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Repeatable web content structure items causes error and block publishing
legacy Troubleshooting
Issue Reproduction steps: 1) At Product Menu / Configuration / Instance Settings / Miscellaneous add English (United Kingdom) from Available to Current languages and set it as the default language (this is required to...
Not able to delete rules in Product Publisher
legacy Troubleshooting
Issue Steps to Reproduce: 1. Go to Speedwell Catalog Page 2. Add "Product Publisher" portlet on the page 3. Click on Configure. 4. Keep Dynamic Selection as is 5. Open Filter section 6. Add rule with Category and save....
Assigning View Permission to any role is taking longer time due to Liferay Sync
legacy Troubleshooting
Issue Steps to Reproduce 1. Extracted a clean DXP SP6 2. Created Site 'A' having Document and Media Portlet. 3. Created a folder called 'Sample' in Document and Media Portlet. 4. Uploaded around 10000 documents in the...
NameIDType.ENCRYPTED cannot be resolved
legacy Troubleshooting
Issue You might run into the following error after deploying SAML in Liferay Portal 6.2 on a Weblogic: identity_provider.jsp:53:106: NameIDType.ENCRYPTED cannot be resolved <aui:option label="encrypted"...
Automatic deletion of Forms data
legacy
Issue  Is there any out of the box option to schedule data deletion for records after a specific time? For example, we want to delete data which is in the system for more than 2 years for all tables in order to comply with...
Using '<' character in a option of the 'select from list' field broke the JS of the form
legacy Troubleshooting
Issue Step to reproduce : Go to Content > Forms Add a new Form Add a Select from List field Add an option using the character "<" (example: <test) Enable Allow Multiple Selection Publish Form or Save Form  Expected...
Is it possible to divide a specific column into a sizeable number of columns?
legacy
Issue Is it possible to split the two-column layout into another 3-4 columns on the content page? Environment Liferay DXP 7.2 Resolution This similar required behavior is introduced as a new feature in Liferay DXP...
Web Content shows error on every publish with Featured Image
legacy Troubleshooting
Issue Steps to Reproduce Create a `Basic Web Content` and give dummy data in source. Now, select any image under Featured Image Tab. Publish the Web Content. Re-edit the same web content and with/without any...
Invalid Canonical URL for a page
legacy Troubleshooting
Issue A page with the URL "/test" should have a canonical URL of /test. But all canonical URLs are shown as "/" for all pages. Steps to Reproduce Create a new empty page "test" (type and content does not matter)....
Fragment's content gets duplicated
legacy Troubleshooting
Issue When trying to add a page fragment with HTML structure similar to below, the fragment's data gets duplicated after saving. Also, the data is no more editable. <p> <lfr-editable id="heading" type="rich-text">...
Unexpected error while installing Xuggler: Unable to install jar
legacy Troubleshooting
Issue Trying to install Xuggler as an external service results in an error similar to Error: An unexpected error occurred while installing Xuggler: Unable to install jar xuggle-xuggler-arch-x86_64-pc-linux-gnu.jar...
How to eliminate irrelevant characters from search results?
legacy Troubleshooting
Issue The Liferay out-of-the-box feature has been used to display search results on a page. Each record of the results displays the document title, the first few sentences in the document, and a few other metadata...
Need to show more than 10000 users in users and organizations' search result
legacy Troubleshooting
Issue While searching in User and Organizations, search result count is limited to 10000 when using Elasticsearch 7 v3.0.1 and prior for DXP 7.2. Steps to reproduce- Create 15000 users in Liferay Portal. Go to...
Unable to change the default language translation for a document
legacy
Issue Changes to the default language id for a document in the Documents and Media do not persist when saved. Even when they are changed, they revert back to the site default language after being saved. Environment...
CKEditor in Liferay 7.3
legacy Troubleshooting
Issue After adding the below properties in portal-ext.properties file, the changes are not getting reflected in Web Content and some of its features are missing, e.g. no video, file browse, color picker, etc....
Download entire folder in Document and Media Widget
legacy Troubleshooting
Issue After selecting the folder in Document and Media Widget, the download option is not coming. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Click on Options(action button). Select Configuration and...
Custom Product Content Renderer
legacy How To
Issue How to customize the product card design? Environment Liferay DXP 7.3 Commerce 3.0 Resolution Please note: The following information involves customizations or implementation ideas that are beyond the scope...
Options are not getting saved in Product Image after publishing
legacy Troubleshooting
Issue After selecting the option in Product image, it is not saved even after publishing. Steps to reproduce 1. Navigate to Commerce Tab and select Product option. 2. Click on "+" button and add the product....
Error when importing a Site with Style Book due to DuplicateStyleBookEntryKeyException
legacy Troubleshooting
Issue When we import a Site with a Style Book for the first time, the import finishes successfully. But if we make any changes to the page, then export the same Site and try to import again, the import fails due...
Why is the CKEditor toolbar smaller in 7.3 and 7.4?
legacy How To
Issue The CKEditor toolbar has been simplified from DXP 7.3: I would like to restore it to its DXP 7.2 functionality: Environment DXP 7.3 DXP 7.4 Resolution CKEditor was simplified for 7.3, as documented...
How to change the status code of redirection from 301 to 302 ?
legacy
Issue How to change the status code of redirection from 301 to 302? Environment Liferay DXP 7.0 Resolution Liferay doesn't come with an out of box feature to change the redirection status code from one to another. One...
Is it possible to remove the 't' (Timestamp) parameter from the URL?
legacy
Issue Is there any way to remove 't' parameter to alter the URL which is generated for Documents that are uploaded to the Documents and Media portlet? Environment Liferay DXP 7.2 Fix Pack 5 Resolution The 't'...
Is it feasible to shorten the document's URL to its name?
legacy
Issue The URL which is generated for Documents that are uploaded to the Documents and Media portlet contains a string of numbers, letters, and a 't' parameter after the name of the document. If there is any way to...
While searching files, number of downloads is not getting displayed
legacy
Issue After configuring the below properties, the download count is displaying in the column with the table view under "Content / Documents and Media"...
How Can I Sort Web Content Structures and Templates Newest to Oldest by Default?
legacy Troubleshooting
Issue Web content structures and templates are sorted oldest to newest by default, and I need to reverse the sort order to see the newest entries first. Environment DXP 7.3 Resolution This is resolved by...
Set permissions required to create an organization site
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Theme Is Not Displayed on Pages and Styling Is Missing
legacy Troubleshooting
Issue Liferay's pages do not display correctly when accessing Liferay directly (i.e. not though a web server, such as Apache HTTP server) Environment Liferay DXP 7.X Liferay Portal 6.X Resolution...
User Initials are no longer present in DXP 7.2+
legacy
Issue In Liferay DXP 7.0 the default user avatar had the user's initials in it. Now with DXP 7.2+ those initials are no longer present. Environment Liferay DXP 7.2 Liferay DXP 7.3 Resolution Unfortunately it is...
Adding a GIF image in a web content making it a static image
legacy Troubleshooting
Issue Uploading a GIF image in Documents and Media, and then add this GIF image to a Web Content article through the image tool. Per checking the source code, the &amp;imagePreview=1 is added at the end of the image's...
Cross domain pages are accessible in DXP 7.2
legacy Troubleshooting
Issue After creating two websites of different domains user is able to access the pages of other domains as well Expected results: www.sitea.com/web/site-a/page1 → Page 1 of site A should accessible with site A domain....
404 Not found error when managing a site from a localized virtual host if the referrer site does not support the same languages
legacy Troubleshooting
Issue When navigating from a site with some language configured to other site that don't support that language, a 404 error is shown. Create a site "Site-us" and set English as the default language. Remove...
Web content display won't appear when viewing a page template after selecting web content
legacy Troubleshooting
Issue Steps to reproduce Create a page template Foo Go to Foo preview do edit Add a web content display portlet to the page template Go to + -> Configuration on the web content display portlet Choose one web content...
Filter by Field is not working properly on Global Site page Template
legacy Troubleshooting
Issue The blank popup shows whenever 'Filter by Field' is checked when configuring Asset Publisher on the Global Site Page Template. Steps to reproduce: 1. Extract Vanilla Liferay 7.2 and install Fix Pack 4. 2. Go...
Can the navigation menu be shared with child sites?
legacy
Issue There is a site with a child site. The main site has a navigation menu that should be shared with the child site. Environment DXP 7.0+ Resolution This is currently a product limitation, however, we already have a...
The LAR file could not be imported because it requires page templates or site templates
legacy Troubleshooting
Issue "The LAR file could not be imported because it requires page templates or site templates" error message apprears when the user is importing pages from different Liferay systems.   Environment DXP 7.0 or higher...
Repeatable web content structure items causes error and block publishing
legacy Troubleshooting
Issue Steps to Reproduce: 1) Take Liferay 7.1 and install fix-pack dxp-14. 2) Connect with MySQL 5.7 3) Create a structure with two text fields       a) Add one text field 1 - make it repeatable       b) Add another...
How to define the log level of a service at the Liferay Cloud console from the URL
legacy How To
Issue I want to define the log level of a service To increase le VPN lo level to DEBUG  Environment Liferay Cloud Console Resolution Just need to configure the URL with the following structure with the correct...
unsupported symbol error after migration with geolocation as field name
legacy Troubleshooting
Issue The word "geolocation" is not a reserved word in Liferay Portal 6.2 but in DXP it is. If a field name at Liferay Portal 6.2 is "geolocation", after the upgrade to DPX it could generated an Elasticsearch error...
ActionException error starting a node in cluster mode
legacy Troubleshooting
Issue When a node starts in cluster mode, with the property "cluster.link.enabled" enabled, an error trace like the following appears in the log: 2021-03-22 10:20:12.856 WARN [http-nio-8080-exec-1][PortalImpl:6840]...
Unable to disconnect Analytics Cloud instance from Liferay DXP
legacy Troubleshooting
Issue There is a known issue where you may be unable to disconnect the Analytics Cloud instance from Liferay DXP An error indicating "Error: Your request failed to complete." will appear in the UI, and the following will...
Any user who has not securely logged out will have their session terminated?
legacy
Issue Terminating the session of any user who has not properly logged out, for example, who has unexpectedly closed the transaction window, etc. This user does not have to wait for the default time-out to be...
LAR Import fails with Error Invalid file name
legacy Troubleshooting
Issue We are trying to move documents from one environment to another environment using the Documents and Media menu. We managed to export the documents from Production environment correctly, but when they were...
Automatic License Update Not Working
legacy Troubleshooting
Issue Licenses are not being auto-updated for Liferay Cloud. I've updated the service versions to those required but Automatic License Update is not working. Environment Liferay Cloud - Released with Platform...
How to remove the space between the currency symbol and the product cost when displaying Commerce Product prices
legacy How To
Issue A space exists between the currency symbol and a product value when displaying Commerce Product prices (e.g., $ 15.00) Environment Liferay DXP and Commerce Resolution If you would like to remove the space between the...
After searching document folder does not show documents
legacy
Issue Steps to Reproduce: 1) Go to Content > Document & Media. 2) Create a Folder(say Test Folder1) and inside that folder create one basic document(say Test Document1). 3) Now go to home page and search with keyword...
Role Permissions to display all the actions in Knowledge Base Display Widget
legacy Troubleshooting
Issue After having created a specific role to let users manage Knowledge Base articles from Knowledge Base widgets, some actions, like "Add Child Article" or "Edit Article", may be visible from Knowledge Base Admin...
Blacklisting Commerce components in 7.3 can stop other modules as well
legacy Troubleshooting
Issue When you add a Commerce component to the blacklist, other modules will stop functioning as well. This may cause the following issues:  - Certain Commerce menu elements could be missing  - Gogo Shell...
Large File Uploader Permissions
legacy
In compliance with the latest GDPR regulations, files uploaded via our large file uploader are encrypted. As an additional security measure, we require all large file attachments to be...
Unable to see Structures Field for the Templates
legacy Troubleshooting
Issue Steps to reproduce: Start a Liferay bundle. Create a structure with some fields in it Create a template for it Click on the Structure tab, then back to the Template tab Open the template Expected behavior: The...
Scheduled publication to live won't include new content
legacy Troubleshooting
Issue After setting up a scheduled publication of a site from staging to live and adding new contents, these contents are not shown in the live environment when the scheduled date arrives. Environment Liferay DXP...
Paginated multi-selection is lost when navigating through pages with SPA disabled
legacy Troubleshooting
Issue The view to assign users to a given role can be paginated. When SPA is disabled, only the users selected from the last page are effectively selected: those selected in previous pages are discarded. This can...
The Form Records are viewable by guest users in the search results after the upgrade to DXP 7.2
legacy Troubleshooting
Issue The Form records sent by other users are viewable by guest users in the search results after the upgrade from DXP 7.0 to DXP 7.2: When a guest user searches in the search bar, the response will include the Form...
Free Marker Template Null Pointer Error
legacy Troubleshooting
Issue Free marker template(ftl) error is occurring when fragments changes propagation is enabled. Steps to Reproduce Enable Automatic Page Fragment Propagation. Navigate to Product Menu -> Design -> Fragments...
java.lang.IllegalArgumentException: java.net.URISyntaxException
legacy Troubleshooting
Issue The following exception can be obtained when using S3 as store if no s3Endpoint is configured: 2021-03-16 01:18:14.998 ERROR [Start Level: Equinox Container:...
Updating Commerce Catalogs runs into Permission issue
legacy Troubleshooting
Issue When you are editing Catalog in Commerce and try to save the modification you will get the following message: "Error: You do not have the required permissions". This error usually happens when there is...
Form's new records are indexed even though property 'Searchable' is set to 'Disable'
legacy Troubleshooting
Issue Steps to reproduce: Create a new Form. Add a new TextField and set property 'Searchable' to 'Disable'. Save Form. Add created Form to a page. Submit this form with some value in text filed (i.e. answer_one)....
HTML elements disappear in Calendar's events editor
legacy Troubleshooting
Issue When you edit the description of an event in Calendar portlet and elements like <iframe> are added through the Source view to it, after saving the event those elements disappear from the editor....
Password verification needed at time of changing user screen name & email address
legacy
Issue Password verification is required whenever a user needs to update its screen name or email address Environment Liferay DXP 7.3 Resolution A feature request has been already created in order to add a toggle for...
Web contents and blog posts can be displayed in asset publishers even if their filters wouldn't allow them
legacy
Issue A web content (or blog post) can be displayed in any Asset Publisher, even if its configuration wouldn't allow it, by requesting a URL of the form:...
No base price list error when editing SKUs or Ordering after upgrading Commerce from 7.1
legacy Troubleshooting
Issue After upgrading Commerce from Liferay DXP 7.1, users are unable to order Products and admins are not able to update SKUs of the Products. There is also an error in Liferay logs: ERROR...