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Is Liferay vulnerable to CVE-2023-29017: Critical RCE vulnerability in VM2 Sandbox library?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As a customer should I mitigate the risks imposed by vulnerability "CVE-2023-29017 : Critical RCE vulnerability in VM2 Sandbox...
Text formatting is not removed in CKeditor
legacy Troubleshooting
Issue In CKeditor when editing a text and selecting a pre-formatted style other than Heading (e.g. Cited Work), then I am trying to set it back to Normal, the pre-formatted style remains and its tag could be seen when changing into Source View. CKEditor includes a Styles drop-down menu...
Export process does not include draft versions of web contents
legacy
Issue We are using LAR export import functionality to migrate some data between Liferay installations. We have detected the web contents in "draft" status are not being exported and migrated. Is this the correct behavior? Environment Any Liferay DXP or Liferay Portal version Resolution...
Error "The SSL private key cannot be parsed" when deploying to Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to deploy to Liferay Liferay PaaS, the build fails with the following error message: Some error has happened during...
Maximum number of attempts to create a unique file name
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue The default value is 50, but is there a limit to the value that can be...
Suggestion for troubleshooting/debugging document preview generation problems
legacy Troubleshooting
Issue Document previews do not seem to be generated, we keep seeing the "Generating preview will take a few minutes" message. No errors in the logs. How can I troubleshoot or get more logs about what is happening during preview generation, what could go wrong? Environment 7.4 Resolution...
DXP 7.0 License not activated after deployment
legacy Troubleshooting
Issue After deploying the provisioned Liferay license, the Liferay bundle license is not activated and "This instance is not registered." error is thrown.  After going through the Activation Key Troubleshooting Guide, still having issues with the license. Environment DXP 7.0 Resolution...
Create a new database user in Liferay Cloud: Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While creating a new DB user, it gets self-deleted upon server restart. Environment Liferay DXP 7.0 + Resolution Please follow the...
What to do if you accidentally delete an administrator user
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I accidentally deleted an admin user due to customization. How should I...
Remote App is not being Published to the Remote (Live) Server
legacy How To
Issue When attempting to publish a Remote App from Staging to Live in DXP 7.4, the App is successfully sent to the Remote Server and .js and .css files can be seen in Documents and Media. However, after registering the client extension in Live, the App is not rendered on the page....
Loading a module to nginx
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to load a module for restricting IP accesses from certain places. We need to enable "ngx_http_geoip_module" to achieve this...
LDAP users are not being added to portal upon sign in and cannot sign in
legacy Troubleshooting
Issue LDAP users not getting created upon sign in, preventing authentication and resulting in errors similar to: ERROR [https-jsse-nio-8443-exec-1][AutoLoginFilter:256] Current URL /portal/ generates exception: com.liferay.portal.kernel.exception.NoSuchUserException: No User exists with...
OAuth2 Scopes list long text shifted over
legacy Troubleshooting
Issue When viewing the OAuth 2 administration> Scopes page as a regular admin in a virtual instance, longer text and their checkboxes are shifted over. Environment 7.4 Resolution Update to 7.4 u53+ LPS-168507, content:...
Is it possible to edit a file using the Liferay service shell console?
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to edit a file using commands like vim, vi, emacs, pico, or nano in Liferay PaaS, a "command not found" message...
Symantec reporting Analytics Cloud URL as malware
legacy
Issue https://osbasahbackend-ac-europewest3.lfr.cloud is being categorized as a security risk by Symantec the following URLs may also be affected by this https://osbasahbackend-ac-southamericaeast1.lfr.cloud https://osbasahbackend-ac-europewest2.lfr.cloud...
Navigation showing wrong page hierarchy
legacy Troubleshooting
Issue After creating public and private pages in DXP 7.3 and then creating a Master Page Template Design and a Display Page Template Design with the private pages, you should be able to see private pages in the Navigation bar of "Private page display page template". But instead, you see...
Liferay Learn (learn.liferay.com) is not loading properly or looks distorted
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay Learn (learn.liferay.com) is not loading properly and looks distorted such as below when accessed. Environment Any browser...
How can I find valid Workspace Product Keys to configure for liferay.workspace.product in gradle.property?
legacy How To
Issue What "product keys" are valid to configure for the liferay.workspace.product= property in gradle.properties? How can I select the proper "product key" value for Liferay Workspace? Environment Liferay Workspace DXP 7.0+ Resolution For Quarterly Releases: There is a new index file:...
Login fields are greyed out in 7.4 after upgrade with dl.store.impl specified in 7.4 upgrade tool
legacy Troubleshooting
Issue After setting dl.store.impl= in portal-upgrade-ext.properties and using the upgrade tool to upgrade from 7.0 to 7.4, login fields are greyed out in 7.4. Environment 7.4 Resolution Double check your upgrade configuration and process per 7.4 upgrade documentation. The presence of the...
Filtering by date is not working in API explorer
legacy Troubleshooting
Issue Filtering by date is not working in API explorer. Results return no objects and there are errors in the log similar to: java.lang.UnsupportedOperationException: Unsupported method getColumn with field name dateCreated Environment 7.4 Resolution Update to 7.4 u47+ LPS-163011,...
Fragments with Accent or Special Characters in Title Fail to Export
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to export a fragment with a name containing accent or special characters, a blank page is displayed and the following...
Searched text is not highlighted while using Wiki under configuration in search portlet
legacy Troubleshooting
Issue While searching for a content of Wiki Portlet in search tool having only Wiki as Current configuration, searched text is not highlighted. Steps to reproduce: 1. Start Liferay DXP 7.4 U30. 2. Create a wiki page. Navigate to Content and data > Wiki and create some content inside...
Users see the message "Redirecting to your identity provider" before redirecting to OKTA login screen
legacy Troubleshooting
Issue The guest user observed the message "Redirecting to your identity provider" showed up before the OKTA user login screen showed up. The behavior just happened after upgrading the environment to 7.4 Update 56. We don't want the front-end users to see this message.  Environment...
Problem when using moin.ai Chat Provider
legacy Troubleshooting
Issue We receive an Error after inserting Moin.ai Javascript on a clean page.   Environment Liferay DXP 7.4   Resolution Currently, moin.ai is not a supported Chat Provider. Please find more information and the list of the supported Chat Providers here: Enabling Automated Live Chat...
Unable to import LAR files if the site has structures with fieldsets inside them
legacy Troubleshooting
Issue We are trying to import a LAR from one instance to another. We are noticing that if the LAR has structures which include fieldsets the following error is getting thrown while importing the LAR and the process is failing. There are missing references that could not be found in the...
Search results are incorrect with some keywords
legacy
Issue Search results are not correct with the type facet Steps to reproduce: 1) Create 4-5 web contents with the following titles just for testing purposes: Content for testing Content-on Content-in Content-or Content-to 2) Create two content pages Page for information Page for testing...
Servlet filter is not invoked, when using virtual hosts in the site configuration
legacy Troubleshooting
Issue The implementation of a servlet filter for friendly URLs is causing issues. It works as expected without Virtual host configuration, but when the virtual host is configured, a filter is not invoked. Environment Liferay DXP 7.4 update 23 Resolution The root cause is...
Possible Host Header Attack Vulnerability
legacy
Behavior A potential vulnerability was recently identified for Liferay PaaS powered applications. Liferay PaaS customers can encounter a behavior that appears like a redirection vulnerability (Host Header Attack) when handling URLs that contain encoded period characters (%2e) as part of...
Remote staging: cannot set a form in a Form widget in staging - "This form is not available or it was not published."
legacy
Issue When we take a website with staging configured, and put the Forms widget on a webpage - we cannot configure the Forms widget by selecting a form for it, we get the message "This form is not available or it was not published." after doing this operation.  Environment 7.4 (possibly...
Update packages and regenerate your custom theme with the latest available in order to solve accessibility or style related bugs
legacy How To
Issue Sometimes in order to solve user interface bugs (like accessibility or style related), our customers need to update their custom themes with the latest versions available of liferay-frontend-theme-unstyled , liferay-frontend-theme-styled and liferay-font-awesome This is needed...
Portlet on Private Pages does not save changes in Configuration
legacy Troubleshooting
Issue When adding a portlet to a private page and changing its configuration, the portal displays the success message, but the content returns to the previous value. Environment DXP 7.3 DXP 7.4 Resolution Please install DXP 7.3 Update 12, DXP 7.4 Update 41 or higher. Or request a Hotfix...
How to create custom events in Analytics Cloud?
legacy How To
Issue I would like to create a custom event, but after checking the official documentation, I am unsure about the steps. Environment Analytics Cloud DXP 7.0+ Resolution Please follow these steps to create a simple custom event. DXP 7.0+ Widget Pages' JavaScript Field Go to your Liferay...
Liferay Frontend NPM Toolkit compatibility matrix for Node.js, NPM, Yeoman, Gulp and Generator Liferay Theme
legacy
Issue If a client wants to generate custom themes, they need to install: Node.js and NPM Yeoman Gulp generator-liferay-theme As a result, it is difficult to know which version to install depending on the portal version you use, and we don't have a specific compatibility matrix to cover...
Which tables in the database contain web content, documents and media information?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue In which tables in the database are web content, document and media...
Export/import process fails if there are data links associated with earlier versions of the structure
legacy Troubleshooting
Issue Exporting a structure that contains previous versions can cause a unique constraint violation on import. The following stack trace is seen in the logs: 2022-12-19 21:24:49.032 ERROR [liferay/background_task-3][BatchingBatch:134] HHH000315: Exception executing batch...
Special characters which are used for XSS can be saved as an input without any warning
legacy
Issue Characters as <, >, /, (, ), ", ' which can be used to make scripts, used in HTML and JavaScript are valid to use in the portal as inputs and values, and it can raise security questions The use of these characters did not throw any warning or error messages, neither on the UI nor...
Unable to manage Document and Media type DDL on a localized DDL Display
legacy Troubleshooting
Issue When a new DDL is created from a DDL definition, with any 'Document' fields, and any additional localization/translation, then the translation, and the document is not added to the record The action fails with the following error (please note, the value after the 'field name' can...
Outdated or vulnerable components can sometimes be found in the .cp/ folder inside osgi/state/folder
legacy Troubleshooting
Issue We've run a security scan and it is picking up outdated components inside the .cp/lib/ subfolder of the osgi/state/ folder, and it is confusing our compliance efforts.  Environment Liferay DXP 7.0, 7.1, 7.2, 7.3, 7.4 Resolution This behavior is likely caused by an outdated plugin...
Upgrading from 6.2 to 7.3 changes the number of likes and dislikes
legacy Troubleshooting
Issue Ratings and Comment Ratings are enabled in our portal. When we upgrade the portal from 6.2 to 7.3, some likes turn into dislikes and that creates false information. In the ratingsentry table, the scores of the ratings change from 1 (before upgrade) to 0.2 (after the upgrade)....
Custom code failing to build due to the removal of FinderCache#getResult(FinderPath, Object[])
legacy Troubleshooting
Issue Generated services that call FinderCache#getResult(FinderPath, Object[]) method fail to build due to its removal in 7.4 U47. This method was replaced by FinderCache#getResult(FinderPath, Object[], BasePersistence<?>). Environment Liferay Service Builder DXP 7.4 U46 and previous...

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