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When upgrading the portal from 6.2 to 7.0, Portlet ID in Advance styling option is not changed according to respective updated version
legacy
Issue Portlet ID used in Custom CSS to customize the look and feel configuration is not taken care when upgrading the portal. i.e. after upgrading to 7.0, the portlet ids are still reflecting as they were...
S3 Snapshots on Elasticsearch 2.2.x and 2.4.x Impacted by AWS S3 SigV2 API Deprecation
legacy How To
[Updated Timeline] If you’re running an Elasticsearch cluster version 2.2.x and 2.4.x, AND utilize AWS S3 for snapshots, you will need to prepare for Amazon’s gradual deprecation of the S3 Sigv2 API starting on...
Apply button in OAuth 2 Administration is not working
legacy Troubleshooting
Issue When making changes under OAuth 2 Administration, such as generating a new client secret or editing Client ID, the Apply button may not respond when clicked. When viewing the browser console, you will see:...
Web Content Templates Using Liferay Taglibs Should Not Be Cached to Avoid Incorrect Display of Web Contents
legacy Troubleshooting
Web Content Templates allow the use of Liferay Taglibs for creating common front-end UI components in your web content. Please note that by default, Templates are cached to improve its performance, meaning that...
Guest user is unable to see the different locales after updating to SP17 or above
legacy Troubleshooting
Issue After updating the portal from SP17 or above, locales are not working for guest users Environment Liferay Portal 6.2 Resolution Set this to 0 if the locale is not automatically prepended to a URL....
Password is visible as a plain text in LDAP request
legacy Troubleshooting
Issue When intercepting the LDAP request using any third party tool(ex. Wireshark) password is visible as a plain text Environment Liferay 7.0 Resolution Enabling LDAP over SSL will transmit the credentials...
Favicons is working in Android devices but not in Apple devices
legacy Troubleshooting
Issue Adding the site to the home screen or a bookmark in IOS device, it is not taking a favicon rather it is taking the screenshot of the page from the site being bookmarked. Environment Liferay Portal 6.2...
Error thrown while installing LDS
legacy Troubleshooting
Issue While installing Liferay Developer Studio, after providing the email address and password when we click on Next, an error related to the token generation is thrown as shown below. Problem running...
Whether to use OpenSSL
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue In...
Disable Commenting in Documents and Media
legacy How To
Issue How do I disable comments for content in Documents and Media? Environment Liferay DXP 7.1 Liferay DXP 7.0 Liferay EE 6.2 Resolution The following property can be set in the portal-ext.properties file:    ...
Assignment of 'View' Permission for a folder having too many documents is taking longer time.
legacy Troubleshooting
Issue Unable to give 'view' permission to a folder that contains a huge number of files. That is, For a particular folder consisting of a very huge number of documents (nearly more than 50k docs), giving...
Content and Display Pages are Not Synchronized from a Site Template to a Site Created Based off of it
legacy
Description This article describes how Content and Display pages created by using a Site Template behave differently from Widget Pages when a propagation happens. Resolution Unlike Widget Pages where changes are...
LDAP User Groups are not Importing in Liferay DXP 7.1
legacy Troubleshooting
Issue When attempting to import Users with LDAP, sometimes User Groups do not import Environment Linux OS - Red Hat Enterprise 7.6 Liferay DXP 7.1 patched with dxp-10 LDAP Resolution This issue may occur if the...
AWS S3 Signature Version 2 Discontinued
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
I can't autodeploy in DeveloperStudio
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue On...
Unable to process SAML SSO request
legacy Troubleshooting
Issue After configuring SAML SSO successfully, the user is unable to perform login and getting the following error in UI and Server console. UI Error:  "Unable to process SAML request" Server Console: ...
Screen name validation error
legacy Troubleshooting
Issue Unable to choose a specific Screename. It could be cause by the following reasons: This specific Screen name is already chosen This Screen Name is not validated because the characters are not according to the...
Can't publish pages to live in staging
legacy Troubleshooting
Issue When I try to publish layouts to the Live site of Staging, it fails with an exception: java.sql.SQLException: Connection has already been closed. Environment Liferay DXP 7.0 Liferay DXP 7.1...
Long Web Content articles are not returned in search results
legacy Troubleshooting
Issue Very long web content articles are not being returned in search results Environment Liferay DXP 7.0 Liferay DXP 7.1 Resolution This is due to a limitation in Elasticsearch where the number of...
Parent page gets published to live even when "Ready for publication" is not marked
legacy
Issue When working with local staging, it was found that a parent page was being published even when it was not marked as "Ready for publication". The user created 1 parent page and 3 child pages underneath it. Only...
The user subscribed to the folder is not getting mail while uploading any document.
legacy
Issue A subscribed user doesn't get an email notification when he/she uploads/edits the document in Document and Media Portlet, whereas rest all the subscribed users will get the notification. Environment...
When is scheduled Web Content added to the index?
legacy
Issue If Web Content articles are scheduled to be published, are they added to the index when they are created, or when they are published in the future? Environment Liferay DXP 7.0, 7.1 Liferay...
Using Data Providers with Proxy Servers
legacy
With the implementation of LPS-96064, it is possible to use Data Providers when Liferay DXP 7.1 or 7.2 is setup to go through a proxy server. The only caveat is Data Providers that require authentication will...
COOKIE_SUPPORT & GUEST_LANGUAGE_ID are not marked as Secure
legacy
Issue There are two cookies generated by Liferay DXP, COOKIE_SUPPORT & GUEST_LANGUAGE_ID, which is not marked as Secure. Environment Liferay DXP 7.1 + JBoss  Resolution This is related to the Web Server and Application...
Changelog and date of Documents are different between staging site and live site
legacy
Issue The changelog and change date of Documents are different between staging site and live site For example: Staging Live Environment Liferay DXP 7.0 Resolution The changelog and date displayed from Live and Staging are...
Known Issue: CSS Builder Versions Errors for War-style Projects
legacy Troubleshooting
This article documents a known issue in the CSS Builder-3.0.0. This issue affects developers who are still using existing war-style (war-mvc-portlet or spring-mvc-portlet) projects and an older version of the CSS...
Restriction of file upload size for a Site
legacy How To
Issue Can we set the upload size limit for a Site instead of the complete portal? For example, Can we set the file upload size limit to 20 MB or more on a site while setting 10MB for portal wide? Environment...
Open Distro for Elasticsearch
legacy
Issue Does Liferay support Open Distro for Elasticsearch? Environment Liferay DXP 7.0 & 7.1 Resolution Liferay's connectors and features for integrating with Elasticsearch are only tested with the binaries...
Deleting Global and Default Site
legacy How To
Issue Attempting to delete a Global or Default Site in the Environment Environment Liferay Portal 6.2 Liferay DXP 7.0+ Resolution The Global and Default Sites cannot be deleted, since in case a new company is...
KB Portlet does not display article
legacy
Issue Configuring the home folder(which does not have an article) as a root folder and its subfolder is having an approved article, whether the respective subfolder will be available in folder selection or...
Disable Account Settings page for all users
legacy How To
Issue Question: Is it possible to disable Account Settings page for all users. Environment Liferay DXP 7.1+ Resolution Disabling the Account Settings page for all users can be achieved by defining permission for the default...
Reordering Web Content's Repeatable Fields
legacy How To
Issue How to change the order of the repeatable fields I started adding on a web content? (e.g.: changing a, b, c to a new order c, b, a) Environment DXP 7.0 DXP 7.1 DXP 7.2 Resolution Repeatable fields...
Disable "Success" Messages in DXP 7.1
legacy How To
Issue After submitting a form I want to disable Liferay’s “Success” confirmation messages. Environment Liferay DXP 7.1 Resolution At the time of writing, there isn’t an official method/process to prevent...
Liferay Portal 5.2
legacy
Info: Support for Liferay Portal 5.2 has ended. Liferay Portal 5.2 is software to help enterprise IT deliver engaging business solutions by providing a lightweight platform that can be...
Configuration of NTLMv2 with Liferay
legacy
Issue How to configure NTLMv2 in Liferay as there is no configuration available in Liferay control panel to differentiate the request/service Environment Liferay 6.x Liferay 7.0 and Liferay 7.1 Resolution...
Delete Duplicate Site Templates resulting from Portal 6.1 to DXP 7.0 upgrade
legacy Troubleshooting
Issue After upgrading from Liferay Portal 6.1 to DXP 7.0, you may observe duplicate Community/Intranet Site Templates.  I did not use the Liferay's default Community/Intranet templates Environment Liferay DXP 7.0 Liferay...
Liferay Portal 6.0
legacy
Info: Support for Liferay Portal 6.0 has ended. Resources Activation Keys - Request a key for your workstation and production environments. Downloads - Get the archived service packs...
Help Center Project Details
legacy
On the Project Details page you can manage certain information related to your Liferay Subscription. This can be accessed in our Help Center by going to the Mega Menu > Project Details...
Reordering Pages That Have Page Types That Are Links to Pages
legacy Troubleshooting
When reordering pages, pages that use the "link to page" type will not be reordered. Resolution This issue is resolved by utlizing the following portal property: layout.first.pageable[link_to_layout]=true...
Known Issues for Kaleo Workflow Designer's Diagram View
legacy Troubleshooting
By default, the Kaleo Forms EE plugin comes with the Kaleo Workflow Designer feature. This feature helps streamline the creation of workflow definitions and empower more users to...
Configuring Liferay's LDAP Settings to Import Users
legacy How To
This article shows basic configuration of how to setup Liferay to import users from an LDAP server through the graphical user interface. Resolution Please note that the Control Panel...
Search/Article Tool
legacy How To
Searching is something that has always been a priority for our Subscribers. We wanted to make it efficient as well as a simple process. After logging into Help Center, you’ll find that...
Handling SASS Related Errors
legacy Troubleshooting
In Portal 6.2, the Liferay platform uses SASS and Compass to simplify CSS file creations, and to avoid manual mistakes during code duplication for distinct browser types. SASS is a...
Unable to Publish Content if there are Missing Page or File Links
legacy Troubleshooting
Issue In Liferay DXP attempting to publish content (pages, assets, or files) with broken links results in a "missing page reference" issue during publication. Also, even updating or creating basic web content is not...
Restricting Document View Permissions in Documents and Media Repositories
legacy How To
Liferay platforms allow administrators to define permissions for all assets. In the Documents and Media repository, administrators often need to restrict privileges by defining a site role so that a site member views...
Staging a Site that References Another Site
legacy
There may be instances when a Site that is being staged (e.g. Site A) has references to content that was created in another Site (e.g.Site B). This article describes what is happening to the content that is not stored...
Embedding PDF URLs
legacy How To
This is a short tutorial for those wishing to do more with PDFs in DXP 7.0. You are strongly encouraged to read Adding Files to a Document Library first to get a better understanding of how the Documents and Media...
Pages With the Page Layout Type Web Content Are Missing After Upgrading to Liferay Portal 6.1 GA1 or Higher
legacy Troubleshooting
In earlier versions of Liferay Portal 6.0 SP2 or lower, the Web Content page layout type allowed a page to display a single piece of web content. This page layout type has been deprecated starting in Liferay Portal...
Adding to the web.xml With Ext Plugins
legacy How To
A supported use case for using Ext Plugins in Liferay DXP is adding additional functionality to Liferay DXP's web.xml file. Before beginning, make sure you've reviewed the generalized...
Modifying Liferay DXP's web.xml file
legacy How To
A supported use case for using Ext Plugins in Liferay DXP is modifying Liferay DXP's web.xml file. Before beginning, make sure you've reviewed the generalized Customization with Ext...
Why was my custom domain rejected by Liferay PaaS?
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Why was my custom domain rejected by Liferay...
Cluster Fails to Start Up Due to JGroups Update
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...
Default Landing Page Action Is Not Supported When Using Third-Party Authentication Mechanism
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these principles...
Enabling Directory Indexing
legacy How To
Description If directory indexing is enabled, document libraries are browsable through the URL not only for site admins but for anyone according to the default Document Library permissions. This could result in permission /...
Troubleshooting Activation Key Issues
legacy Troubleshooting
For customers working on Liferay DXP, Liferay Commerce or Liferay Portal, this article serves as a troubleshooting guide for activation key issues. Table of Contents Reading Folders...
Users Fail to Import When First Name is Missing in LDAP
legacy
 This article discusses an apparent issue when Liferay Portal will throw a ContactFirstNameException error in the console. This error message appears when the first name is left out if importing a user from an LDAP...
Staging Issues with Blogs Portlet
legacy Troubleshooting
 The following is a checklist for getting blogs to stage if you're experiencing difficulties. While the example is blogs, this could apply to any content. Resolution When attempting to stage blog content: Before turning on...
Restricting Access to Specific User Fields
legacy How To
This article documents how to restrict access to specific fields for certain users in the Liferay platform. For example, there may be the need to set the email address field for users...
CKEditor Issues in Liferay Portlets
legacy Troubleshooting
Many Liferay portlets—such as the Blogs portlet, the Web Content portlet, the Wiki portlet, and so on—utilize CKEditor. This article discusses ways to approach and troubleshoot issues involving CKEditor within...
Content Not Being Found By Search
legacy Troubleshooting
When searching the portal, you may find that search fails to find a piece of content (articles, images, message board, blog posts, etc). This can happen due to multiple reasons:...