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Indexing is taking too long
legacy Troubleshooting
Issue Reindexing is taking or has taken too long to finish. Environment Liferay DXP 7.0+ Resolution If reindexing is deemed slow or is still ongoing (the 2-arrow icon can be seen at the top right), it may have...
Google PageSpeed Insights (Mobile) results for a Liferay DXP site have a low score
legacy Troubleshooting
Issue After submitting your Liferay site to the Google PageSpeed Insights tool, a low score for Mobile will be returned, flagging issues on aggregated resources as: - Eliminate render-blocking resources - Remove...
"Problem with the configuration: Unknown release in folder ..." when patching the source code
legacy Troubleshooting
Issue When patching the source code, customers may receive the error: "Problem with the configuration: Unknown release in folder ..." Environment Liferay DXP 7.1+ Resolution Have a usable ReleaseInfo.java file...
Support Tickets and Self-Service on Liferay Help Center
legacy
Help Center is the place where you can access our world-class customer support and abundant self-service resources.  Here is a guide to help you get the most from Liferay Support through Help Center. Self-Service Resources...
Importing a third-party JS package with liferay-npm-bundler will result into "Cannot use import statement outside a module"
legacy Troubleshooting
Issue When adding and importing a third-party package dependency to a Liferay NPM module made with the Liferay Bundler (for example, npm Angular Portlet Template, the following errors may be observed in the...
Workflows - Supported Statuses
legacy
Description Workflows on Liferay give the possibility of running assets like web content articles, wiki pages, or even users, through pre-determined review processes.  For this you can utilize workflow...
License files containing '-ext' will result in error
legacy Troubleshooting
Issue When deploying a license XML file which contains the string '-ext', an error will appear showing the following: 12:28:30,346 INFO [com.liferay.portal.kernel.deploy.auto.AutoDeployScanner][BaseDeployer:863] Deploying...
Form data is not captured when using Liferay Form embedded in the external Website
legacy Troubleshooting
Issue After embedding Liferay form in the external website (for example, a plain HTML website), the form data is not captured after submitted successfully. Environment Liferay DXP 7.1 Resolution One possible reason for...