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Search Results Pagination uses IP Address instead of DNS Name when NGINX is configured
legacy Troubleshooting
Issue NGINX load balancer is set up in my environment. All URLs in the portal redirect using friendly DNS name. This does not work for the Search Results widget. When navigating the Search Results widget, it uses the...
Unable to install .cfg file after updating or upgrading to DXP 7.3 Fix Pack 1
legacy Troubleshooting
Issue When placing a *.cfg file in the LIFERAY_HOME/osgi/configs folder an error is generated in the log: Unable to install .cfg file "{cfg-file-name}", please use .config file instead. Files with the *.cfg extension...
Jackson libraries are missing in Liferay 7.2
legacy Troubleshooting
Issue I would like to use the Jackson libraries with the RestTemplate in Liferay 7.2 to convert messages to and from JSON, but receiving errors upon trying to use the MappingJackson2HttpMessageConverter. ...
How to resolve an IllegalArgumentException when attempting to update a Destination Worker's Core Size and Maximum Size
legacy Troubleshooting
Issue When attempting to update the Worker Core Size and Worker Maximum Size (for example, changing the liferay/background_task destination name to a core size of 5 and a max size of 10), though the update appears...
Delay when fetching data from headless-admin-user/v1.0/user-accounts for the first time after server restart
legacy How To
Issue When running a REST API call as below:...
Intermittent LDAP login failures due to LDAP response read time out
legacy Troubleshooting
Issue With large LDAP directories, user login can sometimes fail if the LDAP query takes longer than the configured read timeout (default value is 500ms)  WARN [http-bio-exec][LDAPAuth:176] Failed to bind to the LDAP...
Customising soy files in ext plugins
legacy Troubleshooting
Issue 1) Create Ext-plugin by adding ext-files (SelectCategory.es.js and SelectCategory.soy). 2) Deploy through Gradle "deploy" Or place the jar to osgi/marketplace/override folder. 3) Deployed path should be:...
Change to portal-ext.properties files not being reflected in node
legacy Troubleshooting
Issue After making changes to different properties in the portal-ext.properties file, these changes are not being reflected in the environment when Liferay is being started up. Environment Liferay DXP 7.0 Resolution...
Unexpected URLs in Page Analytics
legacy Troubleshooting
Issue The URL pattern of different pages in the page analytics is changed i.e., starting with 'https:///' such as 'https:///login'. Environment Liferay 7.2 Resolution This is certainly an invalid URL because, even...
How to persist a Secret Environment Variable when deleting and redeploying a service
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue For business reasons, we have a custom service that we...
How do I remove the Speedwell theme from Liferay DXP 7.3?
legacy Troubleshooting
This article is intentionally set as Internal Only Issue When not using Liferay Commerce in a DXP 7.3 environment, the Speedwell theme may remain as the default fall back theme when deploying a custom...
Why is .bc.googleusercontent shown when doing nslookup on Liferay Load Balancer IP?
legacy
Issue When running a nslookup command against the Load Balancer IP that can be seen at Network > Endpoints > Ingress endpoints, .bc.googleusercontent.com will be appended to the Load Balancer's IP: $ nslookup...
After setting up Liferay DXP on a fresh application server via WAR file and dependencies, "java.lang.NullPointerException: entry" thrown on startup
legacy Troubleshooting
Issue I set up Liferay DXP on a fresh application server using the WAR file, dependencies and OSGi dependencies according to the Installing Liferay DXP on Tomcat guide, and the following errors are thrown on startup:...
"Unable to deploy LPKG file ..." errors after making environmental changes
legacy Troubleshooting
Issue When freshly downloading a bundle, starting it up with Hypersonic database, stopping it, configuring a different database in the portal-ext.properties file then starting the portal again there are...
LPKG Index Validation takes too long and ends up in out of memory error
legacy Troubleshooting
Issue When we start our test server with -Xmx1024Mb after applying a new patch, the LPKG Index Validator is running too long and we are getting GC overhead exception, ending up in OutOfMemoryError: WARN [HikariPool-1...
HTTP 400 Bad Request errors with some portal URLs
legacy Troubleshooting
Issue Sometimes there are several HTTP 400 Bad Request errors with URLs from the portal. For example, when editing a user, a bad request is shown. In the Tomcat access log we could see the 400 request: - |...
Is it possible to add additional columns to the CSV Log Message Formatter system setting?
legacy
Issue While looking into configuring CSV Log Auditing for an environment, our team noticed that the CSV Log Message Formatter system setting (within System Settings > Audit) has +/- buttons to add/remove columns. Is...
Approaching database support
legacy How To
Issue Approaching database support issues in the Liferay. Environment Liferay DXP 7.0 Resolution There are two ways to set up database connections in the portal-ext.properties file. If both JDBC properties and JNDI...
Fragments are not getting deployed
legacy Troubleshooting
Issue Steps: 1) Setup a clean instance of 7.3 fixpack1 2) Log in to gogo shell and run "lb com.liferay.layout.taglib" 3) Observe the output, it says :  START LEVEL 20 ID|State |Level|Name 253|Active | 15|Liferay Layout...
How to resolve a "failed to 'KillContainer' ... context deadline exceeded" error observed in a Liferay PaaS service's status logging during deployment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Whenever we deploy a build (even if the image versions are...