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Failed upgrade process com.liferay.dynamic.data.mapping.internal.upgrade.v5_2_2.DLFileEntryDDMFormInstanceRecordUpgradeProcess
legacy Troubleshooting
Issue During the upgrade process from DXP 7.3 to DXP 7.4, a NullPointerException is being reported with the following stack trace: 2023-04-04 17:03:17.835 INFO [main][UpgradeProcess:145] Failed upgrade process...
Exceptions from class "freemarker.core.FMParser$LookaheadSuccess" when using java mission control while doing perfomance analysis
legacy Troubleshooting
Issue We are doing a performance analysis using Java Mission Control and while checking the errors tab we see a lot of exceptions coming from freemarker.core.FMParser$LookaheadSuccess class Environment...
Saving Site Settings - Languages takes a long time
legacy Troubleshooting
Issue The issue can be reproduced with the following steps: 1. Go to configuration then select site setting. 2. Select Define a custom default language and additional available languages for this site. 3. Click on save....
Fragment's Edit/Update Date Isn't Getting Updated
legacy Troubleshooting
Issue When making edits to fragments and publishing those fragments, the "Modified time" of the fragment is not updated accordingly. Steps to Reproduce: Navigate to Design > Fragments Add a Fragment Collection and create...
How to rotate Liferay logs per day
legacy How To
Issue Liferay logs can be configured to rotate each day. Environment Liferay DXP 7.4 Resolution Liferay logs default configuration is defined to make logs rotate each day. If you have applied a different...
Make Editable Fields in a Custom Widget Embedded in Fragment
legacy
Issue I have a custom widget and write editable fields in the JSP like this. <div class="form-group required"> <label class="required-field-lbl form-field-lbl" data-lfr-editable-id="resume-name"...
Navigating to URL after setting Redirect Pattern is giving 404 error
legacy Troubleshooting
Issue When Redirect Pattern is defined such as below to redirect pages, navigating to the URL gives 404 error instead of redirecting properly. Environment DXP 7.4 u65 and lower Resolution By default, patterns defined...
Adding and deleting a Fragment before publishing the page still count
legacy Troubleshooting
Issue The issue can be reproduced with the following steps: 1. Add a new Fragment Sets. 2. Add a new Basic Fragment. 3. Create a Content Page. 4. Add the newly created fragment to the Page and delete the fragment from the...
Portal getting slow/down frequently
legacy Troubleshooting
Issue Liferay portal gets too slow or down frequently and below threads are observed in the thread dumps: at java.util.regex.Pattern$BnM.match(Pattern.java:5483) at java.util.regex.Matcher.search(Matcher.java:1248)...
Ip and Port for integrating Libreoffice
legacy
Issue What IP and Port needs to be added for integrating Libreoffice with Liferay? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution In case the application is installed on the same server, IP...
After changing the default language of a site I can no longer create objects
legacy Troubleshooting
Issue Changing the default language on a site leads to an error when creating an object. The UI shows this error: Unexpected token '<',"<!DOCTYPE "... is not valid JSON Environment Liferay DXP 7.4 Resolution This...
What are the risks of using the FreeMarker variables utilLocator, objectUtil, and staticUtil
legacy
Issue The variables utilLocator, objectUtil, and staticUtil are restricted and inaccessible to the FreeMarker engine. What are the risks of using these variables? Environment All environments Resolution If there...
How to stop generating the redundant logs in {liferay_home}
legacy Troubleshooting
Issue Liferay logs are generated in multiple locations: Users want to stop generating redundant logs in multiple locations. {liferay_home}/tomcat/logs/catalina.out {liferay_home}/logs/liferay.xyz.log...
Upgrading Custom Themes not created with Liferay Theme Generator from DXP 7.0 to 7.4
legacy How To
Issue We want to upgrade custom themes from DXP 7.0 to 7.4. But the custom themes were not created using Liferay Theme Generator. Can we upgrade custom themes using Liferay Theme Generator following this article?  ...
Frontend server or load balancer IP is displayed in the HTML source code of Liferay pages
legacy Troubleshooting
Issue We have detected that if you go to the "view page source" option, open the HTML source code of any Liferay page and search the getRemoteAddr text, you will see the internal frontend server (Apache, Nginx) or load...
Headless API returns BAD REQUEST when a friendlyURL contains a forward slash
legacy Troubleshooting
Issue The Headless API returns "HTTP Status 400 - Bad Request" when a / is included in a friendly URL The error can be thrown using these steps: - Login to Liferay as Admin - Go to the headless API page:...
What is the default Database Connection Timeout?
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to know the default database connection timeout and...
DL Reference Observed When Publishing Web Content to a Live Site
legacy Troubleshooting
Issue When publishing web content to a live site, the following DL Reference may be observed: $dl-reference=/group/123456/com.liferay.document.library.kernel.model.DLFileEntry/123456789.xml$ The root cause of this...
Widget Configuration is not visible with custom theme
legacy Troubleshooting
Issue Steps to Reproduce: Generate a theme with Liferay theme generator. Start the bundle and log in as admin. Deploy the created theme. Add a widget page and drop an out-of-the-box widget on it. Apply the theme to the...
Methods (createResponseMessage) and (sendSynchronousMessage) Removed?
legacy
Issue We have used the following two methods: (createResponseMessage) and (sendSynchronousMessage) in Liferay 7.0 for a long time. We are now upgrading to Liferay 7.4 and they are no longer working as they did. ...
org.jdom dependency can not be resolved in custom development after Liferay DXP 7.3 U10
legacy Troubleshooting
Issue If you have a dependency of org.apache.velocity, version "1.6.4.LIFERAY-PATCHED-1" (or 2) in a custom development, org.jdom package is not going to be resolved on deployment time after upgrading to Liferay...
Compilation error in unschedule job
legacy Troubleshooting
Issue Custom development not compiling due to arguments mismatch in Unschedule method: Compilation failure: method unschedule in interface com.liferay.portal.kernel.scheduler.SchedulerEngineHelper cannot...
'Error:Internal Server Error' when editing field formula in objects
legacy
Issue When adding data in the Formula Builder field and then deleting it, it is not possible to save Steps to Reproduce: 1) Navigate to Control Panel -> Objects 2) Create one objects 3) Add a field formula 4) Go to...
What is a Vanilla Bundle?
legacy How To
Issue What does it mean to test with a Vanilla Bundle? Environment DXP 7.0 | DXP 7.1 | DXP 7.2 | DXP 7.3 | DXP 7.4 Resolution Firstly, it may also be referred to as a clean, blank, or fresh bundle.  In Liferay Support...
Asset Publishers on Content Pages show error messages in the remote live server
legacy Troubleshooting
Issue Asset Publishers on Content Pages show error messages in the remote live server. This issue appears in a multi-server environment where a site is configured for remote staging AND the live servers are...
Is there a Tool to Whitelist Specific Regex in OSGi?
legacy
Issue Is it possible to enable a whitelisting of specific regex for OSGi module configurations? Environment DXP 7.2 Resolution There are not any out of the box tools regarding whitelisting specific regex for OSGi. The...
Virtual instance can’t be accessed after backup recovery
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After performing a backup restore from one environment...
Task scheduler extending BaseMessageListener not working after restart
legacy Troubleshooting
Issue A task scheduler component extending BaseMessageListener works correctly when deployed to Liferay. When the server is rebooted, though, the task is not registered and it won't be executed. Environment Liferay...
The webapps folder is re-created
legacy Troubleshooting
Issue We have moved the $CATALINA_HOME/webapps folder to a separate partition. We have updated the appBase attribute to point to the new directory, and have deleted the original webapps folder under $CATALINA_HOME. We are...
ConnectionPoolTimeoutException: Timeout waiting for connection from pool exception when using HttpUtil.URLtoString method from a custom development
legacy Troubleshooting
Issue We are using Liferay URLtoString  method from  com.liferay.portal.kernel.util.HttpUtil in our custom development to call an external web service We are getting ConnectionPoolTimeoutException: Timeout waiting for...
Unable to sort the entries by using the External Reference Code
legacy Troubleshooting
Issue It's not possible to sort the entries by using the External Reference Code Steps to Reproduce: 1) Create an object 2) Create Field text 3) Navigate to View tab > Create a Custom View > Mark as default 4)...
The exception "java.lang.NoClassDefFoundError: aries/base/Parameter" occurs after upgrading from 7.3 GA1 to 7.3 Update 21
legacy Troubleshooting
Issue I am seeing this error after upgrading Liferay 7.3 GA1 to 7.3 Update 21 with WebLogic 12c R2 java.lang.NoClassDefFoundError: aries/base/Parameter   Environment DXP 7.3   Resolution Update the portal property...
com.liferay.petra.process.ProcessException: java.io.IOException: Broken pipe error during indexation process
legacy Troubleshooting
Issue We have configured the text extraction functionality in an external process using the configuration: text.extraction.fork.process.enabled=true...
Unable to define the searchable option with new objects fields
legacy Troubleshooting
Issue Unable to configure the searchable options of new fields added to an object after it has been published. Steps to reproduce: Create an object: 'Pets' Add a new field: 'petName' (Text, indexed as text) Publish...
How can I get information about my Liferay license?
legacy How To
Issue Is there a way to get information about my Liferay license in the UI? Environment Liferay DXP 7.0+ Resolution On Liferay 7.0, 7.1, 7.2: Go to Control Panel > Apps > License Manager On Liferay 7.3, 7.4: Go to...
Maximum Days to Display option not working as expected in Calendar event
legacy Troubleshooting
Issue Steps to Reproduce: 1) Start a Liferay bundle 2) Add Calendar portlet to a page. 3) Go to Configurations of calendar portlet. 4) Go to display settings and do the following settings. i) Enable only the Agenda...
Soft Delete for Sites and Pages
legacy
Issue When deleting pages and sites, they are permanently deleted, making the process irreversible. Is there any parameters where I can configure this exclusion with the possibility of reverting?  Environment All...
Unable to create message factory for SOAP
legacy Troubleshooting
Issue When attempting to implement a soap client to call remote soap services, the following error occurred: Caused by: javax.xml.soap.SOAPException: Unable to create message factory for SOAP: Unable to create SAAJ...
The Layout Page Template Entry Widget Page Template Name could not be imported
legacy Troubleshooting
Issue A page template cannot be imported Steps to Reproduce: 1) Create a site named 'Test Site 1' 2) In Test Site 1, Design -> Page Templates -> Page Templates, create a new set. 3) Under the set, create a widget...
Is there a way to check the jobs that are being executed and that are in the queue?
legacy
Issue Is it possible to check the jobs that are being executed and that are in the queue in the UI? Environment Liferay DXP 7.4.X Resolution As of Liferay DXP 7.4, the UI has a Job Scheduler option where you can...
WYSIWYG editor in custom jsp is not working
legacy Troubleshooting
Issue Adding a WYSIWYG editor to a portlet by following this document is not working with the below error 2023-01-02 10:04:42.080 ERROR [http-nio-8080-exec-6][IncludeTag:128] Current URL /announcements...
Receiving NoSuchMethodError on DLAppService.AddFileEntry function
legacy Troubleshooting
Issue Using the following method, to add file entries to the portal, at deployment: addFileEntry(   String externalReferenceCode, long repositoryId, long folderId,                 String sourceFileName, String...
The mandatory field Language of object is empty and is possible to save the changes
legacy Troubleshooting
Issue Why it is possible to save the mandatory Language field without any value? Steps to reproduce: 1) Navigate to Control Panel > Object > Objects 2) Create a custom Object 3) Create a Text field 4) View this...
Unable to Publish Object Definition Relationships after Importing
legacy Troubleshooting
Issue The user is not able to publish Object Definition relationships after importing them Steps to reproduce: 1) Navigate to the Applications Menu -> Control Panel -> Objects 2) Import one Object Definition with a...
Options missing in portlet menu when using theme generator generated theme
legacy Troubleshooting
Issue When using a base theme generated by the theme generator following the steps listed here, the portlet menu only displays "Permissions" and "Configuration Templates". Environment Themes generated for Liferay 7.4...
Where can the Gogo shell port be changed?
legacy How To
Issue The port used by the Gogo shell for OSGi is 11311 by default. How can it be changed? Environment Liferay DXP 7.4, 7.3, 7.2, 7.1, 7.0 Resolution The portal property that controls the domain and port to connect...
Error when we create a site with Minium template
legacy Troubleshooting
Issue When creating a new Site using Minium template, the following stack trace is seen in the logs: 2022-09-22 13:06:24,120 main ERROR Could not create plugin of type class...
Upgrade error "Column AssetEntries_AssetCategories.ctChangeType already exists with different type than BOOLEAN" occurs with Oracle 19c database
legacy Troubleshooting
Liferay Support does not recommend or endorse specific third-party products over others. The information provided about products not created by Liferay is for reference purposes only, and any implementation of these principles...
Hypersonic Database Error - org.hsqldb.HsqlException
legacy Troubleshooting
Issue We are testing in a new environment and are seeing the following error in the log: ERROR [Portal Dependency Manager Component Executor--2] [UpgradeStepRegistratorTracker:184] Failed upgrade process for module...
Custom service does not work using API JSON
legacy Troubleshooting
Issue We developed a custom service using service builder. The service method receives a string as parameter. We access it through JSON API. When the string length is short (some hundred of kilobytes), the service...
How do I change Tomcat's temp folder path to another?
legacy How To
Issue How can the Tomcat temp folder path be changed to a different path? Environment Liferay DXP 7.3 Resolution In order to configure Tomcat to use a different temp directory, users must first understand the...
How can I get an upgrade tool for JBoss setup?
legacy How To
Issue While upgrading, and using the JBoss EAP 7.4 app server, users need the steps to complete the DB upgrade. Users have access to the upgrade tool in bundled Tomcat, but not in the JBOSS setup. Environment...
Is using MySQL 5.6 with collation CHARACTER SET utf8mb3 recommended?
legacy Troubleshooting
Issue Using Liferay 7.0 with MySQL 5.6 with collation CHARACTER SET utf8mb3 has certain limitations.  Environment Liferay 7.0 Resolution By default, Liferay creates database tables in MySQL 5.6 with utf8mb3...
Elements are Missing from my JDBC_Ping Clustered Environment
legacy Troubleshooting
Issue Elements are missing from my JDBC_Ping clustered environment, and I'm seeing Unsupported template manager ftl errors in the logs. When I disable clustering, the elements are all present. Environment DXP 7.2...
Database registration value for the custom field：checkbox
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Is there an API to change resource permissions?
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us....
sun.reflect.Reflection.getCallerClass Warning message during portal startup
legacy Troubleshooting
Issue You might encounter the following error message during portal startup if you use Java 11: WARNING: sun.reflect.Reflection.getCallerClass is not supported. This will impact performance. Environment DXP 7.0+ ...
Redirect URL not working in DXP 7.4
legacy Troubleshooting
Issue Redirect URL is not working in DXP 7.4 Back Button doesn't work in a DXP 7.4 environment with redirects configured. Environment DXP 7.4 Resolution redirect.url.security.modehas been removed in DXP 7.4 from...
TemplatePortletPreferences.reset() is not available
legacy Troubleshooting
Issue A Web Content Template from previous versions with the following code is rendered: <#assign journalArticlePreferencesMap = {   "portletSetupPortletDecoratorId": "barebone",   "groupId": "54321",   "articleId":...
NullPointerException in com.liferay.layout.page.template.service when upgrading from 7.0
legacy Troubleshooting
Issue Following error appears when upgrading from 7.0 to 7.4 if page template has no name: Caused by: java.lang.NullPointerException at...