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Locked out of Liferay Portal after enabling OpenSSO
legacy Troubleshooting
Issue I enabled OpenSSO on my Liferay portal and now I cannot login to the portal. Is there a way that I can disable OpenSSO to log back into the portal? Environment Liferay Quarterly Release Resolution Access the...
Build Failure Due to Duplicate Client Extension ID
legacy Troubleshooting
Issue When attempting to build the Liferay project, the build fails with the following error message: > Task :client-extensions:liferay-sample-custom-element-1:validateClientExtensionIds FAILED FAILURE: Build...
Form is not sending automatic reply emails
legacy Troubleshooting
Issue Our form is not sending automatic reply emails. The following error is present in the console logs "Unable to send message: Authentication unsuccessful, user password has expired." Environment Liferay...
Observing Solr Error - 'multiple values encountered for non multiValued field'
legacy Troubleshooting
Issue We have encountered an issue indexing journal articles while utilizing structures and templates for adding/modifying web content with repeatable fields, and we suspect that the repeatable field data may be...
Asset Publisher filtering by structure shows web content and folders
legacy How To
Issue In Liferay DXP 7.3, when filtering content in an Asset Publisher by structure, only the web content with that structure are shown In Liferay DXP 7.4, doing the same filtering will also show the folders that...
Search results are showing unexpected visual changes when rendering Object items
legacy Troubleshooting
Issue When searching for Objects on a search page, there are some unexpected visual changes in the result. Environment Quarterly Releases Resolution Please verify that whether there are any HTML in the description of the...
Group Memberships are being removed after signing in via SAML after upgrading to 2024.Q2 from 2023.Q4
legacy Troubleshooting
Issue We have observed that some users's existing group memberships are missing after they login via SAML(Okta). Environment Quarterly Release 2024.Q2 Resolution This is due to the change reported in these articles:...
The account email address is set to null
legacy Troubleshooting
Issue When updating a custom field at the account entry, the account email address is set to null Steps to reproduce: Create a new Account, “Account”. Attach an e-mail address “abc@liferay.com” to the account entry...
When using 3G, "Related Asset" is not selected immediately
legacy
Issue There has been an observed delay when trying to select a "Related Asset" within "Web Content" when using 3G internet speed. Instead of the "Related Asset" being selected immediately, there's a delay and other...
Accessibility issues with the Underline button in CKEditor
legacy
Issue When using CKEditor, there is an underline button available. If you use it, the text will be inserted within u elements. This fact causes some HTML validators to report an accessibility issue based on WCAG SC...
Custom Themes are no longer shown as Site Templates in DXP 7.4
legacy
Issue In Liferay DXP 7.3, custom themes were seen under Site Templates Pop Up (Control Panel > Site > Choosing the template). However, in Liferay DXP 7.4, custom themes do not come under Site Templates, and...
Language Keys are processed as Literal Text in custom MVC Portlets
legacy Troubleshooting
Issue When creating a MVC Portlet that leverages language keys, language key output is presenting as the literal text, rather than the key value For example:  Language key in view.jsp: <b><liferay-ui:message...
Builds fail due to org.jenkinsci.plugins.github_branch_source.ApiRateLimitChecker$RateLimitCheckerAdapter checkRateLimit
legacy Troubleshooting
Issue Jenkins is failing while creating the DXP cloud build and the following errors are observed: ERROR: org.jenkinsci.plugins.github_branch_source.ApiRateLimitChecker$RateLimitCheckerAdapter...
SSL errors when configuring a private repository in Liferay PaaS
legacy Troubleshooting
Issue You are using a private repository and while trying to configure it for the CI service you notice the webhook is not automatically created Also the following logs are shown in the INFRA environment Aug 13...
HTTP Strict-Transport-Security Header in Liferay
legacy
Issue Is HTTP Strict-Transport-Security Header enabled in Liferay? Environment Liferay DXP 7.4 Resolution Liferay enables HTTP security headers such as 'http.header.secure.x.content.type.options',...
Blocked:origin errors are seen when deploying Spritemap CX
legacy
Issue Blocked:origin errors are seen in the browser console when deploying Spritemap CX. Theme SVG Spritemap is showing blocked:origin errors in a SaaS environment. Environment Liferay PaaS, SaaS Resolution Observing...
Workflow review has no edit option for Object entries
legacy Troubleshooting
Issue When reviewing an Object entry that was submitted to review, there’s no option to edit, whereas when doing the same for a Web Content article, there’s an option to edit it before approving the...
Screen name should not be required when Autogenerate User Screen Names is enabled
legacy How To
Issue When enabling Autogenerate User Screen Names, the Object Action still mandates a Screen Name field, which is an inconsistency. The aforementioned behavior can be reproduced by doing the following...
Elasticsearch Sidecar "com.liferay.petra.process.ProcessException: Unable to load modified classes" with Java 17
legacy Troubleshooting
Issue I am running Liferay on JBoss EAP 7.4.18.GA and I want to upgrade from Java 11 to Java 17. The following error is output when I try to start my Liferay bundle. 2024-09-02 07:42:01.518 WARN...
Price does not update when using Product Detail Template
legacy Troubleshooting
Issue The Product Details Portlet shows the wrong product price when a Product Detail Template is configured as its application display. Environment 2024.Q2 Resolution If the getPrice() method is used in the template, this is...
"WFLYDM0145: The resource 'security-realm' is unsupported since Java 14"
legacy Troubleshooting
Issue I am running Liferay on JBoss EAP 7.4.18.GA and I want to upgrade from Java 11 to Java 17. The following error is output when I try to start my Liferay bundle. "WFLYDM0145: The resource 'security-realm' is...
Where is the logic for handling the actions for the Terms and Conditions page?
legacy
Issue We would like to override the behavior of the default Terms and Conditions that can be activated in Liferay. Where is this logic located in the code? How can we override it? Environment DXP 7.0+ Resolution An...
What is the default behavior when users click 'I agree' or 'I disagree' at the Terms and Conditions?
legacy
Issue What is the default behavior when users click 'I agree' or 'I disagree’ button at the Terms and Conditions? Environment DXP 7.0+ Resolution I agree: If accepted, the user is redirected to the home page or to...
If the user selects 'I disagree' for the Terms and Conditions, will they be logged out?
legacy
Issue Does it log out the user if they select 'I disagree' on the Terms and Conditions page? Environment DXP 7.0+ Resolution No, only a popup should be displayed to the user: Additional Information Terms of Use    ,...
How to change the . (dot) characters to hyphens (-) in Web Content article friendly URLs?
legacy How To
Issue We have several Web Content articles where the friendly URL contains some dots and we would like to have hyphens instead. Changing them manually is not only hard but we would also like to implement a workflow to...
The PageId changes each time the page is edited causing the category filter value to change each time.
legacy
Issue We are building a page which displays a Collection of “How to” Web Contents using a variety of Categories. As an alternative to using the Collection Filter to display the content of one category, we would like to...
Repeatable Form Fields take more than One-Click to Repeat
legacy
Issue When adding repeatable fields in a form, the form fields take more than one click to repeat   Environment Liferay 2024.Q1 Resolution This behavior is intended and introduced as a result of LPD-1720 When rapidly...
Error "Portlet is temporarily unavailable" appears for Category Facet widget
legacy Troubleshooting
Issue When an invalid ID is passed as the value of the category field in the URL, all the widget shows the error "Portlet is temporarily unavailable". As a result, all the widgets should show the message "No...
Calling UserImporter in com.liferay.portal.security.exportimport.api throws unsatisfied references error.
legacy Troubleshooting
Issue On 7.3 we are using this class to Import users from a SamlProvider: com.liferay.portal.security.exportimport.UserImporter.importUser(long companyId, String emailAddress, String screenName) We call the service by...
Vulnerability: Robots.txt file must not be accessed and should be blocked
legacy Troubleshooting
Issue Encountered a vulnerability issue with the robots.txt file and the vulnerability test suggests preventing the robots.txt file from being accessed. Environment Liferay DXP 7.3 Liferay DXP 7.4...
module java.base does not "opens java.lang" error in buildService using Java 21
legacy Troubleshooting
Issue The following exception is thrown when trying to build a service with Service Builder: Failed to initialize ClearThreadLocalUtil java.lang.ExceptionInInitializerError at...
DefaultValue in structures with repeatable fields are incorrect
legacy Troubleshooting
Issue Default values in structure with repeatable field don't work as expected. After creating an exporting a structure with a repeatable field, the default value is empty, despite being defined in the...
ORA-00972: IDENTIFIER IS TOO LONG
legacy Troubleshooting
Issue When using Oracle 19c as the database, setting the compatible version to 12.1.0.2 or lower can lead to errors under certain circumstances, such as when publishing an object that has relationships...
Deploying Client Extensions to multiple Virtual Instances
legacy How To
This feature is available with Liferay Workspace version 11.0.0+ This feature is only meant for local development when deploying to a local bundle. It is not intended for building client extensions that will be...
Language Key Import Issue
legacy Troubleshooting
Issue When exporting a language key from one instance and then import it to another instance, the translated sentence appears incomplete. Steps to reproduce: 1. Start the server.(Let's say-Instance 1) 2. Navigate...
Price range facet is getting rearranged when blueprint is applied
legacy Troubleshooting
Issue The price range facet is getting rearranged (not in ascending order) when the blueprint is applied. Steps to reproduce: 1. Start the server. 2. Navigate to Application Menu > Control Panel > Sites. 3. Click...
When changing the User's "Language" and "Prefix" selection to another set, each selection needs to be done individually
legacy Troubleshooting
Issue We've observed an undesirable behavior when editing a User's preferred "Language" and "Prefix" selection. When editing/changing a User's "Language" and "Prefix" existing selection, each selection needs to be...
All Headless API calls return 404 errors
legacy Troubleshooting
Issue When going to Control Panel > Applications > Process Builder and opening one of our existing workflows to edit it opens the edit screen but cannot load the definition. The following errors occur in the logs...
Some content data is not getting saved after publishing an article
legacy Troubleshooting
Issue When I input content data into my web content structure, the content data is not saved after I publish the article.  Environment Liferay Quarterly Release Resolution This is a known issue in Liferay and is...
Page URL break with long text (414 URI Too Long)
legacy Troubleshooting
Issue The page URL is breaking and giving 414 URI too long errors. Steps to reproduce: Navigate to Control Panel> Instance Settings> Localization > Language> select required locales Now, click on 'Locale Prepend...