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Creating an assetlink and .well-known in PaaS Environment
legacy How To
Issue How can I add an assetlink and .well-known configuration within my PaaS Environment?  Environment Liferay PaaS  Resolution As a PaaS customer, you have the necessary permissions to add files and directories...
How to Add a Custom Element as a Control Panel or Site Administration Widget
legacy How To
Issue Is it possible to add a Custom Element, created via a Client Extension, as a widget in the Control Panel or Site Administration menu? Environment Liferay DXP 2025.Q1 Resolution Yes, it is possible to add custom...
Can Liferay Support add a new user to the SaaS environment?
legacy
Issue Is the Liferay Support team able to add a new user to the SaaS environment (i.e., the Liferay DXP environment)? Environment Liferay SaaS Resolution A new user will either need to be created on the site of your...
Unable to Trigger Object Action Notifications for Site Role Users
legacy Troubleshooting
Issue When an Object action is configured to send a notification to a site role, the notification fails to send to the users with that role. The following NoSuchRoleException is thrown in the logs: 2025-05-30...
Entry Sequence Not Reflected in Collection Fragment Using Custom Fragment
legacy Troubleshooting
Issue When using a Collection Fragment with a Custom Fragment to display entries from a Liferay Object, the sequence of the entries is not reflected correctly on the page. The order of the entries appears to be...
Modal Size is Ignored for Guest Users when Using Liferay.Util.openModal()
legacy Troubleshooting
Issue When using Liferay.Util.openModal() within a fragment, the specified size (e.g., size:"xl") is visible for only logged-in users, but it is ignored for guest users. For guest users, the modal opens in a...
hotfix-123 :: Currently not installed; Won't be installed: requires version 2025.Q1.XX
legacy Troubleshooting
Issue After adding a hotfix in the patching folder and running the ./patching-tool.sh info command, it shows the following response: Product information: * DXP version: 2025.Q1.x LTS * Patching Tool version:...
JavaScript code in Link to URL page gets executed
legacy How To
Issue When creating a new public page of type "Link to URL" and using JavaScript code as the URL, the code gets executed when accessing the page. Environment Liferay DXP 2025.Q1 and prior Quarterly Releases Resolution...
Is Liferay affected by CVE-2024-6783?
legacy
Issue After performing a security scan, a Vue.js vulnerability reported as CVE-2024-6783 is identified. Environment Liferay DXP 7.4 - Quarterly Releases Resolution Liferay is not impacted by CVE-2024-6783 as Liferay DXP...
Connection to Analytics Cloud fails due to error unable to find valid certification path to requested target
legacy Troubleshooting
Issue Analytics Cloud is not getting configured when using an access token. The following error appears in the logs: ERROR [default task-26][ExceptionMapper:79] unable to find valid certification path to requested...
Search navigation not showing the correct pagination or displaying the last couple of Web Content documents
legacy Troubleshooting
Issue When using the search navigation, we've discovered that not all of the web contents are displayed. The pagination is also not reflecting the correct amount of web content documents. Steps to reproduce: 1. Start...
Changes Not Reflecting Across Nodes
legacy Troubleshooting
Issue In a clustered Liferay environment, changes made on Node 1 are not consistently reflected on Node 2. The changes only appear after restarting the Liferay server. Environment Liferay DXP [All versions]...
"Information Templates" page is blank
legacy Troubleshooting
Issue We've observed an undesirable behavior when trying to access "Information Templates". When navigating to Design > Templates > Information Templates, the page is blank. There is no option to create a new...
Deploys failing due to "requested flag is either misspelled or unsupported by this database type"
legacy Troubleshooting
Issue New deploys fails due to the database service and backup restores too Checking the database service logs you identify the following: INFO May 15 14:54:39.664 1904 database 75b864bd48-zzc6n [INFO] Instance...
Liferay service restarts frequently
legacy Troubleshooting
Issue Since we allowed access to some users to contribute content, we are getting many issues with Liferay service restarts. While we are working with the platform, following error message is shown without any...
GMT Unexpectedly Appears in Time Zone Dropdown
legacy Troubleshooting
Issue I'm trying to customize the default list of time zones in Liferay DXP by setting the time.zones property in the portal-ext.properties file. I didn't include GMTin the configuration, but it is still showing...
Is it possible to block direct access to a portlet render URL?
legacy
Issue We would like prevent direct access to portlet render URLs (/c/portal/render_portlet) that bypass normal navigation within the portal.  These portlets have been manually added to the page. Example URL:...
Loss of Client Extension Configurations After Publishing with Local Staging
legacy Troubleshooting
Issue After configuring settings such as JS or CSS on the pages of a site with Local Staging enabled, the changes are being lost after publishing to Live   Environment 2024.Q1.12 (or older versions)   Resolution This...
After upgrading to 2025.q1. old display date is not set as publication schedule date
legacy Troubleshooting
Issue When upgraded to 2025.q1.2 the display date was still there in the database, but when you checked the UI clicking on Schedule Publication, you could not see the date set for display on the previous Liferay.  ...
Unable to Save Object Definition After Deleting a Fragment
legacy Troubleshooting
Issue Unable to save an Object definition after deleting a fragment from a Content Page. Reproducing Steps: 1. Create an object definition with one field. 2. Add an object entry for this object definition....