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Declarative Service Unsatisfied Component Checker Warning when upgrading from DXP 7.3 GA1 to Fix Pack 1
legacy Troubleshooting
Issue After installing Fix Pack 1 and running the upgrade tool, I get a warning about an unsatisfied component for analytics modules. The following warning shows up in the startup logs if I have...
Unable to add the token in Analytics Cloud configuration
legacy Troubleshooting
Issue Unable to add the token in Analytics Cloud configuration of Liferay DXP Instance Settings. The below errors are observed in the console 2021-05-09 12:14:26.660 ERROR [WebContainer : 189][PortletServlet:112]...
'flatten' parameter does not work for Knowledge Base Articles headless delivery API
legacy Troubleshooting
Issue When calling the KB Article headless-delivery API with the flatten parameter, the results are not flattened as expected. For example, if you have KB Articles and folders in this structure: root │ └─►Folder A │...
'Unable to determine GroupId' warning when upgrading to DXP
legacy Troubleshooting
Issue I'm encountering a warning like the following when upgrading from 6.2 to DXP 7.0 or higher: [main][UpgradeSubscription:108] Unable to determine the group ID for the class name...
Integrating Outlook certificate for User Authentication
legacy
Issue How to integrate authentication certificate introduced by the outlook for user authentication?    Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution While configuring mail-in...
AssetTagException when using special characters in tag names
legacy
Issue AssetTagException is thrown when the article gets published, in case special characters are used in tag names. 2020-06-23 07:16:18.168 ERROR [http-nio-10.155.2.197-443-exec-4][PortletServlet:112]...
Is there a recommended heap size setting for Tomcat?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Is there an Entity Relationship Diagram (ERD) for Liferay DXP?
legacy
Issue I'm looking for an entity relationship diagram (ERD) for Liferay DXP Is there a diagram that maps the entity relationships? Environment Liferay DXP Resolution Liferay does not provide an Entity Relationship Diagram The...
Error when executing Groovy script: java.sql.SQLException: Can't call commit when autocommit=true
legacy Troubleshooting
Issue When a Groovy script with a commit instruction is executed it fails with the error: java.sql.SQLException: Can't call commit when autocommit=true Environment DXP 7.2 Resolution On the portal-ext.properties file...
Before opening a ticket related to VPN on Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). The following article outlines a short checklist of...
What collation can I use to set up Liferay with SQL Server?
legacy
Issue Liferay recommends that the database should be encoded with the character set UTF-8 to display all of its supported character sets (Preparing a Database) Explicit UTF-8 collation within SQL Server has been...
Page Templates are missing after Upgrading from Liferay 6.2 to Liferay 7.2
legacy
Issue Steps to Reproduce: 1. Create a page on running Liferay 6.2. 2. Upgrade connected DB of Liferay 6.2 to Liferay 7.2 3. Start Liferay 7.2 server and do full reindex. 4. Check for page template is not available....
Unable to send email for new account created - handshake_failure error
legacy Troubleshooting
Issue After configuring a secure mail server in Control Panel > Server Administration, the email notice for a new account created (or any other mail coming from Liferay DXP) is not sent. Instead, the...
How to view and construct an adaptive media URL for a document
legacy How To
Issue You might have some trouble in figuring out how the URL for Environment Liferay DXP 7.2+ Resolution Guide through an exact example: The URL pattern you should use looks like this:...
JSP fragments modules status get back from Resolved to Active after removing OSGI/state folder
legacy Troubleshooting
Issue After removing the OSGI/state folder and restarting the application, JSP fragments modules lose the status "Resolved" and get back to "Active". Environment Liferay DXP 7.2 Resolution Upgrade to fix-pack...
After successful upgrade from Liferay Portal to DXP, portlets show "This portlet could not be found" messages and errors in logs
legacy Troubleshooting
Issue After what looked like a successful upgrade attempt from Portal 6.2 to DXP 7.2, various errors are encountered when starting up the 7.2 bundle (including Failed upgrade process errors relating to the DDM...
Title/Description truncated during upgrading to Liferay 7.1+
legacy
Issue Receiving warnings in the log during the upgrade process about truncated titles/descriptions for certain articles. Example: WARN [ForkJoinPool-5-worker-2][UpgradeJournalArticleLocalizedValues:192] Truncated...
Unable to start up server due to configurations from Oracle database
legacy Troubleshooting
Issue Using Oracle and having a NULL dictionary in the table Configuration_ for the configurationid org_apache_felix_cm_impl_DynamicBindings, the below error will appear: java.lang.RuntimeException:...
"Incompatible argument to function" error on SimpleCaptchaImpl after installing Liferay DXP 7.1 Fix Pack 17 or 7.2 Fix Pack 5
legacy Troubleshooting
Issue After installing Liferay DXP 7.1 Fix Pack 17 or Liferay DXP 7.2 Fix Pack 5, customers using Liferay may notice an error at startup: ERROR [Start Level: Equinox Container:...
GraphQL fails after update to Fix Pack 4 or Fix Pack 5
legacy Troubleshooting
Issue When updating to Liferay DXP 7.2 Fix Pack 4 or Fix Pack 5, you may encounter the following error when using GraphQL: 2020-02-25 10:48:50.588 ERROR [http-nio-8080-exec-8][AuthVerifierFilter:62]...
How can I change the email template of the Password Changed Notification?
legacy How To
Issue When the password is changed, users get a notification email. I would like to change the template of that email. Environment Liferay DXP 7.0+ Resolution Navigate to Control Panel > Configuration > Instance...
How can I disable the Document Library File Rank Service in DXP 7.1 and 7.2?
legacy How To
Issue I would like to disable the Document Library File Rank Service In Liferay Portal 6.2 and DXP 7.0, there used to be a property which is now removed: dl.file.rank.enabled=false Environment Liferay DXP 7.1 Liferay...
I cannot reinstall Marketplace applications in the App Manager
legacy Troubleshooting
Issue I have issues with a Marketplace app, so I try to reinstall it I uninstall the App through the UI (from Control Panel > Apps > App Manager) I purchase the App again from the Marketplace (Apps > Store) Once it...
On 6.2 fix packs before portal-167-6210, Liferay shows a blank home page on MS IE11 and MS Edge
legacy Troubleshooting
Issue When working in a Portal 6.2 EE environment with JBoss EAP 7.0, a web server and a patching level lower than portal-167-6210, the Liferay home page, when displayed on MS IE11 and MS Edge, will be blank ...
The document preview is not generated due to "[SocketOpenOfficeConnection:114] trying to (re)connect" warn message.
legacy Troubleshooting
Issue The preview is not generated for the documents in the Document and Media portlet. The following warn messages are thrown in the logs, INFO...
Not able to download the logs of more than 10000 lines
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to download more logs as the default "Download...
Unable to configure the portal-{WebID}.properties for each instances
legacy Troubleshooting
Issue In Liferay, we have a feature of configuring different portal-{WebID}.properties (portal-ext.properties) for each instances. This configuration is not working in DXP 7.2 with fixpack dxp-2 and above....
Deploying Liferay 6.2 SP 15 on Jboss EAP 6.2
legacy How To
Issue This article will outline a basic walkthrough on how-to deploy Liferay 6.2 SP 15 on Jboss EAP 6.2 specific to EAP version.          Environment Liferay 6.2 JBoss EAP 6.2  Resolution Prerequisite Download...
Groovy script to clear the stale data in the lock_ and backgroundtask tables
legacy Troubleshooting
Issue Groovy script to clear the stale data in the lock_ and backgroundtask tables Environment Liferay DXP 7.2+ Resolution In the log, similar to the below info may be thrown which shows that there may be some stale...
Upgrade the Log4j version in the existing Liferay DXP instance
legacy
Issue Is there any option to configure or upgrade the Log4j version in the existing Liferay DXP instance? Environment Liferay DXP 7.0 Resolution By default, Liferay DXP 7.0 is pre-bundled with the log4j 1.2.17...
On RHEL7.7, the authentication code (captcha) on the password reissue screen may not be displayed
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Why the "Error executing FreeMarker template" is thrown in the logs?
legacy Troubleshooting
Issue What is the reason behind the following error which is thrown in the logs? [runtime:60] Error executing FreeMarker template FreeMarker template error: The following has evaluated to null or missing: ==>...
Xerces Errors with Customizations
legacy Troubleshooting
Issue After deploying a customization on Liferay 6.2 there are xerces related error on server restart Apache xerces error in the logs after module deployment Environment Liferay 6.2 and JBoss EAP 7.0 Resolution...
How is the number of cores reported to Liferay DXP?
legacy
Issue Liferay DXP is not reporting the correct number of cores.  For example: A machine has 4 physical cores in the CPU. However Liferay DXP is reporting 8 cores on the <domain>/c/portal/license page....
Browser's console prints: “Error: Namespace "ClayTooltip.incrementaldom" already declared”
legacy Troubleshooting
Issue While navigating through DXP pages, the browser's console will occasionally print the below error: Error: Namespace "ClayTooltip.incrementaldom" already declared So far the issue was observed in the...
How to resolve failed deployments when quota limit errors indicate exceeded maximum builds
legacy Troubleshooting
Issue Deployments are currently timing out for some of our services, causing the deployments of those builds to fail. When looking at the console for the CI, I see the following error:...
DXP 7.0 start up fails with error ORA-00942 on empty Oracle database
legacy Troubleshooting
Issue When trying to start up a DXP 7.0 portal on an empty Oracle database it fails. On the logs the following messages can be seen: 2020-02-20 20:16:01.209 INFO...
Unable to add the image into the file repository while upgrading the portal DB
legacy Troubleshooting
Issue Not able to upgrade the portal DB from DXP 7.0 to DXP 7.2 with the below repository error. ERROR [ForkJoinPool-2-worker-0][UpgradeImageTypeContent:184] Unable to add the journal article image 237723783 into the...
JBoss Server cannot be started without any error in the log
legacy Troubleshooting
Issue JBoss Server with Liferay DXP deployed cannot be started without any error in the log Environment Liferay DXP 7.0 Resolution Consider extending the timeout "jboss.as.management.blocking.timeout" in Jboss Configuration....
Update to DXP 7.2 Fix Pack 4 from DXP 7.2 GA1
legacy Troubleshooting
Issue When updating from DXP 7.2 GA1 to Fix Pack 4 you may encounter the following startup error: 2020-01-31 02:55:02.013 ERROR [Framework Event Dispatcher: Equinox Container:...
"Liferay.Util.openWindow()"でモーダルウィンドウを作成した際、フォーカスがウィンドウの背面に残る。
legacy Troubleshooting
, knowledgeArticleType: troubleshooting, legacy: true, name: "Liferay.Util.openWindow()"でモーダルウィンドウを作成した際、フォーカスがウィンドウの背面に残る。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 131744, title:...
Liferayへのアクセスが不安定になる。
legacy Troubleshooting
, knowledgeArticleType: troubleshooting, legacy: true, name: Liferayへのアクセスが不安定になる。, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 111637, title: Liferayへのアクセスが不安定になる。
Possible Performance Issue Caused by LPS-48693
legacy Troubleshooting
Before the portal-84-6210 fixpack, the DDMTemplate editor UI was missing the cacheable checkbox. This issue caused each DDMTemplate that was saved into the DB to not be cached. This article provides a solution to a...
NamingException Error on WebSphere 6.x
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When Liferay Portal is running on a...
Upgrade halts with "ALTER TABLE" exception
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Liferay Support does not recommend or...
Unicast with JGroups (RMI)
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products....
Tomcat JDBC Connection Exhaustion
legacy Troubleshooting
This article helps troubleshooting MySQL when executing the VerifyProcess. Small Max JDBC Connection Pool causes JDBC Connection Exhaustion if the VerifyProcess is executed...
X-FRAME-Options Reference Guide
legacy How To
This article is to help those who wish to change the X-Frame-Options in Liferay Digital Experience Platforms. Usually, this is required if you are trying embedding widgets in a portlet or an iFrame so that HTTP headers...
Using Portal Properties for Separate Liferay Instances
legacy How To
Much like the portal-ext.properties file, portal-${instance}.properties files override properties set in portal.properties and other files for a specific Liferay instance. This article...
Connecting WebDAV to Liferay Portal Running Behind a Web Server
legacy Troubleshooting
This article documents how to connect to Liferay WebDAV folders and files from a WebDAV client if Liferay Portal is running behind a web server. Specifically, this issue was found using the IBM WebSphere application...
Copy File Error When Extracting a Liferay Bundle
legacy Troubleshooting
This article describes a workaround for the following known issue that you may encounter when using Liferay Portal with operating system Windows XP and/or Windows 7. The error reads:...
Exporting Liferay's Database Schema on Oracle
legacy How To
In the course of investigating a Liferay platform issue, you may be instructed by Liferay Support to export your database schema in Oracle. The following article contains guidelines...
Modifying Liferay Page Messages Through Language.Properties
legacy How To
In order to change out of the box page messages within Liferay, one must configure the properties of the language.properties located in the portal-impl.jar/content/language.properties...
DLFileRank Causes Deadlock or SQL Update Batch Errors
legacy Troubleshooting
With DLFileRank enabled, Deadlock or SQL Update Batch Errors may happen due to DLFileRank updates. When using DLFileRank, unique constraints can be found due to the amount of writes...
Disabling Specific Built-In Portlets
legacy How To
Liferay comes equipped out-of-the-box with a variety of portlets that users may add to their page. For various reasons, however, an administrator may wish to remove some of these...
Changes in Enabling serviceLocator Calls in Liferay DXP 7.0
legacy How To
This article documents a change in where to define serviceLocator properties in Liferay platforms; both in Portal and Digital Experience Platform (DXP). Developers familiar with this functionality in Portal 6.2 can...
Inputting Initial S3 Configuration Settings on DXP 7.0
legacy How To
This article serves as a reference for how to configure Liferay Digital Experience Platform (DXP) to use Amazon Web Services S3. DXP users can leverage Amazon S3 in two key areas; to serve as a file store repository,...
System-ext.properties Reference Guide
legacy How To
This article serves as a reference guide for how to set system wide properties through the system-ext.properties file. Similar to the relationship between the portal.properties and portal-ext.properties files,...
Update Manager gives plugin update reminders for up to date plugins
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This article documents a known issue where...
Using the Data Migration Tool in Liferay DXP 7.1
legacy How To
This article documents how to use the data migration tool in the Server Administration section of Liferay Digital Experience Platform (DXP) 7.1. The Data Migration Tool allows administrators to migrate data quickly...