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Unable to create a Web Content with size more than 256KB.
legacy Troubleshooting
Issue If the web content article size is more than 256 KB. It shows "Please enter content with valid content size no longer than 256KB" on UI. Environment Portal 6.2 Liferay DXP 7.0 - 7.4 Resolution For Liferay 6.2-7.3 Please add the below property in portal-ext.properties to create...
Displaying in child site selected contents from parent site
legacy Troubleshooting
Issue Create a parent site with two child sites (Child1, Child2). Configure the parent site to share contents. Add some web contents in the parent site. Add an asset publisher in each child site. Cannot find a way to display particular web contents from parent site. Environment Liferay...
After installing Connector to Elasticsearch 6 from Marketplace, NullPointerExceptions are thrown
legacy Troubleshooting
Issue We installed Liferay Connector to Elasticsearch 6 from Liferay's Marketplace on fix pack 11 patch-level. Now that we moved to fix pack 12, we started to get the below exceptions: WARN [liferay/search_writer/SYSTEM_ENGINE-3][ProxyMessageListener:88] java.lang.NullPointerException at...
Https Access Portal Problems
legacy Troubleshooting
Issue When users are trying to access to portal using https protocol, portal is redirecting to http protocol and pages are not showed right. Https protocol was configured in load balancers and application servers but not in Liferay portal. Environment Liferay DXP 7.1 Application server:...
NTLM authenticate failed due to " Logon failure: unknown user name or bad password error "
legacy Troubleshooting
Issue Users are unable to login through NTML due to the following WARN: 2019-08-29 05:55:28.671 WARN [http-nio-8080-exec-5][Netlogon:104] Unable to authenticate user emma: Logon failure: unknown user name or bad password. Environment Liferay DXP 7.0 Liferay DXP 7.1 Resolution The error...
"The email address you requested is reserved" error
legacy Troubleshooting
Issue Trying to create a new user with an email address that doesn't exist in the portal, raises an error. The error shown is "The email address you requested is reserved". The user cannot be created. Environment Liferay DXP 7.0, 7.1, 7.2 Resolution Check if the email address is present...
Guest permission option is not the default value when creating a file entry in Control Panel.
legacy
Issue The default value of the permissions when creating a file entry in control panel is Site Member instead of Guest. Environment Liferay Portal (Collaboration & Document Management) Versions: Liferay Portal 6.2 DXP 7.0 DXP 7.1 DXP 7.2 Resolution In some cases this is an expected...
Liferay Push - How to migrate from Google Cloud Messaging (GCM) to Firebase Cloud Messaging (FCM)
legacy How To
Issue Google Cloud Messaging (GCM) was deprecated in 2018 and made no longer functional on 29, May, 2019. Google API Dev Team may contact Liferay customers using Liferay Push, asking to migrate from Google Cloud Messaging (GCM) to Firebase Cloud Messaging (FCM). Environment Liferay...
Password is visible as a plain text in the user's browser console
legacy
Issue When a user tries to log in to Liferay via Liferay's default Sign-In portlet, the user's password shows in the browser console as a plain text. Environment Liferay DXP 7.0-7.4 Resolution This is not a Liferay issue. When submitting the login credentials in the browser, the browser...
SAML SLO is not working when using two Liferay servers in my machine
legacy Troubleshooting
Issue We configured 2 Liferay Servers in my machine, one as Service Provider and the other as Identity Provider. We managed to perform the login through IdP. The issue happens when we try to logout the user in SP. Environment Liferay DXP 7.0, Liferay DXP 7.1 Resolution If IdP and SP use...
How can I export/import my form's Element Sets?
legacy How To
Issue We are not able to export/import Form Element Sets.  Environment Liferay DXP 7.1+ Resolution The idea is to create a template form with only Element Sets. You can import the form, duplicate it and start the creation of a new form using the template. 1. Create an Element Set 2....
404 warning with relation to apple-touch-icon images
legacy
Issue There are several WARN messages in the logs related to apple-touch-icon PNG files. 2019-09-05 07:11:51.801 WARN  [http-nio-8080-exec-10][code_jsp:178] {code="404", msg="/apple-touch-icon-precomposed.png", uri=/apple-touch-icon-precomposed.png} 2019-09-05 07:11:51.801 WARN ...
How to find whether the Liferay bundle is Community Edition or Enterprise Edition
legacy How To
Issue How to find whether the Liferay bundle is Community Edition or Enterprise Edition Environment Liferay Portal 6.x Liferay DXP 7.x Resolution There are four ways to find whether the bundle is CE or EE: 1) Check if the bundle is having the patching-tool folder in the Liferay home...
While printing Wiki the background colour of the cells in tables not displayed.
legacy Troubleshooting
Issue The printout of the Wiki pages doesn't print the coloured cells of the tables. Whereas, on the portal, the coloured cells are visible. Environment Liferay DXP 7.0 Resolution The reported behaviour can be achieved by overriding the aui.css file as per the business requirement. Below...
Server is shutting down after deploying any sample plugin
legacy Troubleshooting
Issue When deploying the sample plugin, the server is shutting down with the following error. 2019-06-25 12:33:36.955 ERROR [fileinstall-E:/projects/bvip/liferay-dxp/liferay-dxp-7.1.10.2-sp2/osgi/modules][org_apache_felix_fileinstall:97] Error while starting bundle:...
Issue: An option to select the Liferay version is not available in Liferay Developer Studio
legacy Troubleshooting
Issue While creating a workspace using LiferayDeveloperStudio-3.1.2, an option to select the Liferay version is not available in LDS. Environment LiferayDeveloperStudio-3.1.2-ga3-windows Liferay DXP 7.1 Resolution By installing the latest LDS as listed in the Liferay compatibility...
Searchable toggle is not working in web contents
legacy
Issue If I create a web content and turn the 'Searchable' switch off, it's still shown in my search results Environment Liferay Portal 6.2 Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution As an administrator, you can search for web contents in two different ways: You can search...
/tmp directory is getting filled while bulk staging publish or lar export
legacy Troubleshooting
Issue When using JBoss as Application Server, /tmp directory is getting filled while bulk staging publishes or LAR export. If there is size limitation on /tmp directory, this may affect Staging publish or LAR export. Environment Liferay DXP JBoss EAP 7.0 Resolution     NOTE: Liferay...
javax.portlet.PortletException: Error occurred during request processing: Bad return type
legacy Troubleshooting
Issue javax.portlet.PortletException: Error occurred during request processing: Bad return type exception throws with the custom spring module after updating the fix pack to dxp-11 and / or higher.  When deploying spring modules in the Liferay portal, the below error is thrown 2019-06-24...
CKEditor update on Liferay 6.2
legacy
Issue The current CKEditor version for Liferay 6.2 is 4.6.0 We would like to update to the latest version to get all the security fixes When will be the CKEditor updated on Liferay 6.2? Environment Liferay Portal 6.2 Resolution As the Support Service for Liferay 6.2 is in the limited...

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