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What MySQL version is supported in Liferay Cloud?
legacy
Issue User wishes to know which MySQL version is supported in Liferay Cloud.   Environment Liferay Cloud Resolution Currently MySQL 5.7 is supported in Liferay Cloud. Additional Information MySQL  ,...
Automatic removal of onclick event from source of Web Content
legacy
Issue 1. When the below content is pasted in the source of Web Content, then the onclick event gets removed from the source automatically. Below is the original content: <div class="Small-ButtonRSecond"><button...
Language Override stores entries with incorrect character encoding
legacy Troubleshooting
Issue When editing or creating a Language Key through Control Panel → Configuration → Language Override that includes umlauts, accents, or any other special characters, the value displays encoding...
<@liferay_aui.script> taglib JavaScript is executed twice in Journal Article templates with disabled cache
legacy Troubleshooting
Issue JavaScript added within the <@liferay_aui.script> taglib inside a web content template executes twice, leading to unintended behavior. For example: <@liferay_aui.script use="aui-base,aui-video">...
Query Regarding Dynatrace License Renewal and Configuration
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Dynatrace is displaying a License Expired message. As per Liferay's...
Embedding an external video in Web Content Article fails (iframe)
legacy Troubleshooting
Issue Publishing a Web Content Article with an embedded video link (to YouTube for example) results in this error and the video not being displayed: An Error Occurred Try watching this video on www.youtube.com, or enable...
Remove all previous versions of KBArticle except for the latest version
legacy How To
Issue I wish to removal all prior versions of KB Article, but leave the latest version intact. Environment DXP Quarterly Release Resolution You could run the remove_kb_article_previous_versions.groovy Groovy Script...
Files uploaded with Guest view permission - Forms Upload field
legacy
Issue When a document is added in the Form Upload field it will have 'Guest view' permission. When a document is added directly in the Document and Media library it will NOT have 'Guest view' permission. Is there a...
How to Disable CAPTCHA on Server Admin Pages
legacy How To
Issue How do you disable CAPTCHA on pages? Site Administration pages like the Gogo Shell now have a CAPTCHA verification. How do you disable CAPTCHA on pages? Adding “-1” (Never Check), doesn’t work....
Microsoft Translator fails to auto translate to Indonesian language
legacy Troubleshooting
Issue After enabling Microsoft Translator, as per this documentation, selecting the Indonesian language to translate to and clicking the Auto Translate button, the following message appears in the UI,...
Add a flag icon for language in web content
legacy How To
Issue Need to add language flag icon in web content Environment Liferay DXP 7.4 Resolution Please note: The following information involves customizations or implementation ideas that are beyond the scope of...
How can I display the maximize and minimize buttons in my widget
legacy How To
Issue I upgraded from 6.2 version to 7.4 and I am not able to configure maximize and minimize buttons in my widgets as I had in 6.2 version. I used to add $theme.iconMinimize() and $theme.iconMaximize() to my...
Folders, contents and other assets display outdated user name/surname
legacy
Issue Within the Site administration, asset creators' names are displayed for folders, web content, and documents. Updating a user's name and/or surname does not reflect these changes in the aforementioned resources;...
How to get content metadata from Asset Publisher template
legacy How To
Issue We are designing an Asset Publisher template and we would need to get content metadata available to configure an Asset Publisher. Environment DXP 7.4 Resolution The information about Asset Publisher widget...
Web Server keeps asking for basic authentication when using a Client Extension that makes a request via OAuth to Liferay API
legacy Troubleshooting
Issue A Web Server before the Liferay environment is configured with Basic Auth. Liferay uses a Client Extension (CX) that makes a request to a Liferay API using OAuth. When the page using the CX is loaded, the Web...
How long does it take Liferay analytics to get the analysis results (number of accesses) after the page is published?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Upgrade error: Skipped updating database indexes for com.liferay.document.library.service since it is not upgraded
legacy Troubleshooting
Issue While updating to quarterly releases, an error is shown in the log and several modules do not start correctly. IndexUpdaterUtil-BundleTrackerOpener][IndexUpdaterUtil] Skipped updating database...
No external access to database
legacy How To
Issue We need to make some modifications to the database, and therefore we have opened port 3306 of the database to be able to access it from outside, just as we have done many other times. However, this time we...
The list of web contents filtered by Mine or Recent can take some time to load
legacy Troubleshooting
Issue When using the Web Content admin view filters Mine or Recent, the list of resulting web contents can take a while to load.  Environment Quarterly Release 2024.Q1, 2023.Q4, 2023.Q3 DXP 7.4, DXP 7.3 Resolution...
HTML Parsing issues when reindexing journal articles after upgrading to Quarterly Release (Jericho)
Troubleshooting
Issue I upgraded my instance to Quarterly Release. I performed a full reindex and received several errors in the log: ERROR [default-26][jericho:211] StartTag a at (r17,c4,p1100) contains attribute name with invalid...
'search.results.limit' key in Low Level Search Options widget is not working
legacy Troubleshooting
Issue The 'search.results.limit' key in the Low-Level Search Options widget is used to achieve the functionality of getting limited search results on a single page, however, the user gets all the search results...
PaaS deployment fails with HTTP Error 408 Request Timeout
legacy Troubleshooting
Issue Today a build on DEV environment fails repeatedly (3 times) with the same error each time:   Failed to deploy the services in /var/jenkins_home/workspace/xxx_dev/build on liferay.cloud. HttpError: HTTP Error: 408...
Tomcat Vulnerability Impact (CVE-2023-28708)
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Two-factor authentication for Analytics Cloud login
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
URL specification of the administration screen
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Web content indexing coverage
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
What method is Liferay using for formatting Synonym Sets?
legacy
Issue What method is Liferay using for formatting Synonym Sets, in the context of Elasticsearch?   Environment Elasticsearch DXP 7.2 SP1 and later versions   Resolution Simple Expansion technique is used for...
Deploying to an Existing Build via CLI Tool
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The user wants to know if it is possible to deploy to an...
Permissions missing after switching from SaaS to PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The project has been switched over from a SaaS to a PaaS...
Blocking requests before reaching the WebServer on Liferay PaaS (Public Cluster)
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have encountered requests from unauthenticated...
Enable Masking on Personal Information Data in Liferay PaaS
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We have a requirement to mask the PI (Personal...
Liferay-ui: icon-menu does not collapse when clicking on another Action menu
legacy Troubleshooting
Issue When clicking on an Action menu and then clicking on another right after, the previous Action menu does not collapse, making the first one overlap the others. Environment 2024.Q1.1+ Resolution This...
GUEST users have no access to custom objects API
legacy Troubleshooting
Issue Templates which make use of the objects API are not working correctly for guest users. Environment Liferay 7.4 and Quarterly Releases. Resolution You need to add the VIEW permission for your custom...
Missing Folder Hierarchy in Related Assets Selection for Web Content
legacy
Issue Currently, it's only possible to find and select related files in a Web Content by searching by name. This becomes impractical when dealing with thousand of files that don't have semantic names but are...
The keywords "Global" and "Control Panel" are appearing in the search results for certain pages
legacy Troubleshooting
Issue When we are searching for certain pages, sometimes we can see the keywords "Global" and "Control Panel" appearing in the results. How can we hide these? Environment Liferay 2023.Q4 Resolution Performing a...
How to send a confirmation email to non-authenticated users about Form submissions based on Objects?
legacy How To
Issue I would like to send a confirmation email to the non-authenticated user who just submitted a Form based on an Object. Environment Quarterly Releases: 2023.Q3, 2023.Q4, 2024.Q1 Resolution Create an Object with...
Accessibility: Success Criterion 4.1.1 Parsing (WCAG 2.1)
legacy
Issue The tool https://validator.w3.org shows accessibility issues related to success criterion 4.1.1 Parsing. Environment 2024.q1 Resolution Since WCAG 2.2, success criterion 4.1.1 Parsing is considered...
Service Organization Control (SOC) -1 Type 2 report
legacy
Issue Service Organization Control (SOC) -1 Type 2 report for auditing purposes. Environment Liferay DXP Resolution The SOC-1 report focuses on financial controls and their evaluation and this reporting is not...
Localization Issue - Languages showing as "English (US)" when applied to "Current" column
legacy Troubleshooting
Issue When upgrading from Liferay DXP 6.x to 7.4, the following Language localization issue has been observed: Languages / locales listed in the portal-ext.properties file are not available to be assigned for users...
Errors related to tracking content showing net::ERR_BLOCKED_BY_CLIENT in the browser console
legacy Troubleshooting
Issue When adding analytics tracking code for services such as Google Tag Manager or Facebook, there are instances when the browser shows an error indicating net::ERR_BLOCKED_BY_CLIENT Environment Liferay DXP 7.4, Liferay...
Liferay's OpenID Connect implementation does not account for language variations for ui_locales
legacy
Issue Liferay's OpenID Connect implementation does not account for language variations for ui_locales. For example, Selecting English (United States) on Liferay sets ui_locales to en. Selecting Chinese (either Traditional...
Search service error: This node previously joined a cluster with UUID xxx and is now trying to join a different cluster with UUID yyy
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When we set the Search Service scale to "3" on the UAT environment...
Web Content Structures not available when folder restriction is set up
legacy Troubleshooting
Issue Web Content Structures fail to appear available when structure restrictions in folders are setup Creating new web content in the designated folder shows no available Web Content Structures to choose from...
How to increase the limit of articles per page in Blogs?
legacy How To
Issue I would like to know if it is possible to increase the default Maximum Items to Display in the Blogs Widget.  Environment Liferay DXP 7.4 Resolution You can modify the default blogs.entry.page.delta.values...
A blank SAML redirect screen is seen even with redirect message disabled
legacy
Issue A blank intermediary page (showing "Please select your identity provider" title and /portal/c/portal/login?redirect=%2Fportal%2F&refererPlid=[sanitized]&p_l_id=[sanitized] URL) is being seen even with the hotfix...
Page/Portlet Display Widget is Unresponsive
legacy Troubleshooting
Issue The portlet is unresponsive, even when I duplicate the page, the behavior is the same. User is unable to interact with a widget, or update the configurations of the widget. Knowledge Base Display...
Traces from custom module stop printing after redeploy
legacy Troubleshooting
Issue A custom module prints traces the first time it's deployed but not if redeployed. After restarting Liferay it works again. Environment Quarterly Release 2023.Q3, 2023.Q4, 2024.Q1 Liferay DXP 7.4 Resolution...
LDAP import PermissionChecker not initialized
legacy Troubleshooting
Issue When importing users by Groups and enabling ‘Creating Roles on Import’, the roles and groups will be created/imported, but the users are not imported. Error reads PermissionChecker not initialized...
Is it possible to open a PDF or another previewable file on a certain page from the Documents and Media widget?
legacy How To
Issue When a Documents and Media widget displays a previewable document like a PDF, it's possible to move around the different pages. Is it possible to have a URL that takes you directly to the preview on a...
Security Issue: CVE-2024-28752 - Apache CXF
legacy
Issue Security vulnerability CVE-2024-28752 details a SSRF vulnerability with the Aegis DataBinding in versions of Apache CXF before 4.0.4, 3.6.3, and 3.5.8, which would allow an attacker to perform SSRF style attacks...
Subscribe option is not shown in Message Boards
legacy Troubleshooting
Issue Subscribe option is not shown in Message Boards even though the Web Site notifications have been configured through My Profile -> Notifications as described here. Environment Liferay 7.4, Quarterly...
Angular custom element Client Extension does not load on SPA navigation
legacy Troubleshooting
Issue Create and deploy an Angular custom element Client Extension, for example: liferay-sample-custom-element-3 .  Drag the custom element into a page and navigate with Single Page Application enabled:...
DeepL Auto-Translation Error from English (en-US) to German (de-DE)
legacy Troubleshooting
Issue When using the DeepL Translator integration in Liferay 2024q2.0, an error occurs while attempting to auto-translate web content from English (en-US) to German (de-DE), despite German being a supported language in...
Control Panel will not open until all portlets are loaded in the page
legacy
Issue clicking on the Global Menu (aka Open Applications Menu) icon in that black bar which is at the top of our UI all of the time (for administrators) does nothing until the page below is fully loaded. Even though...
Regarding compatibility with reCAPTCHA V3
legacy
Issue We have noticed that the compatibility between reCAPTCHA V3 and Liferay 7.4 is problematic, which has prevented us from implementing this version on our site. Based on our research, this issue is already known within...
This server is not compatible with Liferay Sync
legacy Troubleshooting
Issue Unable to connect to Liferay Sync using Liferay Sync Connector 6.0.0. There were no errors visible in the Liferay logs, but upon reviewing the Liferay Sync client application logs, the following...
Web Content Style references to Document Library are not processed with Staging enabled
legacy Troubleshooting
Issue Web Content style references to Document Library, on environments with Staging enabled, may not display correctly for logged-out users. However, the references are visible for users logged in with access to...
Font Awesome not included in Liferay product
legacy How To
Issue Font awesome icons are not available from version 2024.Q3 and is not possible to Enable it from System Settings.  Trying to add an html with some font awesome icons will not be rendered, for...
A/B testing - How are unique sessions interpreted?
legacy
Issue How is a unique session interpreted? Environment Analytics Cloud Liferay DXP Resolution The user sessions have a window of 30 minutes since the first event has been sent when a user accesses DXP. In this...
A/B Testing - How are sessions work in relation to browser windows, tabs, private/incognito windows?
legacy
Issue If I open a browser and visit a A/B testing page and do an action - is this considered one session? If I open a new window or tab and do it again, is it a same session or a different session? If I open a new...