferay from saving files to tomcat/temp/?
legacy
Issue How do I prevent Liferay from saving files in the tomcat/temp/ directory? Environment Liferay DXP Quarterly Release Resolution There is no OOTB way to stop files from saving in the tomcat/temp/...
A/B testing - How are unique sessions interpreted?
legacy
Issue How is a unique session interpreted? Environment Analytics Cloud Liferay DXP Resolution The user sessions have a window of 30 minutes since the first event has been sent when a user accesses DXP. In this...
A/B Testing - Why is there a delay?
legacy
Issue We have an A/B test ongoing. Why is the data shown in Analytics Cloud with a significant delay? Environment Analytics Cloud Resolution We update the A/B Testing experiments daily so that is the cause of the...
A/B Testing - How are sessions work in relation to browser windows, tabs, private/incognito windows?
legacy
Issue If I open a browser and visit a A/B testing page and do an action - is this considered one session? If I open a new window or tab and do it again, is it a same session or a different session? If I open a new...
How long does it take for the custom domain to be working in Liferay PaaS?
legacy
Issue After adding custom domains to the Liferay cloud service, how long does it take to reflect the changes? Environment Liferay DXP 7.4 Resolution For the custom domain to work as expected (redirecting...