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ADA Accessibility - Add User button is not descriptive and has incorrect role of "link"
legacy Troubleshooting
Issue Expected Result: I expect the Add User Button to behave in the following ways: 1. Add should have the correct role of "Button" 2. Add button should be descriptive. In this case the screen reader should...
How long does the content remain in the CDN cache?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue What is the policy for cleaning and updating content...
Is There A Way To Verify ClamAV Integration With Liferay?
legacy Troubleshooting
Issue We followed the instructions below to enable document virus scanning, but we do not see any way to confirm the ClamAV integration was successful or that file scans are occurring when new files are uploaded to...
Is it possible to track down page visits using Audit?
legacy
Issue Is Liferay Audit able to track who visits your page? Environment Liferay DXP 7.3 Resolution Based on the official documentation and articles, Audit does not have the feature of showing who visits the...
How is AntiSamy configured?
legacy
Issue We configured AntiSamy to santize Web Content articles. We would like to understand how AntiSamy works and what parts are expected to be removed in Web Content articles. Environment DXP 7.0+ Resolution In the...
Is there a way to map the LAR file to an XML format?
legacy
Issue Is there a way to map the LAR file to an XML format with roles for content and documents & media?  Environment DXP 7.3 Resolution Unfortunately is not possible adding roles to various content within an existing...
Time filter gets reset when navigating away from Dashboard
legacy
Issue The selected time filter gets reset when navigating between dashboards. Steps to Reproduce: Navigate to the Sites dashboard. Change the Activities card to “Last 24 hours”. Click the Pages tab. Navigate back to the...
404/Utility page doesn't work on Liferay SaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We created a custom utility page and marked it as...
Configuration and Definition of Dataset Views for Headless Resources (Beta)
legacy How To
Context/Problem Liferay interfaces aimed at displaying data are too rigid for the user. They show a predefined set of information items, with one or more layouts (cards, table) and...
Does Liferay offer email validation tool implemetation?
legacy
Issue When sending out mass email notifications or alerts from Liferay, we have a high bounce rate. There are many invalid emails in our list, but we cannot clean them up. What email validation tools can be...
Can Client Extensions be deployed in an Liferay PaaS environment?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I want to use Client Extensions with my Liferay PaaS...
AntiSamy sanitizer cleans some of the HTML tags and styles, how can we solve that?
legacy Troubleshooting
Issue We turned on AntiSamy but it removes certain HTML code and CSS styles from our Web Content articles. Environment DXP 7.0+ Resolution Usage of HTML and CSS in Web Content article HTML fields Web content articles...
ORA-12899 because OpenID access token is too large
legacy
Issue We store several things in our OpenID access token and when a user tries to log in, it fails because the token size exceeds the 3000-character limit specified in the ACCESSTOKEN column of the...
Warning about unavailable LPS
legacy Troubleshooting
Issue I received a long list of missing LPS/LPE after deploying a new hotfix. Environment Liferay DXP 7.2  Resolution This is only a fix pack documentation error, that can be ignored. The portal-impl.jar...
Why isn't structure with "Upload" field not working?
legacy Troubleshooting
Issue The upload field of a Liferay structure is in broken state when user performs any action.   Environment Liferay DXP 7.4 Resolution Structure with the "Upload" field is not working for the user.  Open...
Captcha authentication via Headless API
legacy
Issue We have developed a Liferay fragment to collect user input via a custom-designed HTML form. This fragment interacts with custom Liferay objects through a Headless API using JS We have created a new role with the...
Unable to select display template in Placed Order widget
legacy Troubleshooting
Issue If the user selects a different display template in the placed order widget, it shows the same default one after saving. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Design > Templates >...
Is it possible to create multiple logins with the same email?
legacy
Issue Is it possible that more than one user can have the same email, with different logins? Example: X with ID 0, email: x@xpto.com, password set by x Y with ID 1, email y@xpto.com, password set by y Environment...
Replacement for Deprecated Portal Property: asset.categories.search.hierarchical=false
legacy How To
Issue We recently upgraded from Liferay 7.0 to 7.4 and observed that the portal property we were using seems to no longer exist: asset.categories.search.hierarchical=false Is there a replacement in 7.4 to achieve the...
Running gw initBundle fails at the verifyBundle task
legacy Troubleshooting
Issue Running gw initBundle fails at the verifyBundle task stating an invalid checksum, even though liferay.workspace.bundle.checksum.md5 is not in use in gradle.properties. Despite setting that value explicitly...
Persistent XSS at Site - Builder
legacy
Issue Persistent XSS vulnerability found in the Web Page builder. Environment DXP 7.4 Resolution This is expected behavior, the HTML fragment does not provide any out-of-the-box sanitation, as it is expected that...
Limiting the number of pages in the pagination to be shown on the search results or require deep pagination
legacy Troubleshooting
Learn more: Search Result Limit with Elasticsearch: Mitigating "Result window is too large." errors with index.max_result_window Issue Is there any way to limit the total count of the number of records or pages in...
Can Liferay Support SP and IDP initiated SAML Simultaneously?
legacy
Issue Our team is the design phase for authentication and we want to know if Liferay supports IDP and SP initiated SAML logins at the same time?  Environment DXP 7.4 Resolution No, a single instance should not be both...
'New' Status for Remote Publishing Jobs
legacy Troubleshooting
Issue Over the weekend we had a number of remote publishing jobs assigned a 'New' status. These were scheduled jobs that never ran. We were also unable to relaunch these jobs until we performed a restart. We are only...
After upgrade the method .getDisplayDate() is not working
legacy Troubleshooting
Issue After performing an upgrade, when trying to use the.getDisplayDate() method in the widget template, errors are returned. Environment Liferay DXP 7.2-7.4 Resolution The .getDisplayDate() method has been...
The "max_connection" variable present in the database service is related to which parameter?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to configure the database service, the...
How to enable Google Cloud Translator
legacy How To
Issue How to set up Google Cloud Translator integration with Liferay DXP What type of information needs to be added in the field Service account private key Environment Liferay DXP Resolution To use Google Cloud...
Is there a way identify When was the user Deactivated and by Whom?
legacy How To
Issue Is there a possible way to find out when was the exact date the Liferay user was deactivated and by whom? Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Please run the attached Groovy script to get a...
Relating assets with a determined structure shows folders where the structure is not present
legacy
Issue If you are relating assets and you search for a specific structure, when you select it, you will see all the folders, subfolders, etc, created in the web content section, regardless if they include the...
Old URLs still accessible
legacy
Issue When change the friendlyURL of a post, the old URL continues to be accessible. Environment Liferay DXP 7.2 Resolution The behavior is caused by the following Epic ticket: Keep history of friendly URLs. With...
Does Analytics Cloud track content accessed through headless API?
legacy
Issue If we download content through headless API, is it tracked by Liferay Analytics Cloud?   Environment Analytics Cloud Liferay DXP 7.0+   Resolution Analytics Cloud was designed to track users who visit the site...
Does Analytics Cloud track users who log in using the OAuth login API of Liferay?
legacy
Issue Does Analytics Cloud track users who log in using the OAuth login API of Liferay?   Environment Analytics Cloud Liferay DXP 7.0+   Resolution It does not matter how the user logs in, Analytics Cloud treats the...
java.io.FileNotFoundException after migration to Advanced File System Store
legacy Troubleshooting
Issue We configured the Advanced File System Store and performed the Documents Migration. At the end of the process we see that the directory structure was created, however, the folders are empty. When starting...
How to Disable Groovy Scripts and the Scripting Console in Control Panel - DXP 7.4
legacy How To
Issue I want to disable Groovy Scripts from being executed in Control Panel's Server Administration panel Environment DXP 7.4 Resolution Approach 1: Please follow: How to Disable Groovy Scripts and the...
ADA Accessibility - I expect the Option Menu Button to adhere to accessibility standards
legacy Troubleshooting
Issue Expected Result: I expect the Options Button Menu to behave in the following ways: 1. The Screen Reader should read that state of the button (expanded or collapsed) 2. Focus should move to the Export and...
Placed Orders page showing blank
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Create a site with a minium site template. 3. Create a user with view permissions of 'Order', 'Channel', 'Catalogs', and 'Accounts'. 4. Provide membership of...
How to hide My Workflow Tasks from the User Profile Menu
legacy How To
Issue Is there a way to hide My Workflow Tasks option from the User Profile Menu? Environment Liferay DXP 7.4 Resolution Please go to Global Menu → Control Panel → System Settings → PLATFORM → Module Container →...
Full Reindexing does not work after upgrading to DXP 7.4 from DXP 7.2
legacy Troubleshooting
Issue I have upgraded to DXP 7.4 from DXP 7.2, and after starting the 7.4 instance, when I try to execute full reindex, it does not work. Before upgrading, I have enabled the "index read only" by adding the following...
Show the Control Panel Menu by role
legacy How To
Issue In the earlier versions or updates of Liferay, the Control Panel Menu was hidden for specific users, and in order to achieve this, custom themes were being used. Hence a new feature is introduced directly...
"A.LiferayItemSelectorDialog is not a constructor" error when trying to add a price list
legacy Troubleshooting
Issue It's not possible to create a new pricing entry from the SKU side panel. There are no errors in the logs. Clicking on the plus button throws this error in the browser's console: Uncaught TypeError:...
Search suggestions not coming for guest user in the search bar
legacy Troubleshooting
Issue Search suggestions related to the commerce products not showing to the guest user but is working for logged-in user (using blank site template). Environment DXP 7.4 Resolution This behavior is fixed...
Page does not appear in the sitemap widget
legacy Troubleshooting
Issue Some of the pages created in site builder are not visible on the sitemap widget. Sitemap widget is dropped on a content page. Environment Liferay DXP 7.4 Resolution Navigate to Site Menu > Site...
Troubleshooting Performance Issues in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Performance issues can manifest in various different symptoms,...
Broken master page template after importing LAR file between environments
legacy Troubleshooting
Issue When importing a .lar file between environments, when accessing the Master Page, a 404 error is displayed and the page is not displayed Environment DXP 7.4 Resolution This behavior is an error identified in the...
Columns are not created in the database table
legacy Troubleshooting
Issue After deploying the service builder module, a table was created in the database; however, after adding a new entry or column to the service.xml file and building the module, the generated column was not...
Error message not displayed on UI after exceeding the Upload Servlet Request limit
legacy Troubleshooting
Issue When the web content size limit exceeds, there is no error displayed on the UI that the upload size is too large. Steps to reproduce: 1. Start Liferay DXP 7.4 U83. 2. Navigate to Control Panel > System...
When exporting a portlet, it takes much longer than expected
legacy Troubleshooting
Issue When performing an export operation, it takes too long. When it finishes, the resulting LAR size is much heavier than expected too. It applies to Staging as well. Environment Liferay DXP 7.3+ Resolution This may...
Edit image from document & media accepting all file extentions regardless of configuration
legacy Troubleshooting
Issue The invalid extension document is uploaded with the valid extension name. Steps to reproduce: 1. Start Liferay DXP 7.4. 2. Navigate to Control Panel > System Settings > Documents and Media > Service. 3....
Published web content has document URLs changed
legacy Troubleshooting
Issue  We added page numbers to many of our document links. When this content is displayed you can click on the document links with page numbers and it will open the document to that page. When Published to Live,...
The language settings in the site settings are reflected in the language selector on the Terms of Use screen.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
Inconsistency of the user's LoginDate in the exported CSV file
legacy Troubleshooting
Issue Getting inconsistent user login date format in CSV file after exporting the users. Steps to reproduce: Add the last login date to the portal-ext.properties file, and reference the article for the same:...
The database service went offline briefly causing downtime
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The database service went offline briefly causing downtime...
Setting up Liferay as both IDP and SP (SAML)
legacy How To
Issue This article outlines how to configure two Liferay DXP bundles for SAML authentication with one functioning as the Service Provider (SP) and the second as the Identity Provider (IdP). Environment DXP...
Reply button is not responsive when use Asset Publisher with Comments
legacy Troubleshooting
Issue When try to use a Asset Publisher using Rich Summary and Comments, the Reply button is not responsive Environment Liferay DXP 7.4 (equal to or above Update 88) Resolution Please request a Hotfix with...
Why was Resources Importer removed and is there a possibility to enable it?
legacy
Issue With the https://liferay.atlassian.net/browse/LPS-182114 change Resource Importer (RI) was removed. Resource Importer was already in deprecated state for many years, in favor of Site Initializers...
How to create a default translation for editable fields in a fragment
legacy How To
Issue We have some fragments similar to the one below <button> <span data-lfr-editable-id="text1" data-lfr-editable-type="rich-text"> ${languageUtil.get(locale,'exit')} </span> </button> We are trying to set the...
How to create a role-based user to only view and update web content?
legacy How To
Issue How to create a role-based user to only view and update web content? Environment Liferay DXP 7.3 Resolution Navigate to Control Panel >Users and Organizations > Create a user After this, navigate to the...
ColumnHeader repeated in xls/CSV file after exporting the report from Liferay Report app
legacy Troubleshooting
Issue ColumnHeader repeated in xls/CSV file after exporting the report from Liferay Reports app. For example: Environment Liferay DXP 7.4 + Liferay Reports App Resolution This is defined in the Jasper report definition...
After upgrading from DXP 7.0 to DXP 7.4 the document friendly URLs are missing
How To
Issue I have upgraded from DXP 7.0 to DXP 7.4. After the successful upgrade, we noticed that the document-friendly URLs are missing on DXP 7.4 Reproduction Steps: 1. Set up DXP 7.0 with fp de-102 2. Go to Control Panel...
Publishing Dynamic Data List linked page returns "No Access" error or returns to Staged environment
legacy Troubleshooting
Issue With local live staging, the linked page within the DDL returns to "Staged" page. With remote live staging, the linked page within the DDL returns a "No Access" error.  Reproduce Launch a Live and...