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Some portlets are disabled after upgrading
legacy Troubleshooting
Issue After upgrading from a previous version of Liferay to Liferay DXP 7.2, some portlets were disabled and displayed error messages such as "This portlet is inactive. Please contact your portal administrator to...
ORA-01408 exception when upgrading custom Service Builder module
legacy Troubleshooting
Issue Running g! upgrade:check it turns out that a component was not migrated successfully, the output is for example: There is an upgrade process available for ServiceBuilder.service from 0.0.0 to 1.0.0 Upon...
How to Change the Session Timeout Value
legacy How To
Issue How do I modify Liferay's default session-timeout of any logged-in user? Environment DXP 7.2 DXP 7.3 DXP 7.4 Resolution This value is set on the [App_Server_HOME]/webapps/ROOT/WEB-INF/web.xml file....
I cannot save Instance Settings due to error: Please enter a valid mail domain
legacy Troubleshooting
Issue I go to Control Panel > Configuration > Instance Settings (or Virtual Instances) I enter a valid mail domain and click Save I get the error: "Please enter a valid mail domain" Environment Liferay DXP 7.1 FP15+...
How to automatically log thread dumps when the portal is too slow in Liferay?
legacy How To
Issue How to automatically generate thread dumps when the portal is slow? Environment Liferay Portal 6.2 Liferay DXP 7.0,7.1,7.2,7.3, and  7.4 Resolution Liferay has provided the below two properties which...
${device} in Freemarker template does not return device data
legacy Troubleshooting
Issue When using the Freemarker directive ${device} and checking the resulting content on the interface, no actual device data will be returned: {brand=unknown, browser=unknown, browserVersion=unknown,...
Date fields are set with invalid format on JDK9+
legacy Troubleshooting
Issue After setting Liferay to use JDK9 (or any major), customers may notice that the date formats will be invalid upon selection on the date picker: for example, in Swedish, for a date like February, 20th, the...
NullPointerException when compiling module JSPs in OpenJDK 11.0.6
legacy Troubleshooting
Issue I'm using OpenJDK 11.0.6. When I deploy a module with custom JSP, JSP compilation fails with NullPointerException: java.lang.RuntimeException: java.lang.NullPointerException: entry at...
Improve the Performance of JS Loader Modules Servlet
legacy Troubleshooting
Issue How could we minify js_loader_modules file to improve our page load performance? Environment DXP 7.1 Resolution Install Fix Pack 11 which includes the following fixes to improve the performance...
API for document deletion
legacy
Issue API for the document deletion Environment Liferay portal 6.2 Resolution Please Note: The following procedures and unofficial links involve customizations that are beyond the scope of Liferay Support.  Please...
UDP Multicast Protocols and Firewalls
legacy Troubleshooting
This article is designed to help system administrators troubleshoot a Liferay DXP instance deployed in a clustered environment. Some issues may arise because of too restrictive firewall settings (most, if not all, systems...
Setting Up and Configuring MySQL Database With Liferay Portal
legacy How To
This article will help users by providing instructions for setting up MySQL on your machine, creating a new database, and then connecting Liferay Portal to that database. Resolution...
Migrating Tag Sets During the Upgrade Process From Liferay Portal 5.2 to 6.0
legacy How To
This article outlines the changes to Tags and Tag Sets between Liferay Portal 5.2 to Liferay Portal 6.0, and later versions. Specifically: The changes to the Tags Navigation Portlet (Where Did Tag Sets Go?) How to...
Liferay DXP 7.1 Database Portal Properties
legacy How To
This article is intended to provide a list of all the Liferay DXP 7.1 database properties that can be used to connect your DXP 7.1 installation to various databases. To use any of them, uncomment the block of code you...
Changes in Enabling serviceLocator Calls in Liferay DXP 7.0
legacy How To
This article documents a change in where to define serviceLocator properties in Liferay platforms; both in Portal and Digital Experience Platform (DXP). Developers familiar with this functionality in Portal 6.2 can...
JBoss EAP vs. JBoss AS
legacy
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products....
DLFileRank Causes Deadlock or SQL Update Batch Errors
legacy Troubleshooting
With DLFileRank enabled, Deadlock or SQL Update Batch Errors may happen due to DLFileRank updates. When using DLFileRank, unique constraints can be found due to the amount of writes...
Disabling Specific Built-In Portlets
legacy How To
Liferay comes equipped out-of-the-box with a variety of portlets that users may add to their page. For various reasons, however, an administrator may wish to remove some of these...
Before Opening a Portal Deployment Ticket
legacy How To
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The following article outlines a short...
Upgrading to Liferay Portal 6.0 EE SP2
legacy How To
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. When upgrading to the latest Liferay...