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Elasticsearch Errors - Failure in Bulk Execution and Parsing
legacy Troubleshooting
Issue We upgraded Elasticsearch and now when we try to re-index JournalArticles we are seeing the following Elasticsearch errors: ERROR: = failure in bulk execution [liferay-12345], type [LiferayDocumentType], id...
Sorting search results by a localizable structure field is wrong when viewing the page in different languages
legacy Troubleshooting
Issue When using the Search Sort widget to order the search results by a structure field, it results in different ordering when viewing the page in different languages. The selected structure field is...
How to Login after Blacklisting the Sign-In Portlet
legacy Troubleshooting
Issue We Blacklisted the Sign-In Portlet with a third-party authentication application and the admin logins were not synchronized in the process and so now we can no longer access our environment. How can we restore...
Excluding 3rd party Javascript libraries from loading
legacy How To
Issue How to exclude third-party libraries when they are not needed, such as lodash, headless, API explorer etc. Environment DXP 7.0+ Resolution Control Panel > Configuration > System Settings > Third Party Some of...
Incorrect Avatar Displayed when Editing Web Content
legacy Troubleshooting
Issue If I create an item of web content then someone else updates that web content, the avatar of the  person who did the update is not displayed. This causes a mismatch between avatar and name. Expected: Avatar...
How to set a link to be applied to the whole fragment
legacy How To
Issue Sometimes, the need of establishing a link that applies to the whole fragment arises. The first idea that might come up is usually to use nested editable fields. However, nested editable fields are not...
WARN message that includes frozen indices have been deprecated
legacy
Issue The below WARN message is observed continuously in the Liferay logs    WARN [https-jsse-nio-8443-exec-62][RestClient:65] request [HEAD...
Why are HTML updates of a cachable Fragment set not propagating to the content page after updating the Collection Contributor module?
legacy Troubleshooting
Issue When I attempt to edit and publish the HTML of a Fragment set after it has been published on a content page the propagated changes do not reflect on the content page.  Environment DXP 7.3 DXP 7.4 Resolution...
Uploaded file is lost when changing Document Type in Documents and Media
legacy Troubleshooting
Issue File input resets after changing the Document Type in Documents and Media File Upload Steps to reproduce: 1. Create a Document Type 2. Create a folder in Documents and Media 3. Navigate to the folder 4. Click...
Can't save default values for web content because of required fields
legacy Troubleshooting
Issue When the user tries to edit the default values of the structure field, they receive an error and the updated default values are not saved. Steps to reproduce: 1) Set up DXP 7.4 2) Navigate to Content & Data...
The description of the uploaded image is not displayed in an image type fragment
legacy Troubleshooting
Issue The description is not set in the alt tag. Steps to reproduce: 1) Upload an image to the document library 2) Add a description 3) Create a content page 4) Add an image fragment 5) Map it to the image you just...
A popup will appear whenever accessing shared content
legacy Troubleshooting
Issue An alert will pop up Steps to reproduce: 1) Add a new user 2) Add blog entry or document with <script>alert(123);</script> title 3) Share the asset with the new user 4) Login the new user 5) Navigate to the...
The web content display is broken
legacy Troubleshooting
Issue New Structure Field causes Freemarker errors in the default Template Steps to reproduce: 1) Navigate to Content & Data -> Web Content -> Structures and create a structure with a 'Text' field 2) Create Web...
Form not translating month and day of week in date field calendar
legacy Troubleshooting
Issue Date field calendar in Forms does not display elements like months and weekday abbreviations in the default language of Liferay DXP Is it possible for my forms to display months and date on the Liferay DXP...
Wrong language when posting a content in Social Media
legacy Troubleshooting
Issue We have two languages set in our environment.  The previews of news articles shared on Facebook appear in the incorrect language. We posted in French (fr) but we saw 'de' in the URL.   Environment...
Process Builder is unavailable
legacy Troubleshooting
Issue When I try to access workflows, the message Process Builder is temporarily unavailable. is displayed in the UI  and a NoSuchResourcePermissionException error in the logs: ERROR...
Can I set the subject field of the Form submission email dynamically?
legacy
Issue We have a Form with a dropdown field where users can select from pre-defined values. An email notification is set up for the Form to alert about new form submissions. We would like to set up the notification...
Browser icon is not visible on the page editor side bar when custom theme is used
legacy Troubleshooting
Issue When editing a page, on the side bar the browser icon is not visible, although the function works fine. This happens when a custom theme is applied. Environment Liferay DXP 7.4+ Liferay theme generator 10.2.1...
Getting Portal version and Patch level
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue This article describes how to get the Portal version and Patch...
Update packages and regenerate your custom theme with the latest available in order to solve accessibility or style related bugs
legacy How To
Issue Sometimes in order to solve user interface bugs (like accessibility or style related), our customers need to update their custom themes with the latest versions available of liferay-frontend-theme-unstyled ,...
Remote staging: cannot set a form in a Form widget in staging - "This form is not available or it was not published."
legacy
Issue When we take a website with staging configured, and put the Forms widget on a webpage - we cannot configure the Forms widget by selecting a form for it, we get the message "This form is not available or it was not...
Custom code failing to build due to the removal of FinderCache#getResult(FinderPath, Object[])
legacy Troubleshooting
Issue Generated services that call FinderCache#getResult(FinderPath, Object[]) method fail to build due to its removal in 7.4 U47. This method was replaced by FinderCache#getResult(FinderPath, Object[],...
Form Upload Input is missing when mapping to a custom Object's Upload Field
legacy Troubleshooting
Issue When creating a Form that maps to fields on a Liferay Object (and one of the fields is an Upload type field), the option to map the form's Upload input with the custom Object's Upload Field is not appearing....
Is there a limit to the number of IdPs registered?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
Search in Control Panel > Audit makes long URL
legacy
Issue A search in Control Panel > Security > Audit always sends empty search parameters in the GET URL. As a result, URLs are very long and can be blocked by firewall-infrastructure. Steps to reproduce: Navigate to...
I cannot export Form entries if they have not been approved in a Workflow
legacy
Issue If a workflow is enabled for my Form and I make an export of the Form entries, only Approved entries can be exported. Those entries which have not gone through the Workflow yet, will not be included in the...
Anonymous users tracking in intranet (Analytics Cloud)
legacy Troubleshooting
  Issue For intranet environments, anonymous users increase even though all users should be known. This is seemingly caused by analytics tracking users before they log in to a login page. An example of a login page...
Search Results Ignore Date Field with Empty or Null Value
legacy Troubleshooting
Issue When creating Journal Article Structures with Date Fields, cases may occur where these fields must not be marked as "mandatory" as per specific company requirements. However, despite these fields not being...
Failure during import of site template.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
How to remove guest's view permission on documents in the Search result page.
legacy How To
Issue How to remove guest's view permission on documents in the Search result page. Environment Liferay DXP 7.3 Resolution To remove the guest's view permission on documents in the Search result page, user can remove view...
Text is not visible in phone mode
legacy
Issue In tablet and desktop mode, the text is visible. In phone mode, the text is not visible. Steps To Reproduce: 1. Start a server DXP 7.3  2. Access the portal 3. Click Edit > Fragments > Slider 4. Add an image....
Unable to delete numeric field value in translations
legacy Troubleshooting
Issue The field value cannot be completely cleared Steps to Reproduce: 1) Navigate to Liferay DXP > Content & Data > Web Content 2) Go to the Structure tab 3) Add a structure with a Numeric field 4) Back to the Web...
Memory consumption increases exponentially when switching from a forms list to a new form
legacy Troubleshooting
Issue Memory consumption increases on the transition from a forms list to a new form Environment Liferay DXP 7.4 Resolution The observed behavior has been addressed by LPS-137506 Additional Information If a hotfix...
Form changes the workflow definition
legacy Troubleshooting
Issue Draft of a form changes the workflow definition Steps to reproduce: Navigate to Content & Data > Forms Click to add a new form Add a text field to the form Go to its settings and change the workflow from 'No...
Orders are not visible for Assigned role
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 U23. 2. Create a site by using a minium site template. 3. Navigate to Catalog > Select Account > Add a product to the cart. 4. Create a new test user by...
Unable to preview web content after enabling repeatable of nested fields
legacy Troubleshooting
Issue Unable to preview web content after enabling repeatable nested fields when upgrading from 7.3-SP1 Steps to reproduce: 1) Start server DXP 7.3 sp1 2) Add a new site(required) 3) Navigate to Web Content 4) Add...
Collect Digital Signature button appears even when the Digital Signature feature is not enabled
legacy Troubleshooting
Issue The "Collect Digital Signature" button appears in the Documents and Media widget, even if the Digital Signature feature is not enabled Steps to reproduce: Start a clean bundle of Liferay DXP 7.4 Go to Control...
Needs to change friendly URL of web content
legacy
Issue When working with assets such as 'Web Content', the details always include the friendly URL. The concern now is that this friendly URL contains a hyphen (-) that requires to be removed. Environment Liferay...
How to resolve Jenkins error "Environment doesn't exist" when building a branch
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Builds are failing and the following error is being...
ratings-score tag could not be used when updating from 7.0 to newer versions.
legacy How To
Issue In 7.0 (or a previous version) a custom development is using  <liferay-ui:ratings-score> tag. When this custom code is updated to be used in a newer version (for example, 7.4) this tag is not found and could...