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Display Page Template and Pages Navigation not showing for Private site
legacy
Issue Pages created from a Display Page Template are not showing in the Site Navigation menu on a Private site. Environment DXP 7.2 Resolution It is expected that the navigation menu display a different hierarchy...
'TemplateNode cannot be cast to java.lang.String' error when using certain words in structures
legacy
Issue We have a structure that has a field called 'type' and being referenced in the advanced settings When we try to preview it, we get the above-mentioned exception in our logs Environment Liferay DXP...
Changes to portlet-model-hints.xml are lost if running mvn generate-resources from the root of a maven workspace
legacy Troubleshooting
Issue I made some changes (e.g. a hint) to the portlet-model-hints.xml file under my project's service builder folder and I am now running the mvn clean generate-resources command. If I run this command from within the...
Preventing auto-deploy of builds to DEV
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue When a new pull request merges to the develop branch, it...
How are Unique Visitors calculated and identified?
legacy
Issue We would like to know how the Unique Visitors are calculated and what the factors are that identify a unique visitor. Environment Analytics Cloud Resolution As for unique visitors, we track known users based on a...
Command-Line Tool installation in Linux Debian
legacy Troubleshooting
Issue After installing Command-Line Tool following instructions from https://learn.liferay.com/dxp-cloud/latest/en/reference/command-line-tool.html , the lcp command does nothing: username@mylaptop:~$ curl...
How to enable the form's Require CAPTCHA option by default?
legacy
Issue Due to security rules, I need all forms to have the Require CAPTCHA option enabled. Currently, the Require CAPTCHA option is disabled by default. Is there any way to enable this option by default? Environment...
How to Track Data from a Knowledge Base Article in Liferay Analytics Cloud
legacy
Issue As an Analytics Cloud Workspace Admin, I would like to access the data from the Knowledge Base articles. Environment Liferay Analytics Cloud. Resolution This is currently a product limitation, however, we...
Language override is missing the Export-Import
legacy Troubleshooting
Issue We would like to use the Export-Import feature for our translations at Control Panel → Language override but we cannot find it. Environment DXP 7.4 Update 1-15 Resolution This feature has been available since...
How is Bounce Rate calculated?
legacy
Issue We would like to know how the Bounce Rate is calculated. Environment Analytics Cloud Resolution It is calculated every 30 days. If you find that the values are too small, it is possible that there just has not...
Differences in number between Google Analytics vs Liferay Analytics results
legacy
Issue We are currently evaluating Liferay Analytics Cloud vs. Google Analytics and have noted a strong discrepancy in the overall site metrics that are shown in the Liferay Analytics graphs for the past 30 days. We...
Look & Feel Configuration popup displays error upon saving when using HTTP2
legacy Troubleshooting
Issue Look & Feel Configuration popup displays below error upon saving when using HTTP2: Your settings could not be saved Steps to reproduce: Configure the App server to work with HTTP/2. Open the Look & Feel...
Users who are not registered with Liferay application are able to log in
legacy Troubleshooting
Issue Users who are not registered with the Liferay application are able to log in even though they have no connections. Environment Liferay DXP 7.0 to 7.4 Resolution Users log into Liferay DXP by using...
Lodash Security Vulnerability
legacy Troubleshooting
Issue In Liferay, a vulnerable version of Lodash 4.17.14 is being used. Environment Liferay DXP 7.0 Resolution The observed behavior is a known issue LPE-17236 and has already been fixed in the latest fix...
Unable to search orders in the submission page
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a Minium Site and perform a full reindex. 3. Navigate to Commerce > Channels and edit the Minium Channel. 4. Set 'Buyer Order Approval Workflow' to the...
The structure cannot be deleted because it is required by one or more structure links error
legacy Troubleshooting
Issue Position error in the message after deleting a Field Set linked with a process at Manage Field Sets page, showed misaligned, sloppy, and confusingly, with a white box in the background. Steps to Reproduce: 1)...
The page title size and place are not working with long texts
legacy Troubleshooting
Issue When using a long page title, the text is overlapping the other elements on the published form. Steps to Reproduce: 1) Navigate to Content & Data > Forms 2) Create a new form 3) Add any field 4) Add a long...
There is no length restriction on the Name and Description of Web Content template
legacy Troubleshooting
Issue Name and Description don't have a length restriction Steps to reproduce: 1) Navigate to Content&Data> Web Content> Templates 2) Create a new Template Observed Behavior: Name and Description don't have length...
Install Tomcat Manager to a Liferay Bundle
legacy How To
Issue Tomcat Manager is a native application in the default Tomcat bundle but is not included in the Liferay Bundle You need to add Tomcat Manager   Environment DXP 7.3   Resolution Follow this steps to install...
Error Accessing Notifications in Liferay 7.4
legacy Troubleshooting
Issue User encounters below error when trying to access notifications: WARN [PortalImpl:1013] Redirect URL <URL> is not allowed Steps to reproduce: Navigate to Control Panel->Configuration->System Settings Under...
SSO at site level
legacy
Issue Is there any OOTB option to configure SAML for two sites on the same instance? Whether creating a new instance for a site would help to configure SAML? Environment Liferay DXP 7.2 Liferay DXP 7.3...
Workflow tasks shows deleted commerce order
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using the 'Minium site template'. 3. Navigate to 'Channel'. Select the single approver workflow for buyer order workflow. 4. Go to the Catalog...
The preview component of the Info Panel shows a broken image preview
legacy Troubleshooting
Issue Invalid preview for non-image files in Info Panel Steps to reproduce: 1) Upload a non-image file to Documents and Media, such as; a PDF file 2) Navigate to the Content Dashboard in Menu > Applications 3)...
When a file is not uploaded, the upload field throws a validation error, even if it is not required
legacy Troubleshooting
Issue The form is not submitted correctly Steps to reproduce: 1) Create an object with the text field required 2) Create an object with an upload field NOT REQUIRED 3) Create a new content page 4) Add a Form...
Unable to add Product Display Page inside channel
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Create a site using a 'minium site template'. 3. Navigate to channels. 4. Click on the 'Product Display Pages' tab.  5. Click on the "+" button and add the...
NullPointerException in Knowledge Base Search widget
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.4 2. Create a page and add a 'Knowledge Base Search' widget on the page. 3. Input any keyword into the search bar and hit Search. Expected Behavior: Knowledge Base...
User cannot configure priority with negative values ​​within actions on a workflow nod
legacy Troubleshooting
Issue User cannot configure priority with negative values within actions on a node as in previous versions of the portal Steps to Reproduce: 1) Navigate to Open Menu > Workflow > Process Builder 2) Add a new...
User can Import a non XML file to Process Builder
legacy Troubleshooting
Issue User can Import a non XML file to Process Builder Steps to Reproduce: 1) Navigate to Open Menu > Workflow > Process Builder 2) Add a new process by importing a .pdf file Expected Behavior: Should not be...
Required alert is displayed on Name and Label fields
legacy Troubleshooting
Issue Required alert is displayed on Name and Label fields when only the Label field is blank for Object and Object Field Steps to Reproduce: 1) Navigate to Objects 2) Click to create an Object 3) Leave only the...
No products were found
legacy Troubleshooting
Issue Steps to reproduce: 1. Create a site by using the 'minium site template'. 2. Navigate to Site Builder > Pages > Create a page. 3. Add the 'search result' widget on the page. In order to see the product....
Custom field values are not saving for Document Folder
legacy Troubleshooting
Issue Steps to reproduce: 1. Start Liferay DXP 7.2 2. Log in as admin. 3. Navigate to Custom Fields under configuration. 4. Select 'Documents Folder'. 5. Create a new custom field for the document folder. 6....
Number of categories limited to 150 by default
legacy How To
Issue In Liferay 7.4 the maximum number of categories per vocabulary has been limited to 150 by default, because of performance issues. This was implemented in LPS-118305  Environment Liferay 7.4...
Workflow task notification is not showing the changes with respect to expire date/display date
legacy
Issue Steps to reproduce: 1. Start Liferay DXP 7.3 2. Log in as admin. 3. Enable Single Approver Workflow for Web Contents. 4. Create a new web content article. 5. Edit the Article and change the Expire Date. 6....
Fragment Configuration Breaks Form Display
legacy Troubleshooting
Issue In 7.3 SP3, Changing a configuration setting that changes the applied CSS class on the fragment <div> causes the Form in the drop zone to be added twice, which results in the form not displaying at all. The...
Displaying and playing video files
legacy Troubleshooting
Issue Looking for a scenario for the video popup displaying and playing video files on video file upload.    Environment Liferay DXP 7.3 Liferay DXP 7.4   Resolution By default, Documents and Media don’t...
Error Reading Image File in Liferay Document Library
legacy Troubleshooting
Issue I am getting the following error in the console log for an unidentified image: ERROR [https-jsse-nio-443-exec-7][ImageImpl:69] Error reading image 54130...
Enabling information about server errors in the JSON response
legacy Troubleshooting
Issue There is no error messages from api json services. How to manage the serialization and access to  Json services In Liferay Portal 6.2 or DXP7.0 the server response is serialized and shows information related...
How to set a maximum number of web content versions available
legacy How To
Issue How to store a certain number of articles to save space or improve performance Environment Liferay DXP 7.3, 7.4 Resolution This number is defined from Control Panel -> System Settings -> Web Content Virtual...
How to download the files attached to forms
legacy Troubleshooting
Issue A user with every permissions related with forms is unable to download the attached files Cannot find the download option in the form attached files list. Environment Liferay DXP  Resolution These form attached...
Video added in fragment not autoplaying on first page load
legacy Troubleshooting
Issue A video added through the Video URL fragment on a content page (external URL or Document Library URL) configured as follows: Muted: false Autoplay: true Is not autoplaying on first page load/with...
Changing the Master Template leads to Error: Your request failed to complete.
legacy Troubleshooting
Issue Changing the master template triggers: “Error: Your request failed to complete.” Error trying to assign an alternate master template to a web content article. Environment DXP 7.4 Resolution This can happen...
Use Custom certificate and Let's encrypt at same time in different domains
legacy How To
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue We need to have some domains with custom certificates and...
Style Book cannot be created or updated after upgrading to Update 4
legacy Troubleshooting
Issue I get the following error message when a new Style Book is created or an existing one is edited: ERROR [http-nio-8080-exec-6][JDBCExceptionReporter:234] Batch entry 0 insert into StyleBookEntryVersion...
Deployment issues using the App Manager in Liferay PaaS
legacy Troubleshooting
Note: please note that Liferay has renamed its Liferay Experience Could offerings to Liferay SaaS (formerly LXC) and Liferay PaaS (formerly LXC-SM). Issue You upload an application/plugin using the App Manager in DXP...
How to read translations from resource bundles by providing the language keys.
How To
Issue I would like to read translations from resource bundles by providing the language keys. Environment Liferay DXP 7.4 Resolution You can read translations from resource bundles by providing the language keys by...
Customize widget appearance when using Liferay's sharing URL
legacy Troubleshooting
Issue Accessing to a widget's configuration -> Sharing tab, we can get a code snippet to share that widget in an external page. Once we share it externally, sometimes the appearance of that widget might not be as...
How to access User object when overriding user-portrait taglib
legacy How To
Issue In Liferay Portal 6.x we made use of user-display taglib in order to show current user's image on screen. However, in Liferay DXP 7.x we are using user-portrait taglib, which actually includes a...
Avoid storing cookies generated by Google Analytics
legacy How To
Issue When Google Analytics is enabled in Liferay cookies like _gid and _ga are stored in browser session. How can we avoid storing these cookies? Environment Liferay DXP (any version) Resolution In 2024.Q1,...
Adding passive listeners to jQuery
legacy How To
Issue When running audit with Google Pagespeed is common to find a recommendation about implementing passive listeners for jQuery. How can we do this? Environment Liferay DXP (any version) Resolution Since jQuery...
Using the iFrame tags for a video file downloads the file instead of embedding it when using Blogs
legacy Troubleshooting
Issue If the iFrame tag is used to embed a video (.mp4) file within Blogs, the file is downloaded, instead of being embedded to be played.   Environment Liferay DXP 7.3   Resolution According to the documentation for...
Email Notification of Web Content
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
About specifying standard fonts
legacy
Please be aware that the page you are viewing has been machine translated from Japanese into English and may contain some translation errors. If you observe any issues with the translation, please contact us. Issue...
Category missing or disappeared in production
legacy Troubleshooting
Issue We noticed that a certain category disappeared from production. How can we find it or restore it? Environment DXP 7.3 Resolution Depending on your log level settings, your logs may show when and how it was...
ClusterName is not mandatory while configuring remote ES
legacy
Issue Cluster name is not mandatory to add in 'com.liferay.portal.search.elasticsearch7.configuration.ElasticsearchConfiguration.config' file while making remote ES connection with Liferay Environment Liferay DXP 7.4...
Issues with downloading a zip file containing special characters
legacy Troubleshooting
Issue When we want to download a "bulk" file (.zip file) from Liferay's Documents and Media and the included content contains any special characters (e.g.: ö, ü, ä etc.), there are different issues depending on...
Instance Name is automatically appended to Child Sites
legacy
Issue The title of a Liferay instance is being appended to the page titles of its child sites: <title>Page title - Site title - Instance title</title> Is there any out-of-the-box way to hide it on all sites as well as...
Failed to verify signature and/or establish trust using any KeyInfo-derived credentials
legacy Troubleshooting
Issue SAML has abruptly stopped working, and no user can log in. The Liferay console contains the following errors: DEBUG [ajp-nio-172.1.129.26-8080-exec-351][BaseSignatureTrustEngine:200] Attempting to establish...
Form's fieldReference name in the ddmforminstancereport entity
legacy How To
Issue The modified value of the FieldReference field of forms should also be updated in the database ddmforminstancereport entity once the user modified on form's UI. Steps to reproduce: 1) Create a form 2) Add a...
How to translate links for the Button fragment?
legacy How To
Issue If you add a button to a page with a link /home, switch the language to another one, change the  button's link to /de/home, then switch back to the original language, the link cannot be translated, it only...
Why is the Site's Unique Visitors number is different from the Individuals' Known number?
legacy
Issue On Sites > Overview. I can see that there are a certain number of unique visitors. But this number is not equal to the number in the Individuals > Overview > Known section. Is there a difference between these...