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Suggestion for troubleshooting/debugging document preview generation problems
legacy Troubleshooting
Issue Document previews do not seem to be generated, we keep seeing the "Generating preview will take a few minutes" message. No errors in the logs. How can I troubleshoot or get more logs about what is happening during...
Maximum number of attempts to create a unique file name
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
How to change Menu Display widget default display template
legacy How To
Issue When configuring a Menu Display widget the default display template can be changed. Environment Liferay DXP Resolution Can be changed through System Settings > Content and Data > Navigation > Navigation...
Remote App is not being Published to the Remote (Live) Server
legacy How To
Issue When attempting to publish a Remote App from Staging to Live in DXP 7.4, the App is successfully sent to the Remote Server and .js and .css files can be seen in Documents and Media. However, after...
Loading a module to nginx
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to load a module for restricting IP accesses...
LDAP users are not being added to portal upon sign in and cannot sign in
legacy Troubleshooting
Issue LDAP users not getting created upon sign in, preventing authentication and resulting in errors similar to: ERROR [https-jsse-nio-8443-exec-1][AutoLoginFilter:256] Current URL /portal/ generates exception:...
Navigation showing wrong page hierarchy
legacy Troubleshooting
Issue After creating public and private pages in DXP 7.3 and then creating a Master Page Template Design and a Display Page Template Design with the private pages, you should be able to see private pages in the...
Symantec reporting Analytics Cloud URL as malware
legacy
Issue https://osbasahbackend-ac-europewest3.lfr.cloud is being categorized as a security risk by Symantec the following URLs may also be affected by this https://osbasahbackend-ac-southamericaeast1.lfr.cloud...
Liferay Learn (learn.liferay.com) is not loading properly or looks distorted
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay Learn (learn.liferay.com) is not loading properly and...
Fragments with Accent or Special Characters in Title Fail to Export
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to export a fragment with a name...
Searched text is not highlighted while using Wiki under configuration in search portlet
legacy Troubleshooting
Issue While searching for a content of Wiki Portlet in search tool having only Wiki as Current configuration, searched text is not highlighted. Steps to reproduce: 1. Start Liferay DXP 7.4 U30. 2. Create a wiki...
Users see the message "Redirecting to your identity provider" before redirecting to OKTA login screen
legacy Troubleshooting
Issue The guest user observed the message "Redirecting to your identity provider" showed up before the OKTA user login screen showed up. The behavior just happened after upgrading the environment to 7.4 Update 56. We don't...
How to delete the web content article version via groovy script?
legacy How To
Issue Users need to delete the web content article version with the help of the groovy script. Environment Liferay DXP 7.4 Resolution Please Note:  The below script is only a template that is meant to serve as a...
Unexpected Search Behavior when Using Search Blueprint
legacy Troubleshooting
Issue Search facet widgets ignore the "Allow Empty Searches" option when used in conjunction with a Search Blueprint. When a search page is configured with Search Blueprint, search facets are being populated with...
How to restrict the commerce search bar?
legacy
Issue  Is there any way to configure the commerce search bar to, for example, only work with Catalog results? Environment Liferay DXP 7.4 Commerce Resolution Currently, it's not possible to restrict the commerce...
Selecting more than 20 categories in the product filter gives the ElasticsearchStatusException
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4  2. Navigate to the Global Site > Categorization > Categories. 3. Create more than 20 categories. 4. Now, navigate to Products > Click on FILTERS. 5. Select all...
Blog view count is not increasing while selecting the specific page template
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay 7.3 SP3. 2. Create a new blog entry. 3. Deploy the blog on the page. 4. Now, create a new Display Page Template. By navigating to Design > Page Templates > Display Page...
Error Duplicate entry '0-3-925637128-com_liferay_product_navigation_user_personal_bar_w'
legacy Troubleshooting
Issue The following error is being reported in the logs multiple times: ERROR [http-nio2-8080-exec-132][JDBCExceptionReporter:234] Duplicate entry...
Can I export Custom Events statistics from Analytics Cloud?
legacy
Issue I created some Custom Events in my Analytics Cloud workspace. I can see the Event Analysis when I navigate to Touchpoints > Events I see no option to export the data. Is it possible to do that somehow?...
After patching, all publications in flight are outdated.
legacy Troubleshooting
Issue After updating our fix pack level, all publications in flight are outdated. Steps to reproduce the issue: Add new Publication called "lmp_excel_upd" Update Web Content in that Publication "lmp_excel_upd" for...