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Field groups in Web Content Structures become Field Sets after Import or Modification
legacy Troubleshooting
Issue When a web content structure containing a field group is imported via a LAR or JSON file, the field group is converted into an uneditable, referenced field set. This issue also occurs when modifying and saving an existing structure that contains a field group. As a result, the...
SCIM Support for Microsoft Entra ID
legacy
Issue Is there complete out-of-the-box SCIM support for Microsoft Entra ID in Liferay DXP? Environment Versions before 2025.Q2.0. Resolution Full support for Microsoft Entra ID with Liferay's SCIM functionality was introduced in the 2025.Q2.0 release. Prior versions, including 2025.Q1,...
Publication shareable link and email link do not automatically select the publication that needs work/review
legacy
Issue When using publications and collaborating with other users. The link shared via publication email does not select the publication that needs reviewing/collaboration. The user needs to manually select the publication from the list of publications. If there are many publications that...
User ID's and Emails populating due to SSTI vulnerability
legacy Troubleshooting
Issue We've found an undesirable behvavior when using new widget templates on a page. When using the expandoColumnLocalService.CTPersistence.openNewSession(null) function, the the direct SQL query execution within the template itself, bypasses the standard access controls and exposes...
Is it possible to configure a custom page for the 403 error using Utility Pages?
legacy
Issue I am trying to add a new Utility Page for a 403 (Forbidden) error, but the only options available are for 404 (Not Found) and 500 (Internal Server Error). I would like to know if it is possible to create a custom error page for the 403 error using the Utility Pages feature....
Client Extensions not working on Non-Primary Virtual Instances on PaaS
legacy Troubleshooting
Issue When deploying Client Extensions (CX) to a Liferay PaaS environment with multiple virtual instances, the CSS and JavaScript files for extensions on non-primary instances fail to load. This results in unstyled components and 404 errors in the browser console for these resources....
Is it Possible to Require an Administrator to Enter Their Password When Changing a User's Password?
legacy
Issue When I want to updates a user's password as an administrator, the system does not require to re-enter my own password for authentication. This is inconsistent with other actions, such as updating a screen name or email address, where password verification is required.  Is it...
This version of MySQL doesn't yet support 'existing primary key drop without adding a new primary key
legacy Troubleshooting
Issue We are upgrading from liferay-dxp-tomcat-2023.q4.4 to liferay-dxp-tomcat-2025.q1.15-lts. Currently we are using Mysql 8.0.41-azure on our server which is compatible with liferay-dxp-tomcat-2025.q1.15-lts.   Liferay Version: 2025.Q1.15 Database: MySQL 8.0.41-Azure Upgrade Tool:...
How to Migrate from Advanced File System Store to Google Cloud Storage
legacy How To
Issue When using the Advanced File System Store for the Document Library, what is the correct procedure to migrate to Google Cloud Storage (GCS)? This includes understanding if the migration is a direct process and whether file transfers are manual or automatic. Environment Liferay...
Customizing pagination delta values at instance/site level
legacy How To
Issue The pagination options for search results (e.g., the number of items displayed per page) are controlled globally by the search.container.page.delta.values property in the portal-ext.properties file. Since this configuration affects the whole environment, Is there any alternative or...
Fieldsets with Custom Names Disappear When Filtering by Translation Status
legacy Troubleshooting
Issue In the web content editor, fieldsets that do not follow the default naming pattern (e.g., Fieldset1234) are hidden when filtering by "Untranslated" fields. This issue is caused by a regex that incorrectly assumes all fieldsets adhere to a specific naming convention, which may not...
Is it possible to disable the '/o/graphql' endpoint?
legacy How To
Issue For custom requirements, it may be necessary to disable the /o/graphql endpoint. Is there an out-of-the-box configuration to disable this endpoint? Environment Liferay DXP 7.3, DXP 7.4 and Quarterly Releases. Resolution There is no out-of-the-box property or configuration to...
"Friendly URL is Already in Use" Error Message Lacks Specifics on its Location
legacy
Issue When creating or updating a page, if a user enters a friendly URL that is already in use by another page, the system displays a generic error message: "The friendly URL is already in use." This error message does not provide any information about which page or entity is currently...
Client Extension disappears
legacy Troubleshooting
Issue We've found that our client extension disappears after Liferay is restarted. After a customElement CX is deployed, Liferay is forced to restart and our extension disappears with every restart. Environment SaaS Resolution This behavior has been addressed and fixed in LPD-59412 and...
Document URL Displays Virtual Instance Domain Instead of Site Virtual Host
legacy
Issue I've configured a Site with its own Virtual Host (www.b.com), but when I upload a document to that site, the document's URL incorrectly displays the parent Virtual Instance's domain (www.a.com). I expected the URL to use the Site's configured Virtual Host (www.b.com) instead....
Upgrade Fails with SQLIntegrityConstraintViolationException for Duplicate Repository Entry
legacy Troubleshooting
Issue When upgrading from Liferay DXP 7.2 to a newer version (7.4+ or quarterly releases), the upgrade process fails with an SQLIntegrityConstraintViolationException. The error message in the logs indicates a duplicate entry for a key in the Repository table....
A page's Menu Display widget, Search bar widget, and Footer cannot be removed from a page's layout
legacy Troubleshooting
Issue This article documents a case where a page's Menu Display widget, Search bar widget, and Footer cannot be removed from a page's layout Environment Liferay DXP Quarterly Releases Resolution Pages inherit styles from themes and templates. Please examine the themes and master template...
Performance Issues in Publications after Upgrading to 2024.Q1
legacy Troubleshooting
Issue Users may experience a performance drop when working with Publications. This is especially noticeable when navigating through Web Content within an active publication.   Environment Liferay DXP 2024.Q1   Resolution The recommended solution is to request a hotfix from Liferay...
Can Terms Of Use be Configured at the Site Level?
legacy
Issue If we have two or more sites, is it possible to specify a different journal article for the terms of use of each site? As the following current custom properties are not sufficient as they apply to every site: terms.of.use.journal.article.group.id= terms.of.use.journal.article.id=...
Web Content Templates cache Absolute image URLs, not Relative URLs
legacy Troubleshooting
Issue The templates cache absolute image URLs instead of relative URLs. Environment 2024.Q1.12, 2024.Q1.18 Resolution Upgrade to 2024.Q2.0+ or Request a hotfix with LPD-23196, knowledgeArticleType: troubleshooting, legacy: true, name: Web Content Templates cache Absolute image URLs, not...
Custom DDM field React error #321
legacy Troubleshooting
Issue While using our custom ddm field module we are facing react error #321 Environment Liferay DXP Quarterly Releases Resolution The issue could indicate that multiple instances of React are being loaded. Since Liferay includes React by default, this issue may occur if your DDM field...
Can Angular Portlets be crawled by SEO tools/Google?
legacy
Issue Can Angular Portlets be crawled by SEO tools/Google? Environment Liferay DXP any Resolution By default, Angular Portlets in Liferay are not SEO-friendly and cannot be easily crawled by search engines like Google, because: Client-Side Rendering (CSR) Angular is a Single Page...
Issue with Display Page Template URL for Web Content Articles
legacy
Issue I have an issue with the Display Page Template  URL. I have configured a Display Page Template named "Test News" to display the full article data for web content articles of type News. I assigned the friendly URL /test-news to the template. Our setup: The display page template is...
Unexpected Page Redirection to an Invalid Friendly URL
legacy Troubleshooting
Issue When accessing a page with a valid friendly URL (e.g. /web/portal/manage-users), an unexpected redirection occurs to another URL (e.g. /web/portal/manage-users-a). The unintended page and its redirect configuration cannot be found in the Site Pages UI, the Friendly URL History, or...
Link to Page Layout Selector shows public pages in the selector in private page configuration after saving
legacy Troubleshooting
Issue I have an issue with the Private Page of type Link to Page of this site. They create a blank site, and they add to it 2 Private Pages. One private widget page and another link to a page of this site. On the second page, when they select the private page to link it, the page...
Layout Templates Appear in the Themes Section
legacy Troubleshooting
Issue After an upgrade, custom layout templates (layouttpl) are incorrectly displayed in the "Themes" section of the page configuration. This occurs because the generated .war file for the layout template project contains a liferay-look-and-feel.xml file, which causes Liferay to classify...
Users removed from an LDAP server are not being removed from the Liferay user group UI when a custom service wrapper utilizes deleteUserGroupUsers(long userGroupId, long[] userIds)
legacy Troubleshooting
Issue Users removed from an LDAP server are not being removed from the Liferay user group UI when a custom service wrapper utilizes the deleteUserGroupUsers(long userGroupId, long[] userIds) method. In this case, when users are removed from LDAP server using this method, they are also...
Why did Cache-Control change from 'public to 'private'?
legacy
Issue Prior to 7.4 U84, Cache-Control was set to 'public', and after upgrading to 7.4 U84 or above (including any Quarterly Release version), Cache-Control is now set to 'private'. Due to this, CDNs may have issue caching JavaScript and CSS. Environment DXP 7.4 Quarterly Release...
Configuring Product Visibility Across Channels with Headless API in Liferay Commerce
legacy How To
Issue Is it possible to manage (assign/ remove) product visibility per channel using the Headless API?  Environment Liferay DXP 2024.Q4 Resolution By default, products are visible across all channels. This visibility can be configured in two ways: either using the Liferay UI or via the...
No theme found During Startup When a Theme is Not Yet Deployed
legacy Troubleshooting
Issue The server logs show the following messages before the theme is fully deployed: 2025-07-09 06:25:20.463 WARN [https-jsse-nio-8443-exec-14][ThemeLocalServiceImpl:220] No theme found for specified theme id classic_WAR_classictheme. Returning the default theme. This issue happens when...
Personalized Experience Not Displayed when using "AND" with IP Geocoder Country
legacy Troubleshooting
Issue When creating a segmentation using the IP Geocoder Country property in combination with another condition (e.g. a user property), the personalized experience configured for this segment is not displayed for a user that meets all criteria Example Steps to Reproduce: When in a site,...
Analytics option not shown at site level
legacy Troubleshooting
Issue The Analytics option is not available at site level and you cannot configure it. Environment 2024.Q4.0+ Resolution Go to Instance Configuration > Analytics Configure the name of the provider (in this case "google") Save changes Go to Site Configuration Verify that the Analytics...
Chart Taglib is Unavailable in Liferay DXP 2025.Q1 and Later
legacy How To
Issue After upgrading to Liferay DXP 2025.Q1, custom modules that use the Liferay Chart Taglib fail to build or deploy. The build process may fail with an error indicating the chart library cannot be found: Could not resolve all files for configuration...
Error 'A folder already exists with name image.default.company.logo' during startup after Upgrade
legacy Troubleshooting
Issue After upgrading from a previous version of Liferay DXP, the server fails to start up correctly and throws a DuplicateFolderNameException in the logs. The error indicates that a folder named image.default.company.logo already exists. ERROR [main][UpgradeExecutor:333] A folder...
"module java.base does not 'opens java.lang.invoke'" Error Prevents Elasticsearch Sidecar Startup
legacy Troubleshooting
Issue I'm unable to get the Elasticsearch Sidecar to start after upgrading to a quarterly release of Liferay DXP. When checking the server logs, I see the following error message: java.lang.reflect.InaccessibleObjectException: Unable to make field static final...
Does Liferay have an Attestation of Compliance to be PCI certified?
legacy
Issue We are in the process of reviewing application compliance and want to know if Liferay has an attestation of compliance (related to PCI), specifically the Payment Card Industry Data Security Standard? Environment DXP 7.2 Resolution Liferay is not a payment card platform and...
Password Reset Link Immediately Shows as 'No Longer Valid'
legacy Troubleshooting
Issue When a user requests a password reset, the link in the notification email leads to an error page stating, "Your password reset link is no longer valid." This occurs even if the link is clicked immediately after being received and the configured password reset link duration has not...
How can I protect against CVE-2025-4388 vulnerability?
legacy Troubleshooting
Issue My Liferay Instance has a vulnerability to CVE-2025-4388 Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution Upgrade to 2024.Q1.13+ Request a Hotfix with LPD-46038, knowledgeArticleType: troubleshooting, legacy: true, name: How can I protect against CVE-2025-4388...
Public resources under /o/
legacy How To
Issue Why /o/marketplace-app-manager-web/icon.jsp is public by default? Are there any other out of the box resources publicly available by default? Environment Liferay DXP any Resolution The Marketplace module is an out-of-the-box Liferay module.  As long as it remains deployed (e.g. not...
Searching in a page created from a content page template does not work
legacy Troubleshooting
Issue I have an issue with searching in pages created from the content page template. When I search in a page and filter to "Pages", nothing happens in the page, and there are no search results. Steps to reproduce Start 2025.q1.14-lts Go to Design > Page Templates Add a new Page Template...
What filtering syntax to use in headless API for filtering for those entries that do not belong to any categories?
legacy
Issue I am using the API GET /v1.0/asset-libraries/{assetLibraryId}/content-elements, but the question might be relevant for other endpoints as well according to https://learn.liferay.com/w/dxp/low-code/objects/understanding-object-integrations/using-custom-object-apis/object-api-basics...
StaleStateException Error During Startup with OpenID Connect Configuration
legacy Troubleshooting
Issue During a Liferay DXP startup, the following error message appears in the logs, related to OpenID Connect provider configuration: ERROR [...][BatchingBatch:139] HHH000315: Exception executing batch [org.hibernate.StaleStateException: Batch update returned unexpected row count from...
Unable to add Information Templates after changing Default Language
legacy Troubleshooting
Issue When only one language is available in Instance Settings > Localization and it is not "English (United States)", the Information Templates section under Design > Templates do not load. Environment Quarterly Release, 2024.Q4 Resolution Request for a hotfix containing LPD-56468. An...
How to Configure Liferay DXP Logs in JSON Format
legacy How To
Issue How can Liferay DXP be configured to generate logs in JSON format instead of the default plain text format? This is often required for integration with modern log aggregation and analysis tools. Environment Liferay DXP Resolution Liferay DXP uses Apache Log4j 2 for its logging...
Translated Object Field Values Not Displaying in Page SEO Meta Tags
legacy How To
Issue When using an Object with translatable fields for a page's SEO settings (e.g., HTML Title and Description), the translated values do not appear in the page's meta tags. For example, when viewing the page in Arabic, the meta tags in the page's source code still display the English...
Integrating Liferay as a Mobile App
legacy
Issue I want to export my Liferay web instance into an Single-Page-Application (SPA) or a standalone native mobile App. Environment Liferay DXP 7.4 Quarterly Releases Resolution Currently Liferay doesn't support out-of-the-box transition to Mobile Apps. The only available solution is to...
Liferay GET Requests are blocked during new Web Content Creation
legacy Troubleshooting
Issue The Web Application Firewall blocks the Liferay GET requests, when the New Web Content Page is opened. The blocked endpoint is /o/dynamic-data-mapping-form-field-types. The GET request is blocked by having a Content-Type header.  Environment 2024.q1.17 Resolution Request a hotfix...
Workflow Task URL for Unauthorized User Returns 404 Instead of Login Page
legacy Troubleshooting
Issue When an unauthorized user attempts to access a workflow task URL, they are shown a 404 error page instead of being redirected to the login page. This issue specifically occurs when the URL follows the /user/{screenName}/... pattern. Environment Liferay DXP 7.4 u84+ Resolution To...
Adaptive Media Processing of GIFs Leads to High Disk Usage in Temp Folder
legacy Troubleshooting
Issue When using Adaptive Media, the tomcat/temp directory grows significantly, consuming a large amount of disk space.  The following error can be seen repeatedly in the logs: Unable to scale file entry <ID> to match adaptive media configuration <NAME> Environment Liferay DXP 7.4 and...
aria-invalid="true" Attribute is Not Set for Required Checkbox Fields in Forms
legacy
Issue When a form with a required checkbox field is submitted without the checkbox being selected, the corresponding <input> element in the DOM does not receive the aria-invalid="true" attribute. This behavior is perceived as an accessibility issue, especially when compared to other...
HTTP 403 when accessing headless admin taxonomy API
legacy Troubleshooting
Issue 403 Forbidden error when accessing the following Headless API: GET /o/headless-admin-taxonomy/v1.0/taxonomy-vocabularies/{VocabularyID}/taxonomy-categories Environment Liferay DXP 2025.Q2 Resolution Go to the Control Panel > Security > Service Access Policy Create new Service...
Admin calendar is not responding when creating an event and/or hitting the publish button
legacy Troubleshooting
Issue The admin calendar is not functioning as expected after upgrading. It isn't able to successfully create events and populates the following error on the console: Uncaught ReferenceError:_com_liferay_calendar_web_portlet_CalendarPortlet_INSTANCE_xxxxxxx_updateCalendarBooking is not...
Site Scope is Not Available in Data Migration Tool and Other Site-Scoped Menus
legacy Troubleshooting
Issue When using the Data Migration tool to import entries into a site-scoped Object, the "Scope" dropdown only displays the "Global" option. A similar behavior is observed in other areas, such as when editing a Search Blueprint. The "Select Site" dropdown also only shows "Global",...
Unauthenticated Users are not redirected to the Login Page when accessing a Resource URL
legacy
Issue When an unauthenticated user tries to access a resource URL (e.g., a direct link to a PDF served by a portlet), they are not redirected to the login page. This behavior is observed for URLs that contain the p_p_lifecycle=2 parameter, which corresponds to the Resource Serving Phase...
How to Attach a File from a Form Submission to the Notification Email
legacy How To
Issue When a user uploads a file through a Liferay Legacy Form, the notification email is sent, but the uploaded file is not included as an attachment. Is there a way to include a file uploaded through a Liferay Form as an attachment in the notification email? Environment Liferay DXP...
OAuth2 Token sometimes gets 401 response
legacy Troubleshooting
Issue Sometimes users are unable to log in because their OAuth2 tokens receive a 401 "Unauthorized" response. This seems to happen randomly, and the tokens should be valid. Environment Liferay DXP Resolution OAuth2 token authorization may fail if the token issue timestamp is slightly...
How to set up a "maintenance" page in a PaaS non-prod environment
legacy How To
Issue I would like to use the maintenance page feature described at https://learn.liferay.com/w/dxp/cloud/support-and-troubleshooting/troubleshooting-tools-and-resources/maintenance-and-downtime and I would like to first try it in my PaaS dev environment. However, in the dev environment...
Last Login Date is not updated in the User's and Organizations Menu
legacy Troubleshooting
Issue The Last Login Date displayed in the Users and Organizations UI is not updating accurately. Even after a user logs in, the date remains unchanged. Environment Liferay DXP 2024.Q4+ Resolution Enable Feature Flag LPD-36010 Maintaining a real-time index on the Last Login Date was...
Where can I find the BrowserSnifferUtil.java class?
legacy
Issue After upgrading from 2023.Q3 to 2025.Q1, I can no longer find the com.liferay.portal.kernel.util.BrowserSnifferUtil class? Was it moved or deprecated? Environment Liferay DXP 2023.Q4+ Resolution In Liferay DXP Version earlier than 2023.Q4 the BrowserSnifferUtil class was located...
Email Notification fails to deliver when recipient type is set to the Owner role
legacy Troubleshooting
Issue A trigger on a custom object is configured to send an email, but it fails to deliver it when the recipient type is set to Owner. Environment Liferay DXP 2025.Q1 Resolution This is an known issue on this version of Liferay that is fixed by LPD-60073. Please upgrade to a fixed...

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