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Banner Slider restarts navigation after image selection
legacy Troubleshooting
Issue After uploading an image to a Banner Slider Fragment, the Banner Slider restarts the navigation to the first position. Environment Liferay DXP 7.3.X Resolution Please request a Hotfix with LPS-163496 to...
Slider restarts navigation after image selection
legacy Troubleshooting
Issue After uploading an image to a Slider Fragment, the Slider restarts the navigation to the first position. Environment Liferay DXP 7.3.X Resolution Please request a Hotfix with LPS-161282 to resolve the...
Exceptions when executing script in custom workflows
legacy Troubleshooting
Issue When for example, an email notification is being sent to a specific recipient through the label <scripted-recipient> as a result of an action in the workflow, an ScriptingException is thrown:...
All existing groups are imported from LDAP after logging in with a user
legacy
Issue After logging in with an LDAP user, all existing groups are imported from the LDAP server. In earlier versions (DXP 7.1 and DXP 7.2) only the groups to which the user has been assigned are...
Pagination works until a certain page but not for the remaining pages
legacy Troubleshooting
Issue Users are not displayed properly with delta value 5 Steps to reproduce : 1) Created 200 and more users  2)  Set 'Delta' value '5' Observed Behavior: No page is displayed if the user clicks '....' and then...
Webdav slow when uploading bulk content
legacy
Issue When we upload a large number of files in a hierarchical directory structure, it takes a lot of time even if the file sizes are small.   Environment Liferay DXP 7.3   Resolution When a User uploads many...
Limited amount of elements in Forms
legacy Troubleshooting
Issue We cannot create a form with over 28 elements, as when we attempt this scenario we are redirected back to the form list without any success and there is an error message is thrown in the logs.  ...
Can we bypass the limit of creating maximum 150 categories in a vocabulary?
legacy How To
Issue We can't put more than 150 categories in a vocabulary. Can we increase the limit somehow? Why is there a limitation anyway? Environment Liferay DXP 7.4 U79+ Resolution The limitation of 150...
Order is being placed irrespective of the quantity of product
Issue Steps to reproduce: 1. Create a site by using the minium site template. 2. Navigate to Products under Product Management. 3. Create a simple product. 4. Navigate to the SKU tab and provide the details >...
Error 500:INTERNAL_SERVER_ERROR, undefined is displayed
legacy Troubleshooting
Issue When using the fields Author, Modified Date, or Created Date as Default Sort in a View, an error message is displayed on the Object list view. Steps to Reproduce: 1) Navigate to Menu > Control Panel > Object...
Cluster scheduled job issues with Open ID Connect (OIDC)
legacy Troubleshooting
Issue A known issue related to clustering with environments using Open ID Connect has been identified wherein the number of scheduled jobs may be mismatched on each node. This may cause a performance impact, or a loss of...
No fragment link is shown on pages
legacy Troubleshooting
Issue Fragment editable links only work by default in English Steps to reproduce: 1. Start Liferay DXP-7.4-u22 2. Edit the home page 3. Add language selector to the page 4. Click on the Heading fragment on the home...
Automated backup failure due to Error 408 (Request Timeout)
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have identified an incident where a backup failure may occur on...
Complete page content is not visible while clicking on search result
legacy Troubleshooting
Issue Step to Reproduce: 1. Spin a Liferay DXP 7.4 u31. 2. Create one blank page named demo. 3. Place Asset Publisher on the newly created page. 4. Open the configuration of Asser Publisher by clicking on the Action...
Adding custom jar in module project as it gets remove after gradle refresh.
legacy Troubleshooting
Issue The custom jar is getting removed after the Gradle refresh. Environment Liferay DXP 7.0 and above Resolution Create a folder libs inside the module project and place the custom jar in it and add the below code in...
Can user preview web contents before publishing?
legacy How To
Issue Is there a way a CMS Author can preview web content before publishing it to production? Environment Liferay DXP 7.4 Resolution The preview feature is inside the action (3 dots) menu of the web content list. Steps to...
'User must first login through portal xxxxx' error when using WebDAV
legacy Troubleshooting
Issue When using WebDAV with an SSO, changing the password on your Liferay account causes the digest in the User_ table to be wiped and changed to null.   This causes the error "User must first login through the portal...
Create a new database user in Liferay Cloud: Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue While creating a new DB user, it gets self-deleted upon...
DXP 7.0 License not activated after deployment
legacy Troubleshooting
Issue After deploying the provisioned Liferay license, the Liferay bundle license is not activated and "This instance is not registered." error is thrown.  After going through the Activation Key Troubleshooting Guide,...
How to change Menu Display widget default display template
legacy How To
Issue When configuring a Menu Display widget the default display template can be changed. Environment Liferay DXP Resolution Can be changed through System Settings > Content and Data > Navigation > Navigation...
Fragments with Accent or Special Characters in Title Fail to Export
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to export a fragment with a name...
Searched text is not highlighted while using Wiki under configuration in search portlet
legacy Troubleshooting
Issue While searching for a content of Wiki Portlet in search tool having only Wiki as Current configuration, searched text is not highlighted. Steps to reproduce: 1. Start Liferay DXP 7.4 U30. 2. Create a wiki...
JQuery version is exposed
legacy
Issue Possible information leakage by disclosure of the used JQuery version in the loaded JS files. Environment Liferay DXP 7.0+ Resolution Hiding the version in JQuery is against the the license, where they...
Error Duplicate entry '0-3-925637128-com_liferay_product_navigation_user_personal_bar_w'
legacy Troubleshooting
Issue The following error is being reported in the logs multiple times: ERROR [http-nio2-8080-exec-132][JDBCExceptionReporter:234] Duplicate entry...
Asset Publisher Does Not Display Content When Filtered by Dynamic Collection and Language Is Changed
legacy Troubleshooting
Issue When creating a dynamic collection in a specific language and using that collection as a filter in Asset Publisher, the page does not display the content when the language is changed to a language other...
Import .lar name display as 'Untitled' after successfully upload .lar from import section
legacy Troubleshooting
Issue LAR imports are all named 'Untitled' Steps to Reproduce: 1) Navigate to Menu > Publishing > Export 2) Export a LAR of the site 3) Go to Menu > Publishing > Import 4) Import the LAR of the site Expected...
Blog posts with images in Webp format cannot be published
legacy Troubleshooting
Issue When trying to publish blogs with images in .webp format, an error is displayed in the UI and the publication is not carried out. Environment Liferay DXP 7.3.X Liferay DXP 7.2.X Resolution Please request a...
Error when embedding videos on blog using TinyMCE
legacy Troubleshooting
Issue When trying to embed videos in blogs using TinyMCE, using the files present in documents and media, the video is not embedded, with a gray screen. Environment Liferay DXP 7.2.X Resolution Upgrade to Liferay...
Stop Elasticsearch from analyzing words that are a company's proper name
legacy How To
Issue We would like Elasticsearch to stop analyzing words that are the company's proper name. For example, if our company is called "Smiths" we want to avoid Elasticsearch to analyze that word and drop the trailing 's'...
Session not carried over when navigating between a domain with and without "www"
legacy
Issue Sometimes, the behavior when accessing a domain with www and without www are not the same For example, even if a user is logged in when accessing a domain with www pre-pended to it, when the user access the...
Headless Endpoint WorkflowInstance Change Transition Not Working
legacy Troubleshooting
Issue When trying to use endpoint '/o/headless-admin-workflow/v1.0/workflow-instances/{workflowInstanceId}/change-transition' to approve and reject workflow tasks using the headless endpoint we are getting 400...
Defining file extensions for Document Library documents
legacy How To
Issue Is it possible to define what file extensions are allowed to upload into Document Library? Environment DXP 7.1+ Resolution This configuration is done through UI : Control Panel -> System Settings -> Documents...
How to recover patching-backup.zip
legacy Troubleshooting
Issue How to proceed if patching-backup.zip is lost. Environment Liferay DXP Patching Tool Resolution In the event that this issue does occur, the following workaround can be used for general cases: Download a...
Error 425 Can't open data connection for transfer of "/" when trying to connect to a ftp from cloud
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to download a file via ftp from Liferay...
The Paragraph field disappears from the Form after failing CAPTCHA verification
legacy Troubleshooting
Issue The Paragraph field will disappear if submitting the Form with failed CAPTCHA verification as the following screenshots. Before submitting: After submitting: Environment Liferay DXP 7.1, 7.2 Resolution This was fixed...
Is Liferay vulnerable to CVE-2023-29017: Critical RCE vulnerability in VM2 Sandbox library?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue As a customer should I mitigate the risks imposed by...
Adding aria-label attribute to links in paragraph fragments
legacy
Issue We should have an option to add "aria-label" attribute to the <a> tag, when adding a link into an out of the box paragraph fragment used on a page: <a href="https://www.google.com" rel="noopener...
Adding role attribute to tables in CKeditor
legacy Troubleshooting
Issue At Content & Data > Web content, create a new web content and add a table in it In the table properties there is no option to add a role Expected result: role="presentation" can be added to tables, therefore...
How can I find valid Workspace Product Keys to configure for liferay.workspace.product in gradle.property?
legacy How To
Issue What "product keys" are valid to configure for the liferay.workspace.product= property in gradle.properties? How can I select the proper "product key" value for Liferay Workspace? Environment Liferay Workspace DXP...
Login fields are greyed out in 7.4 after upgrade with dl.store.impl specified in 7.4 upgrade tool
legacy Troubleshooting
Issue After setting dl.store.impl= in portal-upgrade-ext.properties and using the upgrade tool to upgrade from 7.0 to 7.4, login fields are greyed out in 7.4. Environment 7.4 Resolution Double check your upgrade...