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Elasticsearch Sidecar "com.liferay.petra.process.ProcessException: Unable to load modified classes" with Java 17
legacy Troubleshooting
Issue I am running Liferay on JBoss EAP 7.4.18.GA and I want to upgrade from Java 11 to Java 17. The following error is output when I try to start my Liferay bundle. 2024-09-02 07:42:01.518 WARN...
"WFLYDM0145: The resource 'security-realm' is unsupported since Java 14"
legacy Troubleshooting
Issue I am running Liferay on JBoss EAP 7.4.18.GA and I want to upgrade from Java 11 to Java 17. The following error is output when I try to start my Liferay bundle. "WFLYDM0145: The resource 'security-realm' is unsupported since Java 14" Environment Liferay 2024.Q2.9 on JBoss EAP 7.4.18...
All Headless API calls return 404 errors
legacy Troubleshooting
Issue When going to Control Panel > Applications > Process Builder and opening one of our existing workflows to edit it opens the edit screen but cannot load the definition. The following errors occur in the logs when accessing the workflow   WARN [org.apache.jsp.errors.code_jsp:161]...
Some content data is not getting saved after publishing an article
legacy Troubleshooting
Issue When I input content data into my web content structure, the content data is not saved after I publish the article.  Environment Liferay Quarterly Release Resolution This is a known issue in Liferay and is fixed in versions after 2024.Q2.12.  Additionally, you can reach out to...
Search results are showing unexpected visual changes when rendering Object items
legacy Troubleshooting
Issue When searching for Objects on a search page, there are some unexpected visual changes in the result. Environment Quarterly Releases Resolution Please verify that whether there are any HTML in the description of the Object that may be contributing to this behavior. If there is,...
Asset Publisher filtering by structure shows web content and folders
legacy How To
Issue In Liferay DXP 7.3, when filtering content in an Asset Publisher by structure, only the web content with that structure are shown In Liferay DXP 7.4, doing the same filtering will also show the folders that contain these web content instead.   Environment Liferay DXP 7.3 Liferay...
Observing Solr Error - 'multiple values encountered for non multiValued field'
legacy Troubleshooting
Issue We have encountered an issue indexing journal articles while utilizing structures and templates for adding/modifying web content with repeatable fields, and we suspect that the repeatable field data may be causing the problem. Here is the error we see: WARN...
Guide to Resolving default Language Assignment in Web Content Structures
legacy Troubleshooting
Issue When creating web content, the default language you have configured for the site should appear as the enabled language for the new content. If a different language appears as the default, the primary reason for this behavior is that the default values for the structure are set to...
Native OS memory, allocated to JVM threads, does not get released completely
legacy Troubleshooting
Issue The memory used by the Liferay Docker container slowly, but steadily increases, until either the pod goes out-of-memory, or the pod alerts trigger a kill of the pod. Environment Liferay Quarterly releases Resolution Change the malloc implementation by using the...
A discount applied to Products does not work if there is an eligible discount for Specific Account Groups
legacy Troubleshooting
Issue We created a 50% discount (A) with eligibility for certain Specific Account Groups. Then we created another discount (B) of 55% applied to some specific Products, setting it to All Accounts (which should include the Accounts of the Groups set to discount A). With this, all users,...
Page URL break with long text (414 URI Too Long)
legacy Troubleshooting
Issue The page URL is breaking and giving 414 URI too long errors. Steps to reproduce: Navigate to Control Panel> Instance Settings> Localization > Language> select required locales Now, click on 'Locale Prepend Friendly URL Style' and select 'Locale is automatically prepended to every...
Is there an Analytics Cloud API that can delete a specific user?
legacy
Issue Is there any API which can get called in Liferay Analytics Cloud to delete a specific user? Environment Analytics Cloud Resolution The following article: APIs describes that you can only query data, currently there are no capabilities for modifying existing data. You can track the...
Configuring an external Web Application Firewall (Akamai) in PaaS
legacy
Issue How to configure an external Web Application Firewall (Akamai) in PaaS? Environment Liferay DXP 7.4 Resolution Configuration of the external Web Application Firewall (Akamai) with Liferay Cloud comes under a third-party application and Liferay Support is limited in assisting with...
Storage details are not available in plans and usage page
legacy Troubleshooting
Issue When we try to check storage usage for the Cloud project under Plans and Usage, we do not receive any information in the storage section. Environment PaaS, SaaS Resolution Storage use details are not currently available on the Plans and Usage page. Please open a Help Center ticket...
If the user selects 'I disagree' for the Terms and Conditions, will they be logged out?
legacy
Issue Does it log out the user if they select 'I disagree' on the Terms and Conditions page? Environment DXP 7.0+ Resolution No, only a popup should be displayed to the user: Additional Information Terms of Use    , knowledgeArticleType: reference, legacy: true, name: If the user selects...
What is the default behavior when users click 'I agree' or 'I disagree' at the Terms and Conditions?
legacy
Issue What is the default behavior when users click 'I agree' or 'I disagree’ button at the Terms and Conditions? Environment DXP 7.0+ Resolution I agree: If accepted, the user is redirected to the home page or to change the password I disagree: If declined, the following popup message...
Where is the logic for handling the actions for the Terms and Conditions page?
legacy
Issue We would like to override the behavior of the default Terms and Conditions that can be activated in Liferay. Where is this logic located in the code? How can we override it? Environment DXP 7.0+ Resolution An older article: Terms of Use describes how you can set your own TOS. This...
Group Memberships are being removed after signing in via SAML after upgrading to 2024.Q2 from 2023.Q4
legacy Troubleshooting
Issue We have observed that some users's existing group memberships are missing after they login via SAML(Okta). Environment Quarterly Release 2024.Q2 Resolution This is due to the change reported in these articles: Creating and Managing User Groups  Importing User Groups’ Memberships...
When using 3G, "Related Asset" is not selected immediately
legacy
Issue There has been an observed delay when trying to select a "Related Asset" within "Web Content" when using 3G internet speed. Instead of the "Related Asset" being selected immediately, there's a delay and other processes need to finish first before there is a success message....
The account email address is set to null
legacy Troubleshooting
Issue When updating a custom field at the account entry, the account email address is set to null Steps to reproduce: Create a new Account, “Account”. Attach an e-mail address “abc@liferay.com” to the account entry – the easiest way is to either use API (e.g. patch account) or use a...
globalThis.process?.argv object contains an array set
legacy How To
Issue The globalThis.process?.argv object contains an array set in DXP 7.3, but in the latest release 2024.Q2.6, this is null or undefined.  Environment Liferay DXP [all versions] Resolution In this scenario, Liferay can't do much about this since that globalThis.process?.argv was an...
Error during file indexing: ClassNotFoundException: org.bouncycastle.asn1.ASN1Encodable
legacy Troubleshooting
Issue When indexing files, the process fails (terminates abruptly) and the following information is printed in the logs: org.bouncycastle.asn1.ASN1Encodable cannot be found by com.liferay.shared.dependencies.pdfbox_1.0.2: WARN [liferay/background_task-5][IndexerWriterImpl:188] Error...
How to change the . (dot) characters to hyphens (-) in Web Content article friendly URLs?
legacy How To
Issue We have several Web Content articles where the friendly URL contains some dots and we would like to have hyphens instead. Changing them manually is not only hard but we would also like to implement a workflow to make sure that they are replaced with hyphens in the future....
The PageId changes each time the page is edited causing the category filter value to change each time.
legacy
Issue We are building a page which displays a Collection of “How to” Web Contents using a variety of Categories. As an alternative to using the Collection Filter to display the content of one category, we would like to use an image and text fragment which when clicked on, performs the...
Repeatable Form Fields take more than One-Click to Repeat
legacy
Issue When adding repeatable fields in a form, the form fields take more than one click to repeat   Environment Liferay 2024.Q1 Resolution This behavior is intended and introduced as a result of LPD-1720 When rapidly adding multiple repeatable fields in heavy forms, conflicts occurred...
Content Pages and Fragments are not getting indexed after Saving
legacy Troubleshooting
Issue We are using Remote Elasticsearch, and noticed that it does not index content page or fragment on save Once we add or update a HTML fragment on a content page, the page will not be returned, when searching for the newly added content Environment Liferay DXP 7.3 Resolution Normally,...
Check plan MALUs (Monthly Active Logged in Users) in Liferay SaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue A client of Liferay SaaS needs to check the metrics for MALUs (Monthly Active Logged in Users). Environment Liferay SaaS. Resolution...
Document and Media Storage Breakdown on cloud shell
legacy Troubleshooting
Issue There is an issue with the breakdown of document_library storage. In certain cases, document media occupies a larger amount of space, causing the cloud shell to become unresponsive and consume excessive CPU while calculating the size. Environment Liferay PaaS Resolution 'Nice'...
Is it expected for fragments using the getContent() selector to display non-alphanumeric characters from HTML, or XML, for Journal Article content?
legacy
Issue When creating a Fragment with an itemSelector field configured to select a Journal Article, the displayed content includes unexpected characters, such as "]]>" at the end. This issue does not occur when the itemSelector is configured to select a Blogs Entry. Here is some of the...
Language Keys are processed as Literal Text in custom MVC Portlets
legacy Troubleshooting
Issue When creating a MVC Portlet that leverages language keys, language key output is presenting as the literal text, rather than the key value For example:  Language key in view.jsp: <b><liferay-ui:message key="languagekeys.caption"/></b>  Language Key Value in language.properties:...
Accessibility issues with the Underline button in CKEditor
legacy
Issue When using CKEditor, there is an underline button available. If you use it, the text will be inserted within u elements. This fact causes some HTML validators to report an accessibility issue based on WCAG SC 1.3.1. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The u...
Custom Themes are no longer shown as Site Templates in DXP 7.4
legacy
Issue In Liferay DXP 7.3, custom themes were seen under Site Templates Pop Up (Control Panel > Site > Choosing the template). However, in Liferay DXP 7.4, custom themes do not come under Site Templates, and is rather inconvenient to pick a theme. Environment Liferay DXP 7.4 Resolution It...
Vulnerability: Robots.txt file must not be accessed and should be blocked
legacy Troubleshooting
Issue Encountered a vulnerability issue with the robots.txt file and the vulnerability test suggests preventing the robots.txt file from being accessed. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The robots.txt file is not itself a security threat and it might be a false...
Calling UserImporter in com.liferay.portal.security.exportimport.api throws unsatisfied references error.
legacy Troubleshooting
Issue On 7.3 we are using this class to Import users from a SamlProvider: com.liferay.portal.security.exportimport.UserImporter.importUser(long companyId, String emailAddress, String screenName) We call the service by using the @Reference annotation @Reference(unbind = "-") public void...
Error "Portlet is temporarily unavailable" appears for Category Facet widget
legacy Troubleshooting
Issue When an invalid ID is passed as the value of the category field in the URL, all the widget shows the error "Portlet is temporarily unavailable". As a result, all the widgets should show the message "No Results available".  Steps to reproduce: Start the clean instance of Liferay DXP...
Not able to paste image directly into the CKEditor (Web content)
legacy Troubleshooting
Issue Not able to directly paste the image in CKEditor (Webcontent). Steps to Reproduce: 1. Start Liferay Quarterly Release 2023.q4.4. 2. Navigate to Product Menu > Web Content > Click 'New Button' and then 'Basic Web Content'. 3. Give it a name, let's say 'Test'. 4. Now, add some...
How to run Gradle Build for offline Environment?
legacy How To
Issue How to build the Gradle workspace offline? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution The below points cannot be consider official solutions. Please take these as simple suggestions that could be verified as workarounds: Consider setting up an internal repository like...
Dump of a Single Table from Liferay Database in PaaS
legacy
Issue How we can take the dump from the Liferay database of a particular table? Environment Liferay DXP 7.4 Resolution The Liferay DXP Cloud product doesn't offer such a possibility to take the dump of a single database table. You can only backup (and restore) a full database dump,...
Facing UI error in the AI creator when adding the API key
legacy Troubleshooting
Issue AI creator is not working; it is showing the UI error when adding the API key to the Liferay instance. Steps to reproduce: 1. Start the server. 2. Navigate to the Global Menu → Control Panel tab → Instance Settings (under Configuration). 3. Click AI Creator under Content and Data....
Additional user who can read the log file for the build in Jenkins (PaaS)
legacy
Issue An additional user in Jenkins is required (other than the default one with user ID 'customer') who can read the log file for the build. Environment Liferay DXP 7.4 Resolution The CI service (Jenkins) is currently built to meet all of the existing needs and use cases. However, there...
GitHub Token Leak Exposure
legacy
Issue GitHub Personal Access Token has been leaked in a public Docker container hosted on Docker Hub. Some of the malicious packages like testbrojct2, proxyfullscraper, proxyalhttp and proxyfullscrapers work for file-matching extensions like .py, .php, .zip, .png, .jpg, and .jpeg. If...
Builds fail due to org.jenkinsci.plugins.github_branch_source.ApiRateLimitChecker$RateLimitCheckerAdapter checkRateLimit
legacy Troubleshooting
Issue Jenkins is failing while creating the DXP cloud build and the following errors are observed: ERROR: org.jenkinsci.plugins.github_branch_source.ApiRateLimitChecker$RateLimitCheckerAdapter checkRateLimit ERROR: LocalChecker for rate limit was not set for this thread. Configured using...
SSL errors when configuring a private repository in Liferay PaaS
legacy Troubleshooting
Issue You are using a private repository and while trying to configure it for the CI service you notice the webhook is not automatically created Also the following logs are shown in the INFRA environment Aug 13 16:11:14.665 build-6 ci[ci-0] [DXP Cloud] The value set for...
HTTP Strict-Transport-Security Header in Liferay
legacy
Issue Is HTTP Strict-Transport-Security Header enabled in Liferay? Environment Liferay DXP 7.4 Resolution Liferay enables HTTP security headers such as 'http.header.secure.x.content.type.options', 'http.header.secure.x.xss.protection', 'http.header.secure.x.content.type.options' by...
How to choose a default layout template
legacy How To
Issue We wonder if it is possible to configure a default layout to be chosen when a new widget  page is being created. Normally we do not use OOTB Liferay layouts, using our own developments instead (the red ones). Is there any way to choose our own layouts? Environment Liferay Portal...
Accessing Sitemap of a Child Site
legacy
Issue Is the sitemap of a child site separate from the parent site? How to access the sitemap of the child site? Environment Liferay DXP 7.4 Resolution A child site is similar to a parent site, they help to organize sites hierarchically and let you share content between the sites easily....
Is it possible to search web content using wildcards or a 'contains' clause?
legacy Troubleshooting
Issue Entering keywords in the search bar can only search for the Web Content at the beginning of the keyword. For example, if there’s a web content named “Text_name”, the users can find the web content typing “text” in the search bar, but when the user types “name”, no results are...
No Documents are returned when using a Filter through Headless API
legacy Troubleshooting
Issue I am able to retrieve documents using the Headless API successfully if no Filters are specified. However, when using a Filter, no results are returned. This might happen when working with endpoints like /o/headless-delivery/v1.0/document-folders/{documentFolderId}/documents...
Form View in Workflow
legacy
Issue When an admin receives the multi-step form created by Objects to review, the form data is visible on a single page instead of page by page. Steps to reproduce: 1. Create a multistep form with the help of Liferay objects (Building Multi-Step Forms With Liferay DXP Objects) 2....
ElasticsearchStatusException: Action/metadata line [1] contains an unknown parameter [_type]
legacy Troubleshooting
Issue When upgrading our Cloud Stack, we have found a problem with the Search Service. The following error is shown in the logs: Caused by: java.lang.RuntimeException: ElasticsearchStatusException[Elasticsearch exception [type=illegal_argument_exception, reason=Action/metadata line [1]...
Listing URL-s from Sitemap.xml
legacy How To
Issue Does Liferay have any tools or scripts which will allow us to get a list of all the URLs which are included in the full site map? Additional Information Change the Sitemap format in Liferay DXP: By default, the sitemap is spread across multiple pages for better performance,...
HTTP Security Headers Missing on 404 pages
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While adding the below security headers in nginx.conf file of the web server: add_header Referrer-Policy "no-referrer"; add_header...
Remove the Site Name and Portal Name from the Browser Title
legacy Troubleshooting
Issue While hovering the mouse on a browser tab of any page, it displays the "Page Name - Site Name - Portal Name". How to remove the Portal Name part from it? Environment Liferay DXP 7.4 Resolution Create the...
DefaultValue in structures with repeatable fields are incorrect
legacy Troubleshooting
Issue Default values in structure with repeatable field don't work as expected. After creating an exporting a structure with a repeatable field, the default value is empty, despite being defined in the structure   Steps to reproduced Go to Content & Data -> Structures (tab). Create new...
module java.base does not "opens java.lang" error in buildService using Java 21
legacy Troubleshooting
Issue The following exception is thrown when trying to build a service with Service Builder: Failed to initialize ClearThreadLocalUtil java.lang.ExceptionInInitializerError at com.liferay.petra.reflect.ReflectionUtil.<clinit>(ReflectionUtil.java:160) at...
ORA-00972: IDENTIFIER IS TOO LONG
legacy Troubleshooting
Issue When using Oracle 19c as the database, setting the compatible version to 12.1.0.2 or lower can lead to errors under certain circumstances, such as when publishing an object that has relationships with others. You can verify the current compatible version by running the following...
Admins can't sign in when LDAP Required is enabled if they only exist in Liferay but not in LDAP
legacy
Issue When LDAP is configured with the option Required, admin users that exist in Liferay but not in LDAP are not able to log in. Environment Quarterly Release 2024.Q2 Resolution As indicated in the documentation, when Required is enabled only users existing also in LDAP will be able to...
When using Liferay Objects, the pages are inaccessible when viewed from the ellipses menu
legacy Troubleshooting
Issue When using Liferay Obejcts with enough Objects to where the ellipses menu is necessary (7 pages), the pages shown when clicking on the ellipses are inaccessible.  The pages are only accessible if they are clicked on in their default state.  Example: Pages 5 & 6 are inaccessible...
Web Content with Multi-Select List Fails to Save Values
legacy Troubleshooting
Issue After creating a structure, the multi-select field does not save more than one option. The list in my web content doesn't save if one of the values has a comma in the option.  Environment Liferay DXP 2024.Q1+ Resolution Request a hotfix built on LPD-1558, if you are still within...
Why are Guest users able to edit Rich Text fields within a form?
legacy How To
Issue We created a form with a Rich Text field, but we see that guest users can edit the content in the Rich Text field (including the source). How do I disable the user/guest from being about to edit the text in this form field? We do not want guests to have access to the editor....

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