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Cannot select a layout template in a widget page
legacy Troubleshooting
Issue Layout templates can be chosen in the configuration of widget pages to specify the columns and rows where widgets will be placed. When trying to select another layout template (deployed inside a custom theme...
Liferay Frontend NPM Toolkit compatibility matrix for Node.js, NPM, Yeoman, Gulp and Generator Liferay Theme
legacy
Issue If a client wants to generate custom themes, they need to install: Node.js and NPM Yeoman Gulp generator-liferay-theme As a result, it is difficult to know which version to install depending on the portal version...
How to create custom events in Analytics Cloud?
legacy How To
Issue I would like to create a custom event, but after checking the official documentation, I am unsure about the steps. Environment Analytics Cloud DXP 7.0+ Resolution Please follow these steps to create a simple...
Portlet on Private Pages does not save changes in Configuration
legacy Troubleshooting
Issue When adding a portlet to a private page and changing its configuration, the portal displays the success message, but the content returns to the previous value. Environment DXP 7.3 DXP 7.4 Resolution Please...
Unable to manage Document and Media type DDL on a localized DDL Display
legacy Troubleshooting
Issue When a new DDL is created from a DDL definition, with any 'Document' fields, and any additional localization/translation, then the translation, and the document is not added to the record The action fails...
Outdated or vulnerable components can sometimes be found in the .cp/ folder inside osgi/state/folder
legacy Troubleshooting
Issue We've run a security scan and it is picking up outdated components inside the .cp/lib/ subfolder of the osgi/state/ folder, and it is confusing our compliance efforts.  Environment Liferay DXP 7.0, 7.1, 7.2, 7.3,...
Upgrading from 6.2 to 7.3 changes the number of likes and dislikes
legacy Troubleshooting
Issue Ratings and Comment Ratings are enabled in our portal. When we upgrade the portal from 6.2 to 7.3, some likes turn into dislikes and that creates false information. In the ratingsentry table, the scores of the...
Discount workflow is triggering as soon as user fill the discount
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Navigate to Control Panel > Applications> Workflow > Process Builder > Configuration > Edit Commerce Discount and apply Single Approver workflow. 3. Navigate...
Default payment method showing all the active and non active payments
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a new site by using the 'minium site template'. 3. Create a new account. 4. Navigate to the default created channel. 5. Enable the 'Money order'...
The asset selection changes from collection to manual
legacy Troubleshooting
Issue The selected collection is not kept in the asset collection Steps to reproduce: 1. Create a Page > Add the 'Asset Publisher' widget to it 2. Configure 'Asset Publisher' to use the Collection 3. Select the...
Collection Variations are not prioritized
legacy Troubleshooting
Issue Asset Publisher and Collection Display do not display the collections correctly. Steps to reproduce: 1. Create a Collection Navigate to Site Builder > Collections > + > Manual Collection > Set a name > Save...
Search showing staging results in search facet
legacy Troubleshooting
Issue Steps to reproduce: Create a new blank site with a public page Enable local staging Create web content in the new site Staging: publish to live Go to the default Liferay site Configure the scope of the search...
Search button is not properly aligned is search portlet
legacy Troubleshooting
Issue Steps to reproduce: 1) Control Panel-> System Settings-> Search-> Search Web 2) Check the box and update 3) Create Widget Page 4) Drag the Search portlet on that page. 5) Search button is not inside the search...
How to hide Commerce from the Mega Menu
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue I...
The title of the web content should not appear after it has been published
legacy Troubleshooting
Issue If a web content display widget is used on the widget pages, the title of the web content appears after publishing it, however, on content pages, the title does not appear.  Steps to reproduce: 1) Create web...
When enabling Cross Cluster Replication error "leader index [liferay-0] does not have soft deletes enabled. soft deletes must be enabled when the index is created by setting index.soft_deletes.enabled to true" is thrown
legacy Troubleshooting
Issue When we try to enable Cross Cluster Replication in our Elasticsearch 6 installation, we are getting the following error: leader index [liferay-0] does not have soft deletes enabled. soft deletes must be enabled...
ADA Accessibility: Drag and Drop functionality not accessible using keyboard, screen reader when creating new Document Types.
legacy Troubleshooting
Issue When creating a new Document Type, elements in the Builder fields section sidebar are accessible and operable only by Drag and drop motion using the mouse, presenting an accessibility issue for visually...
Non published page as home page causes 404
legacy Troubleshooting
Issue When an unpublished page becomes the home page it will cause a 404 error to display. Environment DXP 7.4 Resolution To resolve this behavior, update your installation to 7.4.13 DXP U47, or open a help...
Account Member cannot see Open Carts
legacy Troubleshooting
Issue 1) Create a new site with Minium Template 2) Go to Control Panel > Users 3) Create a new user (User A) 4) Go to Control Panel > Account 5) Create a new Account and assign the Administrator and User A to the...
Are security audits performed on NginX?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
JBoss Web 7.0.16 Memory Leaks
legacy Troubleshooting
There is currently a known issue for some Liferay customers using a clustered JBoss Web 7.0.16 Server (and previous versions) in which a memory leak occurs. According to the Red Hat JBoss Enterprise Application...
Common Errors When Applying CSS in DXP 7.0
legacy Troubleshooting
This article documents the CSS in Web Content Management and lists steps to resolve the issue or avoid it altogether. Resolution Error: CSS in the template is not applied to web...
Expando Permission Exception
legacy Troubleshooting
A user who is assigned to a role that can manage web content may encounter "Web Content is temporarily unavailable" error on the page. If the following error message shows up in the log, it means the user needs update...
Removing Older Versions of a Portlet When Deploying a Newer Version
legacy How To
This article describes how to have Liferay Portal undeploy and remove the previous version of the portlet before redeploying new version of the portlet. Resolution Liferay provides a portal.property to address this...
Remote Staging Setup for Liferay Portal and DXP
legacy How To
This article describes how to configure a basic remote staging setup on Liferay Portal and DXP. The troubleshooting guide at the end of the article pertains to Liferay Portal 6.2. Users who have upgraded to Portal 6.2 will...
Verifying Section 508 Compliance for Liferay Portal
legacy How To
The following article describes how to detect Section 508 Compliance issues. Section 508 is an, "Amendment to the United States Workforce Rehabilitation Act of 1973, which is a federal law mandating that all electronic and...
Connection/Authentication Errors When Sharing Widgets on External Sites
legacy Troubleshooting
When trying to share a Liferay portlet to an external site, users may encounter connection/authentication errors. Steps to Reproduce: Add Blog Portlet (or any portlet) to a page Add a...
ORA-00972: 'Identifier is too long_' Error When Deploying Notifications Portlet
legacy Troubleshooting
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. The...
'IllegalStateException' Errors When 'layout.parallel.render.enable' is Set to 'true' in Liferay Portal 6.2 on Tomcat
legacy Troubleshooting
This article documents a known issue for users on Apache Tomcat 6.0.44, 7.0.69 or newer (including Tomcat 8) after Apache has issued a bug fix on those versions. When layout.parallel.render.enable=truehas been set,...
Providing User Data in SAML AuthnResponse Packets
legacy How To
SAML communication occurs via request and response packets between an identity provider and a service provider. This article addresses how to provide user data within the response...
Liferay's Clustering API
legacy How To
Liferay will support our API and resolve any issues and answer any questions having to do with the API itself or any other part of Liferay's software. Issues and questions regarding...
Patching a Liferay Cluster With No Down Time
legacy How To
This article describes steps for customers to patch Liferay instances in a cluster with no down time for the cluster environment. Known as a rolling change, there are limitations to...
Performance Issue With LDAP Imports When Using Oracle Database
legacy Troubleshooting
This article is regarding a performance issue that may surface when executing an LDAP import using the UserGroup method for a large amount of users. Specifically, the issue is that the...
Export Process Fails if the Asset Name Has a Forbidden Character
legacy Troubleshooting
This article documents a known issue in the export process if any asset has a forbidden character in the name. These characters are usually reserved for HTML and XML and thus should not be used. In the case of...
JSON Authentication for Custom Portlets
legacy Troubleshooting
Liferay will support our API and resolve any issues and answer any questions having to do with the API itself or any other part of Liferay's software. Issues and questions regarding custom development may be handled by...
Liferay Schema Encoding
legacy
The Liferay schema encoding should always match the encoding used in the database. One of the easiest ways to do this is to simply use UTF-8 across the board so that no issues arise....
Activating a Marketplace App Through a Proxy Server
legacy Troubleshooting
If a Marketplace app activation key is acquired via OrderId, the Liferay bundle will try to validate the key by accessing www.liferay.com. This is an issue if the server requires a forward proxy to access the...
Cursor Position Glitch Specific to Using CKEditor on Microsoft Edge
legacy Troubleshooting
This article documents a known issue for customers using CKEditor in Liferay Digital Experience Platform 7.0. When editing content that uses CKEditor—such as a Message Board thread—on a Microsoft Edge browser, you...
PNG Compatibility on Internet Explorer 11
legacy Troubleshooting
This article documents a known issue with PNG files that are uploaded to Document Library not displaying in IE11 with a DOM7009: Unable to decode image at URL in the console.  As a security measure, and to prevent...
Storing Lucene Indexes in Various Ways
legacy
This article documents how to change where the indexes are stored. Resolution Please see the excerpt from the portal.properties file about the lucene.store.type property: Designate...
Setting up Solr on Linux with JBoss
legacy How To
This is an introductory guide to setting up Solr and then switching Liferay Portal's indexing method to Solr. Keep in mind that this is only one step in creating a cluster for use with...
Setting Up Basic Facebook Authentication With Liferay Portal
legacy How To
This article will provide a step-by-step guide to configuring the Facebook login feature in Liferay Portal.   Resolution Create Facebook Developer Account To begin, you will need two facebook accounts; that is, a...
Patching Tool 1.0.24
legacy
The Patching Tool 1.0.24 is a maintenance release which includes fixes and minor updates.  Resolution Release Highlights Minor visual updates in the info command. Resolves a problem...
Setting Up Liferay Portal 6.1.x EE With WebLogic 11g Managed Server Settings
legacy How To
This article contains a basic guide for setting up Liferay 6.1.x in Weblogic 11gR1 with Managed Servers. Please note that this is not designed to be used in every specific environment; this is merely a simple guide...
Setting up locales for use with Staging
legacy How To
This article describes how to successfully perform local-live staging with the use of language locales/translations. Resolution You will need to obtain hotfix-56 and apply it to your bundle. This fix removes an error that...
Liferay Sync for Desktop Handshake Connection
legacy Troubleshooting
Here you will find information for resolving connection issues between Liferay Sync desktop and your server. Resolution ServerName must match the cname of the record If these do not match, the handshake will fail...
Quick Start Guide to SAML on Liferay Portal 6.1 EE GA2
legacy How To
This article is a legacy article. It applies to previous versions of the Liferay product. While the article is no longer maintained, the information may still be applicable. SAML (Security Assertion Markup Language) is...
Staging Options When Using the Publication Form
legacy How To
After you have enabled Staging (either Local Live or Remote Live) for a site, you will notice on the dockbar in your staging site that a new "Staging" drop-down menu appears that contains a green publish button. If you...
Preventing the User Role From Accessing the Control Panel
legacy How To
This article explains how to prevent users from accessing the Control Panel. Resolution This functionality can be achieved in the Control Panel: Navigate to Control Panel > Users and...
Guide for Document and Media Library in Liferay Portal 6.1 and 6.2
legacy
Liferay Support does not recommend or endorse specific third-party products over others. Liferay is not responsible for any instructions herein or referenced regarding these products. Any implementation of these...
Changing Settings in Live, Embedded Portlets
legacy How To
This article outlines a practical suggestion for how to change or delete settings in live, embedded portlets. Resolution Liferay makes it possible to embed portlets in the layout template and in the theme. While...
Changing Content Permissions from Staging Environment to Remote Live
legacy How To
This article outlines a practical suggestion in the case of publishing updated content permissions from a staging environment to a remote live environment. Following this suggestion will ensure that the updated...
Changing Permissions of all Web Content Display Portlets
legacy How To
This article describes how to change permissions across multiple Web Content Display Portlets at the same time. Resolution If a template is created that contains multiple Web Content Display portlets, they are not...
List of Cookies That Are Affected at Liferay Login
legacy How To
In compliance to the European Union Cookie Directive, please see the following articles in reference to cookies that Liferay has set upon at login. Resolution How HTTP Cookies are...
Creating a Role That Allows Users to Impersonate Other Users
legacy How To
Below are the steps on how to create a role that allows users to impersonate other users. Resolution Add a role Define Permissions Portal: General [Go to Control Panel, Impersonate]...
Unable to Build a DXP 7.1 Theme in Developer Studio
legacy Troubleshooting
This article documents a known issue when building a theme in DXP 7.1, using Developer Studio 3.3. Steps to Reproduce Start Liferay Developer Studio 3.3 with a 7.1 workspace project. Go to New --> Liferay Module...
Announcement Portlet
legacy Troubleshooting
The Announcements portlet enables the portal user to receive important messages or updates that need to be received portal-wide. For example, if a user needs to make an announcement to thousands of users who are accessing...
Social Office Upgrade
legacy How To
While Social Office was previously available as a separate application that could be installed on Liferay Portal EE, many of the components that were present in Social Office are now included within Liferay DXP 7.0. This...
Liferay Portal 6.2 Whitepapers
legacy
Access high-level technical briefs on Liferay Portal 6.2 features, business benefits, and guides to best practices. Deployment Checklist Document Library Migrating to Liferay Portal...
Inconsistent Check Interval Times Expires Web Content Articles Prematurely
legacy Troubleshooting
This article documents a known issue when configuring the Web Content check interval settings, and provides a workaround for the user. This known issue only affects Liferay Digital Experience Platform 7.0. To configure...