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OutOfMemory: Metaspace Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Sometimes on the logs appears below error Caused by:...
Portal prints error stacktrace on the browser, disclosing technical information
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When navigating some incorrectly crafted URLs...
Custom event data sent to Analytics Cloud is not shown on the UI
legacy Troubleshooting
Issue Custom event data is sent to Analytics Cloud using Javascript code. When I view the custom events in the workspace, I cannot see them. There is no response in the console tab either. Environment Analytics Cloud...
How to specify fonts to be used in Liferay
legacy How To
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Installation of OSGI Modules are skipped during hotfix installation on 7.2 SP6 Bundle
legacy Troubleshooting
Issue It has been reported that when installing a hotfix on an SP-6 bundle, whether it has been upgraded to Fix Pack 18 or not, users encounter a message similar to the one below, which states that certain modules will...
How to exclude precompiled JSP files from the original module when extending modules?
legacy Troubleshooting
Issue After implementing and deploying an extended module, changes in JSP files are not shown. When extending modules, how can I prevent precompiled original JSPs from being included in the resulting JAR? Environment...
No data in Google Analytics after setting Measurement ID in Liferay
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue After setting the Google Analytics Measurement ID in...
Images are not showing related to the option in the product detail widget
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.1 fix-pack-16. 2. Create a Speedwell Site. 3. Edit one of the Products or create a new product. 4. Add an Option that has at least two values e.g. 'Option A',...
Is it possible to see the last time a site was accessed by a user?
legacy How To
Issue There is currently no out of the box solution that tracks when a user has visited a site. The group_ table in the database contains details about sites, but it does not keep track of the dates for site visits. ...
Polls Portlet Missing from DXP 7.3 and above
legacy
Issue I am unable to locate Polls portlet in Liferay DXP 7.3 and 7.4. Could you please confirm that those Liferay versions support Polls? If so, how can we enable it? Environment Liferay DXP 7.3+ Resolution...
Builds are failing with d2 DXP images
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Jenkins build is failing for docker image version...
Staging URLs within HTML Fragments are not converted to Live URLs when published
legacy Troubleshooting
Issue Steps to Reproduce Originally tested in a 7.2 bundle patched to DXP-7: 1. Create a new widget page called Help 2. In [Site_Administration] > Publishing > Staging, enable Local Live staging, leaving the defaults...
ClientAbortException's full stack trace may appear at WARN level when downloading files with range header
legacy Troubleshooting
Issue Steps to reproduce: Upload a big video whose mime type is listed in property web.server.servlet.accept.ranges.mime.types (video/mp4 for example) to Documents Admin Copy its download URL Execute the command "wget...
Can't clear out Last Modified facet's custom range option
legacy Troubleshooting
Issue Steps to reproduce: Start Liferay 7.2 Create a Web Content Search for the created Web Content in the Search Bar Click on Custom Range in Modified Facet Click on clear  Expected behavior: The selection of Custom...
Cannot show preview for video with only audio
legacy Troubleshooting
Issue Reproducing steps Start Liferay. Go to Control Panel > Server Administration > External Services and enable Xuggler. Restart the server. Go back to the same place and check Enable. Save. Go to Content & Data >...
reCAPTCHA sometimes does not appear when SPA is enabled after navigating through different pages
legacy Troubleshooting
Issue Steps to reproduce: Deploy the attached module to your installation Configure ReCaptcha v2.0 in your installation Create a new site Create a regular page "Home" Create a regular page "Captcha" and add the portlet...
Asset Thumbnail not working in Search Results
legacy Troubleshooting
Issue Steps to reproduce: 1. Go to tree pages > public pages > search 2. Go to configuration page of the portlet Search Results 3. Set display template as Card Layout 4. Create a new document in Document Library...
Unable to edit fragment when data-lfr-editable-id is being dynamically generated
legacy Troubleshooting
Issue When a fragment has the data-lfr-editable-id being dynamically generated, if we redeploy this fragment, it is not possible to edit these fields. Environment Liferay DXP 7.3. Resolution Please contact...
The data on the Analytics Cloud dashboard is not visible
legacy Troubleshooting
Issue Why isn't data showing up on the AC dashboard despite the fact that the AC-DXP connection is set up correctly? Environment Liferay DXP 7.3 with Fix Pack 1 Liferay DXP 7.2 with Fix Pack 11 Liferay DXP 7.1 with...
Patching Tool 'support-info' command
legacy Troubleshooting
Issue Trying to run the 'support-info' command using the patching tool, but nothing happens. But there is no output, and there is no error. How can users find out about modules? Environment Liferay DXP Patching...
SessionTracker in clustered environment
legacy
Issue Session Tracker cannot be used to track visited paths among cluster nodes. Environment Clustered environment with two or more nodes. Resolution Session Tracker doesn't support tracking visited paths when...
How to resolve slow Liferay PaaS build times when including many React modules
Troubleshooting
Issue After adding more frontend React modules to our Liferay Workspace, we're seeing consistent PaaS build failures due to timeouts. As a workaround, builds now succeed after configuring LCP_CI_BUILD_TIMEOUT_MINUTES...
Alerts appearing on every site, even when Distribution Scope set to a specific site
legacy
Issue When using the Alerts widget, even when the Distribution Scope for an Alert is set to a specific site, the Alert appears on every site that the user visits. Also, guest users visiting the site specified in the...
How to enable "Look and Feel" option in Portlets
legacy Troubleshooting
Issue Unable to see the Look and Feel option for the Portlets.  Environment Liferay DXP. Resolution Set the value of the portlet.css.enabled property to true (default value). This way, Look and Feel will be...
How to build a SOAP JAX-WS (Java API for XML Web Services) client using the Liferay infrastructure.
legacy How To
Issue We have a WSDL (Web Services Description Language) descriptor and we need to build a client from it. Finally, we will make this service (client) available to any application installed on our Liferay instance....
How can the p_auth authorization token be generated?
legacy
Issue Liferay protects itself against CSRF attacks by generating the p_auth authorization token. How can this token be created? Environment DXP 7.0, 7.1, 7.2, 7.3 Resolution When "auth.token.check.enabled=true" is set in...
Unexpected operator and Bad substitution errors executing the patching-tool
legacy Troubleshooting
Issue When you try to execute the patching-tool, the following errors show up: $ sh ./patching-tool.sh patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [:...
Liferay PaaS Space allocation
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Need to know available and used space in Liferay PaaS....
NPE occurs when exporting site pages
legacy Troubleshooting
Issue Exporting site pages fails due to the following error ERROR [http-nio-8080-exec-8][IncludeTag:128] Current URL...
Google’s Cloud Storage (GCS) bucket support.
legacy Troubleshooting
Issue Google’s Cloud Storage (GCS) bucket support. Environment Liferay DXP 7.2 SP5 Resolution This feature will be merged in the upcoming fix-pack. Hence, please check the LPS-137265 Please create a support ticket...
Figure and figcaption tags are getting removed in blogs
legacy Troubleshooting
Issue Figure and figcaption tags are getting removed while switching from code view to text view in blogs Environment Liferay DXP 7.2 FP11 Resolution It is a known issue and has been fixed in Liferay DXP 7.2 FP13.  If...
getFriendlyUrl() in webcontent gets page layout ID
legacy Troubleshooting
Issue Steps to reproduce Create a widget page "Test Page", change the friendly url of the page to "/test" and add a web contents display widget 2. Navigate to Site Administration > Content and Data > Web Content >...
OPTION requests trigger exceptions in JSResolveModulesServlet
legacy Troubleshooting
Issue Steps to reproduce: Start a 7.3.10-dxp-1 bundle   Use curl to simulate an option request (install curl and on a separate console use the following command while the portal is running): curl -X OPTIONS...
Adding a widget page from a page template in the page tree adds it only to root node
legacy Troubleshooting
Issue Steps to reproduce Go to Design > Page Templates > Page Templates Add a collection Add a content page template under the collection Navigate to Site Builder > Pages > Pages Click "+" button to add a child page to...
How to use Google Analytics 4 in Liferay
legacy Troubleshooting
Issue In Liferay you can configure Google Analytics (GA) under Configuration > Site Settings > Advanced > Analytics You can see 3 fields related with GA: Google Analytics ID (Set the Google Analytics ID that is used...
Unrelated word matches in searches
legacy How To
Issue In some rare occasions, when searching there can be unexpected results matched by title that are not related to the searched terms. An example would be: Search term: laces. Results: laces, laced, but also...
On sites with only Private Pages, stylebooks with a custom theme do not work
legacy Troubleshooting
Issue The categories and tokens for the custom theme are not available in the stylebook editor Steps to reproduce: 1) Deploy a theme that includes custom stylebook categories...
OAuth 2.0 with Kerberos
legacy Troubleshooting
Issue You might encounter an issue where after the SSO setup, you start having problems with OAuth 2.0 and the call to /o/oauth2/token is failing with a "401 Unauthorized error". Also if you use Apache you might...
macro buildChildrenNavItems not found after an upgrade to 7.3
legacy Troubleshooting
Issue After an upgrade if a Site Navigation Menu Widget is added to a page with its default configuration you could see the following error: The following has evaluated to null or missing: ==> buildChildrenNavItems...
Is it possible to add custom validations to the form builder interface
legacy
Issue Is it feasible to customize the form builder UI with custom validations? Environment Liferay DXP 7.3 Resolution The way to add custom validations for data type would be from the backend by implementing the...
How can I configure a grid with 3 modules but displaying 2 modules per row in tablet mode?
legacy How To
Issue We have created a content page that contains a grid with 3 modules and it displays 3 modules per row in desktop mode. We need to only display 2 modules per row in tablet mode but Liferay doesn't allow configuring 2...
Unable to download a file through the browser using an href="file://..." link
legacy
Issue We create a Web Content to use a link like <a href="file:///test.txt">test.txt</a> in order to download a local file, however, an error is shown in the browser log: Not allowed to load local resource:...
When adding a form to a page that contains other widgets, the focus jumps down to the form
legacy Troubleshooting
Issue When adding a form to the bottom of a page that contains other widgets and navigating to the page, the page automatically scrolls down and focuses on that form. Environment Liferay DXP 7.3 Fix Pack 2...
How can I use predefined values (default values) for web content structure Image fields
legacy How To
Issue I am trying to set and use the Predefined Value for an Image field I added to a web content structure, when configuring the field (on the left side) However, I am not sure what exactly I should write in the...
How to Update Webserver Credentials
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I would like to change my webserver login credentials....
I cannot publish Application Display Templates to Live
legacy Troubleshooting
Issue Application Display Template checkbox cannot be selected when using Staging, preventing Application Display Templates from publishing to Live. Environment Liferay DXP 7.0 Fix Pack 90 Resolution Please...
How to handle a structure field modification in templates
legacy Troubleshooting
Issue The user changed a web content structure and moved a nested field to the top level of this structure. It produces an error when some articles are rendered. Let's provide an example: We create an structure with...
How to protect the portal against Bootstrap: CVE-2019-8331 vulnerability
legacy How To
Issue Liferay 7.0 uses a Bootstrap versión that has this vulnerability: CVE-2019-8331 - XSS is possible in the tooltip or popover data-template attribute. Bootstrap issue 20184 - XSS in data-target attribute....
Multi-page form does not save file uploaded from first page
legacy Troubleshooting
Issue I created a multi-page form, adding an Upload field on each page and allowing guest users to send files. When a guest user upload the files, it is noticed that the form does not save the documents sent from...
Adding a repeatable HTML field to a web content loses the custom configuration added inside an EditorConfigContributor file
legacy Troubleshooting
Issue Using a custom EditorConfigContributor inside CKEditor works well when applying: "javax.portlet.name=com_liferay_journal_web_portlet_JournalPortlet" However, if the web content structure has a repeatable element...
Calendar event collections are missing from collection display fragment
legacy Troubleshooting
Issue Calendar event collections are not available to use in collection displays. While creating the Collection, and selecting Calendar event as item type, there is no further option as "Subtype" as with...
Journal Article Structure Field Name is not the same in the UI and the database
legacy How To
Issue When trying to get a journalField value via java, the field name is not the same as the one shown in the UI. Example in prior versions, where the field name in both the UI and the database would be the...
No results are returned when searching for a specific term because it is a Elasticsearch stopword
legacy Troubleshooting
Issue When searching for a specific term, no results are returned despite the fact that there should be some matches. How to configure Elasticsearch stopwords. Environment Liferay DXP 7.0–7.4 Elasticsearch 2.x–7.x...
RenderURL doesn't work in Nested Applications Portlet
legacy Troubleshooting
Issue If you deploy a portlet within the "Nested Applications" portlet that has a <liferay-portlet:renderURL > tag in the JSP, the url that is rendered is not "recognized" by the portlet and a redirect does not occur....
I cannot set the Authorship when importing a Content
legacy Troubleshooting
Issue When I go to Content & Data > Documents and Media and try to import a .LAR file, the Authorship of the Content options are not displayed. Environment Liferay DXP 7.3 Service Pack 3 Resolution Please request a...
When configuring SEO properties, the page's master template reverts to Blank
legacy Troubleshooting
Issue When we have a page with an associated master template and we modify some field in its SEO settings, the page's template reverts to the default (blank) template. Environment Liferay DXP 7.3 with Fix Pack 1...
How to create a Liferay custom docker image
legacy How To
Issue How to create a Liferay custom docker image using any base image? Environment Liferay DXP 7.0, 7.1, 7.2, 7.3, 7.4 Elasticsearch Resolution To create a custom docker image, a Dockerfile should be...
Web content creation with image upload keeps failing after validation failed once
legacy Troubleshooting
Issue Unable to save web contents. Steps to reproduce: 1) Log in as an administrator 2) Navigate to Categorization -> Categories 3) Create a new vocabulary 4) Click on Associated Asset Types and make the vocabulary...
Categorization option is not visible after upgrade to Liferay 7.3
legacy Troubleshooting
Issue Navigate to Site Builder -> Pages -> Page Configuration. Categorization option is blank under General tab. Environment Liferay DXP 7.3 Resolution The issue is due to below portal property in...
Theme embedded portlets cannot be configured in Content Pages
legacy Troubleshooting
Issue The portlet cannot be edited. Steps to reproduce: 1) Setup 7.2 vanilla with latest FP, start the server 2) Create a minimal theme 'my-liferay-theme' with yo liferay-theme 3) cd into the root folder of the...