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Expiring license error occurs in clustered environment for Liferay PaaS
legacy Troubleshooting
Issue The following expired licensing error displays in Liferay PaaS logs: ERROR [main][LicenseManager:-1] Digital Enterprise Unlimited Enterprise-Wide license is expired Environment Liferay PaaS Resolution There are two...
Getting BadPaddingException errors in the logs after an upgrade
legacy Troubleshooting
Issue After upgrading Liferay DXP, javax.crypto.BadPaddingException errors appear in the logs when using 'Auto Login' feature ('Remember me'). Example error message: ERROR [AutoLoginFilter:247] Current URL /home...
"http://localhost:8080/o/oauth2/authorize" URL redirect to the Login Page
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When accessing the OAuth2 authorization URL...
What URLs can be used to access my workflow tasks
legacy How To
Issue You may need to access a user's tasks without including their name in the URL or by explicitly including it. Environment Quarterly Release DXP 7.4+ DXP 7.3 Resolution Without User Identifier: It is possible to...
Impersonated user is unable to add items to the cart
legacy Troubleshooting
Issue When impersonating a user with permissions to add items to a cart, a message is seen in the UI, which says: “Danger: [object Object]” and the items do not get added to the cart. This behavior can be...
After Enabling Publications, Some Notifications are Listed as "Deleted" in the UI
legacy Troubleshooting
Issue When Publication is enabled, some notifications are unexpectedly displayed as "deleted" in the Notifications UI, even though the related workflow tasks and assets are still present and accessible....
Web Content Display scope site selector
legacy How To
Issue I cannot select content from other site different than Global and the current one. Environment Liferay 7.3, 7.4, Quarterly Releases Resolution The observed behaviour is the expected one: there is no...
Updates are not visible without a page refresh
legacy Troubleshooting
Issue After editing and publishing a fragment or page, the changes are not immediately visible, but a similar behavior could be reproduced in other ways. A manual page refresh is required to see the...
Does upgrade touch the doclib?
legacy
Issue We are preparing the upgrade from a Liferay 7.3 FP2 to a Liferay 7.4 2024.Q1 and we are trying to prepare a rollback system if something goes wrong and we need go reinstall the 7.3. My question is about the document...
Updating Custom Account Entry Fields Fails for Person Accounts with a Specific Role
legacy Troubleshooting
Issue 'users do not have permission' exception is showing when trying to update the same custom field on Person type accounts. Steps to reproduce: 1. Start a clean 2024.q1.1 bundle 2. Navigate to configuration >...
Browser Back Button Issue with Multiple Asset Publishers
legacy Troubleshooting
Issue When a page contains multiple Asset Publishers, the browser's back button may not work as expected. Clicking the back button may require multiple clicks to return to the previous page. Environment Liferay DXP...
When using a form, the email notification does not send the value selected from the dropdown menu
legacy Troubleshooting
Issue When using a configured form with "Object" as the storage with Picklist in use, the email notification that populates after each submission is not displaying the correct values from when the form was submitted....
Unexpected SAML calls: com.liferay.saml.internal.servlet.filter.SpSessionTerminationSamlPortalFilter.doProcessFilter
legacy Troubleshooting
Issue When navigating through the portal with SAML disabled, there are a few SAML-related filters that are still being processed, leading to database calls and causing slower performance. at...
Why cannot see Publications after upgrade?
legacy Troubleshooting
Issue After making the upgrade from Liferay 7.4 update-46 to Liferay 7.4 Quarterly Release Q2 2024 user cannot see the Publications. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution Consider to verify...
How to check current Liferay Version in SaaS environments?
legacy How To
Issue Users in SaaS environments need to know what version of Liferay they are running. Environment 2024.Q2 LXC Resolution To check the current Liferay version, navigate to Control Panel > Instance Settings and...
Some result searches for the same document can show text with replacement characters (�)
legacy Troubleshooting
Issue A text document (such as a PDF) has been added to the document library. Searching by a piece of text in the file, the result includes an excerpt with regular text including the search string. Searching by a...
Portlet 3.0 Control Panel Apps cause unexpected errors
legacy Troubleshooting
Issue Following the deployment of a Portlet 3.0 Control Panel App, other areas of the control panel are experiencing malfunctions. For instance, the My Sites selector is not responding, and in version 7.3, the Global...
Cannot Configure Script Management with Client Extensions
legacy
Issue Trying to set the Allow administrator true to create and execute code in Liferay settings in Script Management using Client Extensions, but the setting remains unchanged after deployment. Example...
Enabling ElasticSearch Sidecar logs
legacy Troubleshooting
Issue I would like to raise the log levels for ElasticSearch Sidecar The folder [liferay-home]/elasticsearch-sidecar/7.x.x/logs does not contain any log files Environment Quarterly Releases Resolution The...
Received "java.lang.IllegalArgumentException: Unsupported class file major version 65" when using JDK 21
legacy Troubleshooting
Issue I encountered the following error when compiling my custom JSON Webservice Module with JDK 21.  exception    "Unsupported class file major version 65" throwable    "java.lang.IllegalArgumentException:...
How to change the URL of the Site Logo
legacy How To
Issue How can I change the logo link to redirect to a URL different than the home page?  Environment Liferay Quarterly Release Resolution By default, the logo links to /web/site-friendly-url (Site Display URL),...
SAML Authentication Error: "This message decoder only supports the HTTP POST method
legacy Troubleshooting
Issue The following SAML errors appear in the Liferay logs: ERROR [http-nio-8080-exec-5][BaseSamlStrutsAction:53] org.opensaml.messaging.decoder.MessageDecodingException: This message decoder only supports the...
In SAML setup user is not getting login in the SP and receiving warning on the UI
legacy Troubleshooting
Issue After setting up the SAML process, the user tries to log in receiving the warning below and not being logged in. Environment Liferay 2023.Q4.0 Resolution If users are setting up an identity provider as...
Unable to Import Site Template LAR
legacy Troubleshooting
Issue Import of a LAR file exported from a Site Template through Publishing -> Export fails when being imported to another environment with an error stating: The LAR file could not be imported because it requires page...
CORS request is failing
legacy Troubleshooting
Issue If the user allows any origin (Access-Control-Allow-Origin: *) to access the resource, the CORS request fails. Steps to reproduce: 1. Start Liferay DXP 7.4 U90 2. Navigate to Control Panel > Instance...
Do I need more license keys if I have more Virtual Instances?
legacy
Issue We have multi tenancy in our Liferay environment. Multiple instances are created from Control Panel > Virtual Instances. Do we need to deploy more license keys?   Environment DXP 7.0+ Quarterly Releases  ...
How to disable API endpoint (/o/api) for logged in users?
legacy How To
Issue Need to disable API endpoint (/o/api) for logged-in users. Environment Liferay DXP 7.3 Liferay DXP 7.4 Resolution To disable API Explorer, please navigate to Configuration > System Settings > Platform >...
Form Container does not display relationship field for parent object
legacy Troubleshooting
Issue I have an object A with a one-to-many relationship to object B. When I add a Form Container to a page and map it to object A, I cannot select the related object B entries. Environment Liferay DXP 7.4+ Resolution...
Insufficient Permissions to Access Folders When Uploading Documents to Web Content
legacy Troubleshooting
Issue Users with a role other than Administrator, for example, the "Editor" role, receive a permissions error when they try to access folders within Documents and Media while uploading a document to Web Content. The...
Adaptive Media Images Not Displaying for Users in Product Catalog Search Results
legacy Troubleshooting
Issue When using Adaptive Media with images in Product Catalog search results, the images are displayed correctly for some users, but not others. For example, Adaptive Media is not working for...
Web Content "Modified by" User Appears to be Incorrect After Translation
legacy Troubleshooting
Issue After translating existing web content, the last modified user displayed is the original author, not the translator. Environment Liferay DXP 7.4+ Resolution The "Modified by" user and timestamp for web content...
How to display form entries data which is submitted through form in user interface?
legacy How To
Issue Is there any way to view form entries in a grid format by clicking a button labeled "View Form Entries." ? Environment Liferay DXP 7.2 Resolution In Liferay DXP 7.2, the functionality to display form results...
CKeditor extra plugins
legacy How To
Issue I would like to add extra plugins to CKeditor. I would like it to work in web content translator also. Environment Liferay DXP 7.3+ Resolution Go to...
Unable to redeploy a module
legacy How To
Issue After deploying a module and removing it via UI or tomcat bundle, it doesn't redeploy successfully. It gets stuck in a "Processing" stage.  Environment Quarterly Release DXP 7.4+ Resolution This is the expected...
Liferay PaaS - We enabled auto-scaling but no new node started when the memory utilization reached the threshold
legacy
Issue We enabled auto-scaling in Liferay PaaS environment. We saw that the average memory utilization of the nodes reached the threshold we set up in the LCP.json file, but no new nodes were started.   Environment...
JSP file [/monitor/app_check.jsp] not found errors are flooding the logs
legacy Troubleshooting
Issue After upgrading from 2023.q3.8 to 2024.q3.10, customer is seeing a lot of these errors in their logs: 2024-12-19 11:43:51.749 WARN [https-jsse-nio2-11251-exec-3][code_jsp:163] {code="404", msg="JSP file...
Locating Default Asset Publisher Templates
legacy
Issue Where can I find the default display templates used by the Asset Publisher? Environment Quarterly Releases: 2024.Q3, 2024.Q2, 2024.Q1, 2023.Q4, 2023.Q3 Liferay DXP 7.4+ Resolution The templates are located in...
"HTTP Status 400 – Bad Request" error occured when Updating Blogs' Custom Friendly URL
legacy Troubleshooting
Issue While updating the "Blogs" custom-friendly URL from "/liferay-blog" to "test-blogs/liferay-blogs," an HTTP Status 400 - Bad Request error appears on the UI. (A video demonstrating the issue has been attached.)...
Auditing the remote client IP address changed after upgrade
legacy How To
Issue After upgrading from Liferay 7.0 to a more recent Quarterly Release we are facing changes to the Audit_AuditEvent table, which was storing, in the clientIP column, the content of the 'X-FORWARDER-FOR' HTTP...
Checking Commerce Permissions in Fragments Always Returns True
legacy
Issue When using Freemarker variables userPermission and permissionChecker in a fragment to check if a user has specific permissions for their commerce account, the check always returns true, even for non-existent...