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Remote App is not being Published to the Remote (Live) Server
legacy How To
Issue When attempting to publish a Remote App from Staging to Live in DXP 7.4, the App is successfully sent to the Remote Server and .js and .css files can be seen in Documents and Media. However, after...
Loading a module to nginx
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to load a module for restricting IP accesses...
LDAP users are not being added to portal upon sign in and cannot sign in
legacy Troubleshooting
Issue LDAP users not getting created upon sign in, preventing authentication and resulting in errors similar to: ERROR [https-jsse-nio-8443-exec-1][AutoLoginFilter:256] Current URL /portal/ generates exception:...
OAuth2 Scopes list long text shifted over
legacy Troubleshooting
Issue When viewing the OAuth 2 administration> Scopes page as a regular admin in a virtual instance, longer text and their checkboxes are shifted over. Environment 7.4 Resolution Update to 7.4 u53+ LPS-168507,...
Is it possible to edit a file using the Liferay service shell console?
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to edit a file using commands like...
Symantec reporting Analytics Cloud URL as malware
legacy
Issue https://osbasahbackend-ac-europewest3.lfr.cloud is being categorized as a security risk by Symantec the following URLs may also be affected by this https://osbasahbackend-ac-southamericaeast1.lfr.cloud...
Navigation showing wrong page hierarchy
legacy Troubleshooting
Issue After creating public and private pages in DXP 7.3 and then creating a Master Page Template Design and a Display Page Template Design with the private pages, you should be able to see private pages in the...
Liferay Learn (learn.liferay.com) is not loading properly or looks distorted
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay Learn (learn.liferay.com) is not loading properly and...
How can I find valid Workspace Product Keys to configure for liferay.workspace.product in gradle.property?
legacy How To
Issue What "product keys" are valid to configure for the liferay.workspace.product= property in gradle.properties? How can I select the proper "product key" value for Liferay Workspace? Environment Liferay Workspace DXP...
Login fields are greyed out in 7.4 after upgrade with dl.store.impl specified in 7.4 upgrade tool
legacy Troubleshooting
Issue After setting dl.store.impl= in portal-upgrade-ext.properties and using the upgrade tool to upgrade from 7.0 to 7.4, login fields are greyed out in 7.4. Environment 7.4 Resolution Double check your upgrade...
Filtering by date is not working in API explorer
legacy Troubleshooting
Issue Filtering by date is not working in API explorer. Results return no objects and there are errors in the log similar to: java.lang.UnsupportedOperationException: Unsupported method getColumn with field name...
Fragments with Accent or Special Characters in Title Fail to Export
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When attempting to export a fragment with a name...
Searched text is not highlighted while using Wiki under configuration in search portlet
legacy Troubleshooting
Issue While searching for a content of Wiki Portlet in search tool having only Wiki as Current configuration, searched text is not highlighted. Steps to reproduce: 1. Start Liferay DXP 7.4 U30. 2. Create a wiki...
Users see the message "Redirecting to your identity provider" before redirecting to OKTA login screen
legacy Troubleshooting
Issue The guest user observed the message "Redirecting to your identity provider" showed up before the OKTA user login screen showed up. The behavior just happened after upgrading the environment to 7.4 Update 56. We don't...
Problem when using moin.ai Chat Provider
legacy Troubleshooting
Issue We receive an Error after inserting Moin.ai Javascript on a clean page.   Environment Liferay DXP 7.4   Resolution Currently, moin.ai is not a supported Chat Provider. Please find more information and...
Unable to import LAR files if the site has structures with fieldsets inside them
legacy Troubleshooting
Issue We are trying to import a LAR from one instance to another. We are noticing that if the LAR has structures which include fieldsets the following error is getting thrown while importing the LAR and the process is...
Patching tool fails
legacy Troubleshooting
Issue Patching tool commands fail with below error even when a new hotfix is placed inside patches folder: "The command has failed. Please see the log for details."  Environment Liferay DXP 7.0 Liferay DXP 7.1...
How to delete the web content article version via groovy script?
legacy How To
Issue Users need to delete the web content article version with the help of the groovy script. Environment Liferay DXP 7.4 Resolution Please Note:  The below script is only a template that is meant to serve as a...
How to restrict the commerce search bar?
legacy
Issue  Is there any way to configure the commerce search bar to, for example, only work with Catalog results? Environment Liferay DXP 7.4 Commerce Resolution Currently, it's not possible to restrict the commerce...
Unexpected Search Behavior when Using Search Blueprint
legacy Troubleshooting
Issue Search facet widgets ignore the "Allow Empty Searches" option when used in conjunction with a Search Blueprint. When a search page is configured with Search Blueprint, search facets are being populated with...