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Why does my Liferay Docker container slowly accumulate memory over time and run into OutOfMemoryErrors?
legacy Troubleshooting
Issue In some implementations of containerized Liferay Docker environments, there are reports of memory usage slowly increasing over time until an OutOfMemoryError is reached or the pod alerts trigger a kill of the pod. ...
Unable to read the content for custom_robots.txt file
legacy Troubleshooting
Issue I am getting the following message in my log file: [RobotsUtil:47] Unable to read the content for custom_robots.txt However, the same does not happen in other environments. What can be the reason? Environment...
SecureXMLFactoryProviderImpl.class_blocked.pdf is not listed
legacy Troubleshooting
Issue The user was unable to install a patch or hotfix, even after restarting the server and attempting with a vanilla instance, the following errors can be seen:  ERROR [Patcher:-1] The command has failed. Please...
NoSuchGroupException: No Group exists with the primary key 0 when updating a Journal Article via service API
legacy Troubleshooting
Issue When trying to update a Journal Article (i.e., a web content) using the service API  journalArticleLocalService.updateArticle( journalArticle.getUserId(), journalArticle.getGroupId(),...
Web Content Not Showing as `Translated`
legacy Troubleshooting
Issue After creating a web content in English, then selecting a new language and translating the content, we're able to publish, but the content remains untranslated. We created a sample web content and...
Download Liferay Quarterly Releases Using the Linux Command Line
legacy How To
Issue I want to download Liferay using the Linux command line rather than going through a web browser. Environment Liferay DXP Quarterly Releases Resolution Liferay offers a release directory that can be downloaded...
Understanding the 'locales.enabled' property and the Instance Settings language configuration
legacy
Issue There is a portal property to specify the locales that are enabled by default: locales.enabled. However you can change that from Control Panel > Instance Settings > Localization. How that portal property and...
What are the conditions to decide if a page inherits its theme?
legacy
Issue The UI allows you to determine whether a page inherits its parent's theme or has a custom theme applied. However, the Layout table does not contain a field specifying theme inheritance. Then, what criteria are...
Can we hide the External Video Shortcut option?
legacy How To
Issue We want to hide the above-mentioned option from the Documents and media because we don't want our users to be able to add videos, can we do it somehow? Environment Liferay DXP 7.4+ Resolution It is...
Why is Jenkins build failing with SynchronousResumeNotSupportedException?
legacy Troubleshooting
Issue We are facing an issue where the builds are failing and we are getting the below error:  org.jenkinsci.plugins.workflow.steps.SynchronousResumeNotSupportedException: Resume after a restart not...
Click-to-Chat Bubble Disappears When Navigating to Other Pages
legacy Troubleshooting
Issue Click-to-Chat bubble disappears if I change to a different page. The page needs to be reloaded for the click-to-chat bubble to appear. During conversation in click-to-chat bubble, the conversation...
Framework Event Error after installing Liferay Reports App
legacy Troubleshooting
Issue After installing the Reports App in Marketplace, the bundle starts with the following errors in the logs and the Reports App is not available. ERROR [Framework Event Dispatcher: Equinox Container:...
Why do I get PortletDataException when trying to delete a Site?
legacy Troubleshooting
Issue When I try to delete a Site, I am getting the following error (full stacktrace attached): ERROR [http-nio-7080-exec-4][GroupLocalServiceImpl:4161] Unable to delete data for portlet null in group 2934490...
Can't add a new admin or requester to our project
legacy Troubleshooting
Issue We tried to add a new user to our Zendesk project but they still can't access the tickets Environment Zendesk Resolution You should check if you have support seats left available, if they are full,...
Skippable Pages containing Mandatory Fields Can Break Forms
legacy Troubleshooting
Issue I'm trying to complete a multistep form that's supposed to have seven steps. Some questions on the form are required, while others are optional. When I reach the final step and click 'Submit,' I get an error...
New Users Are Not Being Indexed, But Exist in the Database
legacy Troubleshooting
Issue After upgrading to 7.4, users are not being indexed, but we are able to see them in the database. New users are unable to login and are not searchable within the portal. Admin is unable to search new...
Cannot use Iframe in Web Content Article
legacy Troubleshooting
Issue Cannot use Iframe tag in Web content article source, because it automatically adds sandbox tag and it cannot be modified. Environment 2024.Q1 2024.Q2 Resolution This change was made due to security reasons to...
Unable to play audio of OGG format in Safari Browser
legacy Troubleshooting
Issue While playing the audio in Safari Browser, it shows an error, however, the same audio is working fine in other browsers. Here is the below code for adding the audio on the portlet with <audio> tag: <audio...
Access revoked after task assignment to another user
legacy How To
Issue Once the user assigns the task to another user, then the previous user loses access to that task and is unable to see that in the 'Assigned to my roles' tab of 'My workflow Tasks'. Steps to reproduce: 1....
How to setup Kibana in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). NOTE: Liferay Support does not recommend or endorse specific...