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Internet Explorer 11 appends the "zx=" parameter to the URL
legacy How To
Issue DXP administrators and users may notice a zx= parameter appended to the URL while navigating through the pages of the portal. For example: http://localhost:8080/web/guest/page2?zx=5ml8zs91pgxm Environment...
Is it possible to leave alt text empty for a required image of a Web Content Structure?
legacy
Issue As a content creator, I would like to leave the alt text empty of an image which is set as required by the corresponding Web Content Structure. This would allow screen readers to skip reading the image...
Cannot create folders in Forms section
legacy
Issue I need to create folders to organize my Forms, as I do in Web Content and Documents and Media, but I can't find this option. Environment Liferay DXP 7.x Resolution This functionality does not exist yet in the...
Can I access the configuration variable in a JS widget created with liferay-js:adapt?
legacy
Issue Following Adapting Existing Apps to Run on Liferay DXP, after re-adapting a pure JS project (React, Angular, Vue) to become a Liferay JS widget with the liferay-js:adapt command, there will be no...
Hide Content Page Fragments from Search Results
legacy How To
Issue I want to exclude fragments on a Content Page from Search Results. Example Use Case: Having a footer fragment in each Content Page that contains the company's contact information. I do not want to include the...
Options to upload directories and files to the document library maintaining their tree structure
legacy
Issue What options are there to upload directories and files to the document library respecting their tree structure? Environment Liferay DXP 7.0+ Resolution There are two main options: WebDav allows updating...
Nested Web Content Workflow status are not getting updated
legacy
Issue When editing and publishing the web content which is having another web content embedded into it, its status becomes pending but the expected is that the structured/embedded web content's status...
Multiple branches to keep the codebase separate
legacy
Issue Is it possible to use multiple branches to keep the codebase separate in the Liferay Cloud? Environment Liferay Cloud Resolution How you manage the branches of your codebase is completely up to you....
Git Branch configuration with Liferay Cloud Dev environment
legacy
Issue Is there any place where the "develop" branch is configured as a default branch? Environment Liferay Cloud Resolution The environment variable LCP_CI_DEPLOY_BRANCH is read on the ciservice is...
Site is insecure after adding a new custom domain into Liferay Cloud
legacy Troubleshooting
Issue After adding a new custom domain, the SSL certificate is no longer working and a website (in which the certificate was working just fine before) is now marked as insecure.  Environment Liferay Cloud...
Automate syncing of all sites at once with individual property
legacy
Issue Possibility to automate syncing of more than 200 'Sites' at once with individual property in 'Analytics Cloud'. Environment Liferay 7.1 fix pack 18 Resolution A default property will always be created when...
Is all the pending data synced at once between Liferay DXP and Analytics Cloud?
legacy
Issue How it happens the sync between Liferay and Analytics Cloud (AC)? Environment Liferay DXP Analytics Cloud (Token based connection) Resolution When the sync happens, it grabs all pending data and sends...
HTTP 500 error when logging in via Liferay App Screen
legacy Troubleshooting
Issue Users may occasionally be unable to authenticate in Liferay DXP with Liferay Screens for Android. The following errors might be observed in the web server logs: POST /c/portal/login HTTP/1.1" 500 And the...
Guest User can't upload files in Forms
legacy
Issue Guest users should be able to upload files in the forms. Environment Liferay DXP 7.0 Liferay DXP 7.1 Liferay DXP 7.2 Liferay DXP 7.3 Resolution As of now, there is no out of the box feature where a Guest user can...
The main.js of Notification portlet can be accessible
legacy
Issue End-user able to access main.js URL at their end Environment Liferay 6.2 Resolution The main.js of the Notification portlet can be accessed via inspect element or browser.  It can be accessed in the browser...
Web Content can be published by Staging even if Web Contents are deselected
legacy
Issue Steps to reproduce: 1) Create new web content and configure the content on a page. 2) Click on publish to live and switch to the advanced publication, select the page and scroll down and uncheck the web...
Dev Studio 3.9.0 does not start up with macOS Big Sur
legacy Troubleshooting
Issue Due to an issue with the bundled version of Eclipse, Dev Studio 3.9.0 on macOS Big Sur fails to start up, showing an error message "Alert: Failed to create the Java Virtual Machine." Environment Dev Studio 3.9.0...
How can I change the editor used in the Knowledge Base app?
legacy How To
Issue How can portal administrators change the default editor of the Knowledge Base app installed in Lifray DXP? Environment Liferay DXP 7.0+ Resolution You can change the Knowledge Base's default editor from the...
Values of hidden form fields are not saved/submitted anymore
legacy How To
Issue After installing dxp-18 (DXP 7.1) or dxp-2 (DXP 7.2), values we have in form fields hidden through rules show empty after submitting the form, when viewing the form entries. Environment DXP 7.1 DXP 7.2 Resolution...
Additional JavaMail properties not being considered in mail server configuration
legacy Troubleshooting
Issue JavaMail properties defined in the field Manually specify additional JavaMail properties to override the above configuration are not being considered. Environment Liferay 7.0+ Resolution Each property should...
CDN Server location for Liferay Cloud
legacy
Issue Where are the CDN server locations? Environment Liferay Cloud Resolution CDN available in Liferay Cloud is provided by Google Cloud Platform (GCP). Please check the GCP's CDN location for more...
"Unable to initialize Elasticsearch cluster" error occurs after installing a new Fix Pack
legacy Troubleshooting
Issue After installing a new Fix Pack on your current environment you might encounter the following errors in the logs due to Liferay Connector to Elasticsearch version update:...
Can I use Java 11 in Jenkins to build 7.2 projects?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay DXP 7.2 is compatible with JDK11, how can I have...
Is there any limitation on the number of Properties or Data Sources in Analytics Cloud?
legacy
Issue  Is there any limit on how many data sources and properties I can add to my Workspace in Analytics Cloud? Environment Analytics Cloud Resolution There is no limit on how many data sources and...
Commerce modules fail to deploy due following license expiration
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue There has been a documented case where Commerce modules fail to...
Sensitive Information disclosed via Application Status 400 Error
legacy Troubleshooting
Issue Application Server errors at times may identify software, software versioning and hint at how user input is processed. This sample trace to demonstrate was triggered by having invalid characters (namely a set...
Unable to define user in a Workflow Definition by identifier other than user-id
legacy Troubleshooting
Issue When writing a Workflow Definition, I want to specify a user to receive a Workflow notification by an identifier such as screen-name or email-address. However, when I attempt to define the user by these...
Receiving no 'View Usage' count with embedded web content after deploying a custom theme
legacy Troubleshooting
Issue The usage count in 'view usages' does not change when the web content is embedded through the theme Steps to reproduce Create 'Site' Create 'Content Pages' Create 'Web Content' Copy the friendly URL of the...
Elasticsearch 7.10 breaks Workflow Metrics in DXP 7.3 GA1
legacy Troubleshooting
Environment Liferay DXP 7.3 GA1 Elasticsearch 7.10+ Symptom When Liferay DXP 7.3 is configured to connect to Elasticsearch 7.10, navigating to Applications Menu > Workflow > Metrics and selecting a workflow entry...
Key Points while creating a 'Theme'
legacy
Issue Key Points that can be noted when creating a new theme in order to avoid issues. Environment Liferay 7.2 Resolution In preferencesMap, values must be Strings, String[], or a Collection<String>. group_id is of...
Unable to create IDP in SAML configuration with error “java.lang.RuntimeException: java.lang.NullPointerException”
legacy Troubleshooting
Issue Unable to create IDP in SAML configuration with error “java.lang.RuntimeException: java.lang.NullPointerException” 2021-01-08 18:31:29.437 DEBUG [default task-193][SamlAdminPortlet:74]...
Unable to display web content preview in Site Administration
legacy Troubleshooting
Issue When trying to display a web content preview through the web content admin portlet: Administrators may notice various issues: The preview does not load at all The preview loads, then disappears The preview...
Is there any real-time alert from Liferay SaaS when the production server is down?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue If the production goes down, is there any real-time...
User Segments and Personalization
legacy
Issue  Unable to find the 'Segments' and 'Personalization' option. Environment Liferay 7.1 Liferay 7.2 Resolution In Liferay DXP 7.2, the creation of user segments and experience personalization are introduced as...
Got the error "saml-hook.war does not support this version of Liferay" after deploying the Liferay Connector to SAML 2.0 lpkg
legacy Troubleshooting
Issue Got the error saml-hook.war does not support this version of Liferay in log after deploying the SAML 2.0 lpkg (version 6.0.0) on DXP 7.1 fix pack dxp-18 Environment Liferay DXP 7.1 Resolution The root cause for...
Validation on Forms(Numbers)
legacy Troubleshooting
Issue  Validation is not working for the text field(Mobile Number). Put validation like if the value is greater than 9999999999 it should say Invalid Mobile Number. Environment Liferay DXP(fix-pack de-32) Resolution...
After Reindexing, unable to view latest 'Web Content'
legacy Troubleshooting
Issue After reindexing, "The portal is currently reindexing" message has been seen on the portal and the latest web contents are not displaying on the portal pages. Environment Liferay 7.0 de-92 Resolution Obtain...
Same result counts from 'Portletpreferences Table'
legacy Troubleshooting
Issue Reverting the theme is not deleting the portlet settings. Steps to reproduce the issue after deployed custom 'Theme' consists of embedded 'Web Content'. Navigate to the home page Verify web content. Execute...
Does Liferay SaaS support IPv6?
legacy
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Does Liferay SaaS support IPv6 for the ingress point...
How to see the number of downloads for Documents and Media?
legacy How To
Issue In Liferay 6.1 and 6.2, if you opened a Document as and Admin, you had the information about the number of downloads. This is missing in DXP 7.0+ Environment Liferay DXP 7.0+ Resolution In DXP 7.0+, you can...
Message displayed when "Paste" operation is used in editing web content (CKEditor)
legacy Troubleshooting
This article has been machine translated from its original language for your convenience. Please use discretion as this translation may include some inaccuracies. If you encounter issues with the translation, please...
How to programmatically get the list of calendar event invitees
legacy How To
Issue I want to get the list of users that accepted an invitation to an event (but programmatically, not by viewing the event on the UI) Environment DXP 7.2 Resolution - in the background, calendar events are called...
Several unnecessary modules appear in the browser's console upon opening the Liferay site
legacy
Issue When opening the page of a Liferay DXP portal (public or private, logged in or not), several  modules will appear in the browser's Developer Tools' "Source" tab @ http://localhost:8080/o/js_bundle_config:...
7.3 Applications Menu shortcut "CTRL+ Shift + M" conflicts with Firefox and Chrome native shortcuts
legacy
Issue The new Applications Menu on 7.3 DXP can be toogled with the keyboard shortcut CTRL+Shift+M, however, when not logged into Liferay, the same shortcut natively toggles the Responsive Design Mode in Mozilla...
Liferay Accessibility Conformance Report Whitepaper (508 and WCAG Compliance)
legacy
Liferay DXP Accessibility Conformance report based on VPAT version 2.4. Conformance to the listed accessibility standards has been evaluated by Liferay using a combination of automated...
How to reset mail settings
legacy How To
Issue How can I reset (delete from the database) mail settings I have previously set and saved from the UI, at Control Panel > Configuration > Server Administration > Mail? (e.g if I want to provide them through portal...
Hide Permissions for user in Message Board
legacy
Issue User can see the permissions in the Thread he/she replied to. Environment Liferay DXP 7.2 Resolution This is the intended behavior as User is only able to see the permission for their own thread reply and not for...
How to manually know the storage in use in a Liferay PaaS environment
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Description The storage is a limited resource with a default quota...
Liferay DXP starts as a clean installation after restoring an on-premises DXP backup in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Some databases manage the table names in lower case (e.g.,...
Storage structure and mechanism to verify the backup storage
legacy
Issue How the Documents are stored and a mechanism to verify the backup storage with SAN storage. Environment Liferay 7.0 Resolution When uploading the documents via document and media portlet from the Liferay...
Couldn't retrieve remote JWK set: Server returned HTTP response code: 401 error occurs when using OpenID Connect authentication with Oracle Identity Cloud Service
legacy Troubleshooting
Environment Liferay DXP 7.0-7.3 Oracle Identity Cloud Service OpenID Connect authentication enabled Symptom When OpenID Connect authentication is enabled in Liferay DXP and Oracle Identity Cloud Service (IDCS) is the...
Cannot login using OpenID Connect: Timeout error
legacy Troubleshooting
Issue In some cases, users are having problems with the integration with OpenID Connect, and they are unable to log in. The Liferay log returns the following error: ERROR...
In Account Settings, Chrome autofills the "Job Title" field with the username
legacy
Issue When users update their password in the "Account Settings" section, Chrome will autofill the "Job Details" field: Environment Liferay DXP 7.0 Resolution Liferay is unable to reliably fix this issue as it...
LCS Grace Period in a Containerized Environment
legacy Troubleshooting
Issue Once my LCS subscription expired, my containerized environment was disconnected immediately instead of entering the LCS grace period. Environment Portal 6.2 DXP 7.0 DXP 7.1 DXP 7.2 DXP 7.3 Resolution...
LDAP Performance Issues after upgrading from 6.2 to 7.2
legacy Troubleshooting
Issue Seeing some slowness authenticating with LDAP after upgrading from 6.2 to 7.2. Environment DXP 7.2 [Upgraded from 6.2] Resolution Install Fix Pack 9 or a hotfix that includes LPS-122832 and run the upgrade process...
IE11 "unable to get property of 'selectors' of undefined or null reference" Errors
legacy Troubleshooting
Issue After patching to dxp-8, the Internet Explorer 11 (IE11) console is throwing "unable to get property of 'selectors' of undefined or null reference" errors Environment DXP 7.2 Resolution This error is...
Monitoring Disk Usage for Jenkins
legacy How To
It is helpful to see how close you are to running out of space on Jenkins. We have provided a way to see the current disk usage of the CI service. Login to the Jenkins service and navigate to "Disk...
What is App Builder?
legacy
Issue What is the App Builder feature in DXP 7.3? Environment DXP 7.3 Resolution DXP 7.3 includes the possibility of building applications visually, backed by the Data Engine. To try this go to: Control Panel > App Builder >...
Is a duplicate Organization Name allowed in DXP?
legacy
Issue Is there any way to turn off the duplicate name check for Organization Name? Environment Liferay DXP 7.2 Resolution By default, the Organization Name is not allowed to be duplicated., content: Issue Is there any...
Copy-pasting an image into a Web Content HTML field is stored as base64 characters
legacy How To
Issue When an image is copy-pasted into the Web Content editor, it is stored as a base64 collection of characters. What is the limit of this image? Are there any alternatives to this behavior? Environment DXP 7.0...