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SOAP service list API is exposed to non-authorized guest users
legacy Troubleshooting
Issue SOAP service list API found at http://[host]:[port]/api/axis is exposed to external guest users even with it configured to display locally only. The following property is set in portal-ext.properties:...
"HTTP/1.1 413 Request Entity Too Large" Error encountered when reindexing
legacy Troubleshooting
Issue We encountered the error below while reindexing:  Error reindexing all com.liferay.journal.model.JournalArticle for company: 10157 com.liferay.portal.kernel.log.LogSanitizerException: java.lang.RuntimeException:...
Error ORA-01461 and Oracle ojdbc11.jar version
legacy Troubleshooting
Issue During upgrade to DXP 7.4 using an Oracle database, some errors happen with this pattern: ... ORA-01461: can bind a LONG value only for insert into a LONG column_ ... Environment Liferay DXP 7.4 ojdbc11.jar...
How to reduce disk space used by Document previews
legacy Troubleshooting
Issue We have noticed that half of the backup size corresponds to Document previews from the Document Library. Is there a way to clean up these files and reduce the backup size? Environment Liferay DXP 7.1 Liferay...
SQLException: Index column size too large. The maximum column size is 767 bytes.
legacy Troubleshooting
Issue I used a copy of Production database (MySQL) to test upgrading from Liferay 7.4 U62 to U90. The upgrade was failed with the following error: INFO [main][UpgradeProcess:118] Upgrading...
Portal stuck on startup at 'Starting initial bundles'
legacy Troubleshooting
Issue When trying to start Liferay, the starting process gets stuck at : 'Starting initial bundles'.  Environment Liferay DXP 7.2 with a database connected Resolution Restarting the database server and the portal...
Interval is either equal or less than 0 error during upgrade
legacy Troubleshooting
Issue You might encounter the following error during upgrade attempt to Liferay DXP 7.4 U69+: ERROR [main][ROOT:47] bundle com.liferay.portal.scheduler:8.0.32...
Admin will not be allowed if they doesn't contain the domain @liferay.com
legacy Troubleshooting
Issue Users are unable to use any emails unless they have @liferay.com and are observing the "java.lang.IllegalStateException: Unable to get default company ID errors": SEVERE [http-nio-8080-exec-4]...
OOB Category Filter widget configuration failed
legacy Troubleshooting
Issue When updating the order of vocabularies in the Category Filter widget configurations, it fails with an error: ERROR [http-nio-8080-exec-10][render_portlet_jsp:131] null java.lang.NumberFormatException: Unable to...
Change the trace level for code_jsp
legacy How To
Issue How to change the trace level for the following 'WARN', code-404: WARN  [default task-2629][code_jsp:154] {code="404", msg="Not Found", uri=/code.png Environment Liferay DXP 7.3 Resolution The user can...
Strange sudden shutdown of the portal running on Apache Tomcat
legacy Troubleshooting
Issue Sudden shutdown with the following log snippet: INFO  [http-nio-8080-exec-325][SidemenuController:88] Enter in sidemenu as connected=false and isFirstConnection=false screenname=XXXXX flag=false...
"No JSON web service action with path and method null for null" error when deploying service builder API
legacy Troubleshooting
Issue Service builder API appears to register but isn't accessible in some environments since it cannot be found. Logs show that the service successfully deploys but not able to find the service name in /api/jsonws page....
Which folders can be cleared in the Tomcat bundle while restarting Liferay?
legacy How To
Issue which folders can be cleared in the Tomcat bundle before restarting Liferay? Environment Liferay DXP 7.0 - 7.4 Resolution The following folders can be cleared: osgi/state {Liferay_home}/work {tomcat_home}/temp...
java.util.zip.ZipException: Invalid CEN header (invalid zip64 extra data field size) when starting dxp using JDK 11.0.20
legacy Troubleshooting
Issue Start DXP against JDK 11.0.20, the following error is reported in the log: ERROR [main][ModuleFrameworkImpl:417] null org.osgi.framework.BundleException: Error occurred installing a bundle. at...
I cannot update the Payment status of an Order through PATCH request
legacy Troubleshooting
Issue Order Payment status does not change after sending a PATCH request, for example: { "paymentStatus": 1 } Environment Liferay DXP 7.4 Resolution The observed behavior is a known bug which is addressed...
The Look and Feel Configuration is not accessible for Remote Apps
legacy Troubleshooting
Issue After creating and deploying a Remote App onto a Widget Page, the Look and Feel configuration for the deployed app is not accessible (as seen in the following image): Environment Liferay DXP 7.4 Resolution Upgrade...
Calling OSGI Service in fragments
legacy How To
Issue Is there an option/API available to call OSGI Services directly in fragments like it's possible using serviceUtil and staticUtil? Environment DXP 7.4 Resolution Yes, you can obtain this by...
License Key CPU count on containers
legacy Troubleshooting
Issue The container views the total cores of the Host and gives an error that the CPU count has been surpassed when deploying Liferay on a containerized solution, having licensing for a specific amount of...
Template to be part of VCS
legacy How To
Issue We are using Github as VCS for our modules and themes code. Structure and Template changes are done manually on the server and they are moved to next server either by export-import or we have to again make the...
Encountering LPKGBundleTrackerCustomizer Rollback bundle installation error
legacy Troubleshooting
Issue The following error is encountered in the logs after installing fixpack-1 on Liferay DXP 7.2 GA1 ERROR [ModuleFramework-Static-Bundles-1][LPKGBundleTrackerCustomizer:344] Rollback bundle installation for []...