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I cannot use the PUT method of the Object API's Batch endpoint with External Reference Codes (ERC)
legacy How To
Issue It is not possible to mass update a custom object's entries if: using the PUT method of the object's batch API endpoint and the External Reference Code (ERC) is given instead of the object entry's ID. The...
Slow Content Search with SearchUtil API
legacy Troubleshooting
Issue In 7.4 q2.12, searching using SearchUtil API is taking upwards of 3-4 minutes when the expected response is in milliseconds. Environment 7.4 2024.q2.12 Resolution Do one of the following: Upgrade to...
How to remove or deselect the theme for a specific page?
legacy How To
Issue The user has deployed a custom theme as a WAR file, and it is configured as the default. As soon as they create a new page, the same theme is applied, but they want to remove or deselect the theme for that...
Elasticsearch is not starting up receiving NoNodeAvailableException and JNA native support exception
legacy Troubleshooting
Issue Elasticsearch is not running properly, receiving the below errors: ERROR [liferay/search_writer/SYSTEM_ENGINE-371][ElasticsearchIndexWriter:143] java.lang.RuntimeException:...
How to have multiple Jenkins account in Liferay PaaS
legacy
Issue Is there any possibility of having multiple Jenkins accounts for the build process and deployment in the environment so that would be able to track who initiated the Jenkins build or who started the build?...
Accessing HTTPS services through VPN Connection
legacy Troubleshooting
Issue Multiple security/certificate/host errors can occur when trying to access an internal HTTPS service through a SaaS/PaaS VPN connection. Environment Liferay PaaS/SaaS client-to-site VPN connection....
"The server could not start in 900 seconds" error occurs when starting server in Liferay Developer Studio
legacy Troubleshooting
Issue Liferay server crashes when running under Liferay Developer Studio for 15 minutes, reporting the following error dialog: The server could not start in 900 seconds. Environment Liferay...
Beta Feature 'Walkthrough' Documentation Unknown
legacy
Issue There is a beta feature called 'Walkthrough' available to enable under Configuration > Site Settings > Walkthrough, but I cannot find any documentation for it.  Environment DXP 7.4 Quarterly Release Resolution...
Understanding the 'Viewable by' dropdown and Download permission for file uploads in DL
legacy
Issue How do the 'Viewable by' dropdown and Download permission work when uploading files to the Document Library? Environment 7.4 U76 - 2024.Q4 Resolution 'View' permission → 'View' and 'Download' permissions The...
Paginator is not showing intermediate pages in mobile render
legacy Troubleshooting
Issue The default Pagination Taglib Scroll is not showing intermediate pages in PWA mode. Steps to reproduce: 1. Set search.container.page.default.delta=4 in the portal-ext.properties. 2. Start Liferay and create,...
Embedding videos using basic web content
legacy Troubleshooting
Issue When we try to embed a video using <iframe> tags, during the creation the video displays, however after publishing the content and editing it again, the video is not displayed anymore and the source is updated...
Is there a way for users to visit our site using a custom domain without the search engines show the contents with the link?
legacy How To
Issue The following article suggests that we cannot remove the default domains: https://help.liferay.com/hc/en-us/articles/21806552291981-Is-it-possible-to-remove-the-default-domains-lfr-cloud-in-Liferay-PaaS, but we...
How to install Glowroot on an Elasticsearch server?
legacy
Issue Is there a possibility to install Glowroot on an Elasticsearch server? Environment Liferay DXP 7.4+ Resolution Officially, Glowroot doesn't directly support Elasticsearch for data storage. There...
CKEditor Upgrade to version 5
legacy
Issue I would like to inquire about the status of CKEditor in Liferay, specifically, if there is a plan to upgrade CKEditor to version 5 in an upcoming release of Liferay? Environment Liferay DXP 7.3 Liferay DXP...
PortletPreferenceValue for Announcements widget does not change for content pages when upgrading from Liferay 7.2 to 7.4
legacy Troubleshooting
Issue When upgrading from Liferay 7.2 to 7.4, the settings stored in the PortletPreferenceValue for the out-of-the-box Announcements widget does not change post-upgrade. The issue specifically affects content pages...
When accessing Web Content after a restoring to a backup, the following message is seen: "Result Found With Filters Type: Versions"
legacy Troubleshooting
Issue After restoring to a backup, when looking Content and Data > Web Content  it displays the following message: 1 Result Found With Filters Type: Versions Environment DXP 7.4 Resolution When a Web Content Article is...
Missing 'Dynamic Data Mapping Structure' references during LAR import due to FieldSet usage in a structure
legacy Troubleshooting
Issue We encountered an error while importing a site from the production environment into the development environment: There are missing references that could not be found in the Live Environment. Please publish again to...
Elasticsearch as Service
legacy How To
NOTE: Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation...
Subscribe option is not shown in Message Boards
legacy Troubleshooting
Issue Subscribe option is not shown in Message Boards even though the Web Site notifications have been configured through My Profile -> Notifications as described here. Environment Liferay 7.4, Quarterly...
How to add a comment in Page Comments widget as Guest?
legacy How To
Issue How to add a comment in Page Comments widget as Guest? Environment Liferay DXP 7.4 Resolution 0.) Use a vanilla Liferay 7.4 with the latest quarterly release. 1.) Go to Design --> Page Templates -->...
A/B Test data is not displayed on Analytics Cloud
legacy Troubleshooting
Issue After setting up A/B testing for a Liferay instance in Analytics Cloud, the test results do not show up, however, other navigation data is displayed. Environment Analytics Cloud Resolution There are a few...
Which Liferay version should be used in gradle.properties for the 2024.Q1.1 version?
legacy How To
Issue Which Liferay version should be used in gradle.properties for DXP version 2024.Q1.1 Environment Liferay DXP Resolution 1. Looking at the release JSON here, the property should be...
Zendesk Click-to-Chat uses "screenName" instead of Actual Name for Tickets/Claims
legacy Troubleshooting
Issue The Zendesk Click-to-Chat widget uses the claim screenName, instead of the user's actual name. This becomes a problem when Zendesk then creates a contact for this user as their name is incorrect....
How to filter web content by structure field with headless APIs
legacy How To
Issue Create a custom structure and use a headless API to filter web content based on specific fields within that structure Environment Quarterly Releases DXP 7.4 DXP 7.3 Resolution The following...
Categories translated to a new language do not show the updated language despite setting the language in Account Settings
legacy Troubleshooting
Issue We've found that when using the 'Multi Column Layout' widget template and setting the Language section on a category filter to French (ex: fr_Fr) it reverts back to 'en_US'.  This occurs even when the Account...
Unable to access the REST API from browser with other languages
legacy Troubleshooting
Issue Not able to access Headless API from a browser with different language than the one available in the website. Environment Liferay 2023.q4 Liferay 2024.q1 Resolution This is a known issue and fixed by: LPD-20528...
Specification Facet is temporarily unavailable
legacy Troubleshooting
Issue Specification Facets are not functioning correctly in certain search scenarios, resulting in the 'Specification Facet is temporarily unavailable' error in the UI and below errors in the Liferay logs. ERROR...
Issue with Asset Publisher Pagination
legacy Troubleshooting
Issue Asset Publisher pagination is not working as expected. The last page is not accurate in the pagination taglib scrollbar in the mobile render as well as the desktop view. Steps to reproduce: Start Liferay and...
A/B Testing - What are the conditions to declare the winner?
legacy Troubleshooting
Issue In conducting A/B testing, all the tests were run in anonymous sessions, ensuring that each session was isolated by closing the incognito tab between tests. I experimented with both anonymous and non-anonymous...
Is Liferay DXP affected by CVE-2024-38286?
legacy Troubleshooting
Issue Is Liferay DXP affected by CVE-2024-38286? CVE-2024-38286 is an Apache Tomcat vulnerability wherein Apache Tomcat, under certain configurations on any platform, allows an attacker to cause an OutOfMemoryError by...
A/B Testing - How are sessions work in relation to browser windows, tabs, private/incognito windows?
legacy
Issue If I open a browser and visit a A/B testing page and do an action - is this considered one session? If I open a new window or tab and do it again, is it a same session or a different session? If I open a new...
How long does it take for the custom domain to be working in Liferay PaaS?
legacy
Issue After adding custom domains to the Liferay cloud service, how long does it take to reflect the changes? Environment Liferay DXP 7.4 Resolution For the custom domain to work as expected (redirecting...
Error 404 when trying to access Web Content & Document Media using a domain name
legacy Troubleshooting
Issue Error 404 when trying to access Web Content & Document Media using a domain name over the machine IP for the Liferay instance. Environment Windows Server 2019 using IIS Web Server Liferay...
Export Analytics DXP Entities is missing and is replaced by export-analytics-dxp-entities
legacy Troubleshooting
Issue We've observed that when accessing the Job Scheduler, the property 'Export Analytics DXP Entities', is missing. We see that 'export-analytics-dxp-entities' is available.  Is 'export-analytics-dxp-entities'...
How to handle "Connection Closed" Error with BLOB Type in Oracle DB?
Troubleshooting
Issue A "Connection closed" error occurs when handling BLOB type columns in Oracle databases using the getBinaryStream() method in Java, a known issue when attempting to read BLOB data in chunks after the...
Configured Highlighted Structures are not displayed
legacy Troubleshooting
Issue After configured Highlighted Structures in 2024.Q1, they are not displayed in Web Content Administration. Environment Quarterly Releases: 2024.Q1 Resolution This feature is under a Release Feature Flag in...
Embedding a custom Portlet into a Liferay Web Content Article
legacy How To
Issue How to embed a custom MVC portlet into Liferay Web Content Article Environment Liferay DXP 7.4 Resolution Liferay DXP offers a powerful Taglib with a special tag <@liferay_portlet["runtime"]>  , which allows...
Enabling SSO for our Liferay Console prevents logging in with email and password
legacy
Issue After enabling SSO for our Liferay Console, we are no longer able to log in with email and password.  Environment DXP 7.4 Resolution This is expected behavior, as per the Official documentation for SSO: "The first...
(Cloud) Spring Boot Client Extension fails with [invalid_token_response] An error occurred while attempting to retrieve the OAuth 2.0
legacy Troubleshooting
Issue We have a Spring Boot extension client that interacts with the Liferay APIs and that makes the OAuth2 challenge via OAuth2AccessToken oAuth2AccessToken =...
Password for LDAP and Liferay users should not expire
legacy Troubleshooting
Issue After integrating Liferay with the LDAP server for users, the passwords for the users are expiring after some time and are required to be reset again. Is there any way for the passwords to never...
Dynamic Data List Template
legacy Troubleshooting
Issue Users are unable to edit the Dynamic Data List Template in DXP 7.4 since the dynamic data List template editor is not visible Environment Liferay DXP 7.4 [all versions] Quarterly Release Resolution Users need...
How to redirect users accessing www.mydomain.com to mydomain.com in my PaaS environment?
legacy How To
Issue We need to implement a rewrite rule that change the URL in a client request from www.mydomain.com to mydomain.com. How should we proceed to configure this in our PaaS environment? Environment Liferay PaaS...
User is unable to login after enabling ModSecurity
legacy Troubleshooting
Issue After enabling ModSecurity, below error message is printing in the webserver log file, and due to this user is unable to log in: ModSecurity: Access denied with code 403 (phase 2). Matched "Operator `StrEq'...
ModSecurity Alert Notifications
legacy
Issue Users want to enable ModSecurity alert notification, so that, whenever there is any breach/alert an email notification is sent to the configured user.  Environment LXC-SM 2024.Q2 Resolution ModSecurity does...
Fragment Links point to Staging from the Live site
legacy Troubleshooting
Issue After publication, some of the buttons mapped directly to pages in my site are pointing to Staging instead of the Live site. Clicking on these links prompts users to log in to the Staging site. The links...
Redirection happening to Public Pages when URL is appended with numbers
legacy
Issue Liferay automatically redirects users to specific public pages when incorrect URLs ending with numbers are entered. This behavior leads to the unintended exposure of these public pages to all users. Steps to...
Staging publication fails with a duplicate entry on LayoutSEOEntry error
legacy Troubleshooting
Issue Staging publication is failing in my environment with the following UI error: An unexpected error occurred with the publish process. Please check your portal and publishing configuration. The...
Public access of database
legacy
Issue How users can enable public access to the database of their PaaS environment Environment Liferay self-managed (LXC-SM) Resolution Enabling even read permissions to the database is a huge security risk....
Asset Publisher's filter to structures doesn't work
legacy Troubleshooting
Issue When we try to filter to certain structures of web contents in the Asset Publisher's Source - Asset type configuration, we get the wrong web contents listed We expect the structures displayed in the...
Block the traffic based on the regions
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Is it possible to block the request on the site based on the...
Add Bulk products to the Cart
legacy How To
Issue Is there a way to add Bulk products to the cart using the Liferay API? Environment Liferay DXP 7.4 [all versions] Quarterly Release  Commerce 4.0 Resolution Liferay provides an API, from which it will help to...
Issue while adding, publishing and deleting the objects
legacy Troubleshooting
Issue Unable to add, publish, and delete the objects in Liferay. Below are the observed errors: 1. Uncaught (in promise) SyntaxError: Unexpected token '<', "<HTML><HEA"... is not valid JSON. 2. Failed to load...
Which database table should store the content of the paragraph fragment
legacy
Issue Where is the content of the paragraph stored in the database table? Steps to follow: 1. Start the server. 2. Navigate to the Site Menu > Pages. 3. Create a new page and publish it. 4. Edit the page and drag...
Using an Editor Config Contributor Client Extension in web contents
legacy Troubleshooting
Issue Apply a config contributor using a client extension to CKEditor in web content following the official documentation or the provided example does not show any changes in the web content editor....
A/B testing - How are unique sessions interpreted?
legacy
Issue How is a unique session interpreted? Environment Analytics Cloud Liferay DXP Resolution The user sessions have a window of 30 minutes since the first event has been sent when a user accesses DXP. In this...
Custom portlet renders the language resources as the key
legacy Troubleshooting
Issue Custom portlet renders the language resources as the key. What should we change in our code to render the language correctly? Environment Liferay DXP 2024.Q2 Quarterly Release Resolution There’s a workaround...
A/B Testing - Why is there a delay?
legacy
Issue We have an A/B test ongoing. Why is the data shown in Analytics Cloud with a significant delay? Environment Analytics Cloud Resolution We update the A/B Testing experiments daily so that is the cause of the...
Infinite redirects when a user logs in for the first time in a site with a custom theme
legacy Troubleshooting
Issue When a user logs in for the first time in a site with a custom theme applied, an infinite set of redirections happens and the following warning message appears in logs: [code_jsp:161] {code="500", msg="",...
Multi-Factor Authentication via SMS
legacy
Issue We want to set up MFA via SMS without using any external Apps. Is this possible with Liferay out-of-the-box? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution MFA by SMS is not...
Multi-step form using react client extension
legacy How To
Issue For a multi-step form, users typically use separate JSPs to handle redirection based on conditions. Now, there is a requirement to achieve the same functionality by using React. Environment Liferay DXP...