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Analytics Cloud Stuck On "Redirecting to your identity provider..."
legacy Troubleshooting
Issue When attempting to access Analytics Cloud via https://analytics.liferay.com the site hangs indefinitely on the "Redirecting to your identity provider..." message. This can occur despite successfully logging...
User Workflows Not Appearing Under 'Assigned to My Roles'
legacy Troubleshooting
Issue We have enabled a workflow for approving new user account creation. While the Admin user gets the notficiation about the workflow task, if they navigate to My Workflow Tasks > Assigned to my Roles, the task is...
Loss of Client Extension Configurations After Publishing with Local Staging
legacy Troubleshooting
Issue After configuring settings such as JS or CSS on the pages of a site with Local Staging enabled, the changes are being lost after publishing to Live   Environment 2024.Q1.12 (or older versions)   Resolution This...
Is it possible to block direct access to a portlet render URL?
legacy
Issue We would like prevent direct access to portlet render URLs (/c/portal/render_portlet) that bypass normal navigation within the portal.  These portlets have been manually added to the page. Example URL:...
After upgrading to 2025.q1. old display date is not set as publication schedule date
legacy Troubleshooting
Issue When upgraded to 2025.q1.2 the display date was still there in the database, but when you checked the UI clicking on Schedule Publication, you could not see the date set for display on the previous Liferay.  ...
Filtering Analytics Cloud Individual User Activity by Date Range via API
legacy Troubleshooting
Issue There is a requirement to filter Analytics Cloud individual user activity data by date range using the API. individual user activity can be extracted withcurl -i -L -H "Authorization: Bearer {token}" -L...
How to use Regular Expressions/OS scripting to query for Active Directory LDAP custom records based on certain LDAP custom fields?
legacy
Issue Is it possible to query Active Directory LDAP imported/created custom records based on certain already existing LDAP custom fields? Environment LDAP 2024.Q1.1 Resolution Using Regular...
Why is the Back Button not working?
legacy Troubleshooting
Issue Users have reported that the back button does not function as expected in certain areas of Liferay. Environment Liferay 7.4 Resolution Kindly navigate to Control Panel → Instance Settings → Content...
Duplicate Web Content Articles are Published if 'Publish' button is clicked several times in succession
legacy Troubleshooting
Issue When publishing Web Content Articles, I noticed several duplicate Web Content Articles are created when the "Publish" button is clicked multiple times in a row Each Web Content Article would have identical...
Running script to import Result Rankings data fails
legacy Troubleshooting
Issue When attempting to run the script from step 2 on Importing the Search Tuning Indexes in 7.4 to import the Result Rankings data, execution fails with the following errors: startup failed: Script1.groovy: 3: unable to...
Custom Meta Tags: name/property attribute
legacy
Issue The Custom Meta Tags feature does not include a name attribute, but instead uses the property attribute. There's a key difference between the name and property attributes in meta tags. The name...
OHS IP Appended to Image URLs on One Application Server Node
legacy Troubleshooting
Issue Inconsistent behavior is observed between two application server nodes with identical configurations. One node appends the OHS (Oracle HTTP Server) IP address to image URLs, causing 404 errors, while...
Path error for mariadb.jar
legacy
Issue Booting Liferay DXP 2025.Q1 we see in log file following error: May 22 11:37:49.551 build-3994 liferay[liferay-7c588c8bd4-mg686] [dxp] ERROR [main][StartupAction:68] Files...
Permissions error when restoring backup
legacy Troubleshooting
Issue We are trying to restore a PRO environment backup into DEV environment. And we see in the log several errors related to Document Library when decompressing: May 05 16:13:15.812 build-3964...
Documents and Images Missing After Restoring Backup to PaaS
legacy How To
Issue After restoring a database and document library backup to a Liferay Cloud PaaS environment, the documents and images are missing. Environment Liferay DXP. Liferay Cloud PaaS Google Cloud Storage...
Is it possible to integrate a Liferay site content with external platforms like SharePoint?
legacy
Issue Is it possible to integrate a Liferay site content with external platforms like SharePoint, beyond .LAR file exports? Environment Liferay 7.4+ Resolution Liferay sites are exported and shared as .LAR files. These...
Re-enabling Basic Authentication when Unable to Access the DXP Control Panel
legacy How To
Issue My Basic Authentication was disabled at the Instance Level, and now I am unable to access the DXP Portal because of it. How do I re-enable Basic Authentication without logging in?   Environment Quarterly...
Unable to Save Object Definition After Deleting a Fragment
legacy Troubleshooting
Issue Unable to save an Object definition after deleting a fragment from a Content Page. Reproducing Steps: 1. Create an object definition with one field. 2. Add an object entry for this object definition....
Custom Pagination Override Not Working on WebLogic
legacy Troubleshooting
Issue Custom JSP (Custom JSP Bag) that overrides Liferay's pagination mechanism to display English numerals is not working as expected on WebLogic Server. The numerals are displayed in the regional...
Unable to Create Module for Liferay DXP 2025.Q1.0+ using Liferay Developer Studio 3.10.2
legacy Troubleshooting
Issue Unable to create module for Liferay Product version 2025.Q1.0 or later using Liferay Developer Studio 3.10.2. Building the JAR file after copying the modules from a lower environment and pasting into...
Callback URL of OAuth2 application created via client extension resets after server restart
legacy
Issue After restarting the server, the callback URL for OAuth2 applications created via client extensions, gets reset to the default @protocol@://localhost@port-with-colon@/o/oauth2/redirect, instead of the...
Web Content Not Visible in Related Asset Window
legacy Troubleshooting
Issue The user is unable to tag web content to another web content as a related asset with a DB2 database. Steps to reproduce: 1. Navigate to the web content section. 2. Select a basic web content item and create...
Cross-Site Scripting: Reflected
legacy
Issue A Cross-Site Scripting (XSS) vulnerability was detected in the web application. Cross-Site Scripting occurs when dynamically generated web pages display user input, such as login information, that is not...
What is causing large temp files to be created?
legacy Troubleshooting
Issue Some process is creating a large file in the Tomcat/temp directory. These files can be multiple gigabytes in size and grow over a short amount of time and eventually use all the disk space on the servers. ...
Builds not deploying to dev environment
legacy Troubleshooting
Issue Jenkins builds are successfully created, but deployments to the dev environment do not start after clicking "Deploy Build". Direct deployments from Jenkins using LCP_CI_DEPLOY_BRANCH and...
Objects API PUT Calls Partially Update Resources Instead of Replacing Them
legacy Troubleshooting
Issue When using the Objects headless API, PUT commands for Objects are only overwriting fields included in the API call, rather than replacing the elements entirely. PUT calls should update every object...
Define Configurable Variable to manage values across Liferay sites in Liferay pages
legacy How To
Issue How variables to be used across the site, primarily for Fragments, to assign dynamic values that can be changed and propagated from a single place. Environment Liferay DXP 7.4 U4+ Liferay DXP Quarterly...
Receiving ClassNotFoundException:JspTagHandlerPool in traces
legacy Troubleshooting
Issue When starting the server, receiving the ClassNotFoundException:JspTagHandlerPool in the gowroot traces: Steps to reproduce: 1. Start the server by giving this command: ./catalina.sh glowroot run. 2. Now...
How to change class name of copied Fragment from the default name + "copy"
legacy
Issue When duplicating a fragment and adding it a new name, is it possible to change the create css class as well? The created class has the original's fragent's name + "copy" Example: myFragment, gets copied and...
Getting out of memory error and receiving DelayedCachedOutputStreamCleaner
legacy Troubleshooting
Issue Receiving of out-of-memory error and the below thread in the thread dumps: DelayedCachedOutputStreamCleaner" #3359 java.lang.Thread.State: TIMED_WAITING at java.lang.Object.wait0(Native Method) - waiting on...
Object moves folders when creating second object
legacy Troubleshooting
Issue When creating two objects through Model Builder, creating a second object causes the first object to be moved to a different folder. Environment Quarterly Release Resolution This issue was fixed in 2025.Q1.12 with...
Advanced Tab in the Monitoring section on the Cloud Console is not showing up
legacy Troubleshooting
Issue The Advanced Tab does not appear in the Monitoring section on the Cloud Console Environment Liferay Cloud - PaaS   Resolution...
Sites' default locale is not among available locales
legacy
Issue Sites may have inconsistencies in their language definitions where the default locale is not included in the list of available locales after create or update the sites.  Example inconsistencies...
How can I implement the Google Site Verification meta tag in Liferay?
legacy Troubleshooting
Issue I want to implement the Google Site Verification via meta tag in Liferay, but after adding the Google-provided meta tag data to my site through Custom Meta Tags, the verification is still failing. ...
How can I change View permissions for all the contents of a Document Library folder?
legacy
Issue When I change the View permissions for a folder, the new permissions aren't reflected in the permissions window of any child folders or files within the parent folder. How can I change View permissions for...
CAPTCHA is not refreshing in Sign-In popup on Sign-In page
legacy Troubleshooting
Issue CAPTCHA is not refreshing in the sign-in pop-up page. If the user is already on the sign-in page and opens the sign-in form from the pop-up, the CAPTCHA does not refresh properly in the pop-up. Steps to...
Activity within embedded pages does not maintain user sessions
legacy
Issue Activity within an application found on a Liferay embedded page does not count as activity with regard to a Liferay session, so it does not maintain the user session. As a result, the user is session expires...
One cluster node doesn't start up completely after OS patching
legacy Troubleshooting
Issue I am currently running a Liferay cluster. I patched my OS then rebooted each server separately. One more more nodes came back online correctly, but at least one node isn't starting up completely, and I see...
Workflow "Metrics" Data Not Visible After Upgrading Liferay
legacy Troubleshooting
Issue After upgrading Liferay from 2024.Q2.7 to 2025.Q1.4-lts, navigated to Applications Menu > Applications > Workflow > Metrics, and noticed that the data is not being displayed. Steps to reproduce: Start Liferay...
Feature Flags are not enabled by Default
legacy Troubleshooting
Issue I have an issue with the feature flags: feature.flag.LPD-11131=true and feature.flag.LPD-35013=true I set both features in the portal-ext.properties file in 2025.q1.6-lts. However, after started the instance the...