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Unable to start up server due to configurations from Oracle database
legacy Troubleshooting
Issue Using Oracle and having a NULL dictionary in the table Configuration_ for the configurationid org_apache_felix_cm_impl_DynamicBindings, the below error will appear: java.lang.RuntimeException:...
After successful upgrade from Liferay Portal to DXP, portlets show "This portlet could not be found" messages and errors in logs
legacy Troubleshooting
Issue After what looked like a successful upgrade attempt from Portal 6.2 to DXP 7.2, various errors are encountered when starting up the 7.2 bundle (including Failed upgrade process errors relating to the DDM...
GraphQL fails after update to Fix Pack 4 or Fix Pack 5
legacy Troubleshooting
Issue When updating to Liferay DXP 7.2 Fix Pack 4 or Fix Pack 5, you may encounter the following error when using GraphQL: 2020-02-25 10:48:50.588 ERROR [http-nio-8080-exec-8][AuthVerifierFilter:62]...
How can I change the email template of the Password Changed Notification?
legacy How To
Issue When the password is changed, users get a notification email. I would like to change the template of that email. Environment Liferay DXP 7.0+ Resolution Navigate to Control Panel > Configuration > Instance...
Cache is not replicating properly across the nodes in the cluster environment
legacy Troubleshooting
Issue From one of the nodes, when uploading a document or creating web content, it's available under the content section in the other node. But when creating a page, adding the uploaded docs and existing web content...
How can I disable the Document Library File Rank Service in DXP 7.1 and 7.2?
legacy How To
Issue I would like to disable the Document Library File Rank Service In Liferay Portal 6.2 and DXP 7.0, there used to be a property which is now removed: dl.file.rank.enabled=false Environment Liferay DXP 7.1 Liferay...
On 6.2 fix packs before portal-167-6210, Liferay shows a blank home page on MS IE11 and MS Edge
legacy Troubleshooting
Issue When working in a Portal 6.2 EE environment with JBoss EAP 7.0, a web server and a patching level lower than portal-167-6210, the Liferay home page, when displayed on MS IE11 and MS Edge, will be blank ...
After soy modification, the components under Control Panel are not visible
legacy Troubleshooting
Issue Post portal upgrades from DXP 7.0 to Liferay 7.2, under the control panel, pages like the site, user organization, etc are not visible and getting UI error as "XXXX is temporarily unavailable" Environment...
Not able to download the logs of more than 10000 lines
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue How to download more logs as the default "Download...
Unable to configure the portal-{WebID}.properties for each instances
legacy Troubleshooting
Issue In Liferay, we have a feature of configuring different portal-{WebID}.properties (portal-ext.properties) for each instances. This configuration is not working in DXP 7.2 with fixpack dxp-2 and above....
Deploying Liferay 6.2 SP 15 on Jboss EAP 6.2
legacy How To
Issue This article will outline a basic walkthrough on how-to deploy Liferay 6.2 SP 15 on Jboss EAP 6.2 specific to EAP version.          Environment Liferay 6.2 JBoss EAP 6.2  Resolution Prerequisite Download...
Upgrade the Log4j version in the existing Liferay DXP instance
legacy
Issue Is there any option to configure or upgrade the Log4j version in the existing Liferay DXP instance? Environment Liferay DXP 7.0 Resolution By default, Liferay DXP 7.0 is pre-bundled with the log4j 1.2.17...
Configuring multiple virtual hosts so that both www and non-www can be used
legacy How To
Issue To configure multiple virtual hosts on one site(for example, both www.aaa.com and aaa.com). The Virtual Host can not be configured by using both of the different hosts. Environment Liferay DXP 7.2 Resolution...
java.sql.SQLException: Error on rename of mysql.frm due to permission denied
legacy Troubleshooting
Issue After deploying the jar, it gets deployed and started successfully with the following error on Liferay logs. Also, the table gets created but there is no entry in Release_ and ServiceComponent table....
The work folder is no longer appearing since DXP 7.2 SP1
legacy How To
Issue After updating to SP1 (fix pack dxp-2) on DXP 7.2 the $[Liferay-home]/work folder is no longer there or no longer generates new content Environment DXP 7.2 SP1 or above. Resolution The $[Liferay-home]/work...
Upgrade from Liferay DXP 7.2 FP5 to Liferay DXP 7.3 GA1 fails
legacy Troubleshooting
Issue When running the DB upgrade process from Liferay DXP 7.2 FP5 to Liferay DXP 7.3 GA1, it fails due to Duplicate column name 'defaultVirtualHost':...
Change to portal-ext.properties files not being reflected in node
legacy Troubleshooting
Issue After making changes to different properties in the portal-ext.properties file, these changes are not being reflected in the environment when Liferay is being started up. Environment Liferay DXP 7.0 Resolution...
SSL Exception with MySQL and JDK 11
legacy Troubleshooting
Issue After starting Liferay with MySQL and JDK11, and after waiting for some time, the following traces might occur: ** BEGIN NESTED EXCEPTION ** javax.net.ssl.SSLException MESSAGE: closing inbound before...
Deployment of Ext-plugin module
legacy Troubleshooting
Issue Below exceptions are occurring while deploying "Asset Publisher Web Module" ext-plugin...
Can I Manually Execute Quartz Schedulers From the UI?
legacy
Issue I would like to trigger Quartz Scheduler jobs manually from the UI in case they ever miss a scheduled job. Environment DXP 7.0 DXP 7.1 DXP 7.2 Resolution Liferay does not currently have a feature for...
After setting up Liferay DXP on a fresh application server via WAR file and dependencies, "java.lang.NullPointerException: entry" thrown on startup
legacy Troubleshooting
Issue I set up Liferay DXP on a fresh application server using the WAR file, dependencies and OSGi dependencies according to the Installing Liferay DXP on Tomcat guide, and the following errors are thrown on startup:...
Change in "view in context" URL for document file entries
legacy
Issue Why does the Search Results Portlet display a different "view in context" URL for document file entries after upgrading to dxp-15? Environment DXP 7.2 with dxp-15+ Resolution Up until dxp-14, the URL format...
LPKG Index Validation takes too long and ends up in out of memory error
legacy Troubleshooting
Issue When we start our test server with -Xmx1024Mb after applying a new patch, the LPKG Index Validator is running too long and we are getting GC overhead exception, ending up in OutOfMemoryError: WARN [HikariPool-1...
Understanding a "There is no order guarantee on which result is returned" Portlet Preferences warning when using embedded Hypersonic
legacy Troubleshooting
Issue When unzipping and launching a 7.1 SP4 bundle, the following WARN is shown in the logs: 2020-09-30 15:21:30.057 WARN [http-nio-8080-exec-2][PortalPreferencesPersistenceImpl:208]...
Adjusting Log Levels to persist after portal restart
legacy How To
Issue Log levels that have been adjusted through the Server Administration are reset after a server restart. I'd like the log levels adjustments to persist after restarts. Environment DXP 7.0+ Resolution Adjust log...
How to give permission to users to see the title and description of Calendar events?
legacy Troubleshooting
Issue Unauthenticated users or users with the default User role can not see the title and description of Calendar events  Environment DXP 7.2 DXP 7.1 DXP 7.0 Resolution Log in as your administrator user to Liferay Go...
Amazon S3 - Report generation leads to multipart upload failed error
legacy Troubleshooting
Issue Cannot generate reports on Liferay 6.2 and Amazon S3 Hitting multipart upload error when creating CSV file Scenario - With an S3 bucket configured for use and a data-definition in place, we find that when...
HttpOnly flag in JSESSIONID cookie using JBOSS application server
legacy Troubleshooting
Issue JSESSIONID cookie does not contain the HttpOnly flag. Environment Liferay Portal 6.2 JBOSS Resolution You need to change it on your application server configuration, in the...
Unable to capture page view data
legacy
Issue My script is not working to capture page count metrics Unable to record page count data Only able to capture page views when I refresh the browser When navigating around site pages only the content gets...
How-To Generate a HAR file for Liferay Support
HTTP Archive (HAR) files are a format used to track information between a user's browser and site. It can be used to identify performance issues such as slow load times, page renders, or other bottlenecks. This is...
Should OSGi config files and the values in the System Settings application always be in sync?
legacy
Issue I have a module where I do not want to store sensitive data (eg. password) in the config file I would like to provide this value over the UI in System Settings Is it possible to use a "mixed" approach?...
Unable to restart bundles from GoGo Shell
legacy Troubleshooting
Issue When running update {Portlet ID} in the GoGo Shell, you get an error on the UI saying the request could not be completed. Environment Liferay DXP 7.2 Resolution This behavior is a known issue when trying to...
How to check the number of retained sessions
legacy How To
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
If I change the friendly URL of my site, do I need to modify the link?
legacy
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
Is Adobe Flash Supported?
legacy
Issue Is Adobe Flash Supported? There is no information about it in the Support Matrix. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution We have no official stance on Adobe Flash, it can be...
[CKEditor] Paragraph tag is appended to content in blogs by default
legacy How To
Issue We are using CKEditor instead of the regular editor. When putting some content into the HTML field while creating blogs <p> and </p> tags are appended by default. We would like to remove these tags or change them...
How to resolve Jenkins failing to build a service in Liferay PaaS with a non-zero exit value of 137
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to build a Liferay PaaS service, our Jenkins...
Component with id [...] is being registered twice console warnings in the browser
legacy
Issue We often experience some javascript warning messages when opening different parts of Liferay, e.g. the web content editor They say This can lead to unexpected behaviour in the "Liferay.component"...
Unable to disable the footer option after upgrading to Liferay DXP 7.2
legacy Troubleshooting
Issue 1) Not able to disable the footer option of the classic theme after upgrading the Liferay 7.0 to Liferay 7.2 2) Steps to reproduce Go to the public page configuration To disable show footer, unchecked show...
Cannot Access Login Portlet After Changing Root Context and Updating Patches
legacy Troubleshooting
Issue After changing the root context in my Liferay DXP 7.2 instance and installing fix pack dxp-6, the login portlet is grayed out and inaccessible. In the browser console, I see that the root context is doubled...