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Unexpected operator and Bad substitution errors executing the patching-tool
legacy Troubleshooting
Issue When you try to execute the patching-tool, the following errors show up: $ sh ./patching-tool.sh patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [: unexpected operator patching-tool.sh: 13: [:...
ClientAbortException's full stack trace may appear at WARN level when downloading files with range header
legacy Troubleshooting
Issue Steps to reproduce: Upload a big video whose mime type is listed in property web.server.servlet.accept.ranges.mime.types (video/mp4 for example) to Documents Admin Copy its download URL Execute the command "wget...
Can't clear out Last Modified facet's custom range option
legacy Troubleshooting
Issue Steps to reproduce: Start Liferay 7.2 Create a Web Content Search for the created Web Content in the Search Bar Click on Custom Range in Modified Facet Click on clear  Expected behavior: The selection of Custom...
Liferay PaaS Space allocation
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Need to know available and used space in Liferay PaaS....
Staging URLs within HTML Fragments are not converted to Live URLs when published
legacy Troubleshooting
Issue Steps to Reproduce Originally tested in a 7.2 bundle patched to DXP-7: 1. Create a new widget page called Help 2. In [Site_Administration] > Publishing > Staging, enable Local Live staging, leaving the defaults...
The data on the Analytics Cloud dashboard is not visible
legacy Troubleshooting
Issue Why isn't data showing up on the AC dashboard despite the fact that the AC-DXP connection is set up correctly? Environment Liferay DXP 7.3 with Fix Pack 1 Liferay DXP 7.2 with Fix Pack 11 Liferay DXP 7.1 with...
SessionTracker in clustered environment
legacy
Issue Session Tracker cannot be used to track visited paths among cluster nodes. Environment Clustered environment with two or more nodes. Resolution Session Tracker doesn't support tracking visited paths when...
How to resolve slow Liferay PaaS build times when including many React modules
Troubleshooting
Issue After adding more frontend React modules to our Liferay Workspace, we're seeing consistent PaaS build failures due to timeouts. As a workaround, builds now succeed after configuring LCP_CI_BUILD_TIMEOUT_MINUTES...
Alerts appearing on every site, even when Distribution Scope set to a specific site
legacy
Issue When using the Alerts widget, even when the Distribution Scope for an Alert is set to a specific site, the Alert appears on every site that the user visits. Also, guest users visiting the site specified in the...
Patching Tool 'support-info' command
legacy Troubleshooting
Issue Trying to run the 'support-info' command using the patching tool, but nothing happens. But there is no output, and there is no error. How can users find out about modules? Environment Liferay DXP Patching...
NPE occurs when exporting site pages
legacy Troubleshooting
Issue Exporting site pages fails due to the following error ERROR [http-nio-8080-exec-8][IncludeTag:128] Current URL...
Figure and figcaption tags are getting removed in blogs
legacy Troubleshooting
Issue Figure and figcaption tags are getting removed while switching from code view to text view in blogs Environment Liferay DXP 7.2 FP11 Resolution It is a known issue and has been fixed in Liferay DXP 7.2 FP13.  If...
How to enable "Look and Feel" option in Portlets
legacy Troubleshooting
Issue Unable to see the Look and Feel option for the Portlets.  Environment Liferay DXP. Resolution Set the value of the portlet.css.enabled property to true (default value). This way, Look and Feel will be...
Cannot show preview for video with only audio
legacy Troubleshooting
Issue Reproducing steps Start Liferay. Go to Control Panel > Server Administration > External Services and enable Xuggler. Restart the server. Go back to the same place and check Enable. Save. Go to Content & Data >...
Asset Thumbnail not working in Search Results
legacy Troubleshooting
Issue Steps to reproduce: 1. Go to tree pages > public pages > search 2. Go to configuration page of the portlet Search Results 3. Set display template as Card Layout 4. Create a new document in Document Library...
Google’s Cloud Storage (GCS) bucket support.
legacy Troubleshooting
Issue Google’s Cloud Storage (GCS) bucket support. Environment Liferay DXP 7.2 SP5 Resolution This feature will be merged in the upcoming fix-pack. Hence, please check the LPS-137265 Please create a support ticket...
reCAPTCHA sometimes does not appear when SPA is enabled after navigating through different pages
legacy Troubleshooting
Issue Steps to reproduce: Deploy the attached module to your installation Configure ReCaptcha v2.0 in your installation Create a new site Create a regular page "Home" Create a regular page "Captcha" and add the portlet...
getFriendlyUrl() in webcontent gets page layout ID
legacy Troubleshooting
Issue Steps to reproduce Create a widget page "Test Page", change the friendly url of the page to "/test" and add a web contents display widget 2. Navigate to Site Administration > Content and Data > Web Content >...
Adding a widget page from a page template in the page tree adds it only to root node
legacy Troubleshooting
Issue Steps to reproduce Go to Design > Page Templates > Page Templates Add a collection Add a content page template under the collection Navigate to Site Builder > Pages > Pages Click "+" button to add a child page to...
OPTION requests trigger exceptions in JSResolveModulesServlet
legacy Troubleshooting
Issue Steps to reproduce: Start a 7.3.10-dxp-1 bundle   Use curl to simulate an option request (install curl and on a separate console use the following command while the portal is running): curl -X OPTIONS...
While Duplicating product, SKU which are generated using Options, become Inactive
legacy Troubleshooting
Issue Steps to reproduce: 1- Create a product, Add a Option with at least 2 values and mark this option as SKU Contributor 2- Go to SKU tab and generate all SKU. 3- Add some details like prices on SKUs and publish 4-...
Link to page field's URL doesn't work if you don't select a page
legacy Troubleshooting
Issue Steps to reproduce: Start a 73x bundle Create a structure with a Link to page field in it Create a template for the structure Create a web content from it, don't select anything in the field Put the web content...
From staging to live, active experience has not been published
legacy Troubleshooting
Issue The new content page experience does not get published, and this issue does not arise with DXP 7.2 fix pack 13 (for patching tool info) Steps to reproduce: 1. On Liferay fix pack 9, add and publish a new...
"IOException: parseAlgParameters failed: ObjectIdentifier()" error on startup after securing connection to Elasticsearch with PKCS#12 certificate generated with a higher major version of JDK
legacy Troubleshooting
Issue Liferay DXP does not start up after securing the connection to Elasticsearch and, more specifically, after generating the Elasticsearch certificate .p12 using the keytool in a JDK with a higher major...
WebContent display links are not exported after caching
legacy Troubleshooting
Issue Steps to reproduce 1. Start 7.2 Vanilla bundle. 2. Create a web content with an image in its content field. 3. Place a web content display portlet to the page. 4. Select the action buttons of the portlet...
Freemarker error: "Denied access to model object as it does not belong to current company"
legacy Troubleshooting
Issue Some freemarker templates show the message: "Denied access to model object as it does not belong to current company 20116" Reproduction Steps 1) Setup Liferay DXP 7.3 with Fix Pack 1 2) Navigate to Control...
After saving the SEO configurations, tags have been replaced
legacy Troubleshooting
Issue The entered tags become blank when we click the save button on the SEO configuration page. Steps to reproduce 1) Create Widget Page 2) Select layout, enter tags, and save it 3) Navigate to SEO, enter any...
Automated process to remove users from Liferay that are no longer in LDAP?
legacy How To
Issue Is there a way to automatically remove users from Liferay who are no longer in LDAP? Environment Liferay DXP 7.1 Resolution There's no automated process to do this out of the box. However, a feature request...
Cross Site Scripting Vulnerability report on refererPlid or other parameters
legacy
Issue During a penetration test, a Cross Site Scripting Vulnerability may be reported, indicating that you can inject a script into the refererPlid parameter or into the...
User unable to Login with CSRF error
legacy Troubleshooting
Issue User is unable to login, and gets the below error in logs: User 0 did not provide a valid CSRF token for com.liferay.portlet.SecurityPortletContainerWrapper Environment Liferay DXP 7.3 Resolution Firstly,...
Allow custom site administrator role to see all users of Liferay
legacy Troubleshooting
Issue When creating a site role that is able to add members to a site, they see a limited amount of users or just themselves.  Environment DXP 7.0+ Resolution In order to allow a user to see all members of Liferay, you...
When resetting a password, duplicate error messages appear
legacy Troubleshooting
Issue Duplicate error messages show up when resetting the password Steps to reproduce: 1. Start and set up Liferay DXP 7.3 SP1 using the setup wizard. The email can be set as test@liferay.com and the password as a...
Commerce sorting functionality
legacy Troubleshooting
Issue Steps to reproduce: 1. Please select one value from Option facet filter. 2. Please select sort option Price: Low to High. 3. Observe result. Products are not sorted according to price. Environment Liferay DXP 7.3...
Commerce pagination
legacy Troubleshooting
Issue Steps to Reproduce: 1. Select one of filters. 2. Check Search results. 3. Navigate to the second page for more results. 4.: After clicking on pagination , filter is removed Environment Liferay DXP 7.3 Commerce...
Accessing the phone camera on button click event in phone's web browser.
legacy
Issue How to access the phone camera on a button click event in the phone's web browser? Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Resolution Liferay doesn't have any OOTB feature or configuration in...
Duplicate product copy creator of existing product
legacy Troubleshooting
Issue Steps to reproduce: 1- Create a user merchant1@gmail.com who has permission to view/ update catalogs so that he can create products. 2- Create a catalog named - "Common Catalog" by logging with an admin user. 3-...
Option field for Duplicate Product
legacy Troubleshooting
Issue Steps to Reproduce: 1. Create a Minium site. 2. Go to Products. 3. Open any product. 4. Create a duplicate of that product. 5. Open the SKU of the original product. 6. After opening the SKU, open the option field...
The behavior of bypassing SAML SSO has changed
legacy Troubleshooting
Issue There is a use case in which a subset of users are meant to bypass SAML SSO and login directly to the Liferay SP. On Liferay 7.2 dxp-8, users successfully used the following URL to achieve this:...
Is it possible for Liferay to use Ruby Scripting to download a file from the Document Library?
legacy
Issue To establish a system that accepts images and allows for a review process. The images will finally be saved in a folder in the site's document library. The user wished to use a ruby script to get the images...
Google’s Cloud Storage (GCS) bucket support.
legacy Troubleshooting
Issue Google’s Cloud Storage (GCS) bucket support. Environment Liferay DXP 7.3 SP1 Resolution This feature will be merged in the upcoming fix pack 3. Hence, please check the LPS-131049 Please create a support ticket...
Numerous antiJarLocking warnings
legacy Troubleshooting
Issue User encounters numerous warning messages regarding the property 'antiJarLocking' when running Liferay 6.2 and upgrading Tomcat 7.0 to Tomcat 8.5 : org.apache.catalina.startup.SetContextPropertiesRule.begin...
The HTML tags are added by the editor when editing content in the Content editor
legacy
Issue When editing content in the Content editor, the HTML tags are being added by the editor. Steps to Reproduce: 1. Login to Liferay 7.1 as Liferay Admin 2. Navigate to Control Panel -> Announcements and Alerts...
Create a custom logout action
legacy How To
Issue I want to control what happens after a user logs out.    Environment DXP 7.0+ Resolution There are two ways of achieving the desired outcome. The first is to create a custom module and add it to the list of...
Getting invalid checksum error when building the Liferay Workspace
legacy Troubleshooting
Issue Facing an error when attempting to initialize a Liferay DXP bundle in the user's Liferay workspace. Steps to reproduce: 1. Create a Liferay workspace project. 2. Set the following in gradle.properties:...
Getting a web content in scheduled status using the headless rest API
legacy How To
Issue We are using the Liferay Headless API method getContentStructureStructuredContentsPage of  headless-delivery /o/headless-delivery/v1.0/content-structures/<structure-id>/structured-contents To get a web content...
How to define the order in which multiple object actions (defined for the same trigger) will be executed?
legacy
Issue I was wondering is there a possibility to order/prioritize object actions that use the same trigger? For example, I have two object action, action1 and action2, and they are both triggered by On after add. I need to...
Enabling both Liferay's default login and SAML login so that users can use either option
legacy How To
Issue I would like to configure and enable SAML login while also having Liferay's default login available to users so that they can have two options for logging in. Environment DXP 7.4+ Quarterly Release Resolution...
Slow Content Search with SearchUtil API
legacy Troubleshooting
Issue In 7.4 q2.12, searching using SearchUtil API is taking upwards of 3-4 minutes when the expected response is in milliseconds. Environment 7.4 2024.q2.12 Resolution Do one of the following: Upgrade to...
How to remove or deselect the theme for a specific page?
legacy How To
Issue The user has deployed a custom theme as a WAR file, and it is configured as the default. As soon as they create a new page, the same theme is applied, but they want to remove or deselect the theme for that...
Is Liferay Vulnerable to CVE-2023-45960?
legacy
Issue I would like to know if Liferay is vulnerable to CVE-2023-45960?  Is Liferay affected by CVE-2023-45960? Environment Quarterly Release 2024.Q1.7 Resolution The NIST listing for CVE-2023-45960 has been withdrawn and...
Outdated Patching Tool found in 2024.Q3.6-.9 Docker Images
legacy Troubleshooting
Issue A different patching tool version was found in 2024.Q3.6-.9 Docker Images, but not in bundles downloaded from the Help Center. Environment 2024.Q3.6-.9 Resolution The correct version of the patching...
How to retrieve relative URLs for document library assets?
legacy Troubleshooting
Issue Easily retrieve relative URLs for document library assets. Environment Liferay DXP 7.4 Resolution Kindly consider using the latest Liferay DXP 7.4 release. Another option request LPD-36856 on a...
ElasticsearchStatusException[Elasticsearch exception [type=search_phase_execution_exception, reason=all shards failed]]
legacy Troubleshooting
Issue We are getting lots of following messages in log: ERROR [http-nio-8080-exec-3][ElasticsearchIndexSearcher:152] [] null java.lang.RuntimeException: org.elasticsearch.ElasticsearchStatusException:...
High CPU and memory use with stacktraces associated to password encryption
legacy Troubleshooting
Issue The environment starts using a large amount of CPU and also memory. Reviewing thread dumps taking during that time, there are many threads associated to PBKDF2PasswordEncryptor.encrypt, such as:...
View Count on Display Page not updated in index
legacy Troubleshooting
Issue The values viewCount or viewCount_sortable are not being updated when users visit content displayed on a Display Page. However, the values are correctly updated in the ViewCountEntry table....
Rest API filter by custom expando field: A property used in the filter criteria is not supported
legacy Troubleshooting
Issue How do I filter accounts by custom field with Rest APi? I'm on 2024.q3.9, fp3, and I have added a custom field to account (From Control Panel --> Custom Fields --> Account Entry) Name: Foo Key: foo Data type: text...
Alternative management of web content pending in a workflow blocked by another user
legacy Troubleshooting
Issue This article addresses the need to manage a workflow for web content that is in a pending state and is also in an intermediate task of the workflow, associated with a person or left undetermined. An alternative...
After upgrading to Quarterly we can see a "could not resolve property: DDMStructureKey" error in the log
Troubleshooting
Issue After upgrading to Quarterly we can see the following error in the server log: ERROR [BasePersistenceImpl:629] Caught unexpected exception org.hibernate.QueryException: could not resolve property:...
Google Drive authentication randomly fails in a multi-node cloud environment
legacy Troubleshooting
Issue Google Drive authentication usually works correctly, but sometimes it randomly fails with java.lang.IllegalStateException: Authorization oAuth2State not initialized errors in the logs. Google Drive was...
Back Button is Unresponsive After Opening a Notification
legacy Troubleshooting
Issue After opening a notification, I'm unable to return to the previous page by using the back button. The back button is unresponsive if I'm viewing a notification. Return button does not work when...