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Served pages contain links with URLs including the port number
legacy Troubleshooting
Issue The server is generating HTML/pages with links containing the Web Server's port number in the URL. Example: https://www.myliferayportal.com:443 Environment All DXP versions Resolution If you want to avoid this...
For Oracle Database users, ORA-01795 appears while reindexing
legacy Troubleshooting
Issue For Oracle Database users, an error indicating ORA-01795 appears while reindexing ORA-01795: maximum number of expressions in a list is 1000 Environment Liferay DXP 7.3 Resolution Please try to adjust the...
Cannot display user input field value in Web Content templates
legacy Troubleshooting
Issue When using getData in Web Content template (see example code below), the field reference is displayed instead of the user input field value.  (Output: 'Option92682299' is displayed instead of user input value "Test...
Compile Error when removing build.gradle changes needed for com.liferay.portal.dao.orm.custom.sql. in 7.1 and beyond
legacy How To
Issue When addressing build.gradle changes needed for com.liferay.portal.dao.orm.custom.sql by removing the version number, and a compile error is returned. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3...
Headless API doesn't return a 401 after token expiration
legacy
Issue When I make a headless API call after the OAuth token has expired, I expect the call to return with a 401 status code. However, Liferay returns other status codes after OAuth token expiry. For example, when...
We can't get the catalina home path in tomcat in DXP 7.4
legacy Troubleshooting
Issue After migrating to DXP 7.4, we are unable to get catalina home path by using the variable ${catalina.base} or ${catalina.home} This was working in DXP 7.3 and below Environment Liferay DXP 7.4...
Sometimes the "This portlet could not be found. Please redeploy it or remove it from the page." error is displayed instead the real portlet
legacy Troubleshooting
Issue Sometimes after starting the Liferay server, the: This portlet could not be found. Please redeploy it or remove it from the page. error is displayed instead the real portlet Environment Any Liferay DXP version...
Non service builder generated services are not retrieved by ServiceLocator in freemarker template
legacy Troubleshooting
Issue By default, is not allowed to retrieve non-service builder generated services by ServiceLocator in freemarker template, getting this error: 2022-08-25 08:30:38.427 WARN [http-nio-8080-exec-10][ServiceLocator:42]...
Encountering 'UT005023: Exception handling request to /: java.lang.ArrayIndexOutOfBoundsException: 0' errors when starting JBoss EAP server
legacy Troubleshooting
Issue The server cannot be started due to the following error after installing DXP 7.4 on the JBoss EAP server: ERROR [io.undertow.request] (default task-1) UT005023: Exception handling request to /:...
Deploy Liferay DXP 7.3 as a Windows Service in a Liferay Bundle
legacy How To
Issue How to deploy a Liferay DXP 7.3 bundle as a Windows Service Environment Windows OS Resolution  Download from Apache Tomcat windows binaries. Copy the missing files from the bin folder in the downloaded...
How to interpretate order in event actions like logout.events.post
legacy How To
Issue Imposing an order to event actions that can be defined either in portal-ext.properties or as an OSGi component (using key property) is somehow tricky. Environment Configuring an event action that needs to...
Can't change user's password: Passwords may not be changed under the current password policy.
legacy Troubleshooting
Issue As an administrator, when trying to change a user's password the message "Error: Passwords may not be changed under the current password policy" is shown. Under certain circumstances the message...
Unable to add 'related products' via headless API
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using a 'minium site template'. 3. Invoke the below API using CURL: curl --location --request PATCH...
The first FreeMarker Engine entry in the list cannot be removed by a user interface control
legacy Troubleshooting
Issue FreeMarker Engine interface has 2 variables: 'Restricted classes' and 'Restricted variables'. Open user interface: Control Panel > System Settings> Template Engines > FreeMarker Engine (in DXP 7.4). There is...
How can jQuery be enabled by default without using the Control Panel?
legacy How To
, knowledgeArticleType: howTo, legacy: true, name: How can jQuery be enabled by default without using the Control Panel?, showDisclaimerMessage: true, sourceTeam: Support, ticketNumber: 67486, title:...
"No primary key column found for XXXXX" on upgrade process
legacy Troubleshooting
Issue During the upgrade process you could see this errors in your upgrade logs: 2021-09-30 14:25:57.235 INFO [main][UpgradeProcess:115] Failed upgrade process com.liferay.portal.upgrade.PortalUpgradeProcess in 8114...
Empty drop down icon is visible in calendar portlet for guest users
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Drop the 'Calendar Widget' on a page. 3. Configure the Calendar portlet to disable the RSS subscription. 4. Now, access the page as a guest user. Expected...
Log level of jsonwebservice
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...
Using the default locale property/environment variable won't change the language
legacy Troubleshooting
Issue Setting the default language in the portal-ext.properties, with the property company.default.locale=nl_NL or as an environment variable LIFERAY_COMPANY_PERIOD_DEFAULT_PERIOD_LOCALE=nl_NL  doesn't change the...
Dockbar is temporarily unavailable workaround
legacy Troubleshooting
Issue Suddenly, while navigating or performing an action, an error like "Dockbar is temporarily unavailable" appears. Resolution Usually this error, if it doesn't happen consistently, is a consequence of...
User wants to setup a scheduler job, but only with one specific node within the cluster.
legacy How To
Issue User wants a scheduler job to run on only one specific node of the cluster. Environment Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution A cron job can be disabled in a certain node...
Invalid character found in the HTTP protocol
legacy Troubleshooting
Issue The tomcat server is fully started, however for some reason, it's shutting down after some minutes with the below error INFO [http-nio-8080-exec-7] org.apache.coyote.http11.Http11Processor.service...
Scheduled job not failing over when master node goes down
legacy Troubleshooting
Issue You might encounter an issue with your custom scheduled jobs where they are not getting planned if the master node goes down and the new master is elected Environment Liferay DXP 7.0+ Resolution Make sure...
Show Number of Requests in Redirection > 404 URLs Tab
legacy Troubleshooting
Issue When I navigate to Site Administration > Redirection > 404 URLs, all URLs show 0 requests Environment DXP 7.3 Resolution For the 404 URLs Requests counter to track the number of views, View Count must be...
Scheduled publications are always scheduled using the server time zone on 7.1
legacy Troubleshooting
Issue Staging publishes scheduled for the future automatically defaults to server time zone, which does not allow for much flexibility unless one manually re-schedules them. Environment Liferay DXP 7.1 Resolution...
How to redirect a user's browser refresh request to the logout page
legacy
Issue Users should redirect to the Logout page whenever they refresh the page (CTRL+R) or attempt to reload the page from anywhere in the application. Environment Liferay DXP 7.2 Resolution There is no portal...
How to clear only a specific OSGi module directory from osgi/state/
legacy How To
Issue Is it possible to clear only the data from a specific module in osgi/state/ instead of clearing the whole directory? Environment Liferay DXP 7.0+ Resolution Imagine we want to clear the data of module...
I cannot save Instance Settings after changing the default web ID
legacy Troubleshooting
Issue I added the following property to the portal-ext.properties file: # # This sets the default web ID. Omniadmin users must belong to the company # with this web ID. # # Env:...
Web Content Display Widgets all Display the Same Content after Upgrading
legacy Troubleshooting
Issue When upgrading from 7.2 to 7.4, importing a .LAR file results in the web content display widgets all displaying the same content. Additionally, updating any one of the web content display widgets causes the...
ClassNotFoundException when using DynamicQueryFactoryUtil.forClass
legacy Troubleshooting
Issue When trying to using Dynamic Queries there can be ClassNotFoundException errors if the DynamicQuery is obtained using the method DynamicQueryFactoryUtil.forClass. Environment Liferay DXP 7.0+ Resolution To...
Database password needs to be changed
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Startup problems and slowness after installing an Antivirus on the Liferay host machine
legacy Troubleshooting
Issue After installing an Antivirus on the Liferay host machine, we have detected startup problems and slowness using the Liferay product Environment Liferay DXP 7.0-7.4 Resolution Official support policy for antivirus...
White space is showing while inspecting the view source
legacy Troubleshooting
Issue Steps to reproduce: 1. Take Liferay DXP 7.3 SP3. 2. Add the below properties in portal-ext.properties. com.liferay.portal.servlet.filters.strip.StripFilter=true strip.mime.types=text/html*,text/xml 3....
'Pre-bound JDBC Connection found!' exception
legacy Troubleshooting
Issue We have some custom modules using a common external DataSource. When module A calls module B within a database transaction, following exception is raised:...
Impact of "Oracle Critical Patch Update Advisory --April 2022" on DXPC
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Impact...
java.lang.UnsatisfiedLinkError: Native Library xxxx already loaded in another classloader after redeploying
legacy Troubleshooting
Issue In our custom developments, we are using a Jar library that uses an external native loaded using JNI. When we deploy our custom development in a clean environment everything works fine, but if we redeploy it,...
Unable to sort the product by price
legacy
Issue Sort the product by price i.e. low to high or high to low by using the price:asc sort field via catalog delivery headless API. But, getting below exception: { "status": "BAD_REQUEST", "title": "Unable to...
'The string this-site,this-site does not correspond to a valid search scope preference' console errors
legacy Troubleshooting
Issue Even though the hotfix that was generated by including LPS-146763 is installed, the following errors appear. ERROR [default task-83][BaseJSPSettingsConfigurationAction:83] Unable to include JSP...
If the destination page is empty, the search bar portlet is temporarily unavailable
legacy Troubleshooting
Issue When the default '/search' parameter from the destination page field is deleted, the search bar portlet becomes unavailable. Steps to reproduce: 1) Start Liferay DXP 7.2 with fix-pack-17 (previous fix pack...
Audit logs for site page deletion
legacy How To
Issue Need to get audit logs for site page deletion/ update. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution There are no OOTB configuration available for getting the Audit...
Gradle build without internet connection
legacy
Issue How to build the Gradle workspace without an internet connection? Steps to run the gradlew command using offline mode Environment Liferay DXP Resolution We have improved the offline support in the most recent...
The Layout table still contains database references for removed sites
legacy Troubleshooting
Issue Not all references to a deleted site are removed since entries in the Layout table that had the site's groupId are still present after the deletion is complete. Steps to Reproduce 1. Start a clean DXP 7.3...
Conflict loading libraries from the global classpath(tomcat-/lib/ext/)
legacy Troubleshooting
Issue Loading the libraries from the global classpath is conflicting with one of the Liferay's internal module Caused by: java.lang.ClassNotFoundException: org.apache.commons.compress.archivers.zip.ZipFile...
Alternative for browser native dialogs when Liferay is rendered in cross-domain iframes
legacy
Issue Is there a roadmap for Liferay to deal with Chrome's decision to remove JS dialogs from cross-origin Iframes? Since this can create issues such as using the Control Panel when Liferay is using one of those...
Specifications API is not supporting Upsert operations
legacy Troubleshooting
Issue Users are unable to add translations for title/labels in Specification API. Steps to reproduce: 1. POST a specification by using the Specification API endpoint...
Unable to add Products with Tags via headless API
legacy Troubleshooting
Issue Steps to reproduce: 1. Create a product using POST /v1.0/products (Request is attached). 2. Execute the request and check the response. 3. Tags are showing blank and on Product UI, tags are not generated....
Unable to add Products with Specifications via headless API
legacy Troubleshooting
Issue When a product is created with specifications, the 200 response code is received. But, on UI product is not visible. Steps to reproduce: 1. Create a product by using the POST /v1.0/products (Request is...
When the data for 'from address' and 'from name' are more than 50 characters, custom calendar notification templates cannot be saved
legacy Troubleshooting
Issue The notification template is not being saved Steps to reproduce: 1. Add a 'Calendar' portlet to page 2. Navigate to Calendar settings 3. Navigate to notificationtemplates tab 4. Edit 'from address' and 'from...
After installing a new portal with an AdvancedFileSystemStore document_library, the images aren't shown
legacy Troubleshooting
Issue After migrating, upgrading or installing a new portal with an existing database and document library folder using the AdvancedFileSystemStore the images and documents aren't accessible....
The DXP/Portal WAR's shielded-container-lib/ directory to load libraries
legacy How To
Issue Shielded container library in DXP 7.4 over global classpath(tomcat-<version>/lib/ext/ directory to load libraries globally) Environment Liferay DXP 7.4 Resolution The DXP/Portal WAR's shielded...
Heat mapping functionality in Liferay Analytics Cloud
legacy
Issue With Heat Mapping as part of Liferay Analytics, it would be great to have a one-stop-shop experience. Heatmapping functionality that would allow consumers to see what areas of each page are used most by users...
Can I change the CPU and Memory usage alert metrics?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is there any way to change the default metric value of CPU...
Liferay image fails to start with a javax.servlet.ServletException
legacy Troubleshooting
Issue My Liferay image is failing to start with the default settings. The following message is thrown in the logs: javax.servlet.ServletException: A servlet matching the filter...
Using $dateTool.toDate in a Velocity template does not return any date
legacy Troubleshooting
Issue In a Velocity template, trying to get a date using dateTool.toDate does not work as expected when using a locale different from default one. As an example, if under those conditions we have a Velocity...
Liferay related fields that can be added in Jboss access log
legacy How To
Issue How to add the access-log pattern that includes Liferay related fields in the access log? Environment JBoss 6.x JBoss 7.x Liferay DXP Resolution To enable the access logs, you may follow the...
Adding all locales is exceeding the maximum characters
legacy Troubleshooting
Issue The below error is observed when Liferay DXP 7.4 is started with this property...
Disable/Stop the immediate login post resetting the password
legacy
Issue How to disable/stop the immediate login post resetting the password and want users to redirect to the login page. Environment Liferay DXP 7.2 Resolution The default functionality of Liferay is to log...
Files in the document_library folder are owned by the root user
legacy Troubleshooting
Issue After executing the portal with the Linux root superuser, some files and folders in the $LIFERAY_HOME/data/document_library folder are now owned by the root user and can't be accessed by the...
(IX_228562AD) violated on Server restart caused by a DuplicateLockException
legacy
Issue Unique constraint (IX_228562AD) violated on Server restart. It could be shown as an ERROR log message in JDBCExceptionReporter class and an INFO log error in BackgroundTaskMessageListener class. 2022-04-20...
Page .lar exports are failing to be imported due to a "DuplicateVocabularyException: A category vocabulary with the name topic already" exists
legacy Troubleshooting
Issue Page .lar exports from one 7.3 environment are currently failing to be imported in a separate 7.3 environment due to the following error:  DuplicateVocabularyException: A category vocabulary with the name topic...