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I cannot update the Payment status of an Order through PATCH request
legacy Troubleshooting
Issue Order Payment status does not change after sending a PATCH request, for example: { "paymentStatus": 1 } Environment Liferay DXP 7.4 Resolution The observed behavior is a known bug which is addressed via COMMERCE-11884. The issue has been fixed in Liferay DXP 7.4 Update 86. If a...
The Look and Feel Configuration is not accessible for Remote Apps
legacy Troubleshooting
Issue After creating and deploying a Remote App onto a Widget Page, the Look and Feel configuration for the deployed app is not accessible (as seen in the following image): Environment Liferay DXP 7.4 Resolution Upgrade to Liferay DXP 7.4 U51 or later, OR Request a hotfix that includes...
SchedulerEngineHelper changes
legacy How To
Issue The register() and unregister() methods have been removed from SchedulerEngineHelper therefore you might encounter some issues in your code after you upgrade to a recent version Environment Liferay DXP 7.4 Resolution Use the new Job Scheduler Framework  , content:...
Can we set different instance configurations on sites?
legacy
Issue Can we have different instance level settings like One-Time-Password or Multi-Factor Authentication configurations applied on different sites in the same virtual instance? Environment DXP 7.3+ Resolution The configuration of Multi-Factor Authentication and One-Time-Password takes...
Is API versioning supported in Liferay headless Framework
legacy
Issue Is API versioning supported in Liferay headless Framework? Environment Liferay DXP 7.3 Resolution API versioning is supported in Liferay Headless Framework. As an example, there're two versions of the rest-openapi.yaml from headless-commerce-admin-pricing-impl.       , content:...
ERROR: aggregate functions are not allowed in UPDATE Position: 54 when upgrading a PostgreSQL database
legacy Troubleshooting
Issue During the upgrade progress to 7.4 a fatal error occurs in process com.liferay.portal.upgrade.v7_4_x.UpgradeCompanyId: INFO  [main][UpgradeProcess:145] Failed upgrade process com.liferay.portal.upgrade.v7_4_x.UpgradeCompanyId in 76 ms INFO  [main][PortalUpgradeProcess:190] Failed...
Cannot install Liferay Push on DXP 7.0
legacy Troubleshooting
Issue Trying to install Liferay Push from Apps > Store Getting the error that it failed to complete and in the logs you get: Caused by: com.liferay.portal.lpkg.deployer.LPKGVerifyException: LPKG validation failed with {[missing requirement com.liferay.push.notifications.web;...
Non-Liferay Users Cannot Use Their Domain in Setup Wizard
legacy Troubleshooting
Issue We just ran a fresh install of Liferay and are seeing the following error in the logs: WARN [http-nio-8080-exec-5][PortalImpl:6760] null java.lang.IllegalStateException: Unable to get default company ID  Environment DXP 7.4 Resolution At this time, non-liferay users are not able to...
Upgrade Error DDM Forms Replacing Polls
legacy Troubleshooting
Issue We are running an upgrade from Liferay 7.0 to 7.4 and observing the following error in the log: WARN  [main][BasePortletIdUpgradeProcess:511] null com.liferay.portal.kernel.log.LogSanitizerException: org.postgresql.util.PSQLException: ERROR: duplicate key value violates unique...
Unable to use /expandovalue/get-data method
legacy Troubleshooting
Issue When using the JSON Web Service API, to get the values for multiple column names, we find that filling the columnNames field on get-data Method does not yield any of the expected data. Any values input into the columnNames field instead of yielding values for multiple columns, the...
Disabling jQuery breaks Control Panel and Login Portlet
legacy
Issue After disabling jQuery in DXP 7.2, it is no longer possible to close the control panel, expand the "Users" and other sections, and the login portlet breaks as well, resulting in reduced portal functionality. Is this a bug, and if so, is there a fix for it? Environment DXP 7.2...
"No primary key column found for AssetEntry" errors when upgrading from 7.2 to 7.4
legacy Troubleshooting
Issue After running the upgrade process from 7.2 to 7.4, the following error message is observed in the upgrade logs: 2023-03-31 21:42:50.514 ERROR [main][DBUpgrader:79] null com.liferay.portal.kernel.upgrade.UpgradeException: com.liferay.portal.kernel.upgrade.UpgradeException:...
Application Servers supported for DXP 7.4
legacy
Issue The documentation page https://learn.liferay.com/en/w/dxp/installation-and-upgrades/maintaining-a-liferay-installation/updating-liferay uses Tomcat as the exemplified Application Server. Additionally, application servers other than Apache Tomcat are not discussed but the principle...
License Key CPU count on containers
legacy Troubleshooting
Issue The container views the total cores of the Host and gives an error that the CPU count has been surpassed when deploying Liferay on a containerized solution, having licensing for a specific amount of CPUs and configuring the deployments to limit the CPU usage. Environment DXP 7.4...
Calling OSGI Service in fragments
legacy How To
Issue Is there an option/API available to call OSGI Services directly in fragments like it's possible using serviceUtil and staticUtil? Environment DXP 7.4 Resolution Yes, you can obtain this by using serviceLocator inside the HTML code of your fragment, same as it is used inside...
Template to be part of VCS
legacy How To
Issue We are using Github as VCS for our modules and themes code. Structure and Template changes are done manually on the server and they are moved to next server either by export-import or we have to again make the changes on that environment manually. We want the templates to be a part...
Styles Panel styles does not apply to OOTB widgets when Publishing the page
legacy Troubleshooting
Issue When making changes to the Styles Panel (such as changing the background color of a Widget on a content page), the changes are not applied after publishing the page (In the view-source, CSS classes and styles are missing). Environment Liferay DXP 7.3 Resolution Update to Liferay...
Cannot access source code on configuration mails with ckEditor
legacy Troubleshooting
Issue When try to put a source code on the configuration email, after save, the CKeditor shown an empty code. Environment Liferay DXP 7.4 U72 until the U75. Resolution Upgrade to Liferay DXP 7.4 Update 76 or higher to resolve the issue. Or request a hotfix with the following: LPS-182920...
Unable to install any patch or hotfix on DXP
legacy Troubleshooting
Issue Even after trying with a vanilla instance and restarting the server, the user was unable to install a patch or hotfix. Environment Liferay DXP [all versions ] Resolution The above issue also might happen when the required Java version is not used in the DXP environment. JDK...
PostgreSQL timezone
legacy
Issue The time zone of PostgreSQL is set as UTC. ・Is there any recommended setting for Liferay? ・Is there any issue for Liferay if TimeZone is set to UTC? Environment Liferay DXP 7.2 Liferay DXP 7.3 Liferay DXP 7.4 Resolution It is recommended or best practice to have the same timezone...
Overriding Gradle default settings and downloading files from a local repository using IntelliJ
legacy Troubleshooting
Issue Downloading files from the default Liferay repository is not possible due to firewall settings while using IntelliJ. How to change the default Gradle settings for the repositories and use a local one to get the files from it? Environment DXP 7.4 Resolution To download files from a...
FrameworkEvent ERROR when deploying Liferay to WebSphere
legacy Troubleshooting
Issue After an upgrade from 7.4 U69 to U73, the following errors are seen when deploying Liferay to WebSphere: ERROR [Framework Event Dispatcher: Equinox Container: a2a85eaa-5ae8-4b66-87a5-4315e923a260][Framework:56] FrameworkEvent ERROR...
Model Listener cannot record an occurrence for user assignment in a password policy
legacy Troubleshooting
Issue Unable to record audit records using the add association method in either the user listener or the password policy model listener when a user gets assigned to a password policy. Environment DXP 7.4 Resolution Instead of PasswordPolicy, the PasswordPolicyRel object should be used,...
API versioning in Liferay Headless
legacy
Issue Does Liferay Headless framework support API versioning? Environment DXP 7.3 Resolution Liferay Headless framework does support API versioning. With the combination of this GitHub link and http://localhost:8080/o/api, we can understand more clearly that there are two versions of the...
React widgets take more than 10 seconds to load on page
legacy Troubleshooting
Issue React widgets that have files caching in the browser take 10+ seconds to load. Environment DXP 7.3 Resolution Using Webpack instead of NPM Bundler may help with this performance issue. Having only one bundle with everything it needs, that doesn't import lots of unused stuff may...
Can't enable Xuggler in DXP
legacy Troubleshooting
Issue The "enabled" checkbox for Xuggler does not appear after properly following the official documentation containing the steps to enable it. Environment DXP 7.3 Resolution Please note that every time you restart the server - or if there is a deployment - every change will be lost...
Is Liferay Portal 6.2 compatible with CentOS 8.6?
legacy
Issue Is Liferay Portal 6.2 compatible with CentOS 8.6? Environment Portal 6.2 Resolution CentOS 8.6 version is not tested and certified with Liferay 6.2. The supported configurations are only those specified in our compatibility matrix that were expressly built or tested with Liferay...
How to generate a sustainable Maven project?
legacy Troubleshooting
Issue When creating a workspace using Maven, it is given a limited number of versions, so how to solve this in order to create a sustainable Maven project? Environment DXP 7.4 Resolution The properties in the pom.xml file should specify the target platform version of Liferay. So even...
Web Content Display portlet loses the selected Web Content when upgrading to Fix Pack 20
legacy Troubleshooting
Issue After upgrading Liferay DXP 7.2 from Fix Pack 8 to Fix Pack 20, the Web Content Display portlets lost references to selected Web Content. Environment Liferay DXP 7.2 Resolution The issue is happening because the articleId inside the column preferences from table PortletPreferences...
Does Liferay support session affinity with Azure?
legacy
Issue Is Azure Zone Redundant app service compatible with Liferay DXP? It appears that when you select an App Service to be Zone Redundant, Azure manages the cluster for you. That is, you don’t get access to individual nodes. However if session affinity with Azure App Service is enabled,...
Liferay.Util.fetch does not handle impersonate
legacy Troubleshooting
Issue After pasting the HTML component to a page and then editing it and placing a HTML code to fetch the list of Accounts that were created, it is noticeable that Liferay.util.fetch method does not work as expected. When creating a user without permission to view Accounts and then...
com.liferay.portal.kernel.exception.NoSuchCompanyException: No Company exists with the key {webId=liferay.com}
legacy Troubleshooting
Issue When starting a new cluster installation of Liferay 7.3, this error appears, and then I cannot access to Liferay's Control Panel and other functionalities. ERROR [main][PortalInstances:261] com.liferay.portal.kernel.exception.NoSuchCompanyException: No Company exists with the key...
Failed upgrade process for module com.liferay.journal.service
legacy Troubleshooting
Issue During your upgrade process, you might encounter an error during the com.liferay.journal.internal.upgrade.v1_1_0.DocumentLibraryTypeContentUpgradeProcess step: Caused by: com.liferay.portal.kernel.xml.DocumentException: Error on line 12 of document  : The reference to entity "S"...
How to add Sample Data to Liferay DXP?
legacy How To
Issue While this might be a simple thing to do, the way to do this may be unknown to most Liferay users. Environment Liferay DXP Resolution Whenever you're first setting up your Liferay DXP server, you'll find the setup wizard section as soon as it launches. In order to add Sample Data...
Basic document file entry type group id is zero
legacy
Issue After upgrade to DXP 7.4 U67 from 7.0, in DLFileEntryType table the entry for Basic Document type has the following fields set to zero: fileEntryTypeId, groupId, companyId, userId. Is this the intended behavior? Environment DXP 7.4 Resolution In a clean 7.4 database, we see that...
Remove "Danger" alert for users when session times out
legacy How To
Issue In Liferay portal, when the session is inactive, the users are seeing "Danger: Due to inactivity your session timed out." Environment Liferay DXP 7.0+ Resolution It is possible to disable the notification, by using the following property: "session.timeout.warning=0" in the...
Getting the Liferay Session ID in Javascript
legacy Troubleshooting
Issue We can't extract the session ID using JavaScript, because the Liferay.ThemeDisplay.getSessionId() function consistently returns an empty string. Environment Liferay DXP 7.4 Resolution By default, the Liferay.ThemeDisplay.getSessionId() function will always return a blank string. To...
Second java process running on Liferay server
legacy
Issue On our production Liferay server we just saw a second java process running with these arguments: java -cp...
How to trigger test emails from Liferay?
legacy How To
Issue We have configured our SMTP in Liferay. We would like to test if emails are sent and received. How can we trigger a test email from Liferay?   Environment Liferay DXP 7.4   Resolution You can use the attached groovy script to send an email from Liferay. Change the script to add...
Does the Admin user have to be active to upgrade Liferay?
legacy
Issue We are going to upgrade our Liferay portal and would like to know if there is any problem if the Admin user is inactive. Environment Liferay DXP 7.4 Resolution To perform the Liferay upgrade it is not necessary for the user with the Administrator role to be active. Additional...
Web Content Templates error: ORA-00932, during sorting them
legacy Troubleshooting
Issue Experiencing a misbehavior after trying to sort the Web Content Templates: ERROR [http-nio-8080-exec-10][render_portlet_jsp:131] null ERROR [http-nio-8080-exec-7][SqlExceptionHelper:142] ORA-00932: inconsistent datatypes: expected - got CLOB Environment DXP 7.4 Resolution...
OSGi configuration disappears
legacy Troubleshooting
Issue Settings performed through OSGi appear to be lost. Environment Liferay DXP Resolution Check the following aspects: Database: If portal is pointing to a wrong database where configuration isn't defined default configuration settings will be applied. FileSystem: If .config file was...
Service Builder fails to build modules if trash-enabled="true" is added as a property
legacy Troubleshooting
Issue If the service builder entity has the attribute trash-enabled="true" defined, the corresponding abstract methods were generated for the model & wrapper classes(FooModel, FooModelImpl, FooWrapper) for Liferay dxp 7.4.13.u18 & earlier bundles. However, the service builder for Liferay...
NullPointerException during portal startup in ModuleFrameworkImpl._setUpInitialBundles
legacy Troubleshooting
Issue Portal immediately fails to start due to a exception like the following one: Caused by: java.lang.reflect.InvocationTargetException at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at...
Incorrect FieldReference is used when adding a Document of a nonstandard Document Type
legacy Troubleshooting
Issue When uploading a Document, the ddmFormValuesMap that is passed to the addFileEntry API has the wrong fieldReference. The fieldReference is set to the name instead of the fieldReference. While the fieldReference and name are often the same (by default), they are not necessarily so....
Alternatives to ClamAV antivirus service
legacy
Issue Is there any way to integrate with other antivirus services (such as Sophos or Windows Defender) in place of ClamAV? Environment DXP 7.4 Resolution Unfortunately, there are no other options besides ClamAV.  ClamAV works because you can pass it a stream of data and scan on command...
ORA-00001 WARN: unique constraint
legacy Troubleshooting
Issue When upgrading from DXP 7.2 to 7.4 U53 using an Oracle database, we faced the following WARN message: ORA-00001: unique constraint (PORTALESLIFERAY1.IX_CB778855,  nos podeis decir a que se debe y si afecta al proceso de acutalización del producto....
How to check jar versions of certain marketplace apps
legacy How To
Issue You might use our OOTB jars to build your modules and for that reason you wish to know the version before an upgrade process, for example Environment Liferay DXP 7.0+ Resolution Navigate to liferay_home/osgi/marketplace/ and find the desired lpkg Inside the lpkg you will find the...
NullPointerException - liferay/monitoring
legacy Troubleshooting
Issue You might encounter some excessive logging in your portal related to Liferay Monitoring: ERROR [liferay/monitoring-982][ParallelDestination:59] Unable to process message {destinationName=liferay/monitoring, response=null, responseDestinationName=null, responseId=null, payload=[...]...
How to modify API URL?
legacy Troubleshooting
Issue If we are removing the /o/ from URLs, they are not recognised anymore. Environment Liferay DXP 7.1+ Resolution You can create a hostname e.g. api.something.com and have Apache (or Nginx) do the proxy pass to Liferay with /o.   Below is a sample configuration could be implemented...
"No User exists with role Administrator" error seen when upgrading Liferay
legacy Troubleshooting
Issue "No User exists with role Administrator" error is seen when upgrading major Liferay versions, as follows: ERROR [main][VerifyProcessTrackerOSGiCommands:323] null com.liferay.portal.verify.VerifyException: com.liferay.portal.kernel.exception.NoSuchUserException: No user exists in...
Unique Constraint Violated error seen when upgrading Liferay
legacy Troubleshooting
Issue Unique Constraint Violated error is seen when upgrading major Liferay versions (such as 7.2 to 7.4), as follows: ERROR [main][UpgradeStepRegistratorTracker:199] Failed upgrade process for module com.liferay.portal.configuration.persistence.impl...
Appending additional characters to an impersonated user's URL throws extensive log errors
legacy Troubleshooting
Issue When appending the URL of an impersonated user with additional characters such as: ...
Blacklisting commerce modules causes stack-trace and Unsatisfied Components in DXP 7.4
legacy Troubleshooting
Issue When blacklisting commerce modules, the following stack-trace is observed: 2023-03-28 19:06:19.423 ERROR [Framework Event Dispatcher: Equinox Container: 9d47ab22-8854-4d0e-8326-ff2792f2e6ed][Framework:56] FrameworkEvent ERROR com.liferay.portal.kernel.log.LogSanitizerException:...
Database partitioning feature
legacy
Issue Is there a database partitioning feature available for Liferay DXP 7.3 or 7.4? Environment DXP 7.3 DXP 7.4 Resolution The database partitioning feature is in a kind of lab status for 7.4 to be used and tested internally only. We must ensure no drawbacks are caused by DB Partition...
The Theme is Broken With NPE thrown in the Log
legacy Troubleshooting
Issue The theme is broken when accessing non-existent pages. NPE is also thrown in the log. Reproduction Steps: Access non-existent pages http://localhost:8080/web/guest/p/ Or create a commerce site named "xyz" and access non-existent pages http://localhost:8080/group/xyz/p/ Result:The...
Failed upgrade process com.liferay.dynamic.data.mapping.internal.upgrade.v1_1_2.DynamicDataMappingUpgradeProcess
legacy Troubleshooting
Issue During your upgrade process, you might encounter an error where the upgrade step for module com.liferay.dynamic.data.mapping.service fails due to a NullPointerException: Caused by: java.lang.NullPointerException   at...
"Detected reserved friendly URL" error during upgrade
legacy Troubleshooting
Issue During Liferay upgrade I get the following error related to friendly URL: Class name: com.liferay.portal.verify.VerifyLayout   1 occurrences of the following errors: Detected reserved friendly URL "/apirila" Update the friendly URL for the layout with PLID 3459437. Apirila in the...
Update database indexes
legacy How To
Issue You might face a requirement where you need to update your database indexes, such as during an upgrade process or a database migration process Environment Liferay DXP 7.0+ Resolution Up until Liferay DXP 7.3: setting the database.indexes.update.on.startup=true property in the...
How to set the reindex batch size when disabling Index All Article Versions Enabled
legacy Troubleshooting
Issue When we use the default value (true) of the System Settings -> Web Content -> Index All Article Versions Enabled option, we use the com.liferay.journal.model.JournalArticle=1000 property to limit the number of articles reindexed at a time However, if we set this option to false,...

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