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Liferay PaaS: Custom domains are not SSL certified by Liferay
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have domains that are NOT using custom SSL...
Setting sameSite attribute in Cookie for header response on JBoss EAP 7.2
legacy How To
Issue How to add the sameSite attribute as 'Strict' on the cookies JSESSIONID,COOKIE_SUPPORT,GUEST_LANGUAGE_ID on JBoss EAP 7.2 Environment Liferay DXP 7.4 JBoss EAP 7.2 Resolution In JBoss, navigate...
No preview is generated when Gifsicle is enabled
legacy Troubleshooting
Issue With Gifsicle enabled, when uploading a new image, its preview and adapted images are not generated. The following warning is reported in logs: WARN...
Configure SMTP (Mail Server) on Liferay SaaS Environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Want to configure mail but am unable to see Server...
RankingIndexCreationBundleActivator error after running an upgrade
legacy Troubleshooting
Issue After running an upgrade, we found the following errors in the logs: 2023-11-29 22:13:14.432 ERROR...
How to setup a timezone on DXP
legacy How To
Issue We have to make a setup in EST timezone and we would like to know how can we do that on the DXP. Environment DXP 7.4 Resolution Liferay runs and stores all times in UTC format to facilitate translating times into...
Update Credentials in Jenkins for Git repository usage
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Would like to configure which Git repository the...
Special character not being displayed in page title
legacy Troubleshooting
Issue When a page name uses the ampersand character, it is not displayed correctly in the page title at the top of the browser screen.  Environment DXP 7.4 Resolution It is a known bug that was fixed in DXP 7.4 U69+....
Total allocated memory for a service (shown in cloud console's monitoring) is not updated
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a custom service running in one of our Liferay PaaS...
JDK 11 protocol TLSv1.3
legacy Troubleshooting
Issue TLS protocol version used by default in JDK 11 is TLSv1.3, and connection with third parties can be affected, default protocols are:  -Dhttps.protocols=TLSv1.2 (default in Java 8)...
Property index.on.startup=true does not work on portal startup
legacy Troubleshooting
Issue The property index.on.startup=true whenever added in the portal-ext.properties file does not work when the portal is restarted which leads to no message being printed regarding reindexing on the Liferay...
What should be the preferred sequence to import data to an environment?
legacy Troubleshooting
Issue User faces 'Missing References' issue many times when importing the data to an environment, therefore, if we have a probable sequence to import this, the issues might get minimised. Environment Liferay DXP...
Which Liferay version should I use in gradle.properties for the 2023.Q4 Quarterly Release?
legacy
Issue Which version do I need to use for the liferay.workspace.product= property in gradle.properties for Liferay Workspace? Environment Liferay Workspace DXP 7.4 Resolution As of Dec. 15, for the time being,...
Backup Service fails to start successfully
legacy Troubleshooting
Issue The backup service fails to start successfully and the following errors can be found in the backup logs: cat: /sys/fs/cgroup/memory/memory.limit_in_bytes: No such file or directory  Environment Liferay DXP 7.4...
Which version should I use for liferay.workspace.target.platform.version with the 2023.Q4 Quarterly Release?
legacy How To
Issue Which version should I use for liferay.workspace.target.platform.version with 2023.Q4 Quarterly Release? Environment Quarterly Release 2023.Q4 Resolution At the time of writing (Dec 2023), the noted workaround will be...
Unable to register portal instance, NullPointerException at TextEmbeddingFieldCreationPortalInstanceLifecycleListener
legacy Troubleshooting
Issue When starting the portal we obtain below stacktrace that prevents from starting it correctly: 2023-11-07 07:33:58.152 WARN [main][PortalInstanceLifecycleListenerManagerImpl:204] Unable to register...
Unable to add more than seven favorite structures from the web content administration
legacy Troubleshooting
Issue When trying to add favorite structures from the web content section, the following message is displayed when number of structures selected is equals to 7-> 'Warning:Right now your quick menu is full of favorites....
Requests to Liferay with an invalid HOST request HTTP header returns the default site
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Requests to Liferay with an invalid HOST request...
The Category Facet widget does not allow filtering by site vocabularies
legacy Troubleshooting
Issue When an administrator user tries to configure the Category Facet (Search) widget with vocabularies/categories, only global vocabularies are displayed, not those belonging to a site. Environment Liferay DXP 7.4+...
Duplicate Entries in Control Panel after installing a Hotfix
legacy Troubleshooting
Issue After installing a new hotfix, the Control Panel shows repeated sections and options.  Environment Liferay DXP 7.4 Resolution This problem can be a consequence of not deleting the contents of...
Guest user cannot see a Document when accessed by the Latest version URL
legacy Troubleshooting
Issue A Document has "View" permissions enabled for Guest users. When the Guest user wants to access the Document by using the Latest version URL, the Document is not accessible. Environment Liferay DXP 7.4...
Non-descriptive Accessibility Labels on Toggle Options
legacy Troubleshooting
Issue Toggle options in are labeled as 'checkboxes', and are not given an identifier. Therefore, Accessibility Readers report them as: “##### checkbox checked”. For example, inspect the element to find the...
Scope selection in Blogs Aggregator portlet not working
legacy Troubleshooting
Issue Log in as Admin Add a Blogs portlet on Liferay home page Add an entry Navigate to Control Panel > Sites Create a new Site (eg: Liferay 2) Create a new page on the Site Add Blogs portlet and Blogs Aggregator Add...
Python error when using theme generator on Windows
legacy Troubleshooting
Issue I am trying to create a theme with liferay theme generator on Windows but I am receiving a node-gyp or python related error. Environment Liferay DXP 7.0+ Resolution The generator uses node-sass. If you are on...
Only the person assigned to a Workflow task should be able to edit the Draft
legacy Troubleshooting
Issue A User, who is assigned to a Workflow task should be the only user who is able to edit the Draft while the Workflow task is assigned to him/her. Currently, users with edit/admin rights can edit the Draft any...
Preview of PDF document (generated with ItextPDF) contains unwanted spaces between letters
legacy Troubleshooting
Issue We are generating our PDF files programmatically using ItextPDF 7.2.5 API The Library used is compileOnly group: 'com.itextpdf', name: 'itext7-core', version: '7.2.5' After uploading such a PDF file to DXP's...
Uploading a large amount of data results in high memory usage on CI service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Uploading more than 1 GB worth of files can result in a failed build...
The Error "instantiatedGenerator.run is not a function" Occurs When Creating a Theme Using Liferay Theme Generator
legacy Troubleshooting
Issue I followed the documentation to set up the environment and ran the command yo liferay-theme, but the error "instantiatedGenerator.run is not a function" occurs.  Environment Liferay 7.4 Resolution Downgrade Yeoman...
After upgrading from 7.4 u90/u91 to a newer version, some Content Pages throw errors and cannot be edited
legacy Troubleshooting
Issue After upgrading from 7.4 u90/u91 to a newer version, some Content Pages throw pop-up errors: "Your request failed to complete". If you try to edit those pages, an empty page is shown. In the browser console some...
Not able to set virtual host value for virtual instance: "Please enter a valid virtual host"
legacy Troubleshooting
Issue I want to set the virtual host on a virtual instance (Control Panel/Virtual Instances), but I cannot save it, I get error "Please enter a valid virtual host". This hostname is not set for any other virtual instance....
The ci service exceeded 80% of its allocated Memory
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We sometimes see the following warning in the Cloud console when...
Unable to adjust the Mandatory status of a field after publishing the Object Definition
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article documents intended behavior where the Mandatory status...
"Specified key was too long" warnings when upgrading from 7.2 to 2023.q3.2
legacy Troubleshooting
Issue We are upgrading from 7.2 to 7.4 When running the upgrade tool, there is this WARN: WARN  [main][BaseDB:1468] (conn=697) Specified key was too long; max key length is 3072 bytes: create index IX_F365A086 on...
Importing and Exporting Object entries
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article discusses how to export a copy of your Object entries,...
Elasticsearch 7.17.19 and 8.13 could abruptly stop with JDK version 22
legacy Troubleshooting
Published on: Apr 10, 2024. This article is based on an Elastic knowledge base entry, edited to include Liferay specific details. Environment Liferay DXP 7.3, 7.4 and Liferay DXP 2023/2024 Quarterly Release...
Displaying multiple Search Results on a single page
legacy How To
Issue I want to display multiple Search Results in the same page. I am using tabs (for example, the out-of-the-box Tabs fragment), and I want each tab to have its own Search Results widget. How can I achieve this?...
NoSuchResourceActionException when navigating to Orders admin page
legacy Troubleshooting
Issue When navigating to Applications Menu → Commerce →  Orders, the following error is thrown by the Liferay log: ERROR [http-nio-8080-exec-9][SearchPermissionCheckerImpl:159] null...
Missing translation using taglib liferay-ui:message
legacy Troubleshooting
Issue Trying to use liferay:ui message taglib in a custom module is not using key provided in Language.properties view.jsp <liferay-ui:message key="test.caption"/> Language.properties...
WebDAV authentication with username and password has not been working since 2023.q4
legacy How To
Issue Until version 2023.q4 (excluding), the standard authentication (using username and password) to connect to WebDAV worked correctly. Since this version, such authentication has been disabled. Environment 2023.Q4...
user_ .modifiedDate table changes upon User Login
legacy
Issue When a user logs in, Liferay is changing the user_ .modifiedDate value in the database table.    Environment Liferay 7.4   Resolution The behavior where user_ .modifiedDate field is modified upon User Login has...