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Resolving 401 Errors When Using Authorization Bearer Tokens in RestBuilder APIs
legacy Troubleshooting
Issue When making calls to a REST API service created with RestBuilder that includes the Authorization Bearer token header, the responses often return a 401 Unauthorized status. However, when the same service is...
Avoid last name field being mandatory when creating users
legacy How To
Issue When creating new users, some fields (such as first name and last name) are mandatory, marked with a red asterisk. How can one specify the mandatory fields? Environment Quarterly Release 2024.Q1, 2024.Q2,...
Slow Content Search with SearchUtil API
legacy Troubleshooting
Issue In 7.4 q2.12, searching using SearchUtil API is taking upwards of 3-4 minutes when the expected response is in milliseconds. Environment 7.4 2024.q2.12 Resolution Do one of the following: Upgrade to...
Unable to remove form records without permission to also remove form itself
legacy
Issue We're looking into giving a user the ability to remove their own form records; however we found that the owner of a forminstancerecord cannot remove the forminstancerecord unless they get the permission to remove the...
ERROR: You have exceeded the maximum number of processor cores allowed for this server
legacy Troubleshooting
Issue The customer has reported that they are encountering one of the following errors: ERROR [fileinstall-directory-watcher][LicenseManager:?] DXP Production license validation failed java.lang.Exception: You have...
Unable to see the add button to create a new language override key
legacy Troubleshooting
Issue When create a new user and assigning that user to a newly created regular role, then the add button to create a language override key is not visible to that user. Steps to reproduce: 1. Navigate to Control...
"assetURL" not redirecting to the desired 'Product Detail' page
legacy Troubleshooting
Issue The issue regarding the POST /v1.0/suggestions API. Specifically, when using the API, the page does not redirect to the desired 'Product Detail' page, whereas the same functionality works correctly via the UI....
Failed upgrade process for module com.liferay.portal.workflow.kaleo.service: Unable to convert XML to JSON
legacy Troubleshooting
Issue We are currently upgrading our DXP 7.4 u92 DB to 2024.Q1.12 We configured things for DB upgrade based on...
There are repeated languages that can't be modified in the Localization settings
legacy Troubleshooting
Issue The default language for the site is shown repeated several times in the column of Current languages in Site Settings > Localization > Languages. It can also happen for the instance in Instance Settings >...
Wikis with friendly URL
legacy How To
Issue When accessing a wiki article, the URL looks something like this:...
Back Button is Unresponsive After Opening a Notification
legacy Troubleshooting
Issue After opening a notification, I'm unable to return to the previous page by using the back button. The back button is unresponsive if I'm viewing a notification. Return button does not work when...
How to remove or deselect the theme for a specific page?
legacy How To
Issue The user has deployed a custom theme as a WAR file, and it is configured as the default. As soon as they create a new page, the same theme is applied, but they want to remove or deselect the theme for that...
Use the Liferay server to send emails upon Form submission on your Cloud environment
legacy How To
Issue Liferay sends emails upon user-related events, such as creating new users or updating their passwords. Is it possible to use such an email capability to send emails from form submissions? Since...
Is Liferay Vulnerable to CVE-2023-45960?
legacy
Issue I would like to know if Liferay is vulnerable to CVE-2023-45960?  Is Liferay affected by CVE-2023-45960? Environment Quarterly Release 2024.Q1.7 Resolution The NIST listing for CVE-2023-45960 has been withdrawn and...
Is it possible to auto-generate translations for Web Content metadata such as the 'Description' field?
legacy
Issue Beyond translating the web content fields from its DDM structure, does Liferay offer the capability to auto-generate translations for metadata such as the 'Description' field?  Environment Liferay DXP 7.4+...
Third-party translation engine: is it possible to configure banned/blacklisted words?
legacy
Issue If using a third-party translation engine, does Liferay provide options to configure banned/blacklisted words to ensure they are excluded from generated translations across multiple languages? Environment Liferay...
I want to skip OpenID Connect provider selector at sign in if there is only one provider
legacy Troubleshooting
Issue We want to bypass the client selection screen because there is only one OpenID Client to choose.   Environment Quarterly Releases   Resolution There is a Feature Request opened for this which is currently under...
Delay in "Add to Cart" Button Rendering on Slow Internet Compared to Other Platforms
legacy How To
Issue The "Add to Cart" button takes time to appear when using a slow internet connection in comparison to other platforms like Amazon, the button is immediately visible, although it remains non-functional until...
Spring Boot Client Extension cannot be deployed successfully
legacy Troubleshooting
Issue After deploying a Spring Boot client extension, it is loading indefinitely with the following message: CustomSpringBootService is gearing up. The service should be ready to receive requests soon. The following...
Unable to get product info error showing in console
legacy Troubleshooting
Issue When building projects, users are getting the below error in the console:  FAILURE: Build failed with an exception. * Where: Settings file 'C:\Users\ABC\Downloads\Dev\liferay\example\settings.gradle' line:...
An error should appear immediately after uploading a file of wrong extension within the size limit
legacy
Issue When trying to upload a file in blogs that is less than the specified limit with the wrong extension, it shows the progress bar for a while and then gives the error. Based on user experience, the error...
Unknown system variable 'tx_isolation'
legacy Troubleshooting
Issue After update database service to MySQL 8 in PaaS Liferay can not connect to database due to unknown system variable 'tx_isolation' error.  [dxp] WARN [main][PoolBase:452] HikariPool-1 - Default...
I cannot use the PUT method of the Object API's Batch endpoint with External Reference Codes (ERC)
legacy How To
Issue It is not possible to mass update a custom object's entries if: using the PUT method of the object's batch API endpoint and the External Reference Code (ERC) is given instead of the object entry's ID. The...
How to Customize Webserver Log Format
legacy How To
Issue How can I customize the log format of the webserver service? Environment Liferay PaaS Resolution To tailor the log format of your webserver service to your specific needs, you can adjust the following...
Outdated Patching Tool found in 2024.Q3.6-.9 Docker Images
legacy Troubleshooting
Issue A different patching tool version was found in 2024.Q3.6-.9 Docker Images, but not in bundles downloaded from the Help Center. Environment 2024.Q3.6-.9 Resolution The correct version of the patching...
How to retrieve relative URLs for document library assets?
legacy Troubleshooting
Issue Easily retrieve relative URLs for document library assets. Environment Liferay DXP 7.4 Resolution Kindly consider using the latest Liferay DXP 7.4 release. Another option request LPD-36856 on a...
module java.base does not "opens java.lang" error in buildService using Java 21
legacy Troubleshooting
Issue The following exception is thrown when trying to build a service with Service Builder: Failed to initialize ClearThreadLocalUtil java.lang.ExceptionInInitializerError at...
ORA-00972: IDENTIFIER IS TOO LONG
legacy Troubleshooting
Issue When using Oracle 19c as the database, setting the compatible version to 12.1.0.2 or lower can lead to errors under certain circumstances, such as when publishing an object that has relationships...
Admins can't sign in when LDAP Required is enabled if they only exist in Liferay but not in LDAP
legacy
Issue When LDAP is configured with the option Required, admin users that exist in Liferay but not in LDAP are not able to log in. Environment Quarterly Release 2024.Q2 Resolution As indicated in the documentation,...
Why are Guest users able to edit Rich Text fields within a form?
legacy How To
Issue We created a form with a Rich Text field, but we see that guest users can edit the content in the Rich Text field (including the source). How do I disable the user/guest from being about to edit the text in...
How to resolve "At most 15 SSL certificate(s)...can be specified" errors when adding many custom SSL certificates in Liferay Cloud
legacy Troubleshooting
Issue When attempting to add a new custom SSL certificate to our load balancer, the certificate is not updating even though we see on this Custom Domains page that we can add 50 custom domains In the logs, we see...
Create custom API applications in Liferay
legacy How To
Issue Is there any way to create custom API applications without code? Environment Liferay DXP 2023.Q4. Resolution Liferay has created a new application to help developers build APIs based on custom objects in a...
Hard to Manage Web Contents and Structures
legacy
Issue I want to easily find and manage all my web contents organized by structures I'm working with so that I can review them, edit them, etc. Environment Liferay DXP Quarterly Releases Resolution This has been...
If PaaS Environment Hangs after Upgrade Deployment Should we Rollback?
legacy How To
Issue During an update we observed an error on startup and so decided to rollback from 5.X to a 4.X version. However, when we tried to restart services the system would not recover, hanging indefinitely. Further, the...
The portal is not reindexing because the following error: "HTTP/1.1 413 Request Entity Too Large"
legacy Troubleshooting
Issue When attempting to reindex the portal, the process fails, and the following messages are displayed in the logs: May 29 12:46:07.767 build-3886 liferay[liferay-5655d97f59-99cjk] [dxp] ERROR...
Large Amount of Object Data within the `analyticsmessage` table.
legacy Troubleshooting
Issue We're experiencing slow database restore times due to excessive large object data, primarily within the `analyticsmessage` table. When planning an upgrade, we've found a table with millions of...
After updating a site's friendly URL, what happens to the existing Documents & Media/Web Content that are being used?
legacy
Issue When updating a site's friendly URL, I've found that Documents & Media/Web Content that were previously assigned to the site are not being updated. The links do not update to the newly set friendly URL but...
All out-of-the-box Liferay Job Schedulers stop working if one job scheduler is incorrectly configured
legacy Troubleshooting
Issue Setting the interval to -1 for scheduled jobs is allowed by the UI, but causes an array of issues. Steps to reproduce:  Start the server and login as an administrator. Open Application Menu from top right...
"Learn how to tailor categories to your needs." linked documentation appears in bundle
legacy
Issue After upgrading, we're seeing a message that says Learn how to tailor categories to your needs in the bundle. A link to documentation shows up in the Web Content menu and Categories Menu. Environment...
After an upgrade, some fragments get broken because JS strict mode seems to be enforced now
legacy Troubleshooting
Issue We do not declare JS variables when developing fragments. After an upgrade, these fragments stop working properly. Environment Upgrades to the following Patch Releases: 2023.Q3.5+, 2023.Q4.1+ Upgrades to 2024.Q1...