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When entries in the jgroupsping table are not removed, clustering does not always work properly
legacy Troubleshooting
Issue With two Liferay 7.2 SP3 nodes, configured unicast clustering. However, it has been observed that clustering does not always work properly and that the cluster returns to normal operation when the entries in...
Some management toolbars do not display the stored display style
legacy Troubleshooting
Issue Changing the display view when in the People section does not remain if you navigate away to a different page. Steps to reproduce Start a clean bundle of Liferay DXP 7.2. Go to People -> Memberships and change...
Unable to create a SAML certificate using Document Library Keystore Manager
legacy Troubleshooting
Issue Unable to create a SAML certificate using Document Library Keystore Manager with Google Cloud Storage There was a problem loading the SAML Keystore. Please contact your system administrator....
Errors when executing upgrade process for com.liferay.exportimport.service
legacy Troubleshooting
Issue The ExportImport Service failed during the upgrade from Liferay 6.2 to DXP 7.2: ERROR - Failed upgrade process for module com.liferay.exportimport.service com.liferay.portal.kernel.upgrade.UpgradeException:...
Service "com.liferay.portal.kernel.messaging.DestinationFactory" is unavailable
legacy Troubleshooting
Issue What does this error mean? When it will occur? 2021-07-21 00: 02: 06.207 ERROR [ServerService Thread Pool - 111] [ServiceProxyFactory: 109] Service "com.liferay.portal.kernel.messaging.DestinationFactory" is...
Liferay fails to manage unique session and displays the mismatched data of the users
legacy Troubleshooting
Issue Liferay fails to manage unique sessions and displays the mismatched data of the users when using the below code ThemeDisplay td = (ThemeDisplay) renderRequest.getAttribute(WebKeys.THEME_DISPLAY); User user =...
Establish an external data source using JNDI
legacy How To
Issue Sometimes there is a requirement to use data sources other than Liferay DXPs. To do this, the data source can be configured via JNDI data source or JDBC properties. Any database other than Liferay DXP's...
StaleObjectStateException for RedirectNotFoundEntryImpl
legacy Troubleshooting
Issue The StaleObjectStateException is appearing in logs for RedirectNotFoundEntryImpl. 2022-02-08 05:36:36.385 ERROR [https-jsse-nio-8443-exec-157][I18nFilter:62] org.hibernate.StaleObjectStateException: Row was...
Is it possible to keep the session between domains that are not subdomains of a parent?
legacy
Issue Is it possible to keep the session in Liferay when changing from one domain to another domain? In particular, is this possible when the domains are not subdomains of a parent domain? Environment Liferay DXP...
Interactive commands is not working properly in Gogo Shell
legacy Troubleshooting
Issue Steps to reproduce: 1. Connect with Gogo Shell via command line. 2. Type 'disconnect' command. Expected Result: The following question must appear after typing the command                                  ...
java.sql.SQLException: Connection is closed error is continuously written to the log file.
legacy Troubleshooting
Issue The error "java.sql.SQLException: Connection is closed" is continuously written to the log file. Caused by: java.sql.SQLException: Connection is closed  at...
FreeMarker template com.sun.proxy.$Proxy975.getLatestArticle(long) error triggers
legacy Troubleshooting
Issue Below "FreeMarker template com.sun.proxy.$Proxy975.getLatestArticle(long)" error triggers and this gets resolved after clearing the  server cache from server administration. The property...
What is the alternate way to avoid clearing browser cache each time to reflect the Metal SOY module changes?
legacy
Issue What is the alternate way to avoid clearing browser cache each time to reflect the Metal SOY module changes? Environment Liferay DXP 7.2 Resolution First, clearing the cache is required as the browser stores...
Data providers lead to NPEs during a DXP 7.0 to DXP 7.2 upgrade
legacy Troubleshooting
Issue A Data Provider configured in DXP 7.0 can lead to NullPointerExceptions when upgrading to DXP 7.2 Steps to reproduce: 1. Start Liferay DXP 7.0 server 2. Navigate to Forms -> Data Providers -> Add REST Data...
During a two-way SSL handshake, an exception is thrown
legacy Troubleshooting
Issue During a two-way SSL handshake, the following exception occurs. javax.net.ssl|WARNING|DC|tomcat-http--46| EDT|SSLSocketImpl.java:1428|handling exception ( "throwable" : { java.lang.NullPointerException at...
Log4j warnings after upgrading to Fix Pack 15
legacy Troubleshooting
Issue After upgrading Liferay DXP 7.2 to Fix Pack 15, the following warnings and error are printed in the logs on startup: log4j:WARN Continuable parsing error 3 and column 30 log4j:WARN Document root element...
Is that NTLM solution works when the user should land on the home page automatically instead of getting a login page as long as the portal has connected to the client machine or the network?
legacy
Issue Is that NTLM solution works when the user should land on the home page automatically instead of getting a login page as long as the portal has connected to the client machine or the network? Environment Liferay...
Is there a way to find out which osgi module owns a jar that's been written to the $liferay_home/osgi/state directory?
legacy How To
Issue I would like to find out which osgi module owns a jar that's been written to the $liferay_home/osgi/state directory. Environment DXP 7.2 DXP 7.3 Resolution  The id of the bundles in Gogo Shell corresponds...
Why aren't Headless API calls working after I change the Root context?
legacy Troubleshooting
Issue I changed Liferay's root context to a custom context, and now headless API calls are returning "access denied" errors. Environment DXP 7.3 Resolution This issue is fixed by LPS-143355  Additional...
How apply changes to Tomcat's server.xml file in Liferay PaaS
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I need to make some changes in Tomcat's server.xml...
The jgroupsping entries not getting deleted from table in Kubernetes environment
legacy Troubleshooting
Issue In case of using Kubernetes, you might encounter a problem in your cluster using JDBC_PING, as the entries from the jgroupsping table related to the shutdown pods are not getting deleted. Environment DXP 7.3+...
"Your request failed to complete" error is displayed on the user interface but there is no more information about it
legacy Troubleshooting
Issue If there is an unexpected error, sometimes a "Your request failed to complete" error is displayed on the user interface, but no additional information is given. How can I get more information on this error?...
How can I manually force the generation of document thumbnails?
legacy How To
Issue It is necessary to regenerate all thumbnails of the documents in documents and media. After executing "Reset preview and thumbnail file for Documents and Media" in the server administration section, the thumbnails...
NullPointerException in service builder methods after upgrade to DXP 7.3
legacy Troubleshooting
Issue After upgrading the portal to DXP 7.3, the following stack trace in some custom modules is reported: Caused by: java.lang.NullPointerException at...
How to connect to API Rest using Digest Auth in 7.1
legacy Troubleshooting
Issue It's not possible to accces to an endpoint in 7.1 when using Digest Auth using the same configuration as used in higher versions (for our example we'll use 7.3). For the reproduction steps we'll use: the same...
Known Issue [Resolved]: Staging publications in the Global site fail due to duplicate categories after upgrade to 7.3 or 7.4
legacy Troubleshooting
Issue After upgrading our 7.0 bundle (where we had some categories in the Global site used for various assets) to 7.3, the vocabularies look to be duplicated in the post-upgrade environment (one list that cannot be...
Fetching the web contents with the "Accept-Language" header returns different languages
legacy
Issue Fetching the web contents using the headless API with the "Accept-Language" header returns the selected language variation if there is a translation for it, but otherwise, it returns the default...
After upgrading from 7.2 to 7.3, Style Books throws IllegalArgumentException
legacy Troubleshooting
Issue After upgrading from 7.2 to 7.3, Style Books is inaccessible Steps to Reproduce: Launch a clean 7.2 DXP bundle Shut down the bundle once the portal appears in the browser Upgrade to 7.3 and launch the...
How can I resolve "Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" errors?
legacy Troubleshooting
Issue I am seeing the following error in my clustered environment: com.liferay.portal.kernel.messaging.MessageListenerException: java.lang.IllegalStateException: Unable to get portal cache manager...
Are directories "document_preview" and "document_thumbnail" strictly necessary to upgrade to DXP?
legacy Troubleshooting
Issue During the upgrade, there are usually many thumbnails and previews, which could significantly increase the duration of the upgrade. Environment Liferay DXP 7.0, 7.1, 7.2, 7.3 Resolution It's not necessary to...
How do we set the number of Recent Sites that show up in the Control Panel's Sites column?
legacy How To
Issue We would like to control how many Recent Sites are listed on the Control Panel's Sites column. Environment Liferay DXP 7.3 Resolution The following property can be declared within the portal-ext.properties...
java.lang.IllegalStateException: UT010006: Cannot call getWriter(), getOutputStream() already called
legacy
Issue When this error "java.lang.IllegalStateException: UT010006: Cannot call getWriter(), getOutputStream() already called" occurs? 2021-10-04 09:09:58.095 ERROR [default task-34][IncludeTag:128] Current URL /...
Liferay 6.2 upgrade stops at UpgradeDynamicDataMapping#upgradeXMLStorageAdapter step
legacy Troubleshooting
Issue The Liferay upgrade process hangs at one specific part for a longer period of time (several hours)  com.liferay.dynamic.data.mapping.internal.upgrade.v1_0_0.UpgradeDynamicDataMapping#upgradeXMLStorageAdapter...
How to enable Hibernate query parameters logging
legacy How To
Issue Sometimes it can be useful to check which query is executed against the database as well as its parameters. Resolution To show the information in the logs the following has to be done: From Control Panel...
Empty string is considered as null in the parameter map
legacy Troubleshooting
Issue Is there any specific reason why the empty String in the parameter map is considered Null? Steps to Reproduce: Deploy the com.mycompany.my.icefaces.portlet. The portlet has a example <ace:datatable> with...
Ext module is not deployed with the cloud deployment process
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The modules_ext style projects in workspace will...
Layout module upgrade fails with NoSuchGroupException when moving up to dxp-14 fix pack
legacy Troubleshooting
Issue After installing dxp-14 fix pack, start up fails due to the layout module upgrade failure. ERROR [main][UpgradeStepRegistratorTracker:184] Failed upgrade process for module com.liferay.layout.impl...
Accessing a Service Builder module from a Spring MVC portlet in Liferay DXP
legacy Troubleshooting
Issue When a Spring MVC portlet is trying to call a Service Builder service, there are java.lang.ClassCastExceptions in the logs. For example: ERROR [http-nio-8080-exec-5][DispatcherPortlet:428] Could not...
Known Issue: Adjusting Calendar Notification Template fields to be greater than 75 characters results in “Portlet is temporarily unavailable" and JDBCExceptionReporter errors
legacy Troubleshooting
Issue When attempting to edit the fields for a calendar email notification template (such as the "From Name" and "From Address" in the "Invite Email" template), if the combined values of the two fields are too long...
Special Characters are Escaped in Salesforce Chat
legacy Troubleshooting
Issue Special characters are escaped when using the Salesforce Snap-In Chat in Liferay. Environment Liferay DXP Resolution Since Salesforce Snap-In Chat is a third-party add on, and no core Liferay issue has been...