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Node in Cluster Fails to Start with Deadlock and Circular Reference Errors
legacy Troubleshooting
Issue When starting a Liferay DXP cluster, the node fails to start and gets stuck. The thread dump show a combination of errors, including deadlocks, circular references, and class not found...
Exception in thread "main" java.lang.ClassNotFoundException: com.liferay.portal.tools.DBUpgrader
legacy Troubleshooting
Issue While attempting to upgrade to the Liferay Quarterly Release, the following error was encountered, and the upgrade process failed: Exception in thread "main" java.lang.ClassNotFoundException:...
Multi-Factor Authentication (MFA) email is not being sent for logins
legacy Troubleshooting
Issue Multi-Factor Authentication (MFA) email is not being sent for logins, and due to this, users are not able to login successfully.  Environment Quarterly Release Resolution One potential cause for this is a mail server...
In the Documents and Media portlet, the search is not performed on the selected folder in its configuration
legacy Troubleshooting
Issue I have an issue with the documents and media portlet document search. I have two document folders and two document and media portlets on a page. One folder is set at a document folder, the other is set at another...
"fields" and "nestedFields" Parameter Not Applied to Account System Objects
legacy
Issue Using the GET Rest API for account-restricted objects does not seem to follow the `fields` and `nestedFields` parameters for the linked account. For example, when querying a custom object and attempting to...
Creating an assetlink and .well-known in PaaS Environment
legacy How To
Issue How can I add an assetlink and .well-known configuration within my PaaS Environment?  Environment Liferay PaaS  Resolution As a PaaS customer, you have the necessary permissions to add files and directories...
Upgrade to a Quarterly Release Fails with "Elasticsearch sidecar could not be started" Error
legacy Troubleshooting
Issue When upgrading from Liferay DXP 7.2 to a Liferay DXP 7.4 Quarterly Release, the server startup fails. The logs show errors related to Elasticsearch, such as: 2025-07-10 09:29:51.414 ERROR...
Inconsistent Roles in Assign/Unassign Dialogs After Upgrade
legacy Troubleshooting
Issue After upgrading from Liferay DXP 7.2 to 2025.Q1, there are inconsistencies in the Site Roles displayed for users. While the main members list shows the correct roles for a user, the "Assign Roles" and...