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I cannot comment, vote or subscribe to Jira tickets
legacy
Issue I would like to follow Feature Request tickets in Jira. I used to be able to vote, subscribe to Jira tickets or even leave a comment but I cannot do this anymore.   Environment Jira   Resolution This change...
PatchFileStructureException: Could not find hotfix.json or hotfix.sign
legacy Troubleshooting
Issue In some circumstances, users are unable to install the hotfix in their environment. The cause is often due to the incompatibility of the patching tool version. Sometimes, users receive the following error...
Can Liferay be affected by the CrowdStrike Falcon Agent Issue?
legacy
Issue There has been an issue impacting Azure Virtual Machines running Windows Client and Windows Server with the CrowdStrike Falcon agent recently The issue begain around 19:00 UTC on July 18, 2024 and cauess affected...
Liferay PaaS - How many custom SSL Certificates can we use?
legacy
Issue We want to upload our own custom SSL Certificates. How many custom certificates can we add?   Environment Liferay PaaS   Resolution As documented in Network Configuration for PaaS, you can upload maximum 14 of...
Strange characters appearing in Control Panel
legacy Troubleshooting
Issue We are observing a strange behavior in the system, where many fields display strange values, such as "   ", in both System Settings and Instance Settings. We are also seeing the following WARN in our...
New Users Are Not Being Indexed, But Exist in the Database
legacy Troubleshooting
Issue After upgrading to 7.4, users are not being indexed, but we are able to see them in the database. New users are unable to login and are not searchable within the portal. Admin is unable to search new...
Cannot use Iframe in Web Content Article
legacy Troubleshooting
Issue Cannot use Iframe tag in Web content article source, because it automatically adds sandbox tag and it cannot be modified. Environment 2024.Q1 2024.Q2 Resolution This change was made due to security reasons to...
Is it possible to open a PDF or another previewable file on a certain page from the Documents and Media widget?
legacy How To
Issue When a Documents and Media widget displays a previewable document like a PDF, it's possible to move around the different pages. Is it possible to have a URL that takes you directly to the preview on a...
Jenkins Build error: Unable to get Tomcat version for product 'dxp-202X.qX.X'
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When trying to perform a Jenkins build targeting a Quarterly...
URL with '+' for document names with whitespace returning 404 error
legacy Troubleshooting
Issue When I click on a link to a document that has space in the name, and the URL has '+' for the whitespace, such as https://www.sample.com/documents/123456/654321/Sample+Document.pdf I get a 404 error page instead of...
Unable to set the Target when configuring Navigation Menu Items
legacy Troubleshooting
Issue I can see in the Templates section for Navigation Menu items ${navItem.getTarget()}, but when creating a menu item there is no way to set this.  I would like to set this so that one of my menu items would open...
No inventory selectable in shipment
legacy Troubleshooting
Issue When placing a order in commerce and going through the order process I can select to create a order. After creating the shipment I can select which items to ship in this shipment and afterwards I am able to select...
Liferay IDE / Developer Studio support for Quarterly Releases
legacy Troubleshooting
Issue When importing a Quarterly Release workspace into Liferay Developer Studio 3.9.8: Latest blade templates or Liferay versions will not be available for selection. Contextual menus could be broken...
How To Get Additional Search Metrics From Liferay
legacy
Issue Is there any other source of information where we could get additional search history information from Liferay or directly from Elasticsearch? How can we provide customers with metrics, beyond the top...
The Schedule section is not displaying in the web content article
legacy Troubleshooting
Issue When accessing to edit existing web content or create a new one, the 'Schedule' section is not displayed on the right panel, therefore it's not possible to configure the display date, expiration date, or review...
How to override ClamAV antivirus settings in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue The default ClamAV settings such as MaxFileSize, MaxScanSize...
Do Units Of Measure need to be configured individually for each SKU?
legacy
Issue Units Of Measure (UOM) need to be created and configured for each SKU. Can we create UOM centrally and then only select it (reuse it) for SKUs?   Environment Commerce   Resolution UOM needs to be defined...
Nested Application Widget Unavailable
legacy Troubleshooting
Issue I cannot add a Nested Application on a widget page. The Nested Application widget is no longer available. Steps to reproduce In a 2024.Q1.1 bundle, navigate to the Product Menu > Site Builder > Pages...
Critical Remote Code Execution Backdoor Vulnerability
legacy
Issue A critical remote code Backdoor vulnerability was discovered on the open source XZ utils. This is CVE-2024-3094 with a maximum CVSS3 score of 10.0 Environment Liferay DXP 7.4 Resolution The Docker images,...
Form is not showed to guest (unauthenticated) users
legacy Troubleshooting
Issue We have a form, based on a custom object, in a page. This form is not showed when user is not logged in. Whereas the form is showed when user is logged in. Environment 2024.Q1 Resolution Check if the 'guest'...
Site Builder elements adds bottom padding when text box is updated
legacy Troubleshooting
Issue For Site Builder elements that contain text boxes for text, if those elements are edited, a bottom layer of spacing is automatically added to the element, without choice from the user and cannot be removed  ...
"The URL used in English (United States) already exists in other sites or asset libraries" warning when publishing Web Content
legacy How To
Issue After upgrading to 7.4 u66 we are seeing the following warning message when we publish some Web Content: Warning: The content has been published but might cause errors. The URL used in English (United States)...
Folder titles shown in capitals in "Table" view in Documents and Media
legacy Troubleshooting
Issue Go to Documents and Media Add some folders (eg: css, index) Switch between Cards, List and Table views Result: In Table view only, the folder names are capitalized (eg: CSS, INDEX). The default folder name...
Role with permission to view private page cannot view page without site membership
legacy
Issue Within a site with only private pages, a user who is not member of the site but has permission to access and view a private page via some regular role cannot access that private page. Environment Quarterly...
Blank Objects page after enabling Object Model Builder
Troubleshooting
Issue We enabled Object Model Builder in the Beta Feature Flags, and when we open the Object menu, we get a blank page We also get an error in the browser console: TypeError: Cannot read properties of...
ISO-8601 error using postStructuredContentFolderStructuredContent method from JSON API
legacy Troubleshooting
Issue We have a web content structure with a field of type date ("dataType"=date). When trying to create a web content using this structure, through postStructuredContentFolderStructuredContent method (from the...
Liferay PaaS - Liferay service doesn't start up - You must first upgrade the portal to the required schema version
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Liferay service does not start up/gets shut down after...
How to run Jenkins Jobs with Java 11
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue I see that Jenkins comes with Java 11, but it uses Java 8...
Configuring hard-coded Instance Setting properties in a Liferay SaaS environment
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue Some properties that can normally be configured through an...
Failed upgrade process for module com.liferay.portal.scheduler.quartz
legacy Troubleshooting
Issue During our upgrade process we are facing the following error: INFO - Failed upgrade process com.liferay.portal.scheduler.quartz.internal.upgrade.v1_0_1.QuartzUpgradeProcess in 1 ms ERROR - Failed upgrade...
Configuring Message Board Notifications for Users
legacy How To
Issue Users receive Message Board notifications for all new replies within a category that they are subscribed to.  Is it possible to notify users only when there are new threads within the category that they are...
How to make Liferay blogs visible to search engines like Google
legacy How To
Issue How to make Liferay blogs visible to search engines like Google Environment Liferay DXP 7.1+ Resolution The sitemap URL should be added to the robots.txt file to make it available to search engines like...
Can you limit database results to show only the top results (ordered by a date field)?
legacy How To
Issue Not all results in the database are necessary for my purposes. I want to know if it's possible to sort the results by only showing the top results and order it by a date field.  Can this be done without having...
Analytics Cloud is showing data in a different timezone
legacy Troubleshooting
Issue You checked the data in Analytics Cloud and found that there’s no correlation with the timezone you are currently in. Environment Liferay Analytics Cloud Resolution To configure the correct timezone you...
What does the TempFileEntriesMessageListener actually do?
legacy
Issue In our logs we see some errors apparently related to an hourly job, TempFileEntriesMessageListener the triggering interval of this job seems to be set in System Settings/ Documents and Media/Service/Temporary File...
Master page template export is not including themeSpritemap client extension configuration
legacy Troubleshooting
Issue  The themeSpritemap extension is missing from the Master Page template. When I apply an imported Master Page template, the themeSpritemap configurations are not included. Steps to Reproduce Create a...
The sitemap.xml rendering is not showing tree view when xml.sitemap.index.enabled is set to false
legacy
Issue The sitemap.xml rendering is not showing tree view after setting xml.sitemap.index.enabled=false Environment Liferay DXP 7.4, Quarterly Release Resolution This is expected behavior. The XML file that is generated is...
Unable to embed widgets even with "Allow users to add to any website" enabled
legacy Troubleshooting
Issue I cannot embed widgets on another site (with a different domain) even though I have the checkbox "Allow users to add <portlet> to any website" enabled. "<Hostname> refused connection" error may be seen. ...
Observing 'Your connection is not private' Warning on Help Center Downloads
legacy Troubleshooting
Issue When trying to download a quarterly release from Liferay's Help Center we are getting a browser error that says 'Your connection is not private... Attackers might be trying to steal your information...'...
Is there a configuration that controls the retention of comments?
legacy
Issue Let's suppose, a user can create a page with a comments area. Other users may leave comments. How long has the comment been left? How many comments can be stored per page? Can those values be managed, or does...