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Content does appear correctly for 'Site Member' users even though permissions appear correct
legacy Troubleshooting
Issue We have a 'Web Content' set up as visible for 'Site Member' users. This 'Web Content' is under a hierarchy of folders. We added a 'Web Content Display' widget to show the 'Web Content'. The widget is also set...
Object page is empty and showing the JS errors in browser console
legacy Troubleshooting
Issue When upgrading from to 2023.Q4.2 to 2024.Q1.2, the "Objects" page under "Control Panel" is empty. Objects are not visible and showing the JS errors in the browser console logs. The JS error in the browser...
How target Liferay product in my workspace?
legacy Troubleshooting
Issue We are currently upgrading our workspace and we would like to change the target version in our gradle.properties file, but we are unsure what is the correct format. We tried using e.g....
The search service exceed 80% of its allocated memory
legacy
Issue We sometimes see the following warning in the Cloud console: The search service exceeded 80% of its allocated memory. Environment Liferay PaaS Resolution The search service often presents high memory consumption,...
Folders, contents and other assets display outdated user name/surname
legacy
Issue Within the Site administration, asset creators' names are displayed for folders, web content, and documents. Updating a user's name and/or surname does not reflect these changes in the aforementioned resources;...
Downloading File from Custom Document Type fails when there is no ddmFormInstanceRecord
legacy Troubleshooting
Issue When downloading files from custom document types, download fails when there is no ddmFormInstanceRecord In particular, issue appears when Custom Document Type includes an upload field   Environment 2024.Q1.1...
Deactivating Autogenerate Structure Key generates IDs
legacy
Issue I  browse to Control Panel -> System Settings -> CONTENT AND DATA -> Web Content -> SYSTEM SCOPE -> Administration and uncheck 'Autogenerate Structure Key' option. Then I create a new Web Content Structure...
Unable to minify CSS in commerce sites
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.2 fix-pack-20 (commerce site) 2. Add the below properties in portal-ext.properties: minifier.enabled=true theme.css.fast.load=true javascript.fast.load=true 3....
Is there a maximum number of calls to the headless API before performance degrades?
legacy
Issue Is there a maximum number of calls to the headless API before performance degrades? Environment Liferay SaaS Liferay PaaS Resolution We cannot specify a maximum number of calls that would avoid performance issues....
In web Content Structures, Calendar in Date Picker Field does not display properly
legacy Troubleshooting
Issue When using a Web Content structure containing the Date Picker field and clicking on the calendar in the date picker field, the calendar is not displayed completely, and requires scrolling.  Environment Quarterly...
Search result description does not include text from Web Content Display Widget located within Widget Page.
legacy
Issue Steps to reproduce: Create a Web Content. Create a Widget Page. Add a Web Content Display Widget to the Widget Page. Configure Web Content Display Widget to display the Web Content. Create a Content Page. Add...
How to modify the number of returned items in Queries made with the API
legacy Troubleshooting
Issue The headless API only returns a maximum of 500 items per query, even when a higher page size is defined. How to define de page size per instance. Environment Liferay DXP 7.4+ Resolution It is possible to...
GDPR-compliant 3rd party cookie handling in 7.3
legacy
Issue Can you backport GDPR-compliant 3rd party cookie handling to 7.3 SP3?  Environment The feature got implemented in DXP 7.4.13-u66. Backporting this feature to 7.3 is not feasible. Resolution There are 3 options...
Add a flag icon for language in web content
legacy How To
Issue Need to add language flag icon in web content Environment Liferay DXP 7.4 Resolution Please note: The following information involves customizations or implementation ideas that are beyond the scope of...
How to get content metadata from Asset Publisher template
legacy How To
Issue We are designing an Asset Publisher template and we would need to get content metadata available to configure an Asset Publisher. Environment DXP 7.4 Resolution The information about Asset Publisher widget...
Disable 'redirected to' popup
legacy Troubleshooting
Issue When accessing a page site as guest and changing the default language (IT) to another (for example EN), an azure popup will appear on the bottom left with the following message: Success: You were redirectet...
Personal Menu is disappearing after deploying custom admin theme
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Deploy custom admin theme (without any customization) by navigating to $Liferay_Home/deploy. 3. Log in as admin and Navigate to Control Panel > Instance...
Email addresses that cannot be registered
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...
ModelSearchRegistrarHelper class mentioned in Search Service Registration article is missing
legacy How To
Issue I tried to follow this Search Service Registration article to perform indexing my custom service-builder object, but there is no ModelSearchRegistrarHelper class available, what should I do now? Resolution Remove...
Web Server keeps asking for basic authentication when using a Client Extension that makes a request via OAuth to Liferay API
legacy Troubleshooting
Issue A Web Server before the Liferay environment is configured with Basic Auth. Liferay uses a Client Extension (CX) that makes a request to a Liferay API using OAuth. When the page using the CX is loaded, the Web...
How to retrieve images associated with Asset Categories from custom code?
legacy Troubleshooting
Issue When editing a category, it is possible to set images. However, when trying to get those images from my custom code, I am unable to do that. There are no related methods in AssetCategory objects. Environment...
Microsoft Azure Key Vault with Liferay DB
legacy How To
Issue Can we use Azure Key Vault with DB setup configuration in Liferay instead of having it in plain text in the properties file? Is there any way to configure the DB in Liferay using Azure Key Vault? How we can use...
How long does it take Liferay analytics to get the analysis results (number of accesses) after the page is published?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Authority to view form entries
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
'Email Account Activity: New Sign-In detected for your account' received which is an unwanted email
legacy
Issue Receiving unwanted email notifications like "Your email account abc@xyz.org.in was signed into from a new location, device, browser, or application" from GoDaddy. Below are the details received:   From:...
Image title overlap on small screens
legacy Troubleshooting
Issue When viewing an image after it has been uploaded to Documents and Media and trying to scroll on small screens, the image title overlaps. Environment Liferay 2024.Q1.1 Resolution The observed behavior is a...
HTML Parsing issues when reindexing journal articles after upgrading to Quarterly Release (Jericho)
Troubleshooting
Issue I upgraded my instance to Quarterly Release. I performed a full reindex and received several errors in the log: ERROR [default-26][jericho:211] StartTag a at (r17,c4,p1100) contains attribute name with invalid...
Plugin Descriptor Error When Building Maven Fragment in AWS Codebuild
legacy Troubleshooting
Issue We are observing errors in the console log for various plugins when trying to build a custom fragment via maven in AWS Codebuild: [ERROR] Failed to parse plugin descriptor... Invalid CEN header Environment DXP...
User Impersonation For Newly Created Users
legacy
Issue Attempting to impersonate a user who has not logged in yet returns errors in the console. How can I verify the accounts of new users who have not activated their account yet? Why can't I impersonate a...
'search.results.limit' key in Low Level Search Options widget is not working
legacy Troubleshooting
Issue The 'search.results.limit' key in the Low-Level Search Options widget is used to achieve the functionality of getting limited search results on a single page, however, the user gets all the search results...
Analytics：for Entrance and Exit items in page analysis
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Two-factor authentication for Analytics Cloud login
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Issue with the latest Dynatrace view
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Unable to get the latest Dynatrace view with the new...
PaaS deployment fails with HTTP Error 408 Request Timeout
legacy Troubleshooting
Issue Today a build on DEV environment fails repeatedly (3 times) with the same error each time:   Failed to deploy the services in /var/jenkins_home/workspace/xxx_dev/build on liferay.cloud. HttpError: HTTP Error: 408...
Tomcat Vulnerability Impact (CVE-2023-28708)
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Uploading Files to Documents and Media with the Forms Feature
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Workflow Metrics display only in UTC
legacy Troubleshooting
Issue When viewing the “dateCreated” timestamps in the Workflow Metrics view, the timestamps are always rendered in UTC rather than the user’s time zone. Environment Liferay DXP 7.4 Resolution The observed behavior...
Are Synonym Sets applied during Index Time or Query Time?
legacy
Issue When using Synonym Sets, are the synonyms applied during index time or query time?   Environment Elasticsearch DXP 7.2 SP1 and later versions   Resolution Synonyms are applied as query time only. Reference...
What method is Liferay using for formatting Synonym Sets?
legacy
Issue What method is Liferay using for formatting Synonym Sets, in the context of Elasticsearch?   Environment Elasticsearch DXP 7.2 SP1 and later versions   Resolution Simple Expansion technique is used for...
URL specification of the administration screen
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...