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Unable to search orders in the submission page
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a Minium Site and perform a full reindex. 3. Navigate to Commerce > Channels and edit the Minium Channel. 4. Set 'Buyer Order Approval Workflow' to the default Single Approver workflow. 5. Navigate to the 'Catalog' page. 6. Add...
The structure cannot be deleted because it is required by one or more structure links error
legacy Troubleshooting
Issue Position error in the message after deleting a Field Set linked with a process at Manage Field Sets page, showed misaligned, sloppy, and confusingly, with a white box in the background. Steps to Reproduce: 1) Navigate to Open Menu >Content & Data > Kaleo Forms Admin 2) Add a new...
The page title size and place are not working with long texts
legacy Troubleshooting
Issue When using a long page title, the text is overlapping the other elements on the published form. Steps to Reproduce: 1) Navigate to Content & Data > Forms 2) Create a new form 3) Add any field 4) Add a long title to the page 5) Publish the form 6) Open published form Expected...
There is no length restriction on the Name and Description of Web Content template
legacy Troubleshooting
Issue Name and Description don't have a length restriction Steps to reproduce: 1) Navigate to Content&Data> Web Content> Templates 2) Create a new Template Observed Behavior: Name and Description don't have length restrictions. Expected Behavior: Name and Description should have length...
Install Tomcat Manager to a Liferay Bundle
legacy How To
Issue Tomcat Manager is a native application in the default Tomcat bundle but is not included in the Liferay Bundle You need to add Tomcat Manager   Environment DXP 7.3   Resolution Follow this steps to install Tomcat manager in the existent Liferay Bundle. Download a Tomcat server from...
Error Accessing Notifications in Liferay 7.4
legacy Troubleshooting
Issue User encounters below error when trying to access notifications: WARN [PortalImpl:1013] Redirect URL <URL> is not allowed Steps to reproduce: Navigate to Control Panel->Configuration->System Settings Under Content and Data, select Pages Under Virtual Instance Scope, select Redirect...
SSO at site level
legacy
Issue Is there any OOTB option to configure SAML for two sites on the same instance? Whether creating a new instance for a site would help to configure SAML? Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Is there any OOTB option to configure SAML for two sites on the same...
Workflow tasks shows deleted commerce order
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using the 'Minium site template'. 3. Navigate to 'Channel'. Select the single approver workflow for buyer order workflow. 4. Go to the Catalog and Submit an Order for approval. 5. Open 'My workflow tasks' and assign the...
The preview component of the Info Panel shows a broken image preview
legacy Troubleshooting
Issue Invalid preview for non-image files in Info Panel Steps to reproduce: 1) Upload a non-image file to Documents and Media, such as; a PDF file 2) Navigate to the Content Dashboard in Menu > Applications 3) Click the info icon in the row of the uploaded file (appears on hover)...
When a file is not uploaded, the upload field throws a validation error, even if it is not required
legacy Troubleshooting
Issue The form is not submitted correctly Steps to reproduce: 1) Create an object with the text field required 2) Create an object with an upload field NOT REQUIRED 3) Create a new content page 4) Add a Form container 4.a) Map it to the object created before 5) Add a text field 5.a) Map...
Unable to add Product Display Page inside channel
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using a 'minium site template'. 3. Navigate to channels. 4. Click on the 'Product Display Pages' tab.  5. Click on the "+" button and add the product display page. Expected Behavior: User must be able to add the product...
NullPointerException in Knowledge Base Search widget
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a page and add a 'Knowledge Base Search' widget on the page. 3. Input any keyword into the search bar and hit Search. Expected Behavior: Knowledge Base search must work properly and show the result. Actual Behavior: Knowledge...
User cannot configure priority with negative values ​​within actions on a workflow nod
legacy Troubleshooting
Issue User cannot configure priority with negative values within actions on a node as in previous versions of the portal Steps to Reproduce: 1) Navigate to Open Menu > Workflow > Process Builder 2) Add a new process 3) Click on start or end node 4) Click on actions 5) Try to define a...
User can Import a non XML file to Process Builder
legacy Troubleshooting
Issue User can Import a non XML file to Process Builder Steps to Reproduce: 1) Navigate to Open Menu > Workflow > Process Builder 2) Add a new process by importing a .pdf file Expected Behavior: Should not be possible to import a file different from XML Observed Behavior: The user can...
Required alert is displayed on Name and Label fields
legacy Troubleshooting
Issue Required alert is displayed on Name and Label fields when only the Label field is blank for Object and Object Field Steps to Reproduce: 1) Navigate to Objects 2) Click to create an Object 3) Leave only the Label blank 4) Try to save 5) Do the same for Object Field Expected...
No products were found
legacy Troubleshooting
Issue Steps to reproduce: 1. Create a site by using the 'minium site template'. 2. Navigate to Site Builder > Pages > Create a page. 3. Add the 'search result' widget on the page. In order to see the product. Expected Behavior: The products must be shown in the search result. Actual...
Custom field values are not saving for Document Folder
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Log in as admin. 3. Navigate to Custom Fields under configuration. 4. Select 'Documents Folder'. 5. Create a new custom field for the document folder. 6. Click on the "+" icon. Select 'Text Area' and give any name in the field. 7....
Number of categories limited to 150 by default
legacy How To
Issue In Liferay 7.4 the maximum number of categories per vocabulary has been limited to 150 by default, because of performance issues. This was implemented in LPS-118305  Environment Liferay 7.4 Resolution A new configuration has been added so that the users can limit the number of...
Workflow task notification is not showing the changes with respect to expire date/display date
legacy
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Log in as admin. 3. Enable Single Approver Workflow for Web Contents. 4. Create a new web content article. 5. Edit the Article and change the Expire Date. 6. Send the modification for Review. 7. Assign the Workflow task to yourself....
Fragment Configuration Breaks Form Display
legacy Troubleshooting
Issue In 7.3 SP3, Changing a configuration setting that changes the applied CSS class on the fragment <div> causes the Form in the drop zone to be added twice, which results in the form not displaying at all. The following warning is displayed in the browser console with its...
Displaying and playing video files
legacy Troubleshooting
Issue Looking for a scenario for the video popup displaying and playing video files on video file upload.    Environment Liferay DXP 7.3 Liferay DXP 7.4   Resolution By default, Documents and Media don’t generate previews for audio and video files. Using Liferay’s Xuggler integration,...
Error Reading Image File in Liferay Document Library
legacy Troubleshooting
Issue I am getting the following error in the console log for an unidentified image: ERROR [https-jsse-nio-443-exec-7][ImageImpl:69] Error reading image 54130 com.liferay.document.library.kernel.exception.NoSuchFileException: {companyId=0, repositoryId=0, fileName=54130.gif,...
Enabling information about server errors in the JSON response
legacy Troubleshooting
Issue There is no error messages from api json services. How to manage the serialization and access to  Json services In Liferay Portal 6.2 or DXP7.0 the server response is serialized and shows information related with server errors but now their are empty. Environment Liferay DXP...
How to set a maximum number of web content versions available
legacy How To
Issue How to store a certain number of articles to save space or improve performance Environment Liferay DXP 7.3, 7.4 Resolution This number is defined from Control Panel -> System Settings -> Web Content Virtual Instance Scope -> Web Content -> Journal Article Maximum Version Count    ...
How to download the files attached to forms
legacy Troubleshooting
Issue A user with every permissions related with forms is unable to download the attached files Cannot find the download option in the form attached files list. Environment Liferay DXP  Resolution These form attached files are now part of the document library, so in order to access them,...
Video added in fragment not autoplaying on first page load
legacy Troubleshooting
Issue A video added through the Video URL fragment on a content page (external URL or Document Library URL) configured as follows: Muted: false Autoplay: true Is not autoplaying on first page load/with unauthenticated users. Once you interact with the page (by logging in or clicking on...
Changing the Master Template leads to Error: Your request failed to complete.
legacy Troubleshooting
Issue Changing the master template triggers: “Error: Your request failed to complete.” Error trying to assign an alternate master template to a web content article. Environment DXP 7.4 Resolution This can happen when assigning an alternate master template to an existing web content...
Use Custom certificate and Let's encrypt at same time in different domains
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to have some domains with custom certificates and others using provided Let's Encrypt certificates. Is it possible setting...
Style Book cannot be created or updated after upgrading to Update 4
legacy Troubleshooting
Issue I get the following error message when a new Style Book is created or an existing one is edited: ERROR [http-nio-8080-exec-6][JDBCExceptionReporter:234] Batch entry 0 insert into StyleBookEntryVersion (mvccVersion, ctCollectionId, version, uuid_, styleBookEntryId, groupId,...
Deployment issues using the App Manager in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You upload an application/plugin using the App Manager in DXP and you only see that it is deployed in only one instance, and from...
How to read translations from resource bundles by providing the language keys.
How To
Issue I would like to read translations from resource bundles by providing the language keys. Environment Liferay DXP 7.4 Resolution You can read translations from resource bundles by providing the language keys by utilizing languateUtil variable injected into freemarker templates. The...
Customize widget appearance when using Liferay's sharing URL
legacy Troubleshooting
Issue Accessing to a widget's configuration -> Sharing tab, we can get a code snippet to share that widget in an external page. Once we share it externally, sometimes the appearance of that widget might not be as expected. Why and how to change it? Environment Liferay Portal and Liferay...
How to access User object when overriding user-portrait taglib
legacy How To
Issue In Liferay Portal 6.x we made use of user-display taglib in order to show current user's image on screen. However, in Liferay DXP 7.x we are using user-portrait taglib, which actually includes a page.jsp.readme file in order to help being overriden. How can we access User object...
Avoid storing cookies generated by Google Analytics
legacy How To
Issue When Google Analytics is enabled in Liferay cookies like _gid and _ga are stored in browser session. How can we avoid storing these cookies? Environment Liferay DXP (any version) Resolution In 2024.Q1, Liferay has released an easy-to-use mechanism to allow third-party cookie...
Adding passive listeners to jQuery
legacy How To
Issue When running audit with Google Pagespeed is common to find a recommendation about implementing passive listeners for jQuery. How can we do this? Environment Liferay DXP (any version) Resolution Since jQuery is deprecated, and actually is disabled by default since Liferay DXP 7.3,...
Using the iFrame tags for a video file downloads the file instead of embedding it when using Blogs
legacy Troubleshooting
Issue If the iFrame tag is used to embed a video (.mp4) file within Blogs, the file is downloaded, instead of being embedded to be played.   Environment Liferay DXP 7.3   Resolution According to the documentation for iframe, the iFrame tag is best used for embedding PDFs and external...
Email Notification of Web Content
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What are some of the email notification features for web content?...
About specifying standard fonts
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue What are the standard fonts used in Liferay? Environment DXP 7.4 solution...
Category missing or disappeared in production
legacy Troubleshooting
Issue We noticed that a certain category disappeared from production. How can we find it or restore it? Environment DXP 7.3 Resolution Depending on your log level settings, your logs may show when and how it was deleted. You can find out more about log levels in the following article:...
ClusterName is not mandatory while configuring remote ES
legacy
Issue Cluster name is not mandatory to add in 'com.liferay.portal.search.elasticsearch7.configuration.ElasticsearchConfiguration.config' file while making remote ES connection with Liferay Environment Liferay DXP 7.4 Resolution In Liferay 7.4, the cluster name field is only used to name...
Issues with downloading a zip file containing special characters
legacy Troubleshooting
Issue When we want to download a "bulk" file (.zip file) from Liferay's Documents and Media and the included content contains any special characters (e.g.: ö, ü, ä etc.), there are different issues depending on the OS we use: Windows: An extra folder is added with a corrupted name...
Instance Name is automatically appended to Child Sites
legacy
Issue The title of a Liferay instance is being appended to the page titles of its child sites: <title>Page title - Site title - Instance title</title> Is there any out-of-the-box way to hide it on all sites as well as on a particular site so the title looks like this? <title>Page title -...
Failed to verify signature and/or establish trust using any KeyInfo-derived credentials
legacy Troubleshooting
Issue SAML has abruptly stopped working, and no user can log in. The Liferay console contains the following errors: DEBUG [ajp-nio-172.1.129.26-8080-exec-351][BaseSignatureTrustEngine:200] Attempting to establish trust of KeyInfo-derived credential DEBUG...
Form's fieldReference name in the ddmforminstancereport entity
legacy How To
Issue The modified value of the FieldReference field of forms should also be updated in the database ddmforminstancereport entity once the user modified on form's UI. Steps to reproduce: 1) Create a form 2) Add a 'Text' field 3) Navigate to the 'Advanced' tab of this field 4) Change text...
How to translate links for the Button fragment?
legacy How To
Issue If you add a button to a page with a link /home, switch the language to another one, change the  button's link to /de/home, then switch back to the original language, the link cannot be translated, it only contains the last change no matter what language was used. Environment DXP...
Why is the Site's Unique Visitors number is different from the Individuals' Known number?
legacy
Issue On Sites > Overview. I can see that there are a certain number of unique visitors. But this number is not equal to the number in the Individuals > Overview > Known section. Is there a difference between these values? How are these calculated? Environment Analytics Cloud Resolution...
How to find language keys?
legacy How To
Issue I cannot find certain language keys. How can I find them? Environment DXP 7.0+ Resolution There are multiple ways to find keys. Based on the Translation  Go to our translation platform, Crowdin Join the project (this may take some time to be accepted) Browse our translations and...
How to check user status in Database
legacy How To
Issue How to check user status in the Database Environment Liferay DXP 7.2 Resolution You can find the table named 'user_' and the column named 'status' that represents the status of users, a value of 0 means 'Active', and 5 means 'Inactive'.   , content:...
What are the Update permissions in a page's Permissions menu?
legacy
Issue At Site Builder > Pages > ⋮ next to a page > Permissions, there are new permissions starting with the word Update. What do these do? Where can I find the documentation for this? Environment DXP 7.4 U26 and above Resolution Previously, permissions were handled at a content page...
Deployment timeout when deploying backup service
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Under certain circumstances, a new deployment fails with a timeout message around the 30 minute mark: Deployment timeout in 30m 13s...
Category cannot be moved due to the error: "ORA-01795: maximum number of expressions in a list is 1000"
legacy Troubleshooting
Issue We have lots of categories and subcategories. When we try to move one, we get the following error: 2021-12-08 07:35:08,104 ERROR [JDBCExceptionReporter:234] ORA-01795: maximum number of expressions in a list is 1000_ [Sanitized] 2021-12-08 07:35:08,108 ERROR...
Large page tree loads slowly and consumes too much memory
legacy Troubleshooting
Issue If we create a page tree with lots of pages and subpages using the attached script. When a user views the page tree, the UI becomes unresponsive, the browser takes up a lot of memory and the page becomes unusable. Environment Liferay DXP 7.3 Resolution Upgrade to Update 4 It is...
Audience Targeting issue: CT_AU_ANONYMOUSUSER table is populated in the database
legacy Troubleshooting
Issue I have an issue with the CT_AU_ANONYMOUSUSER table. It is populated and updated in the database even though there is no user activity. Environment Liferay DXP 7.0 Resolution There is an issue with the records being consistent in their presence in DB but inconsistent with the...
OutOfMemory: Metaspace Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes on the logs appears below error Caused by: javax.servlet.ServletException: java.lang.OutOfMemoryError: Metaspace This is...
Does CVE-2022-34305 affect Liferay?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Does CVE-2022-34305 affect Liferay? Environment Liferay DXP 7.0+ solution...
How to change the value of padding of basic components in DXP 7.3
legacy How To
Issue      The default value of padding of basic components is 3px in DXP 7.2, but it changed from 3px to 0px after upgrading to DXP 7.3. Environment Liferay DXP 7.3 Resolution In DXP 7.3, the way styles are applied to fragments is upgraded, and the default values for padding default to...
Custom event data sent to Analytics Cloud is not shown on the UI
legacy Troubleshooting
Issue Custom event data is sent to Analytics Cloud using Javascript code. When I view the custom events in the workspace, I cannot see them. There is no response in the console tab either. Environment Analytics Cloud Resolution Please check your code if it fits our documentation:...
How to specify fonts to be used in Liferay
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue Can I specify the fonts to be used on the site? Environment DXP 7.4...
Portal prints error stacktrace on the browser, disclosing technical information
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When navigating some incorrectly crafted URLs (ex.:...
How to exclude precompiled JSP files from the original module when extending modules?
legacy Troubleshooting
Issue After implementing and deploying an extended module, changes in JSP files are not shown. When extending modules, how can I prevent precompiled original JSPs from being included in the resulting JAR? Environment Liferay DXP 7.0+ Resolution Note: Customization with Ext projects is...

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