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How do I re-subscribe to Help Center announcements after opting out?
legacy How To
Issue How do I sign up for email notifications after I previously opted out? How do I re-subscribe to security and fix pack announcements? Resolution There are two options to...
Addressing UI issues after the installation of a hotfix or fixpack
legacy Troubleshooting
Issue The purpose of this article is to help alleviate potential UI issues that appear after the installation of a hotfix or fixpack using Liferay's Patching Tool. For example, after installing a hotfix or fixpack that...
Gradle builds failing to complete
legacy Troubleshooting
Issue When using Gradle my builds are failing to complete  Environment Liferay DXP 7.1 + Gradle ver. 4.10.2 Resolution Please try downgrading to Gradle ver. 3.5.1 and then repeating the full build process...
Why does logging in with a new user create two '\home' entries in the database?
legacy How To
Issue After logging into the portal, two entries of friendlyURL '\home' are made in the layout table for every new user is created Environment Liferay DXP 7.0 Resolution This is the intended behavior of...
Store documents in a database
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
What does the "Expired" filter do in Web Content?
legacy
Issue When examining Web Content assets through Site > Content > Web Content, there are filtering options that permit specific articles to be displayed. In this article, we hope to clarify the intention of the "Expired"...
Change the Sitemap format in Liferay DXP
legacy How To
Issue The default Sitemap format in Liferay DXP is "Sitemap Index". For example, accessing http://localhost:8080/sitemap.xml will return the following content. How do I change the default format to use Sitemap instead?...
Resolving errors when using Liferay JSON Web Service to do the searching
legacy Troubleshooting
Issue When invoking Liferay JSON Web Service to do the searching, you may encounter errors like the following: com.liferay.portal.kernel.dao.orm.ORMException: org.hibernate.exception.SQLGrammarException: could not execute...
How to hide the title of a portlet on DXP
legacy How To
Issue On Liferay Portal 6.2 EE, if one would like to make the title of a portlet non-visible, an easy way is to set an empty string ('') as title. Although, on DXP (7.0 and above) it is no longer possible, hence if...
How can I keep a web page out of Google's crawler?
legacy How To
Issue I don't want some pages to be crawled by Google and display in the search result.  Environment DXP 7.0, DXP 7.1, DXP 7.2 Resolution You can prevent a page from appearing in Google Search by including a noindex meta tag...
Should we reindex all search indexes on a regular basis?
legacy
Issue Should we reindex all search indexes as a regular maintenance task? If so, how often should we complete it? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution It is not necessary to perform...
LDAP users are unable to log in(Caused by: java.net.SocketException: Connection reset)
legacy Troubleshooting
Issue If the LDAP is configured and when the LDAP users are trying to log in, authentication fails and started getting the following error in the server console. ERROR...
How to resolve Dev Studio "Could not create DXP download token" installation errors
legacy Troubleshooting
Issue When trying to install Liferay Dev Studio, I get a UI error that states "Problem running post-install step. Installation may not complete correctly. Could not create DXP download token," and no files are...
Can I change the default Control Menu position to closed?
legacy How To
Issue Is there a setting or configuration to have the left side Control Menu hidden by default when a user logs in on our site? Environment DXP 7.0 DXP 7.1 DXP 7.2 Resolution There are no settings or configurations...
Are Fix Packs cumulative?
legacy
Issue I would like to install the latest Fix Pack. Do I need to install all previous ones as well? Environment Liferay Portal 6.2 Liferay DXP 7.0+ Resolution All Fix Packs are cumulative here at Liferay. This...
Conversion process fails in Adaptive Media
legacy Troubleshooting
Issue When I try to convert my images in Adaptive Media, the whole conversion process fails I see this message in the console: Caused by: java.lang.IllegalArgumentException: Unknown image type 0 at...
LPKGVerifyException is reported when upgrading to LCS client 6.0.0
legacy Troubleshooting
Issue When upgrading to LCS client 6.0.0, the following error is reported: 12-Sep-2019 06:06:57.072 SEVERE [localhost-startStop-1] org.apache.catalina.core.StandardContext.listenerStart Exception sending context...
Incorrect Metadata in Document & Media
legacy Troubleshooting
Issue While uploading a file with .pptx extension in Document and Media, the "Automatically Extracted Metadata" takes it as "Content Type application/zip". Environment Liferay DXP 7.0 Resolution The observed behavior...
Search Result Widget does not populate Products associated with Category Content
legacy Troubleshooting
Issue When utilizing a Category Display Widget and Search Result Widget on a page in Commerce 2.0.1, navigating to a Commerce Category at the Site level should populate Products in the Search Results Widget (i.e....
Unable to handle SAML Request
legacy Troubleshooting
Issue After enabling the SAML, when the user is trying to log in, authentication failed with the following message in UI and in Server console. UI: "Unable to handle SAML Request" Server Console:  ERROR...
Method to diff two Liferay Fix Packs
legacy How To
Issue How can I find the difference between two fix pack versions? Is there a method to diff fix packs? Environment DXP 7.2    DXP 7.1    DXP 7.0 Portal 6.2 Resolution Quick method: Liferay provides an Online...
Authentication through LDAP when SAML is enabled
legacy Troubleshooting
Issue Liferay has to authenticate the user through SAML as well as LDAP when SAML is enabled Environment Liferay Portal 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Resolution Authenticating users from LDAP when the...
How to simulate a remote staging environment with one portal
legacy How To
Issue To simulate a staging environment with just one portal instance. Environment Portal 6.2 DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution Just need to configure in the remote staging configuration page, the site id of...
Change of context between themes is not working as expected
legacy Troubleshooting
Issue Changing pages using the navigation from Liferay won’t actually trigger a reload in the page. Instead, the content that is being displayed will change, and some of the resources and imports won’t actually be...
LDAP users are able to login with Default User Password
legacy
Issue Users from LDAP are able to login with the value which is defined in "Default User Password" field under the LDAP import/export settings. Environment Liferay DXP 7.0 Resolution Liferay will allow the...
How can I create custom form rules?
legacy
Issue I would like to create a custom rule for our forms Could you please suggest if rules can be created by custom development? Could not find any article related to that. Apparently there is some API for doing this...
LCS Connection Grace Period Message Displayed to Liferay DXP Users
legacy How To
A warning message will be displayed when a Liferay DXP instance, activated through Liferay Connected Services, loses it's connection for more than 1 hour. This is the connection grace period message that informs...
[LES] Issues reinstalling Liferay Connector to X-Pack Security
legacy How To
Issue I'm having issues reinstalling X-Pack Security How do I reinstall X-Pack Security? Environment DXP 7.2    DXP 7.1    DXP 7.0 + Fix Pack 54 onwards (de-54) Resolution To Install Add Liferay Connector to X-Pack...
Pagination not working
legacy Troubleshooting
Issue When Liferay is manually configured with JBoss. After searching for the results and clicking on the next page. The next page appears blank instead of showing the search results. Environment Liferay DXP 7.1 JBoss...
Liferay DXP does not start after configuring Elasticsearch connector to Remote Operation Mode
legacy Troubleshooting
Issue After configuring Liferay Elasticsearch connector in Remote operation mode and restarting the  portal, if communication between Liferay and Elasticsearch fails, the portal becomes inaccessible and the...
Published web contents are not visible to users - DXP 7.1 - 7.4
Issue I cannot see web contents as a guest user, they are not visible in the Web Content Display or Asset Publisher Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution The web...
Asset Publisher does not display Web Content Article
legacy Troubleshooting
Issue After configuring Remote Elasticsearch (version 6.1.3) with Elasticsearch Connector 1.0.0, then the Web Content is not displayed in the Asset Publisher. Environment Liferay DXP 7.0 Elasticsearch 6.1.3 Resolution...
Unresolved OAuth2 Issue with DXP 7.1 SP1 or SP2
legacy Troubleshooting
Issue After deploying a hotfixed marketplace app like OAuth2 to a bundled Digital Experience Platform (DXP) 7.1 SP1 or DXP 7.1 SP2 instance, the issue reported to Liferay Support is not resolved. Resolution In order...
CSRF (p_auth) token is not included in portlet ResourceURLs
legacy
Issue p_auth token is not included in the resourceURL. Environment Liferay DXP Liferay 6.2 EE Resolution ResourceURLs (resource serving phase) was introduced in Portlet 2.0 to be able to serve resources (images, etc...)...
Web content is not shown with the ADT in Asset Publisher
legacy
Issue We have a Display page with an Asset Publisher that uses an Application Display Template of ours When we open a web content with that display page set, from another Asset Publisher, Search, etc,...
Resources Importer runs twice and will not update all structures and templates
legacy Troubleshooting
Issue The Resources Importer uses the path [theme-name]/src/WEB-INF/src/resources-importer] for all structures and templates. On the other hand, the liferay-js-themes gulp task...
About Friendly URLs for Web Content
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Preventing host header attack vulnerabilities
legacy How To
Issue Adjusting the Host header in the request can impact page rendering, redirections, and other server-side behaviors. This manipulation could potentially lead to Cross-Site Scripting (XSS) for example. Environment...
Scheduled web content is not published on time - DXP 7.0
Issue I try to schedule web content for future publication but it is not displayed on time. Environment Liferay DXP 7.0 Resolution Check interval should be set correctly. In 7.0 instance there are two Check...
[LES] How to reinstall Liferay Connector to X-Pack Security
legacy How To
Issue How can I reinstall x-pack security? Environment DXP 7.2    DXP 7.1    DXP 7.0 + Fix Pack 54 onward (de-54) Resolution When we uninstall X-Pack security, an entry is added to Bundle Blacklist at this...
How can I configure or customize the look and content of email notifications sent after a form entry has been submitted?
legacy How To
Issue I am using Liferay Forms' native email notification I would like to change the content and appearance of this email.   Image: Liferay native email notification   Environment Liferay DXP 7.0+ Resolution Currently,...
Antisamy - Document description field not sanitized
legacy
Issue While the title of a document cannot contain a tag or script in the description section tags and scripts can be published. Environment Liferay DXP 7.0 Resolution The AntiSamy module filters on specific...
Unable to select other sites as scope in the Asset Publisher's configuration
legacy Troubleshooting
Issue I am a site administrator of Site A, but I can't see any other sites than Site A and Global in the scope selection of Asset Publisher Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2...
Integrate Okta with Liferay DXP using OpenID Connect
How To
Introduction This recipe guides you through the steps to integrate Okta, your Identity Provider (IdP), with your Liferay environment using OpenID Connect. Prerequisites Okta Dev account Liferay DXP environment Administrative...
Designing and Displaying Reusable Navigation Menus
How To
Introduction This recipe guides you through the basic steps to build a multi-step form. Prerequisites Liferay DXP environment An object definition with fields A user who has access and control to create and manage objects,...
Data Sets are not working after upgrading to 2025.q1.4-lts where the feature is released
Troubleshooting
Issue I upgraded from 2024.q4.7 to 2025.q1.4-lts. After the upgrade, we encountered issues with Data Sets. In 2024.q4.7 I was using datasets as beta but as in 2025.q1.4 its released. I have enabled Root Objects and...
Liferay IDE: Resolving 'Unable to make field private' errors with JDK 21
Troubleshooting
Issue I'm encountering java.lang.reflect.InaccessibleObjectException: Unable to make field private ... accessible errors when starting Liferay from the Liferay IDE plugin within the Eclipse IDE with JDK 21....
Freemarker templates escape HTML content in Text fields after migrating from Liferay DXP 7.3 to 2025.Q1
Troubleshooting
Issue After migrating from Liferay DXP 7.3 to 2025.Q1, HTML content within web content "Text" fields is no longer interpreted by Freemarker templates using ${field.getData()}. It is displayed as...
Finding your Liferay Cloud location via egress IP address
How To
Issue The ingress IP address of our Liferay Cloud instance shows a different location than expected.   Environment Liferay PaaS   Resolution The ingress IP address does not reflect the actual location of the specific...
How to Configure PaaS to Push Metrics to Dynatrace Account
How To
Issue What is the correct way to configure our new PaaS environment to push metrics to a Dynatrace account? Environment DXP 7.4 Resolution Set the following environment variables in LCP.json ...
The "Menu Display" text appears in the Navigation Menu widget
Troubleshooting
Issue After a failed login attempt, the navigation menu's display text appears above the menu itself. Steps to reproduce: Create a site. Create a login page and deploy the sign-in widget. Create a navigation...
Liferay and CVE-2025-24813
legacy
Issue Does Liferay DXP have the vulnerability CVE-2025-24813? Environment Liferay DXP Quarterly Releases 2025.Q1 Resolution Liferay bundles and docker images are not affected due to the attribute...
User did not provide a valid CSRF token Error
Troubleshooting
Issue Portlet Action requests intermittently returning a 403 error code. In the logs the following error message regarding invalid CSRF token gets printed whenever the 403 error is thrown. "User [user_id] did not provide...
Changes to Content Page Template Not Propagated to Pages
Issue After creating a Content Page Template and then creating pages based on that template, any subsequent changes and publishing of the template do not reflect on the pages using the template.   Environment...
CKEditor Customizations Not Applying to Translations or Forms
Troubleshooting
Issue Customizations made to CKEditor using an `EditorConfigContributor` are only applying to the editor when editing Web Content, but not in the editor for translations (accessed through Control Panel...
Content lost when changing language during creation
Troubleshooting
Issue When creating content, such as a calendar event or filling a form, changing the language during the process can cause the loss of all entered information. This can happen if another browser window or tab is open...
Translatable fields display empty after deleting field translation instead default translation
Troubleshooting
Issue When adding content to a translatable field in a structure and subsequently deleting the content in a secondary language, the field displays as empty in that specific language instead of falling...
How to deploy a custom JAR to the shielded-container-lib directory in my PaaS Environment
How To
Issue I would like to know how to deploy a custom JAR to the shielded-container-lib directory of Tomcat in my PaaS environment. Environment Liferay PaaS Resolution Follow these steps: In your Liferay Workspace,...
Discrepancy in Batch Behavior: headless-commerce-admin-account vs. headless-admin-user
legacy How To
Issue We’ve encountered a discrepancy in how batch operations work for Accounts between the headless-commerce-admin-account API (now deprecated) and the newer headless-admin-user API. Previous Behavior...
Can Layouts Be Dynamically Assigned to Object Entries Based on Experience (e.g., User Role)?
Issue I’ve created an Object named TestObject and added two layouts: Test Layout 1 and Test Layout 2 in the Site Builder → Pages section. Behavior observed: If no layout is marked as default, the system uses the...