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Unable to set company logo
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Navigate to Control Panel > Configuration > Instance Settings > Instance Configuration > Appearance. 3. Set a custom company logo. 4. Click Save. Expected...
Is it possible to customize Liferay's core libraries?
legacy
Issue What happens if a user encounters an issue that can be resolved by customizing Liferay's core libraries, such as the 'AutoDeployDir.java' class? Is this the right approach? Environment Liferay DXP [all...
"Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error while server restart
legacy Troubleshooting
Issue "Unable to get portal cache manager MULTI_VM_PORTAL_CACHE_MANAGER" error has been observed while server restart. Environment Liferay DXP 7.2 Resolution If you have a cluster setup and you have restarted one of...
Column publishDate Liferay upgrade error
legacy Troubleshooting
Issue When upgrading Liferay the error "Column publishDate does not exist in table Layout" appears. Environment DXP 7.0 DXP 7.3 Resolution To resolve this behavior, open a help center ticket to request a hotfix...
Documents & Media URL format changed in DXP 7.4 u36+
legacy How To
Issue Document & Media Latest Version URL in DXP 7.4 u36+ has changed such that the groupid, folderId and UUID no longer is available from the URL. Previous upload URLs had a format of...
Why is the User-ID counter decreasing in a cluster system?
legacy Troubleshooting
Issue At new user creation the User-ID counter is decreasing in a cluster system. This can be a problem when using Service Builder. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP...
If you change the screen name in the API, the My Dashboard URL is not changed.
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
ClassNotFoundException when deploying a custom WAR portlet module in the folder deploy
legacy Troubleshooting
Issue Errors like the following one appear when deploying a custom WAR module in the deploy folder: ERROR [fileinstall-directory-watcher][HotDeployImpl:213] com.liferay.portal.kernel.deploy.hot.HotDeployException:...
When to Start Checking Web Content when Reservation Submission is Made
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...
Web Content does not appear in Web Content Display after upgrade
legacy Troubleshooting
Issue After upgrading Liferay from an older version to a newer version, web content that was created with the older version is not showing up in the Web Content Display Widget as an option to be selected.   Environment...
TemplatePortletPreferences.reset() is not available
legacy Troubleshooting
Issue A Web Content Template from previous versions with the following code is rendered: <#assign journalArticlePreferencesMap = {   "portletSetupPortletDecoratorId": "barebone",   "groupId": "54321",   "articleId":...
NullPointerException in com.liferay.layout.page.template.service when upgrading from 7.0
legacy Troubleshooting
Issue Following error appears when upgrading from 7.0 to 7.4 if page template has no name: Caused by: java.lang.NullPointerException at...
module.framework.system.packages.extra Moved From portal.properties to system.properties
legacy Troubleshooting
Issue After attempting an upgrade to DXP 7.4 Update 49 we are experiencing issues that suggest the below property may have been deprecated or moved. module.framework.system.packages.extra=/ Environment DXP 7.4 Update...
Illegal mix of collations during upgrade process
legacy Troubleshooting
Issue You might encounter the following error or similar during the upgrade process if your database's collation differs from the collation of the tables: com.liferay.portal.kernel.upgrade.UpgradeException:...
After creating a new instance, we cannot log in to it.
legacy Troubleshooting
Issue We have created a new instance using the example.com domain. After creating it, we cannot log in to the new instance using the user: test / password: test credentials. What can we do to solve our problem?...
Is there an official docker image I can use with Alpine OS?
legacy
Issue I noted that Alpine OS is no longer available in the newer Liferay DXP docker images, they use Ubuntu instead I would like to know if Liferay plans to include Alpine OS again Environment Liferay DXP 7.0+ Resolution...
In a clustered environment, log level changes may not be reflected
legacy Troubleshooting
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. event...
The user is redirected back to the Calendar page
legacy Troubleshooting
Issue Pagination does not work in the manage calendars section (Liferay DXP Calendars). When the user attempts to change the quantity table number, he is redirected to the calendar page, and the pagination buttons...
Generating an encrypted certificate for SAML assertions in Liferay DXP 7.0
legacy Troubleshooting
Issue We use Liferay as SAML Service Provider and we want to generate an encrypted certificate in order to encrypt SAML assertions. Environment Liferay DXP 7.0. Resolution Unfortunately, this functionality is not...
Cache persistence - what is the default cache configuration and when is it emptied?
legacy
Issue The database cache needs to be emptied. We can do it manually but we would like to adjust the current configuration. What is the default configuration? Where can we configure this? Environment DXP 7.0+ Resolution...