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com.liferay.portal.kernel.exception.LocaleException occurs during upgrade
legacy Troubleshooting
Issue I am receiving the following locale exception error when upgrading my database:  ERROR - Failed upgrade process for module com.liferay.layout.admin.web com.liferay.portal.kernel.upgrade.UpgradeException: com.liferay.portal.kernel.exception.LocaleException ... Caused by:...
Understanding the 'locales.enabled' property and the Instance Settings language configuration
legacy
Issue There is a portal property to specify the locales that are enabled by default: locales.enabled. However you can change that from Control Panel > Instance Settings > Localization. How that portal property and that instance setting interact with each other? Environment Liferay DXP...
What are the conditions to decide if a page inherits its theme?
legacy
Issue The UI allows you to determine whether a page inherits its parent's theme or has a custom theme applied. However, the Layout table does not contain a field specifying theme inheritance. Then, what criteria are used to determine theme inheritance for a page? Environment Liferay DXP...
Product Description contains HTML elements
legacy Troubleshooting
Issue When searching products, the product description contains HTML elements. Steps to Reproduce: 1. Create a site using the Minium accelerator. 2. Navigate to Commerce > Product Management > Products 3. Open Brake Fluid and click Publish 4. From the Catalog page, type "brake" using the...
Not all the subCategories are shown when empty search performed
legacy Troubleshooting
Issue When empty search performed not all the available subCategories are shown under a certain Category. Environment Liferay 7.4+ Resolution At your search facets, select configuration of the Category facet and change the value of Max Terms. This value limits how many categories are...
OpenID Connect Client Secret field must be filled
legacy Troubleshooting
Issue I configured an OpenID Connect Provider Connection. When I try to login using the OpenID  Connect Client Name, I get an internal server error. In logs, a java exception is thrown: WARN [http -nio-8080-exec-2][PortalImp1:6018] The client secret must not be null...
Checking for missing files in the Document Library as a result of File Store Migration
legacy Troubleshooting
Issue If Document Library files are missing after performing a File Store Migration, can the missing files be identified?   Environment Liferay 7.4   Resolution The following Query may be able to check for what is missing from the Document Library The logic is that the the path_ column...
How to determine when a certain ddmfieldattribute record was created?
legacy How To
Issue I am  writing a Groovy script to remove certain sensitive data created before a specific date, so that the Liferay database can be shared with support . One of the tables that contains sensitive data is DDMFieldAttribute. As this table has no createDate column, it's not clear how I...
Duplicate account details are visible to user
legacy Troubleshooting
Issue The admin user needs to place an order on behalf of B2C and B2B customers who have different accounts. While impersonating users simultaneously in the same browser, duplicate account details are visible. Steps to reproduce: Create Minium Site Create 2 users with diff 2 accounts...
Creating and Editing a Web Content Structure in Partitioned DB Results in Error
legacy Troubleshooting
Issue Creating and Editing a Web Content Structure in a Virtual Instance in PaaS or a database partitioned environment results in an error like below ERROR [http-nio-8080-exec-1][BundleSiteInitializer:635] null com.liferay.portal.kernel.exception.SystemException:...
Virtual product order status and tax
legacy How To
Issue Require the following with the virtual product: No need for user personal data and would like to remove it for checkout. The order status should moved to completed status directly after the payment. Environment Liferay DXP 7.4  Commerce 4.0 Resolution  NOTE: The following...
Why do I experience slowness after Liferay 7.4 2023.q4?
legacy Troubleshooting
Issue User experiences a slowness in the Liferay 7.4 Q1+ while they check the below query: SELECT COUNT (*) AS col_0_0_ FROM PortletPreferences portletpre0_ WHERE (portletpre0_.ownerType = ?) AND (portletpre0_.plid = ?) AND (portletpre0_.portletId = ?) AND portletpre0_.ctCollectionId = 0...
Click-to-Chat Bubble Disappears When Navigating to Other Pages
legacy Troubleshooting
Issue Click-to-Chat bubble disappears if I change to a different page. The page needs to be reloaded for the click-to-chat bubble to appear. During conversation in click-to-chat bubble, the conversation disappears when navigating to another page. Environment 2023.q4 Zendesk Web Widget...
Why is Jenkins build failing with SynchronousResumeNotSupportedException?
legacy Troubleshooting
Issue We are facing an issue where the builds are failing and we are getting the below error:  org.jenkinsci.plugins.workflow.steps.SynchronousResumeNotSupportedException: Resume after a restart not supported for non-blocking synchronous steps at...
Can we hide the External Video Shortcut option?
legacy How To
Issue We want to hide the above-mentioned option from the Documents and media because we don't want our users to be able to add videos, can we do it somehow? Environment Liferay DXP 7.4+ Resolution It is not possible to hide the external video shortcut for regular users with the current...
Is there any risk to remove the SystemEvent table entries while using Staging?
legacy Troubleshooting
Issue I would like to remove all entries from the SystemEvent table using the approach from this article. Environment Liferay DXP 7.0+ Resolution The Site Deletions must be published before the property staging.system.event.max.age=1 is active and removes all entries.,...
Theme is not persisting in site templates
legacy Troubleshooting
Issue When a user creates a new site template and configures a custom theme, it is redirected to the 'classic theme' when a new site is created using that template. Steps to reproduce: 1. Start Liferay 2024.Q2.0 2. Navigate to Site Administration -> Click on Site Templates and create a...
Error on SecRuleEngine ${LCP_WEBSERVER_MODSECURITY}
legacy Troubleshooting
Issue Issues with Websever relating to Modsecurity: ERROR 'SecRuleEngine ${LCP_WEBSERVER_MODSECURITY}' was not declared on /etc/nginx/modsec/modsecurity.conf file Environment 7.4, Quarterly Release Resolution This is a misleading error. Typically, ModSecurity can be enabled and...
Override default freemarker error template
legacy How To
Issue You need to change the default behavior of the default freemarker template showing the entire error code and want to show a different template instead Environment Liferay DXP 7.2+ Resolution Even though you’re using the RETHROW option an error message shows whenever the template...
How to redirect from HTTP to HTTPS domain
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When user hits the 'http://example.com' it should be redirected to the 'https://example.com' URL. Environment Liferay PaaS Resolution...
Framework Event Error after installing Liferay Reports App
legacy Troubleshooting
Issue After installing the Reports App in Marketplace, the bundle starts with the following errors in the logs and the Reports App is not available. ERROR [Framework Event Dispatcher: Equinox Container: de1f461e-8a23-43ec-a6b7-9a3043cdaa93][Framework:56] FrameworkEvent ERROR...
Can't add a new admin or requester to our project
legacy Troubleshooting
Issue We tried to add a new user to our Zendesk project but they still can't access the tickets Environment Zendesk Resolution You should check if you have support seats left available, if they are full, you should contact your sales representative requesting to increase the support seat...
Why do I get PortletDataException when trying to delete a Site?
legacy Troubleshooting
Issue When I try to delete a Site, I am getting the following error (full stacktrace attached): ERROR [http-nio-7080-exec-4][GroupLocalServiceImpl:4161] Unable to delete data for portlet null in group 2934490 com.liferay.exportimport.kernel.lar.PortletDataException: No...
Cloud Console email verification gives an invalid email error
legacy Troubleshooting
Issue When I click on the Accept Invite link in the email to verify my email address to access the DXP Cloud Console, I receive the following error: Invalid email. How can I log in? Environment Liferay SaaS Liferay PaaS Resolution This is likely due to some characters that are in your...
Search results do not display blank strings for empty records
legacy
Issue When searching web content created from a structure, the results do not return blank strings for empty fields. Instead, search ignores them by either returning null or nothing at all(e.g. missing element in an array).   Environment DXP 7.3 DXP 7.4 Resolution The described behavior...
I cannot comment, vote or subscribe to Jira tickets
legacy
Issue I would like to follow Feature Request tickets in Jira. I used to be able to vote, subscribe to Jira tickets or even leave a comment but I cannot do this anymore.   Environment Jira   Resolution This change happened during Jira Cloud migration and that's why your account has a...
Can Liferay be affected by the CrowdStrike Falcon Agent Issue?
legacy
Issue There has been an issue impacting Azure Virtual Machines running Windows Client and Windows Server with the CrowdStrike Falcon agent recently The issue begain around 19:00 UTC on July 18, 2024 and cauess affected VMs to encounter a bug check (BSOD)and become stuck in a restarting...
PatchFileStructureException: Could not find hotfix.json or hotfix.sign
legacy Troubleshooting
Issue In some circumstances, users are unable to install the hotfix in their environment. The cause is often due to the incompatibility of the patching tool version. Sometimes, users receive the following error line:  Problem occurred during the parsing of the hotfix:...
Liferay PaaS - How many custom SSL Certificates can we use?
legacy
Issue We want to upload our own custom SSL Certificates. How many custom certificates can we add?   Environment Liferay PaaS   Resolution As documented in Network Configuration for PaaS, you can upload maximum 14 of your own certificates. This is a hard limit imposed by the service...
Strange characters appearing in Control Panel
legacy Troubleshooting
Issue We are observing a strange behavior in the system, where many fields display strange values, such as "   ", in both System Settings and Instance Settings. We are also seeing the following WARN in our logs: WARN [main][MainServlet:229] The default JVM character set...
New Users Are Not Being Indexed, But Exist in the Database
legacy Troubleshooting
Issue After upgrading to 7.4, users are not being indexed, but we are able to see them in the database. New users are unable to login and are not searchable within the portal. Admin is unable to search new users to add them to groups or roles. Environment Liferay DXP 7.4 & Quarterly...
Cannot use Iframe in Web Content Article
legacy Troubleshooting
Issue Cannot use Iframe tag in Web content article source, because it automatically adds sandbox tag and it cannot be modified. Environment 2024.Q1 2024.Q2 Resolution This change was made due to security reasons to prevent code execution. The behavior can be changed by navigating to and...
Skippable Pages containing Mandatory Fields Can Break Forms
legacy Troubleshooting
Issue I'm trying to complete a multistep form that's supposed to have seven steps. Some questions on the form are required, while others are optional. When I reach the final step and click 'Submit,' I get an error message saying 'This form is invalid. Check field.123456789.' This error...
Changing the default Mail Domain in DXP
legacy How To
Issue In Liferay DXP, is it possible to configure the default email domain used during user creation? We'd like new users to have email addresses ending in "@example.com" instead of "@liferay.com". Resolution Go to your Control Panel. Navigate to Instance Settings. Click on "Instance...
In Progress Publications Can't Be Published After Upgrading
legacy Troubleshooting
Issue After upgrading, any "in progress" publications fail to publish. When I attempt to publish them, the publication fails and they are marked "out of date". An Unable to publish from test to Production because it is out of date with the current release error is printed in the logs:...
Building a Docker image with Liferay based on another OS (Red Hat)
legacy Troubleshooting
NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue I have a problem with the fact that Liferay's official DXP Docker images...
Some documents are missing the Download permission after an upgrade
legacy Troubleshooting
Issue After upgrading from 7.4u60 to 2024.Q1.4, users are unable to download files from documents and media. They are able to view the files, but the download permission isn't set on their roles. I understand the download permission was added in u75, and that this permission should have...
Residual risk after limiting the usage of unsafe-eval and unsafe-inline
legacy
Issue Can the derivatives unsafe-eval and unsafe-inline be exploited? If yes, how it is done? What is the residual risk associated with this? Can Content Security Policy (CSP) be resolved by adding a reverse Proxy? Environment Liferay DXP [all versions] Resolution Unfortunately, the DXP...
Remove extend_session for Guest users
legacy
Issue Guest users should not be able to see the extend_session message in the browser once the session has expired. Environment Liferay DXP [7.1-7.4, Quarterly Releases] Resolution Post observing the time frequencies in the snapshot, it is seen that every request has around the interval...
Access revoked after task assignment to another user
legacy How To
Issue Once the user assigns the task to another user, then the previous user loses access to that task and is unable to see that in the 'Assigned to my roles' tab of 'My workflow Tasks'. Steps to reproduce: 1. Create one regular role. 2. Create three users and assign that particular...
Unable to play audio of OGG format in Safari Browser
legacy Troubleshooting
Issue While playing the audio in Safari Browser, it shows an error, however, the same audio is working fine in other browsers. Here is the below code for adding the audio on the portlet with <audio> tag: <audio width="300" height="32" controls="controls"><source src="filename.ogg"...
The Blueprints are not visible on the pages after upgrade process
legacy Troubleshooting
Issue Upgraded the Liferay from DXP 7.4 update 31 to the latest release (DXP 2024.Q2 is the latest one at the time of writing this article), the blueprint is not visible on the pages, which was configured in the previous update. Steps to reproduce: Start DXP 7.4 update 31 Navigate to...
Which database table should stores the URL of the embedded page
legacy
Issue User creates an embedded page, so the URL under the Layout section will be present in which database table and column. Steps to follow: 1. Start the server. 2. Navigate to the Site Menu > Pages. 3. Create a new 'Embedded' page and publish it. 4. Now, click on the three-dots of the...
Github Copilot in Liferay IDE
legacy
Issue Is Github Copilot supported with Liferay IDE? Environment Liferay IDE / Liferay Developer Studio Resolution Liferay does not recommend or allow AI-generated code to land in their codebase. However, if someone likes to use Copilot or any other tool to generate the code that runs on...
Workflow task is not assigned to site role users
legacy Troubleshooting
Issue The users having certain site roles are unable to see the workflow tasks in the 'Assigned to my roles' tab  Steps to reproduce: Start Liferay Bundle DXP 7.4 update 92 Create Sites: Create a new site (e.g., Parent). Create a child site (e.g., Child) under the newly created Parent...
CVE-2013-3587- enable of HTTP compression
legacy Troubleshooting
Issue Security vulnerability CVE-2013-3587 details a breach attack that is possible with the enable of HTTP compression and Deflate. Steps to see the behvaior: Navigate to any of the pages on the Liferay server. Inspect the browser, open the network tab request, and check the...
"Prefix" does not save when switching between "Languages" for a User
legacy Troubleshooting
Issue When editing the "Language" selection for a User the "Prefix" does not always save the pre-selected response. Example: Set the "Prefix" to "Mr" and "Language" to "English" for a User and click Save. Change the "Language": "English" to another language where "Mr" is not the same...
Theme upgrade issues
legacy Troubleshooting
Issue We are moving from Liferay 7.3 to Quarterly releases and we would like to upgrade our theme, but facing errors e.g. "No mixin named media-query." or "Undefined variable: '$nav-underline-font-size'." Environment Liferay Quarterly Releases Liferay Theme Generator Resolution Make sure...
Provide other permissions to Guest user beside just view permission
legacy
Issue Can users give permission to the guest users to use the headless API to create, update, delete, etc. for documents & media, besides just the VIEW permission? Environment Liferay DXP 7.4 Resolution These actions are disabled by default on purpose for guest users: <guest-unsupported>...
Reported Vulnerabilities with Gradle Workspace Plugin
legacy
Issue We've been made aware of a vulnerability: NVD - CVE-2022-1471 NVD - CVE-2017-18640 NVD - CVE-2022-25857 Environment Liferay Workspace (gradle v10.1.3) Resolution Jackson Dataformat YAML Dependency: The Liferay Workspace uses jackson-dataformat-yaml for parsing YAML files. While...
ServiceBuilder Updates Not Reflected in Database
legacy Troubleshooting
Issue Service Builder changes does not apply updates on database after add or delete a column in service.xml Environment Quarterly Releases Resolution Liferay has the property schema.module.build.auto.upgrade set to false by default. Unless you set this property to true in your...
Translating static texts with Fragments
legacy How To
Issue Translating static text with the help of fragments and language overrides Environment Liferay DXP 7.4 [all updates] Liferay DXP 2023.Q1 Liferay DXP 2024.Q1 Resolution Step 1: a) Navigate to Applications Menu -> Control Panel -> and click Instance Setting (under the Configuration...
Known Issue [Resolved]: Control Panel access not correctly being provided through role assigned to user group
legacy Troubleshooting
Issue A user is not able to see the control panel, even though they are in a user group which correctly has assigned the application permissions and resource permissions relating to control panel access Environment 2024.Q1 Resolution This is resolved in 2024.Q2.0+, via the fix for...
Permissions assignments only save the most recently viewed page's selections
legacy How To
Issue When assigning permissions to Documents or Web Content assets, after selecting permissions for users on the first page, navigating to the second page, and saving, only the permissions selected on the second page are being saved. I would expect the values selected in the first page...
When adding a User to a child organization, it automatically assigns them to the parent organization
legacy How To
Issue I've observed a difference in behavior when assigning a User to a child organization. DXP 7.2: the user would only be assigned to the child organization and not the parent organization. Quarterly Release: the user would be assigned to the child organization and automatically be...
Guest user is not redirected to the login page when accessing the portal with site URL
legacy Troubleshooting
Issue When I access https://www.myapp.com/mysite without logging in, it shows 404. When I add  the page name to the URL e.g. https://www.myapp.com/mysite/sitepage, then it redirects to login screen. The login prompt is enabled at System settings -> Security -> Login. Environment Liferay...
Configuring Default Permissions for New Folders: Addressing Inherited Permissions for Guests
legacy Troubleshooting
Issue The default selection of "Site Member" is preventing the inheritance of guest permissions. This default behavior occurs because a private page exists in the site, influencing the default permission settings. Environment Quarterly Releases Resolution To have the "Guest" option...
Facing issues in setting 'liferay.workspace.product' property for Liferay Workspace
legacy Troubleshooting
Issue Upgrading the portal from Liferay DXP 7.4 Update 67 to Liferay DXP Quarterly Release 2024.Q1.9 and trying to set 'liferay.workspace.product = dxp-2024.q1.9' in the gradle.properties however, it is not working. Environment Liferay DXP 2024.Q1.9 Resolution Try setting 'dxp-7.4-u112'...
Upgrade Fails: Error after upgrading using the Database Upgrade Tool (MS SQL Server)
legacy Troubleshooting
Issue After running `db_upgrade_client.bat` my upgrade failed with no explanation in the logs. Upgrade failed, when it was attempted again it was successful but Liferay won't start After upgrading, Liferay has an error in the logs: ERROR [SCR Component Actor][ROOT:47] bundle...
Can you add a theme or fragments to action pages?
legacy Troubleshooting
Issue How do I add fragments to action pages like /c/portal/update_password and /c/portal/update_reminder_query? Our theme reverts on utility/action pages /c/ When a user is taken to the /c/portal/update_password page, the theme is no longer visible. Environment Liferay DXP Resolution...

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