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Already selected blogs are not checked
legacy
Issue In the related asset search list, blogs that have already been chosen are not checked. Steps to reproduce: 1. Navigate to Content & Data > Blog. 2. Create multiple blogs and then select one blog. 3. In...
Latest version URL is pointing to old version of document
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Documents & Media > Upload an image. 3. Click on the uploaded image > info > check the Latest Version URL. 4. Now, reupload another image in the...
Liferay services are not starting due to continuous exceptions on the console
legacy Troubleshooting
Issue DXP fails to startup and shows the following errors and warnings on the terminal ERROR [Portal Dependency Manager Component Executor--2][ElasticsearchSearchEngine:56] bundle...
Content getting lost with multiple locales
legacy Troubleshooting
Issue Users that add their regional language to their DXP setup via portal-ext.properties file may see unexpected behavior with web content, such as clearing input from text fields of content when changing locale...
Emails from DocuSign are not working
legacy Troubleshooting
Issue Users are unable to receive email messages after integrating DocuSign in DXP. Environment Liferay DXP 7.4 Resolution There is a required step to do when users create a new DocuSign account: they need to...
Unable to disable editing of Email Address, First Name and Last Name in the User Account Settings in Liferay SaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue In Liferay SaaS, the properties to disable the editing of...
After logging in to Analytics Cloud for the first time, the workspace does not show up
legacy Troubleshooting
Issue We have a license for Analytics Cloud but when we log in on analytics.liferay.com, we do not see our or any workspaces. The following message can be seen: You are not a part of any workspaces, let us create a new...
Limitation of viewing 20 notification templates when using the Action Builder on Objects
legacy Troubleshooting
Issue In my Portal, I have more than 20 notification templates created, however I can only view the first 20. Why does Liferay limit notification template options to 20 when using the Objects tool? Environment Liferay...
Blank screen is seen after password reset
legacy Troubleshooting
Issue A blank screen (with url http://localhost:8080/c) is seen after user password is reset. The expected behavior after password reset is for users to A) be successfully redirected to Liferay home page and B) remain...
"npm ERR! signal SIGTERM" in Backup Service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After deploying a new Backup service, the following error...
Cannot Edit Search blueprints due to a 403 error
legacy Troubleshooting
Issue After creating anew blueprint, when attempting to edit it, the changes are unable to be saved and a 403 (forbidden) error appears in the browser console Environment Liferay DXP 7.4 Resolution A 403 error...
Permissions set for the Wiki Node are not inherited by Wiki Pages
legacy Troubleshooting
Issue Enable the following property: permissions.propagation.enabled=true Open A Wiki Node, change and save its permissions Add a new Wiki Page under the Wiki Node Open the Wiki Page's permissions Actual result: The...
Blogs Aggregator widget error if Blog Entry comes from the Global site
legacy
Issue Blog post cannot be shown in the Blogs Aggregator widget if it comes from the Global site. Navigate to Global Site > Content & Data > Blogs Add a new Blog Entry (eg: Global) Go back to Liferay Site Go to...
Invalid date error when creating content with date field using APIs
legacy Troubleshooting
Issue When using the Liferay API to create Web Content with a date field, using the "dd-MM-yyyy'T'HH:mm:ss'Z'" format results in the display of an "Invalid date" error. curl \ -H "Content-Type: application/json"...
Thumbnails not generated for .tiff files
legacy Troubleshooting
Issue Files with extension .tiff do not have their preview image nor the thumbnails generated when being uploaded to Liferay DXP. Environment DXP 7.3.x  DXP 7.4.x Resolution A hotfix can be requested with...
Is a server restart required after the Terms of Use or Terms and Condition is updated?
legacy
Issue Is a server restart required after the Terms of Use or Terms and Condition is updated? Environment Liferay DXP 7.4 Resolution After updating the Terms of Use's Site ID and Article ID in Control Panel > Instance...
'User must first login through portal xxxxx' error when using WebDAV
legacy Troubleshooting
Issue When using WebDAV with an SSO, changing the password on your Liferay account causes the digest in the User_ table to be wiped and changed to null.   This causes the error "User must first login through the portal...
AssetEntryQuery returns empty results for the className User
legacy Troubleshooting
Issue We found that AssetEntryQuery always returns an empty result when the className is set to "User". Is this an intended behavior? In order to replicate, change "xxxxx" to a valid userId and run the following...
How to set custom page for "You do not have the roles required to access this portlet" error
legacy How To
Issue Custom pages for 404 errors can be easily configured in DXP; however, how can a custom page be designed for the "You do not have the roles required to access this portlet" error? Environment Liferay DXP 7.4...
Look and Feel Configuration popup is missing
legacy Troubleshooting
Issue The 'Look and Feel Configuration' popup with the custom plugin is blank or missing, even though the same is working fine in update 25 of DXP 7.4. Environment Liferay DXP 7.4  Resolution The observed behavior...
Defining file extensions for Document Library documents
legacy How To
Issue Is it possible to define what file extensions are allowed to upload into Document Library? Environment DXP 7.1+ Resolution This configuration is done through UI : Control Panel -> System Settings -> Documents...
Disallow strangers to create accounts
legacy How To
Issue Stranger account creation is configurable through Instance Settings and portal.properties Environment Liferay DXP Resolution Stranger account creation can be enabled/disabled through any of the following...
Dynamic Data Mapping permissions no longer available in Define Permission for a regular role
legacy Troubleshooting
Issue After creating a new regular role, we are no longer able to get to: Dynamic Data Mapping > Dynamic Data Mapping Structure or to Dynamic Data Mapping > Dynamic Data Mapping Template So, the "Dynamic Data Mapping" menu...
How to loop through repeatable fields in a Display Page Template
legacy Troubleshooting
Issue Using Display Page Templates for Web Content with image field which is repeatable and adding more images to this content. When the image field is mapped to the Display Page Template, only the first image...
Difference between User_ loginDate and lastLoginDate
legacy
Issue Both User_.loginDate and User_.lastLoginDate seem like similar fields, but they are slightly different. Environment Liferay DXP Resolution Last login date is configurable through the following property: # #...
How to recover patching-backup.zip
legacy Troubleshooting
Issue How to proceed if patching-backup.zip is lost. Environment Liferay DXP Patching Tool Resolution In the event that this issue does occur, the following workaround can be used for general cases: Download a...
Error 425 Can't open data connection for transfer of "/" when trying to connect to a ftp from cloud
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to download a file via ftp from Liferay...
The Paragraph field disappears from the Form after failing CAPTCHA verification
legacy Troubleshooting
Issue The Paragraph field will disappear if submitting the Form with failed CAPTCHA verification as the following screenshots. Before submitting: After submitting: Environment Liferay DXP 7.1, 7.2 Resolution This was fixed...
Missing path in search results for web content
legacy Troubleshooting
Issue There is a missing path in search results for web content.  Steps to Reproduce: 1) Create 2 web content folders - folder 1 and folder 2 2) Create contents in those 2 folders with common words in the title...
InvalidNameIDPolicy errors
legacy Troubleshooting
Issue The following error occurs while configuring Liferay as SP and ADFS as Idp. At Liferay
Blog subscriber unable to view the blog after clicking on "Continue Reading" in the email
legacy Troubleshooting
Issue Blog subscriber gets redirected to a control panel link instead of blog portlet page link after clicking on "Continue Reading" button in the email, when the blog portlet is placed on a content page. The...
Navigation menu items for public/private layouts are not published from Staging to Live
legacy Troubleshooting
Issue We have a Navigation Menu in a public page pointing to a mix of public and private pages. When we perform a publication from Staging to Live, only the items pointing to public pages get published. Or vice versa:...
Signed SAML response
legacy How To
Issue How can the signed response, which is required by ADFS to complete authentication at the Liferay end, be clarified? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution...
Can my installation be recovered from a corrupted Lucene index without performing a full reindexing?
legacy Troubleshooting
Issue There is one or more error messages containing information similar to the following lines in one of the cluster nodes log: Initializing Lucene writer failed for 155 java.io.IOException: read past...
Unable to add address in my account
legacy Troubleshooting
Issue Users are unable to add the address on the speedwell site. Steps to reproduce: 1. Create a speedwell site. 2. Click on the 'User' icon. 3. Navigate to My Account > My Addresses. 4. Create a new address by...
How to Export a Single Form as a LAR File
legacy How To
Issue How can I export a single form in LAR format? Environment DXP 7.3   DXP 7.4 Resolution During the export process, there are options that allow for the inclusion/exclusion of data. In this example, we'll use...
Impact of Spring4Shell and Spring Cloud Security Advisory on other libraries related to Spring
legacy
Issue There previously was a Security Advisory regarding a vulnerability for the Spring4Shell and Spring Cloud libraries. These vulnerabilities are detailed in this article here:  Spring4Shell and Spring Cloud Security...
Portuguese sentences on Search Results aren't showed correctly
legacy Troubleshooting
Issue When I perform a search on the portal that does not return any results, the message "No results were found that match your keywords" is not displayed. For example, if I search for NameOfYourPage, I only get a...
Plain text can still be seen despite SSL
legacy
Issue Even if SSL (or TLS) is enabled, the login credentials are in plain text while intercepting requests with Burp Suite. Environment Liferay DXP 7.3 Resolution If a user utilizes the burp suite as a proxy, they...
DXP 7.3 Behavior Clarification for Open Graph locale alternate meta tags
legacy
Issue The Liferay server outputs all Liferay instance locales as Open Graph locale alternate meta tags. Is this expected? Should Liferay output Open Graph locale alternate meta tags, when page content only uses the...
We want to set different urls to a fragment button link as translations
legacy
Issue In a Content Page, depending on the language selected, we want to set different urls to a fragment button link as translations. Is this possible? Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution This...
Can't select pages from other sites
legacy Troubleshooting
Issue No Pages are displayed if a DDL with a 'Link to page' DDM field has been created on the Global Site Steps to reproduce 1) Navigate to the Global site 2) Go to Content & Data > Dynamic Data Lists> Manage Data...
Not all logs are downloaded for the last 30 days
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I am trying to download through Liferay Cloud Console the logs for...
Button dropdown menu follows scrolling in iframes
legacy Troubleshooting
Issue This article details a case where button dropdown menu follows scrolling actions within iframes, and how this can be resolved. Environment Liferay DXP 7.1 Resolution In iframes, popper.js will move the dropdown menu...
Staging URLs within HTML Fragments are not converted to Live URLs when published
legacy Troubleshooting
Issue Steps to Reproduce Originally tested in a 7.2 bundle patched to DXP-7: 1. Create a new widget page called Help 2. In [Site_Administration] > Publishing > Staging, enable Local Live staging, leaving the defaults...
Portal slowness due to huge custom search results
legacy Troubleshooting
Issue Portal gets slow when using custom search, as it fetches huge search results in one go. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution Issue can be resolved with...
storage.buckets.get access permission issue while integrating GCS
legacy Troubleshooting
Issue Getting below error in logs while integrating Google Cloud Storage with Liferay: [xyz].gserviceaccount.com does not have storage.buckets.get access to [bucket-name] Environment Liferay DXP 7.3 Liferay DXP 7.4...
The selected theme is not retained when importing a site template from another site template
legacy Troubleshooting
Issue Since the radio option is missing, importing a site template from another template does not maintain the selected theme. Steps to reproduce 1) Navigate to Control Panel > Sites > Site Templates 2) Add a site...
The timestamp parameter in the document URL has not been changed
legacy Troubleshooting
Issue When Web Content is published, the document URL timestamp parameter in download links is not changed Steps to reproduce: 1. Upload a normal text document to the document library, check the download link for...
Error "Invalid domain for site key" when using reCAPTCHA
legacy Troubleshooting
Issue When using Google's reCAPTCHA, the CAPTCHA option won't show, instead the message "Invalid domain for site key" is displayed where the CAPTCHA should be. Environment Any Liferay DXP version with...
Piwik script won't execute
legacy Troubleshooting
Issue Steps to reproduce: 1. Start the server. Log in as  Admin. 2. Navigate to Site > Configurations > Site Settings > Advanced Tab. 3. In the Analytics section navigate to the Piwik script box and add the valid...
Should the download option in the Documents and Media widget be displayed immediately?
legacy
Issue Users are experiencing difficulties downloading PDFs from the Documents and Media Portlet. Steps to reproduce 1) Create a Documents and Media Portlet on the Home Page 2) Upload a PDF and other files 3)...
How to find the "Look and Feel" and "Advanced" tabs when creating a content page
Troubleshooting
Issue When I create a content page, I am not able to find the "Look and Feel" and "Advanced" tabs. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution On DXP 7.1 and 7.2 when you...
After changing the password, site members are not redirected to a page where they don't have the guest view permission
legacy Troubleshooting
Issue After changing the password, site members are not redirected to a page Steps to reproduce: 1) Start the server, login as Admin 2) Create a new page e.g. /testpage and remove the VIEW permission for the Guest...
Item Selector does not display PDF previews
legacy Troubleshooting
Issue PDF files not previewing in Item Selector Steps to reproduce: 1. Create a web content structure with a Documents and Media field. Create a template for this structure. 2. Start creating a new web content of...
Error with liboneagentloader.so starting Liferay service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After updating the Liferay service image used to deploy the...
Is there a REST API method to revoke the OAuth2 tokens?
legacy How To
Issue We want to provide a public REST API method to revoke the OAuth2 tokens following the RFC 7009 specification https://datatracker.ietf.org/doc/html/rfc7009#section-2.1 Does Liferay provide this functionality?...
Error when comparing Web Content versions if creators have been deleted
legacy Troubleshooting
Issue Steps to reproduce: Start a 7,2 bundle with the latest fix pack (10) Create a web content Create another admin user, login with that Edit the web content Delete that user (deactivate then delete) Go to the web...
Lost layouts when disabling remote staging with page variations
legacy Troubleshooting
Issue Create a site (siteA) in the nodeA. Create a site (siteB) in the nodeB. Configure staging remote in siteA, enabling the variations page option. Create a page in siteA. In the page created, create a new variation....
Mouse scrolling is not working while adding and dragging a new portlet from the sidebar from DXP 7.3
legacy Troubleshooting
Issue On larger widget pages, positioning a portlet while adding it from the sidebar by dragging can be uncomfortable from DXP 7.3 as mouse scrolling is no longer working. Environment Liferay DXP 7.3 Liferay DXP...