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Framework Event Error after installing Liferay Reports App
legacy Troubleshooting
Issue After installing the Reports App in Marketplace, the bundle starts with the following errors in the logs and the Reports App is not available. ERROR [Framework Event Dispatcher: Equinox Container:...
Can't add a new admin or requester to our project
legacy Troubleshooting
Issue We tried to add a new user to our Zendesk project but they still can't access the tickets Environment Zendesk Resolution You should check if you have support seats left available, if they are full,...
Why do I get PortletDataException when trying to delete a Site?
legacy Troubleshooting
Issue When I try to delete a Site, I am getting the following error (full stacktrace attached): ERROR [http-nio-7080-exec-4][GroupLocalServiceImpl:4161] Unable to delete data for portlet null in group 2934490...
Cloud Console email verification gives an invalid email error
legacy Troubleshooting
Issue When I click on the Accept Invite link in the email to verify my email address to access the DXP Cloud Console, I receive the following error: Invalid email. How can I log in? Environment Liferay SaaS Liferay...
Search results do not display blank strings for empty records
legacy
Issue When searching web content created from a structure, the results do not return blank strings for empty fields. Instead, search ignores them by either returning null or nothing at all(e.g. missing element in an array).  ...
I cannot comment, vote or subscribe to Jira tickets
legacy
Issue I would like to follow Feature Request tickets in Jira. I used to be able to vote, subscribe to Jira tickets or even leave a comment but I cannot do this anymore.   Environment Jira   Resolution This change...
Can Liferay be affected by the CrowdStrike Falcon Agent Issue?
legacy
Issue There has been an issue impacting Azure Virtual Machines running Windows Client and Windows Server with the CrowdStrike Falcon agent recently The issue begain around 19:00 UTC on July 18, 2024 and cauess affected...
PatchFileStructureException: Could not find hotfix.json or hotfix.sign
legacy Troubleshooting
Issue In some circumstances, users are unable to install the hotfix in their environment. The cause is often due to the incompatibility of the patching tool version. Sometimes, users receive the following error...
Liferay PaaS - How many custom SSL Certificates can we use?
legacy
Issue We want to upload our own custom SSL Certificates. How many custom certificates can we add?   Environment Liferay PaaS   Resolution As documented in Network Configuration for PaaS, you can upload maximum 14 of...
Strange characters appearing in Control Panel
legacy Troubleshooting
Issue We are observing a strange behavior in the system, where many fields display strange values, such as "   ", in both System Settings and Instance Settings. We are also seeing the following WARN in our...
New Users Are Not Being Indexed, But Exist in the Database
legacy Troubleshooting
Issue After upgrading to 7.4, users are not being indexed, but we are able to see them in the database. New users are unable to login and are not searchable within the portal. Admin is unable to search new...
Cannot use Iframe in Web Content Article
legacy Troubleshooting
Issue Cannot use Iframe tag in Web content article source, because it automatically adds sandbox tag and it cannot be modified. Environment 2024.Q1 2024.Q2 Resolution This change was made due to security reasons to...
Skippable Pages containing Mandatory Fields Can Break Forms
legacy Troubleshooting
Issue I'm trying to complete a multistep form that's supposed to have seven steps. Some questions on the form are required, while others are optional. When I reach the final step and click 'Submit,' I get an error...
Changing the default Mail Domain in DXP
legacy How To
Issue In Liferay DXP, is it possible to configure the default email domain used during user creation? We'd like new users to have email addresses ending in "@example.com" instead of "@liferay.com". Resolution Go to...
In Progress Publications Can't Be Published After Upgrading
legacy Troubleshooting
Issue After upgrading, any "in progress" publications fail to publish. When I attempt to publish them, the publication fails and they are marked "out of date". An Unable to publish from test to Production because...
Building a Docker image with Liferay based on another OS (Red Hat)
legacy Troubleshooting
NOTE: The following resolution requires customization and should only be implemented at the discretion of your team. Liferay Support will not be able to assist with designing or implementing customizations. Issue I have a...
Some documents are missing the Download permission after an upgrade
legacy Troubleshooting
Issue After upgrading from 7.4u60 to 2024.Q1.4, users are unable to download files from documents and media. They are able to view the files, but the download permission isn't set on their roles. I understand the download...
Residual risk after limiting the usage of unsafe-eval and unsafe-inline
legacy
Issue Can the derivatives unsafe-eval and unsafe-inline be exploited? If yes, how it is done? What is the residual risk associated with this? Can Content Security Policy (CSP) be resolved by adding a reverse...
ServiceBuilder Updates Not Reflected in Database
legacy Troubleshooting
Issue Service Builder changes does not apply updates on database after add or delete a column in service.xml Environment Quarterly Releases Resolution Liferay has the property...
Translating static texts with Fragments
legacy How To
Issue Translating static text with the help of fragments and language overrides Environment Liferay DXP 7.4 [all updates] Liferay DXP 2023.Q1 Liferay DXP 2024.Q1 Resolution Step 1: a) Navigate to Applications...
Known Issue [Resolved]: Control Panel access not correctly being provided through role assigned to user group
legacy Troubleshooting
Issue A user is not able to see the control panel, even though they are in a user group which correctly has assigned the application permissions and resource permissions relating to control panel access Environment...
Permissions assignments only save the most recently viewed page's selections
legacy How To
Issue When assigning permissions to Documents or Web Content assets, after selecting permissions for users on the first page, navigating to the second page, and saving, only the permissions selected on the second...
When adding a User to a child organization, it automatically assigns them to the parent organization
legacy How To
Issue I've observed a difference in behavior when assigning a User to a child organization. DXP 7.2: the user would only be assigned to the child organization and not the parent organization. Quarterly Release: the...
Guest user is not redirected to the login page when accessing the portal with site URL
legacy Troubleshooting
Issue When I access https://www.myapp.com/mysite without logging in, it shows 404. When I add  the page name to the URL e.g. https://www.myapp.com/mysite/sitepage, then it redirects to login screen. The login prompt...
Configuring Default Permissions for New Folders: Addressing Inherited Permissions for Guests
legacy Troubleshooting
Issue The default selection of "Site Member" is preventing the inheritance of guest permissions. This default behavior occurs because a private page exists in the site, influencing the default...
Facing issues in setting 'liferay.workspace.product' property for Liferay Workspace
legacy Troubleshooting
Issue Upgrading the portal from Liferay DXP 7.4 Update 67 to Liferay DXP Quarterly Release 2024.Q1.9 and trying to set 'liferay.workspace.product = dxp-2024.q1.9' in the gradle.properties however, it is not...
Upgrade Fails: Error after upgrading using the Database Upgrade Tool (MS SQL Server)
legacy Troubleshooting
Issue After running `db_upgrade_client.bat` my upgrade failed with no explanation in the logs. Upgrade failed, when it was attempted again it was successful but Liferay won't start After upgrading, Liferay...
Longer Team Names Fail to Word Wrap and Overlap the Description
legacy Troubleshooting
Issue When creating a long team name, the name overlaps the description of the team. Steps to reproduce: Start a vanilla 2024.q1 bundle Navigate to Menu > People > Teams > + Create a long team name using...
Workflow Tasks Are Missing History
legacy
Issue After approving a document, I'm not able to see if it was previously approved or rejected. In previous versions of Liferay DXP, users could see the entire history of a task assigned to them in the...
I cannot add a name for my display template
legacy Troubleshooting
Issue When I create a new widget display template there is no option to define the key name as we could do in previous versions, like this: Environment Liferay 7.4, Quarterly Release Resolution You need...
Feature flag LPS-202104 is not available for company 0
legacy Troubleshooting
Issue When upgrading my Liferay environment the following error occurs in the upgrade logs. How can I resolve this error?  ERROR [main][FeatureFlagsBag:90] Feature flag LPS-202104 is not available for company 0...
After Upgrading to DXP 7.4+, there's an extra field within our structures
legacy How To
Issue After upgrading from DXP 7.3, we've observed that our structures have been modified and there is an extra "Fields Group" added to it.    Environment DXP 7.4+ Quarterly Release Resolution This is the expected...
Backup doesn't have permissions to open the Document Library
legacy Troubleshooting
Issue Backups fail with these log messages: rsync: [generator] opendir "/mnt/prepare-restore/document_library" failed: Permission denied (13) cannot delete non-empty directory: document_library rsync error: some...
Service Provider (SP) initiated SLO when using OIDC (SaaS environment)
legacy Troubleshooting
Issue We are utilizing OpenID Connect (AWS Cognito) for logging into Liferay; however, the users remain logged into the SSO system even after logging out of Liferay. Environment Liferay DXP 7.4 Resolution...
Data is lost when Web Contents are published with the Corsican language.
legacy Troubleshooting
Issue When publishing content in the Corsican language, data that had been published in other languages was lost. Environment All environments Resolution Please request a hotfix with LPD-27959 to resolve the...
Cannot add more than one notification for a task in workflow
legacy Troubleshooting
Issue When creating a workflow, adding more than one notification freezes the source view. Unable to edit the source view when adding notifications based on Role or Role Type. Steps to reproduce: Navigate...
Default Language code is not appending in URL
legacy How To
Issue The default language code is not appended in every URL of the portal. Environment Liferay DXP 7.4 [all updates] Resolution To enable the default language in every URL, the following property needs to be...
Liferay 7.3 Update36 not available on CDN
legacy
Issue We are planning to upgrade product to version dxp-7.3-u36, but noticed that it's currently unavailable on CDN product_info.json Environment DXP 7.3 Resolution Since the introduction of the Quarterly Releases, it...
All Custom Fields are not viewable in the Control Panel
legacy Troubleshooting
Issue When adding more than 25 attributes, only 20 are viewable. Steps to reproduce: Control Panel > Configuration > Custom Fields > User Add more than 25 attributes by clicking on "New" Observe that only 20...
Known Issue [Resolved]: Products with a UOM configured and discounts updated via API unexpectedly display per-base-unit net price
legacy Troubleshooting
Issue After applying a discount to a product (with a UOM configured) via the POST v1.0/skus/by-externalReferenceCode/{externalReferenceCode}/sku-unit-of-measures headless-commerce-admin-catalog API, the discounted...
Unable to configure Liferay to use Okta groups for authorization due to missing Feature Flag
legacy Troubleshooting
Issue While trying to configure Liferay to use Okta groups for authorization when following the instructions here, Importing User Groups’ Memberships from an External IDP through SAML, there’s a mention of...
Image preview not displaying for AVIF format
legacy Troubleshooting
Issue Images in AVIF format cannot be previewed in Documents and Media Steps to reproduce 1. Startup Liferay 2. Setup and enable ImageMagick (with HEIC support) 3. Navigate to System Settings > Adaptive Media >>...
Multiple

tags on the Home page editor
legacy Troubleshooting

Issue Users want to improve SEO performance by ensuring that each page contains only one H1 tag. However, they noticed that '<h1 class="hide-accessible">Navigation</h1>' appears on all pages, thus this has to be a...
Canonical urls for commerce products
legacy How To
Issue Canonical URLs work correctly for pages in different locales, however, users want the same for their products so that the correct canonical tag is displayed for their product based on the page locale....
Unable to access product specifications via guest user
legacy Troubleshooting
Issue Users need to access product details via a headless admin API but through guest users (unauthenticated requests). However, users could use 'Service Access Policies' for this; though, even after adding the...
lastPublishDate showing as NULL
legacy
Issue 'lastPublishDate' column is showing as NULL in 'DLFileEntry' table. According to the use case, users need to show the last publish date of the document. Environment Liferay DXP 7.3 Liferay DXP 7.4...
Is Liferay vulnerable to CVE-2023-50164?
legacy
Issue After running a scan, we received an alert about a possible vulnerability in Liferay. We want to confirm if we are vulnerable to CVE-2023-50164. Environment All environments. Resolution Liferay is not...
Error: Could not find or load main class com.liferay.css.builder.CSSBuilder
legacy Troubleshooting
Issue After switching to JDK11 I'm unable to build my project. Build failed with an exception that lists a path to my java version. Error: Could not find or load main class...
Deprecation of Liferay Sync
legacy
Issue I'd like to inquire about the support for Liferay 7.4 in the Liferay Sync. Currently, the Compatibility Matrix only lists support for Liferay DXP 7.3. Environment Liferay DXP 7.4+ Resolution Liferay Sync got...
Mutiple search containers is not working properly
legacy Troubleshooting
Issue If users have multiple search containers in the same widget, first search container is showing results in the second container and vice versa. Expected results would be in the below 'view.jsp' is 'test1'...
Creating a User Account Without an Email Address
legacy How To
Issue How can I create a user without requiring the user to have an email address?  Environment Liferay Quarterly Releases Resolution You can create a user without requiring an email address by setting the following...
Update object entries from workflow task screen
legacy
Issue Allow users to access the object in edit mode from the workflow task screen Environment Liferay DXP 7.4 Resolution As of now (at the time of creating this article), there is no OOB (out-of-the-box) way...
Failed Loading the Jackson 2 API Plugin on Jenkins Build
legacy Troubleshooting
Issue After upgrading Liferay Cloud Services from v4 to v5, we encountered the following error relating to loading the necessary plugins with the Jenkins build. SEVERE: Failed Loading plugin Jackson 2 API Plugin...
Unable to Configure a Portlet on Content Pages Without Entering Edit Mode
legacy
Issue In previous versions of Liferay DXP, users could configure portlets such as the Asset Publisher on a content page (blank page) without needing to enter the "edit" view. Environment Liferay DXP...
Adrum.js Timeouts in Microsoft Edge
legacy Troubleshooting
Issue I'm experiencing a timeout issue after logging into the portal and navigating through pages. When using Microsoft Edge, adrum.js timeouts, the extended loading time is also seen in HAR files.  Browser...
Analytics Cloud Custom Event is not firing
legacy Troubleshooting
Issue I created a custom event according to the documentation When I check in AC, I don't see any data collected for this custom event   Environment Analytics Cloud DXP 7.0+   Resolution Apart from establishing the...
Objects - multiple items can be saved but only one item is displayed in the administration view
legacy
Issue When I try to create an object with an upload field, and save a new item multiple times, the object is only displayed once in the administration view. The uploaded item is not cleared from the field either. Is...
Liferay Developer Studio not working on MacOS Ventura
legacy Troubleshooting
Issue Liferay IDE has known issues with M1/M2 chips. Environment Liferay Developer Studio Resolution The recommended workaround for this behavior is to install the arm64 Eclipse binary...
Custom ActionExecuter always results in PortalException: No action executor for java
legacy Troubleshooting
Issue I tried to integrate a custom java ActionExecuter following this article https://learn.liferay.com/w/dxp/process-automation/workflow/developer-guide/creating-an-action-executor. But after using it in a workflow my...
Known Issue [Resolved]: "Unit of measure key is mandatory" error when submitting a Commerce order via API
legacy Troubleshooting
Issue After creating a product with all required details and mapping a Unit of Measure (UOM) to that product, while creating the order using the POST /v1.0/orders API listed on...