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DXP 7.3 FP2+ requires Liferay Connector to Solr 8 v4.0.1 to fix "BundleException: Could not resolve module: com.liferay.portal.search.solr8.impl _ Unresolved requirement" error
legacy Troubleshooting
Environment Liferay DXP 7.3 FP2+ Liferay Connector to Solr 8 v4.0.0 Symptom After installing Fix Pack 2 or higher on DXP 7.3 where the v4.0.0 version of the Solr 8 connector has been installed previously, the...
Why is some text formatting not being replaced when I select a different format?
legacy Troubleshooting
Issue After formatting text to Computer Code (or Cited Work, Error Message, Alert Message, or Info Message) I am not able to change the text format when selecting one of the other options such as normal or one of...
User Initials are no longer present in DXP 7.2+
legacy
Issue In Liferay DXP 7.0 the default user avatar had the user's initials in it. Now with DXP 7.2+ those initials are no longer present. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Unfortunately it is...
Why are the 'Site Variations' not working properly?
legacy
Issue Page variations in Staging do not save distinct versions when edited, instead, edits populate across all variations. Steps to reproduce 1. Start with a clean instance of Liferay 7.2 fix pack 9 2. In Site...
Can't add new content from the Asset Publisher on Content Pages
legacy
Issue When we use Widget pages, there is a '+' button on the Asset Publisher where we can create different assets That button is not available when the portlet is on a Content page Environment Liferay DXP...
Categorization of Assets are not working
legacy Troubleshooting
Issue Asset categorization is not working across the entire website. Steps to reproduce Click web content -> Add new web content -> Try to select Categories of web content There is no option to select the...
"Invalid attempt to spread non-iterable instance" error when saving Instance Settings
legacy Troubleshooting
Issue When working on a Liferay instance fronted by a web server, customers may experience the inability to save any changes in the Control Panel > Instance Settings sections. The attempt to save will fail with...
Folder option is not working for the link in selected text style toolbar on the page fragments
legacy Troubleshooting
Issue In the content page, while trying to add the link for the text in the paragraph component by editing it, the folder option is not working in the toolbar. Steps to reproduce the behavior: In [vanilla bundle DXP...
Where to find the add friend option in the summary portlet?
legacy Troubleshooting
Issue All portlets of social networking are displayed under the social tab. But with a summary portlet, the add as a friend button option is not displayed or not available. Steps to replicate the reported behavior:...
Form embedded in web content template is disabled, not working
legacy Troubleshooting
Issue 1. Create a new Form: Add 3 text fields: Firstname, Lastname, Email. 1 'Select From List' field for Nationality (e.g Indian, Saudi Citizen), and an Upload field named Upload CV. 2. Create a Web Content Structure...
Admin is unable to Impersonate User with NoSuchGroupException
legacy Troubleshooting
Issue The Admin is unable to impersonate certain user with the following error: NoSuchGroupException: No Group exists with the key {companyId=20155, classNameId=20005, classPK=20555} Environment Liferay Portal 6.2...
Cannot save identical content in localization of a field
legacy Troubleshooting
Issue Users cannot save identical content in the localization of a field. Steps are as follows: Create an article using the basic web content structure Write "Test" in the content field and publish  Add a translation...
No administrative options can be accessed when an F5 load balancer is in front of Liferay forcing a secure protocol
legacy Troubleshooting
Issue When a F5 load balancer is in front of Liferay and is forcing a secure protocol, no administrative options can be selected and accessed. On Liferay the following options are configured on the...
Liferay sends email notification with port number next to website address
legacy Troubleshooting
Issue When receiving Liferay email notifications (for example: New account Created, Password reset link, etc ...), users may notice the app server's port number appended to the website domain, for example:...
Unable to add multiple questions in one Poll
legacy How To
Issue Is it possible to add multiple questions in one Poll? Environment Liferay DXP 7.2 Resolution To add multiple questions in one Poll is not currently supported in Liferay DXP 7.2. It can be achieved by adding two...
Indexing is taking too long
legacy Troubleshooting
Issue Reindexing is taking or has taken too long to finish. Environment Liferay DXP 7.0+ Resolution If reindexing is deemed slow or is still ongoing (the 2-arrow icon can be seen at the top right), it may have...
Google PageSpeed Insights (Mobile) results for a Liferay DXP site have a low score
legacy Troubleshooting
Issue After submitting your Liferay site to the Google PageSpeed Insights tool, a low score for Mobile will be returned, flagging issues on aggregated resources as: - Eliminate render-blocking resources - Remove...
"Problem with the configuration: Unknown release in folder ..." when patching the source code
legacy Troubleshooting
Issue When patching the source code, customers may receive the error: "Problem with the configuration: Unknown release in folder ..." Environment Liferay DXP 7.1+ Resolution Have a usable ReleaseInfo.java file...
Support Tickets and Self-Service on Liferay Help Center
legacy
Help Center is the place where you can access our world-class customer support and abundant self-service resources.  Here is a guide to help you get the most from Liferay Support through Help Center. Self-Service Resources...
Importing a third-party JS package with liferay-npm-bundler will result into "Cannot use import statement outside a module"
legacy Troubleshooting
Issue When adding and importing a third-party package dependency to a Liferay NPM module made with the Liferay Bundler (for example, npm Angular Portlet Template, the following errors may be observed in the...