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Video loads multiple times on page refresh/ page navigation
legacy Troubleshooting
Issue When a video is added to the page and the page is refreshed, the video gets loaded multiple times which is ultimately impacting the performance of the page. Steps to reproduce: 1. Go to Documents and...
Client Extension Batch Not Inserting Object Entries
legacy Troubleshooting
Issue We have a batch client extension to deploy List Definitions and Object Definitions, and we tried to use the same batch CX to insert object entries for an object definition. However, the batch seems to ignore the...
ERROR [SystemExecutorServiceUtil-5][BundleBlacklist:198] Unable to uninstall org.eclipse.osgi
legacy Troubleshooting
Issue After restarting the server, the system shuts down and displays a 503 error. The following error appears in the logs: 2024-11-29 22:12:03.912 ERROR [SystemExecutorServiceUtil-5][BundleBlacklist:198]...
Database Upgrade from Liferay 6.2 to DXP 2024.Q4 Fails on Oracle 19
legacy Troubleshooting
Issue When upgrading from Liferay 6.2 to DXP 2024.Q4 quarterly release using the `db_upgrade_client.sh` script, the process fails with the following error: Type change is not allowed when altering column name. Column...
REST Builder fails after upgrading to DXP 2024.Q1.5
legacy Troubleshooting
Issue: We have observed that the REST Builder is failing after upgrading from DXP 2023.Q4.4 to DXP 2024.Q1.5, and the following error occurs: The liferay.workspace.docker.image.liferay property is...
When a virtual instance is created via a headless API, the admin user's email address changes
legacy Troubleshooting
Issue When a virtual instance is created via a headless API, the admin user's email address changes. Environment 2024.q2.2 Resolution Update to 2024.q3+ or implement a portal property as a workaround: Set...
What is the use of XML files in logs folder?
legacy
Issue Users can find two sorts of files in the liferay-dxp/logs folder .log and .xml. What is the purpose of XML log files? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution XML log file...
'OutOfMemoryError' during PDF preview generation
legacy Troubleshooting
Issue  Application nodes frequently crash. The following error appears in the logs: ERROR [liferay/document_library_pdf_processor-1][PDFProcessorImpl:795] java.util.concurrent.ExecutionException:...