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Can not Edit Calendar Event When User Language and Portal Language Differ
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Resolution Description 1. Set the Portal...
Solr 3.5.0 setup guide
legacy How To
The following article outlines a step-by-step guide of connecting Liferay 6.2 EE to Solr 3.5.0 for the purpose of testing. Please note that for Liferay Portal 6.2 EE, the supported...
Liferay Maven Troubleshooting Guide
legacy Troubleshooting
This article is a troubleshooting guide to assist with common errors in using Liferay Maven SDK. The information listed below is applicable to all Liferay Portal versions.  Resolution...
Linking to Unpublished Pages for Staging
legacy Troubleshooting
This article outlines a practical suggestion for preventing errors by keeping the order of publishing and referencing pages in mind when staging. Following the suggestion will help prevent broken links from appearing...
Liferay Digital Experience Platform 7.0
legacy
Thank you for choosing an Enterprise Subscription to Liferay Digital Experience Platform 7.0. Liferay DXP 7.0 allows you to create and connect personalized digital experiences across web, mobile, and connected devices....
Setting Up Liferay Portal 6.2 on Tomcat 6
legacy How To
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...
Knowledge Base Search Operators
legacy How To
This article lists a few simple search operators that may be used to improve search results within the Liferay Support Knowledge Base. Resolution While the current search capabilities...
Setting Up Liferay Portal 6.2 on JBoss 7.1.3.
legacy How To
This article contains a basic deployment of Liferay Portal 6.2 with JBoss 7.1.3. Keep in mind that this is just a basic setup and may have to be tweaked for specific environments....
Setting Up Liferay 6.2 on MySQL 5.5 With a Read/Write Database Split
legacy How To
This article describes how to set up a Liferay 6.2 bundle on MySQL 5.5 with a JNDI connection and a read/write split configuration.  Resolution 1. Unzip a fresh bundle. 2. Put these properties in your...
Setting Up Liferay Portal With Terracota
legacy How To
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...
Setting Up Liferay Portal 6.2 on Weblogic 11g
legacy How To
This guide is to help the user set up WebLogic 11g (10.3.6). Resolution Obtain the required .jar files. Copy the serializer.jar and the xalan.jar from the [$build]/lib/portal. Obtain the Liferay Portal 6.2 EE .war...
Files Are Being Partially Indexed
legacy
This article explains why only a portion of some web content appears to be indexed. For example, only some portions of text files are indexed for search while other portions are not searchable. Resolution This is...
Setting Up Liferay 6.1 EE GA3 or 6.2 WAR on Tomcat 8
legacy How To
This article describes how to set up Liferay Portal 6.1 EE GA3 or 6.2 EE on Tomcat 8 Server. Resolution 1. Gather the Necessary Files Download and unzip the latest version of Tomcat 8. Download the most recent 6.1 EE...
Liferay Digital Experience Platform 7.1
legacy
Thank you for choosing an Enterprise Subscription to Liferay Digital Experience Platform 7.1. Liferay DXP 7.1 allows you to create and connect personalized digital experiences across web, mobile, and connected devices....
Setting Up Liferay Portal 6.2 on GlassFish 4
legacy How To
This article documents how to install Liferay Portal 6.2 war on Oracle Glassfish 4. Resolution Required Files Download the GlassFish 4 server zip file; available on the GlassFish Server Open Source Edition 4.0...
Minimizing JRuby Memory Issues
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. This...
Message Boards Do Not Work On MySQL Unless Character Set is UTF-8
legacy Troubleshooting
When the MySQL database is using a character set that is not UTF-8 (such as Latin1), new message boards posts with special characters like the one in the below screenshot cannot be published. You will see a, Message...
Setting Operating System Permissions in the Liferay Portal 6.2 EE Tomcat Bundle
legacy Troubleshooting
In the process of building the Tomcat bundle, some read/write/execute permissions may be lost for your operating system. Resolution To regain access to the various files and folders in...
Permissioning Documents as a Site Member
legacy Troubleshooting
This article explains an issue that arises even after applying a fix for LPS-34514 (this LPS ensures that the option "Site Members" is only shown in the role selection box if the user really had the permission to...
Preventing Inaccurate or Incomplete PDF Document Previews
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Generating...
Unable to Move a Search Portlet in a Custom Page Template When Using Default Classic Theme
legacy Troubleshooting
If you are using the Liferay platform's default classic theme when creating a page template, the search and navigation portlets are added by default. You cannot move or remove those portlets from the page template....
Exporting Web Content Does Not Include Past Versions
legacy How To
Liferay Portal users can export and import the contents of the Web Content Display portlets as a Liferay Archive (LAR). When exporting a LAR from the Web Content Display Portlet, the...
Liferay Service Packs
legacy How To
This article aims to clarify what a Service Pack is, and the two methods that may be used to achieve the latest Service Pack level. Resolution For most versions of the Liferay platform, a Service Pack (e.g. 6.2 EE...
Exceptions when remote staging in a clustered environment
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. In a...
Broken Links Prevent Web Content from Publishing in DXP 7.0
legacy Troubleshooting
Starting with Liferay Digital Experience Platform (DXP) 7.0, a new validation process was added to check if linked text in a web content article links to a valid Liferay page. The way the validator works is...
Installing Liferay Portal 6.2+ EE Plugins Without Using Marketplace Portlet
legacy How To
How can users install plugins if they cannot use the marketplace portlet within the control panel of Liferay portal? Resolution The plugin would have to be downloaded as a file and...
Improved search results when using multiple Asset Publisher portlets
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Before LPS-34161, there was redundancy in the...
Elasticsearch 6 and X-Pack Common Problems
legacy Troubleshooting
This article addresses some of the common problems you may encounter when working with Elasticsearch 6, and serves as a troubleshooting guide to help you resolve them. Please notice that some of these problems apply...
Installing and Configuring Solr 4 in Liferay Portal 6.2
legacy How To
The following article outlines a step-by-step guide of connecting Liferay Portal 6.2 EE to Solr 4.3.1 for the purpose of testing. Please note that for Liferay Portal 6.2 EE, the supported versions of Solr 4...
Incorrect Language Locale Appended to URLs for Authenticated Users
legacy Troubleshooting
This article documents an issue where Liferay Digital Experience Platform (DXP) 7.0 stores the locale (e.g. /fr) of a guest session (that is, no one has signed in yet) and then keeps the same locale even after a user...
Including Patching Tool Info With a Help Center Ticket
legacy How To
In the process of reproducing customer issues, it is critical that the patches in a given environment be made available to the Liferay Support Engineer who will be assisting you. This article describes how to capture...
Upgrading from Portal 5.2.8 to Portal 6.1.10 with JNDI datasource in Weblogic fails
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. Setting...
Configuring Elasticsearch 6 With an OSGi Configuration File
legacy How To
This article documents an OSGI configuration file name change. This name change is the result of a known issue that Liferay platform users have experienced while using Elasticsearch 6 with their Liferay DXP 7.0...
Migration of documents to a supported file system store before upgrade
legacy How To
Issue As the JCR store is supported as a document store till Liferay Portal 6.2 and from DXP 7.0 onwards it is no longer supported, what are the guidelines that should be followed before upgrading from...
Where to configure mail trigger interval for Asset publisher portlet
legacy How To
Issue Liferay sends an email to Asset Publisher portlet's subscribed users every twenty-four hours once. How to change the same? Environment Liferay DXP 7.0 Resolution Liferay portal periodically checks for...
Known issue - NullPointerException is thrown with SoyTofuException for frontend.taglib.chart - spline chart
legacy Troubleshooting
Issue With dxp FP 15 in Liferay DXP 7.1, the chart functionality is not working. After deploying the module, the NullPointerException is getting thrown with the SoyTofuException as below. 2020-01-29 06:29:51.273...
Limit the script in Text field of Web Content Structure to avoid XSS vulnerabilities
legacy Troubleshooting
Issue The Text field of Web Content Structure can be injected by any script if ${textfield_name.getData()}is used in the template to display the text. Environment Liferay DXP 7.2 Liferay Portal EE 6.2 Resolution When...
Asset Publisher shows assets with categories missing in the filtering options
legacy Troubleshooting
Issue After setting the Asset Publisher to filter assets that only have certain categories, portal administrators may notice that even other assets with different categories (not present in the filtering...
Installing Liferay Project SDK on Windows results in error java.io.FileNotFoundException
legacy Troubleshooting
Issue When trying to install Liferay Project SDK on Windows the last part of the installation is canceled with the error message below: Problem running post-install step. Installation may not complete...
RSS Feed won't display and will show "cannot be found" error
legacy Troubleshooting
Issue After adding a certain URL in the RSS Publisher widget, the feeds will not be displayed, showing a red error message on the widget's interface: "$RSS_FEED_URL cannot be found." Environment Liferay Portal...
The Builds and Deployments links are not present on the Projects or Alerts pages
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When navigating through most pages in the Liferay Cloud...
What happened to the Liferay WYSIWYG portlet on 7.1+ ?
legacy Troubleshooting
Issue Looking for a 7.1 DXP or 7.2 DXP compatible version of the Liferay WYSIWYG portlet on the Marketplace, customers will not find any Environment Liferay DXP 7.1+ Resolution Liferay WYSIWYG portlet was...
If I hover my cursor over Form field titles, the cursor turns into a pointer icon
legacy
Issue I have a form with any number of fields I access the form for submission If I hover my cursor over the title of the fields, it changes to a pointer icon (glove) This gives an impression to the users that there...
Liferay Digital Experience Platform 7.3
legacy
To get off to a great start using Liferay Digital Experience Platform (DXP), refer to the official Readme file on the Liferay Help Center. It provides resources for launching and...
I cannot change the site name of default site of an instance
legacy Troubleshooting
Issue In site configuration I cannot see any options to change the site's name for the default site of an instance. Environment Liferay DXP 7.0 - Liferay DXP 7.2 Resolution Site name of default instance can only...
Impact of Google Chrome 80 and changes in the default behavior of the SameSite cookie setting on SAML
legacy Troubleshooting
Issue Updated (May 31, 2021): The behavior is enabled by default since Chrome 84. Updated (April 3, 2020): Chrome is Temporarily rolling back SameSite Cookie Changes Updated (June 12, 2020): Added information about...
Known Issue: Liferay Commerce Downloads Go to Empty Page
legacy Troubleshooting
This article documents a known issue regarding Liferay Commerce downloads in Help Center. When Liferay Commerce customers and partners attempt to download one of the available releases, in most cases the user...
Why are my theme JS and CSS changes showing only if I clear the server's cache?
legacy How To
Issue While working on theme development and deployment, both on Development and Production environments, it will be necessary to clear the server and browser's cache in order to see...
Byte is not localized to french language, it should be octet
legacy Troubleshooting
Issue The storage size is not localized in the TextFormatter class in the com.liferay.portal.kernel.util package. This values are hardcoded in the variable _STORAGE_SIZE_SUFFIX_B, _STORAGE_SIZE_SUFFIX_KB,...
Offline feature on Webscreenlet
legacy
Issue Is there any offline feature on Webscreenlet? Environment Liferay DXP 7.2 Resolution Please Note: Assisting with designing or implementing involves customizations that are beyond the scope of Liferay Support....
Sitemap Is Listing Pages That The User Should Not Have Access To
legacy How To
Issue Pages are showing up on the sitemap.xml that do not have Guest viewing permissions. For SEO purposes this page is not expected to be listed in the sitemap. Environment Liferay DXP 7.2 Resolution There is a...
What happened to barebone and everything.jsp files in Liferay 7.2?
legacy
Issue In 7.2 I can no longer see barebone.jsp and everything.jsp when I'm using browser developer tools. Environment Liferay DXP 7.2 Resolution In DXP 7.2, these two files are now aggregated in in OSGi module...
With the search engine disabled on dxp-15-7110+ fix pack, no more Pages are shown in the Site Administration
legacy Troubleshooting
Issue In special environments where the search engine has been disabled and the fix pack dxp-15-7110 has been installed, both Public and Private layouts will not be shown Environment Liferay DXP 7.1 Resolution A...
PrimeFaces non-standard protocol within will result into _jsfBridgeRedirect=true in the DOM
legacy Troubleshooting
Issue In a Liferay Faces (PrimeFaces) portlet, when using a markup similar to the one below: <p:link href="d3://searchdefault&amp;test_1=dummy==" value="Hover the mouse or inspect here to see the resulting...
Error in configuring/authorising data source
legacy Troubleshooting
Issue Facing following error while authorizing analytics data source for liferay instance. Redirect...
Unable to Reindex Elasticsearch due to missing analyzer plugins
legacy Troubleshooting
Issue Unable to reindex on a remote Elasticsearch server. Although it seemingly works in the UI, the following errors are thrown in the logs: 2019-12-10 12:15:45.183 ERROR...
Liferay Sync for MAC requests monitor KEYSTROKES permission
legacy
Issue When updating the Liferay Sync in Macbook, "monitor input from keyboard" permission is requested by the app. Environment Liferay Sync 3.4.8 Resolution This is intentional behavior. Liferay Sync is a Java...
How to create a custom Elasticsearch analyzer that is insensitive to accents
legacy Troubleshooting
There are some Elasticsearch analyzers that are sensitive to accents, for example, the Catalan analyzer returns no results if you search "diputacio", even if the indexed word is "diputació". This can be problematic, as...
Liferay DXP 7.1 SP3 Ships With Lower Version of LCS - v4.2
legacy Troubleshooting
Summary The 7.1 SP3 build contains LCS v4.2 by default instead of LCS v6.0. This oversight was discovered after the 7.1 SP3 bundle was released and will cause issues for Users upgrading their instance to 7.1 SP3....
Encryption keys can be used at Liferay
legacy How To
Issue How to disable/stop using DES as it possesses Security Threat.  Environment Liferay DXP 7.0 Resolution Encryption keys can be used at Liferay end are:  # For more details about encryption keys, see the Java...